SUBMIT A COMPLAINT

Ford Motor Company / power steering assembly

Charie Tenorio
80 Real St. Pamplona Uno Alabang Zapote Rd.
Las Pinas City Philippines
[protected]@yahoo.com

To whom it may concern,
I, Charie Tenorio purchased a 2013 Ford Focus 5Dr Sport* 2.0L A/T (VIN MPB1XXMXB1CY14571 and engine no. CY14571). In November 2018, Ford recalls the said vehicle service advisor Faner, Mike for Powertrain & overhauling engine at Ford Manila Bay Matterhorn Motors Inc.. Ford replaced what was needed...
This September 2019 while turning to a fastfood area drive thru, suddenly the steering did not responded well. It seems the steering wheel has difficulty in turning. The dashboard warning signal turns own with a message, steering assist malfunction. We tried everything like turning the engine off and on for several minutes. Nothing happened, still difficult to maneuver. The very next day we brought the vehicle to Ford Alabang, Dearborn Motors Co, Inc at Alabang - Zapote Rd., Filinvest Corporate City Alabang/Muntinglupa Cpo, Philippines phone (02) 842-3681 Fax (02) 8424628 and email [email protected] They diagnosed it having the power steering assembly to be replaced. My concerns is why did the power steering assembly failure occur for a 2013 assembly and only 46, 000 kilometers and not miles. This vehicle is used in short distances and oly once for long drive. For these short distances, vehicle should not have major repairs. The assembly itself is causing me $2, 600 including labor. The vehicle if sold, it will cost around $8600, It does not justify for it seem almost the same cost as the transmission. My concerns are why produce product that will reduce less parts to replace but extremely difficult to replace, maintain and very expensive...Can Ford help the concumers on this concerns...

Respectfully yours,
Charie Tenorio

Yv
Sep 11, 2019

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