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Worx / RW Direct
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Worx / RW Direct
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2.2 36 Reviews

How responsive is Worx / RW Direct's customer service?

11 Resolved
25 Unresolved
A rare visitor 🌥️
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Worx / RW Direct reviews and complaints 36

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1:40 pm EDT
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Worx / RW Direct poorest after sale customer service

I have placed an order on 5/9/2023 and I am still waiting on item. It is impossible to get hold of anybody to get an answer. Today is 5/30/2023 I tried to reach the company by phone, impossible! I finally got a call back but that person told me she couldn't check it, she is only taking care of new order...

The chat bot is a joke!

The entire company is a joke! I will NEVER recommend this company to anyone, My friends and family already know not to buy WORX products!

I Guess that is what you get when you buy Chinese product!

Desired outcome: I want my money back

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4:16 pm EDT

Worx / RW Direct Worx wg606 power washer

Good afternoon, Anthony:

Subject: tracking # [protected]

I received a pressure washer today from the WORX company loosely packaged in a

20x18x26 box with no padding of any kind so that it could be damaged and parts lost ; and without the invoice.

This tells me that the original box from that company was mishandled and damaged during transport since WORX does not ship their products the way I received this item today. ( See photos)

I will now have to contact WORX and go through the time and monetary expense of trying to return the item or keeping something that may not work, or will fail because some FEDEX employees are not performing their job by NOT THROWING BOXES AROUND !

I will be forwarding this information to WORX in the hope that they will warn FEDEX of their desire not to abuse the customer packages sent through your company.

Thank you.

Francisco Alfonso

[protected]

Sent from my Verizon, Samsung Galaxy smartphone

Get Outlook for Android

Desired outcome: Replacement

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6:58 pm EDT

Worx / RW Direct Order #rwd-[protected]

You shipping program is one of the worst I have ever seen. Based on companies I have ordered from in the past with free shipping you rate a minus 10.

I placed an order on [protected] it is now [protected] and not even a delivery date.

I feel shipping is part of your customer service and all I can say is that you failed miserably. I think this will be the last time I order anything from you company.

This was ordered as a gift and expected to receive in a normal span of time.

I have received 2 notes with 2 separate delivery dates and both have past and no delivery. Now I cant even get an estimated delivery time. I realize you use venders but appear to do nothing to insured that they are working in you interest.

Allan W Freitag

RS M

[protected]

Desired outcome: As I already promised this to my friend after explaining the delay and couldn't be there for his retirement party a discount on my card would be appreciated.

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Is Worx / RW Direct legit?

Our verdict: Complaints Board rates Worx / RW Direct highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 30% resolution rate for complaints about Worx / RW Direct raises questions. Diligently reviewing Worx / RW Direct's client feedback and resolution practices is recommended for those considering Worx / RW Direct's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Worx / RW Direct earns 86% level of Trustworthiness

Excellent Trust Notice: Worx / RW Direct near-perfect at 86% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Worx / RW Direct. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Worx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Worx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Worx / RW Direct and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Worx / RW Direct has been found to only resolve 30% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • There was some difficulty in evaluating or examining the information or data present on the worx.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Worx / RW Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Worx / RW Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:41 pm EDT

Worx / RW Direct Online order through paypal

I placed an order on line through pay pal, invoice ID 1013856780PROD. The money came out of my account but on word website it says my order is on hold. I paid for the items and would appreciate if you would send them. The order is for a string trimmer two spool cover caps and free spools, total price of 165.21. Thank you, David Hancy, address 5536 East Avon rd, Avon, NY14414.

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1:46 pm EDT
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Worx / RW Direct The batterys I order two 18 V batterys and two 20 V batterys and call about them

well I tryed to get it resolved the man told me it was the battery charger so I order a new battery charger and it did not work . I call he told me to leave over night, was not long I check did not charge so I did send back. I hate working with a company that don't care, I have two trimmers from worxs one I order from them and the other I got from lowes but they don't sell them any more . I order two batterys from Worx use a few times they are junk right now I have them all, I have a Company called A PAINTERS TOUCH and been doing for 32 yrs my name is Joseph Knight I lIive in P A at 593 honda rd littlestown I work for alote of people and I tell them what Happen to me about the Worxs trimmer.

