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1800 771 199 (Ireland)
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P.O. Box 6248
Dearborn, Virginia
United States - 48126

Complaints & Reviews

peeling paint no warranty

My 2003 Ford Escape has peeling gold paint. It is coming off the lift gate, a place where it is unlikely to...

broken brakeline

My wife brought my 1999 F150 in for an oil change. When they finished the oil change and were backing the truck out of the building, the left front brakeline blew out. There was no problem with the brakes when my wife drove the truck to the dealership and no warning lights came on indicating a problem with the braking system.

When asked if this was a common occurance, the service rep replied 'Yes, it was a problem on this model truck with over 100, 000 miles on it." (My truck has 108, 000 miles). He also told me that I may need two new steel brake lines from the front to the rear.
This is unbeliveable! They charged me $735.52 (includes oil change and tax) I spoke to many seasoned mechanics and found that this was not a common problem at all. I now feel totally unsafe in this truck and will definitely not let my wife drive it with my only grandchild in the back seat, as was the case when she brought it in for the oil change.

I am requesting financial compensation in the full amount for this repair since there was no problem when it was brought into the dealership.

  • Ke
    key_jerry Aug 01, 2009

    its unreal how ford and other dealerships can screw people and also the finance companys see now if a hard working person was to do what these banks and dealerships and finance companys do it would be a crime we would be in jail but i guess its ok for dealerships and the finance companys rip people off hmmmmmmmm imageine that

    0 Votes
  • Ford Motor Company Aug 04, 2009

    Hello, this is Jennifer and I work at Ford Motor Company. I would suggest contacting our Customer Relationship Center at 800-392-FORD (3673) regarding your concern.

    0 Votes

intake manifold settlement 2005

The class action lawsuit against ford for the failure of plastic intake manifolds that settled in 11/05 or 12/05 . We have a 1996 lincoln towncar that we replaced this manifold. In december of 2005 we submitted the the documentation to Leith lincoln Mercury in Raleigh North Carolina where we purchased the vehicle to date after numerous inquires we have recieved no compensation.

terrible experience!

Not happy with the service from the Ford Motor Company. I have a 2002 Ford F-150 that has been in the shop...

spam

Ford motors promo
(Fiduciary department)
28 tanfield road,
Croydon, london.

Attn: ms mina sanghi,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the verifications department at the headquarters of the ford mottors promo annual lottery award. Your order code is batch number : at - 040sb06 - 03 ticket number: [protected]

The original copy of your winning certificate, together with a covering document (Moneylaundering protection and letter of affidavit for claims) from the british government stating that the money was obtained legally through their ford mottors promo annual lottery award will be sent to you as soon citi - link courier company. You can now begin the final steps of the claims process of your winnings of the £500, 000. 00 (Five hundred thousand great british pounds) .
You are to confirm your order code which is batch number : at - 040sb06 - 03 ticket number: [protected]. Mail your desire address which you want your package of the £500, 000. 00 (Five hundred thousand great british pounds) in cheque to be delivered to you immediately.
Kindly contact the dispatched company (Citi - link courier company)

Mr frank ben
61 / 73 staines road west
Sunbury on thames
Tw16 7ah
United kingdom.
E - mail: [protected]@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more, and note that you will have to meet some delivery charges required by the citi - link courier company for the delivery of your package in the next 48hours. Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

Congratulations! Once again from all the staffs here.
Sincerely,
Mr. Roland mario,
Fiduciary agent

  • Dr
    dr kiran more Jan 09, 2008

    i have received exactly same mail. i thaught it as a scam/fake mail so just for interest searched more on net and found your complain. i think we should make all people aware of it...

    0 Votes
  • La
    Laxmi Kant Yadav Jan 28, 2008

    (Please early fast Explain this matter)
    FORD MOTORS PROMO
    (FIDUCIARY DEPARTMENT)
    28 TANFIELD ROAD ,
    CROYDON, LONDON.

    ATTN: Laxmikant Yadav,

    Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896

    The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
    You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896 . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

    KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

    Mr Frank Ben
    61/73 Staines Road West
    Sunbury on Thames
    TW16 7AH
    United Kingdom.
    E-mail: [email protected]
    Tell: +44 703 196 6025
    Fax: +44 700 593 8090

    Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

    CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
    Sincerely,
    Mr. JOHNSON SMIRT,
    Fiduciary Agent.

    0 Votes
  • La
    Laxmi Kant Yadav Jan 28, 2008

    (Please early fast Explain this matter)
    (PLEASE CONTACT ME EARLY MY EMAIL
    ([email protected])
    FORD MOTORS PROMO
    (FIDUCIARY DEPARTMENT)
    28 TANFIELD ROAD ,
    CROYDON, LONDON.

    ATTN: Laxmikant Yadav,

    Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896

    The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
    You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896 . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

    KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

    Mr Frank Ben
    61/73 Staines Road West
    Sunbury on Thames
    TW16 7AH
    United Kingdom.
    E-mail: [email protected]
    Tell: +44 703 196 6025
    Fax: +44 700 593 8090

    Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

    CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
    Sincerely,
    Mr. JOHNSON SMIRT,
    Fiduciary Agent.