Desired outcome: replace batterys 20 v

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2:22 pm EDT
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Worx / RW Direct Free spools for life

On 7/4/21 I ordered two six packs of replacement spools. They had to be in two separate transactions because of the separate shipping costs. I paid for them thru paypal. Both transactions were for $9.58 each. The transaction id #'s were -5gv52048mr573150 and 1f934010884450313. I only received one package of six spools on 7/8/21 by fedex tracking # [protected].

Desired outcome: ship me the other six spools

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8:39 pm EDT
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Worx / RW Direct Order

10 of 3, 992
Your PayPal Pay in 4 payment is coming up
Inbox

[protected]@paypal.com
7:09 AM (13 hours ago)
to Nancye

Hi, Nancye Lunsford

PayPal

Your Pay in 4 payment is coming up
Your next payment of $36.12 USD will be charged on June 29, 2021. There's nothing you need to do. We'll automatically charge your Debit Card ending in x-4773.

Here are the details
Payment amount $36.12 USD
Payment method USAA Federal Savings Bank Debit Card x-4773
Merchant RW DirectInc.WORX
Current balance $72.25 USD
As a reminder, here's your upcoming payment schedule:

• $36.12 USD on June 29, 2021

• $36.13 USD on July 14, 2021

2 other payments have been made, never got my drill set, reversible set, 20V POWER SHARE SWITCHDRIVER CORDLESS DRILL & DRIVER W/ 67 PC. KIT
Item WX176L.1
☆☆☆☆☆
☆☆☆☆☆4.8 out of 5 stars. Read reviews. 20V Power Share Switchdriver Cordless Drill & Driver w/ 67 pc. Kit
4.8
(846)
3 YEAR WARRANTY 30 DAY GUARANTEE
$169.99

Desired outcome: want my drill

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1:36 pm EDT

Worx / RW Direct Not having heard from you since you received $168.47 in payment for a chain saw.

See above.
I should not even have to contact you. As you can see you received payment for my order. It shows you the amount, the company, the date, and any other information you might need. I want to know what stage the processing of this order.

Desired outcome: Information and saw

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10:05 pm EST
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Worx / RW Direct worx tool bag

December 2, 2019
RW Direct, Inc./WORX
-negative $20.97
Payment
Paid with
US BANK NA x-7847
Your backup is VISA x-0745
Ship to
Glen Browning
775 Chapel Hill Rd.
MARION, KY 42064
United States
Category
Hardware
Transaction ID
6CH82853EY047962E
Seller info
RW Direct, Inc./WORX
https://www.rockwelltools.com/
Invoice ID
[protected]
Purchase details
Purchase amount$20.97
Total$20.97

I placed this order and have emailed to check on it and still I have had no response!

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3:05 pm EDT
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Worx / RW Direct Want to cancel

Saw this on the web site, tried to order. Kept getting PUSHED to order other parts. finally said cancel my order. Here it is now and I do not wan't it ! Will send it back. Please refund my money. Am not happy being pushed to buy other parts to go with it as I said. Because of that I do not want your product !

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10:57 am EDT

Worx / RW Direct Battery gives no power to tool

I own a 2 in 1 cordless li-ion grass trimmer/edger. I charged the battery to begin using it this year and after charging the green light appeared on the charger and when I put the battery in to the tool and tried to use it I had very little power to trim the grass and it even quit on me. I called the company hep number and was given a number to us on my cell phone. I tried it and got the message that the number could not be connected as dialed. I think that I need a new battery or charger but I cannot reach the company.

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2:33 pm EDT

Worx / RW Direct Battery doesn't hold charge, fraudulent claims

Very cheap tools. I'm on my 2nd battery replacement. Battery fails to hold charge constantly! This yard tool is only as good as its lithium battery. Every time i use it, I'm lucky if i get 3 minutes of use out of it after i give it the recommended 3 hour charge. Its advertisement claims that both the weed trimmer and blower has the capacity of clearing a football field. I assure you that my back yard is not even one eighth an acre! I want my money back. Why don't you shut down their advertising .

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3:45 pm EDT
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Worx / RW Direct Product reliability

I first bought one of these mowers 5 years ago. It worked fine for one mowing season. By the end of the second mowing season, it would not completely cut my 5, 000 square-foot yard on a single battery charge. I tried for almost the entire third mowing season to buy a new battery, but they were not available. Finally, the company shipped me a new lawnmower with a new battery in it free of cost, around the end of the third mowing season (approximately August of 2012). The new mower worked fine for the 2013 mowing season, but now will not completely mow my small yard on a single charge! I called the Worx Customer Service Hot Line, but hung up after waiting for over an hour with no answer. I sent an email detailing my problem and asking for help - no reply after more than a week of waiting! I finally got through on Live Chat with a Customer Service Representative today, and was told that the company only warrants their batteries for one year and that I would have to buy a new battery for $222.24 minus a $45 discount for my inconvenience! I paid about $450 to purchase the original mower. It seems unrealistic for a company to ask a customer to pay that much for a mower only to have to pay $200 every two years for a new battery to keep it mowing! This seems to be a poorly designed, over-priced and unreliable product that I cannot recommend anyone purchase. I will be junking mine!

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9:07 am EST
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Worx / RW Direct false advertising

I bought the 5 piece kit that states you get a free battery when you redgister online. You do not get a free battery. This is just so you buy the kit. The custumer services are aragant and have the attitude, (im alright, f*k you) was told on the phone. Avoid at all costs couse by the time you have bought another battery the makita 6 piece kit is cheaper and better quality a customer service that will actually help rather than fob you off with lies. This is a cowboy company selling cheap chinese crap with a customer service that is the worst I have had to deal with (as good as not having one). Will tell you a load of lies to get you to purchase their s*t. And will leave you feeling ripped off and wont even care. Got your money. Find someone who cares to complain to couse there customer services dont care and will tell you on the phone (avoid this company at all costs is the only advice I can give you.)

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4:44 am EDT
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Worx / RW Direct customer service

I'm on my 2nd Worx battery and now trying to purchase a 3rd from the company. I ordered online, but after nearly a month I still don't have the replacement. I've sent several emails to their contact site with NO responses & finally called them. I was on hold for 28 minutes when I finally gave up listening to the recording - so I gave my phone number (which the machine repeated back to me) & it was stated that I would hear back from WORX within 24 hours...now 30 hours later, I am STILL waiting to hear from them! This business is the worst I've ever tried to deal with. They should be banned & shut down. I will tell any & all: DO NOT BUY anything WORX...it should be named WORST!

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Gone for
, US
Aug 17, 2019 3:25 pm EDT

Free replacement spools bunk! Free with a $20.00 mailing fee. They aren't free. I've gone through 4 batteries in a couple of weeks and none hold a charge. Crappie batteries at a outrageously expensive price. I've concluded this is not the company to do business with. Not me ever again.

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9:30 pm EDT
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Worx / RW Direct Faulty Batteries

I purchased a WORX 2 in 1 cordless LI-ON grass trimmer edger. Advertised as a trimmer with a battery that would last 45mins after charged.The trimmer is very good, but the batteries are completely useless. I have had numerous batteries and chargers replaced, The last two batteries lasted 3 months, now they are fobbing me off with the excuse that the machine is out of warranty.That maybe but the batteries are only 3 months old. They knowingly sent me dud batteries, because in all of the telephone conversations the customer services admitted to having a bad consignment of batteries and have still sent them out to customers. I had to save very hard for this trimmer, now i'm left with a trimmer i can't use. Idon't reccommend tis company at all'

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1:06 pm EDT
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Worx / RW Direct Worx Lithium battery

Do not buy Worx Products

The Worx Lithium battery is the pits. It worked for two weeks, then quit. The Charger red light flashed while the battery was on the charger. Was told by tech that battery was defective. I bought a new battery, again worked for two weeks, then same thing happened again. Cant get in touch with customer service..I'm # 106 in line on hold. The Chat functionality does not work. They do not respond. I'm very disappointed, and will never purchase another product from Worx. I cant get a response from anyone. very disappointed customer

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The Turtle
Sterling Heights, US
Jun 01, 2011 3:08 pm EDT

Can't get through to Customer Sevice for hours...Also, used the option for a call back and so far 3 days and no
call back...Tried to use the online customer service..But there is a minumum $30. charge to ask a question.
Would never recommend this trimmer to anyone...It is not as easy to use as it shows. and the battery does
not work as long as they say...

R
R
Richard Huffman
Apex, US
Jun 01, 2012 8:41 am EDT
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this company needs to hire some people can never reach anyone for service, received a replacement battery over a month ago
that won't hold a charge and I want another one!
Richard Huffman, shipped April 2 2012 to me, would appreciate someone contacting me about this matter, [protected]

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MARIE NELSON
Jamestown, US
Jun 02, 2011 10:21 pm EDT

I have tried for several days to call to order a new part and was always a response of you are number 69, 81, 54 etc in line. This is redicious! Finally, I got someone and I was told: who I was calling, my account information and ended up with 6 spools for my worx trimmer. I do not need any spools and I was not given the opportunity to state so. I do not want to spools and I want my account credited for $6 plus dollars and I would like to have them call (Worx) me with an explanation of this salesperson. I am very upset and have spent a great deal of time on the phone and was never able to talk with someone who would listen to my concerns. I spent over 10 plus minutes at a time waiting for someone to talk to. THE IS VERY POOR CUSTOMER REALATIONS. I WOULD NEVER RECOMMEND THE PRODUCT TO ANYONE BECAUSE OF THE POOR CUSTOMER SERVICE I HAVE ENCOUNTER WITH THEM.

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11:39 pm EDT
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Worx / RW Direct weed eater/trimmer

We purchase the weed eater last year. we were gone to Alabama for 10 months, we started to use the weed eater and will not stay charge, although the chargers says it (green) ready for use. They have sent us 3 new batteries and the problem consists with each one. They give a phone number to call, and says we are experiencing several calls at this time. You may be anywhere from 47 to 53 in line for your call to be recieved. It also tells you to go on line and I did that too. Supposed to e-mail you a response.--Never happened!
We think, Worxs does not want to stand behind their product. Or the would respond with a problem with the tool itself. Very unhappy customer.

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L_mac
, CA
May 01, 2012 5:14 am EDT
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I also bought a Worx's weed eater, hedge trimmer and leaf blower.. I used it for one month and the battery died..The green light is on but the battery is not charging.. I have tried to call Worx's numerous times and have left emails and told them the probloem.. I am angry these people do not stand behind their product... I am left with useless equiptment..I will never buy from them again, !

K
K
K Simm
Dundas, CA
Jul 31, 2011 4:08 pm EDT
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We purchased a Yard Worx weed eater last year. We live in Canada we made sure we took the battery in for the winter. When we started to use it this year 2011 it worked only 2x and has never done our full front, so the claim that it cuts a football field is not true. We have a very small back yard and with a full charge I can only get 4 swipes with it. It is a piece of junk... If we had bought it here in Canadian Tire we would of been able to return it without any problems...It did not come into the store until after we had ours...Don't buy this product. We will never purchase from this company again...

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K Simm
Dundas, CA
Jul 31, 2011 4:06 pm EDT
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We purchased a Yard Worx weed eater last year. We live in Canada we made sure we took the battery in for the winter. When we started to use it this it worked only 2x and has never done our full front, so the claim that it cuts a football field is not true. We have a very small back yard and with a full charge I can only get 4 swipes with it. It is a piece of junk... If we had bought it here in Canadian Tire we would of been able to return it without any problems...It did not come into the store until after we had ours...Don't buy this product. We will never purchase from this company again...

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3:57 pm EDT

Worx / RW Direct Do not buy

The Worx Lithium battery is the pits. It worked for two weeks, then quit. The red light flashed while the battery was on the charger. Was told by tech that battery was defective. Called customer service, was on hold for an hour; finally recieved replacement battery, and I'm now having the same problem. Canty get in touch with customer service..I'm # 106 in line on hold. The Chat functionality does not work. They do not respond. I'm very disappointed, and will never purchase another product from Worx. I cant get a response from anyone. very disappointed customer!

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3:12 am EDT
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Worx / RW Direct Terrible Service/Terrible Product

I purchased an L24WG165X1P-24V WORX GT TRIMMERon June 30, 2010. I have used it for about a total of 30 minutes. The battery will not stay charged. It works for about 5 minutes, then needs recharging. This happens even though I fully followed instructions that came with it. When trying to complain over the telephone, I am put on hold for hours. This company is a fraud. I am writing the Attorney General of Missouri, who has asked us to report companies who operate like this. I am also writing Menards who handle their products in this area. I am also writing Handyman Magazine who has endorsed their product. We will not try to get our $175.97 which we paid for the product, as we do not believe this company can be trusted to honor their warranty or refund our costs.

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Contact Worx / RW Direct customer service

Phone numbers

+1 (855) 279-0505 +1 (888) 895-2216 More phone numbers

Website

www.worx.com

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