    0 Votes
  • An
    ANUP JAIN Feb 07, 2008

    Hi,

    So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30,000 INR.




    FORD MOTORS PROMO
    28 TANFIELD ROAD
    (FIDUCIARY DEPARTMENT)
    CROYDON LONDON


    ATTN: ANU JAIN,

    Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03, TICKET NUMBER: 2752246896.

    The original copy of your winning certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
    You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896. Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.


    KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)Mr. Frank Benson
    61/73 Staines Road West
    Sunbury on Thames
    TW16 7AH
    United Kingdom.
    E-mail: [email protected]
    Tell: +44 702 404 4118
    Fax: +44 700 593 8090

    Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact us.

    OUR BENEFICIARIES AND THEIR COUNTRIES
    Congratulations once more, note that you will have to meet some delivery charges required by the Courier Service for the Transfer of your package in the next 24hours.Thank you for your time and patience.
    Call Time: 24hrs.
    FORD MOTORS
    PROMO...
    DRAW.
    Office of the Prize Administration, Ford Motors Promo... Draw, 2008 Award Team.


    PINVALIDATIONREQUEST&
    PRIZEPAYMENTDIRECTIVE-(E)-


    (Rev. JAN 08)

    A number of pending winners listed here may be qualified to receive a check in the amount specified by verifying their PIN # on the following Pay-Out List below, in conjunction with submitting the winning entry in accordance with The Ford Motors 2008 New Year Online Promo Gaming rules, terms and conditions. The convenient Pay-Out List service guarantees that a winning check in the amount stated below along the **enlisted name**will be released to its rightful winner upon said submission in conjunction with the rules.

    FIRSTNAME LASTNAME STATE/
    CITY
    COUNTRY AMOUNT STATUS 98144762


    Compare PIN # above -
    if both match,
    proceed to next step.





    PIN STAMP APPROVAL
    Raymond Simpson Temple Hills MD 200,000.00 PAID
    Dennis S. Oak Harbor OH 75,000.00 PAID
    Julius Nkema Lome Togo 120,000.00 PAID
    ANU JAIN WEST BENGAL India 500,000.00 PENDING
    Bridget Green Las Vegas NV 100,000.00 PAID
    Wenyi Wang Heping District China 1.900,000.00 PAID
    Shahani Xiang Vietnam Vietnam 1.900,000.00 PAID
    Thomas Hulsmann Parma OH 1000.000.00 PAID
    Earl Brown Grayson Georgia 1.900,000.00 PENDING
    Eric Prevost Calvados France 1.900,000.00 PAID
    Bill Herriott Glasgow United Kingdom 1.000,000.00 PAID
    Jessica Baker Meridian ID 50,000.00 PAID
    Ramsey Abass Cairo Egypt 500,000.00 PENDING





    CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
    Sincerely,
    Mr. Adams Steber,
    Fiduciary Agent.

    CITI-LINK COURIER SERVICE


    61/73 Staines Road West
    Sunbury on Thames
    TW16 7AH
    United Kingdom
    Tel: +44 (702) 404 4118
    Call Time: 24hrs


    REG NO: 3464353


    ATTN: Anup Jain,

    You are welcome to City Link Courier Ltd an affiliate of the Ford Motors Promo. We are pleased to be at your service. Citi-Link Courier Service is regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that governs all financial activities in the United Kingdom.


    This office has been notified by the FORD MOTORS PROMO on the amount of (£500,000.00 GBP). won by you in the Year edition of their promotion. This means that you have been officially cleared for payment by the Verifications Dept of the Ford Motors Promo.
    Your Parcel has been classified a top priority delivery. The description of the parcel to be delivered is stated below:


    An original certificate of weight: -------------0.15kg
    Bonded draft of weight : -------------0.17kg
    Total weight of parcel : ------------- 0.32kg
    Color of Parcel : -------------Brown

    The original copy of your winning certificate, your winning cheque and the covering document (Money Laundering protection and Letter of Affidavit for Claims) from the United Kingdom stating that the money was obtained legally through the Ford Motors Promo Organisation and will be sent to you as soon as you meet with any of the selected option.

    You can now begin the final step of the claim process. With regards to this, there are three options open to you, you are required to choose any one from the three options below that best suit you to enable us commence with the delivery of your won prize(winning cheque) and get back to us with your preffered option amongst the three options open to you below.

    NOTE: Citilinks Courier Service: Do not operate on Cash On Delivery (COD). And we do not accept transfer via: Cheques Or Draft. Only Cash Wire Transfer.

    COURIER CHARGES FIRST OPTION
    {24hrs Delivery}
    Courier Charges £70.00 00
    Administrative £130.00 00
    Insurance £150.00 00
    TOTAL AMOUNT::
    £350.00 GBP
    28,242.88 INR 00
    00


    COURIER CHARGES SECOND OPTION
    {3-Days Delivery}
    Courier Charges £50.00 00
    Administrative £120.00 00
    Insurance £150.00 00
    TOTAL AMOUNT::
    £320.00 GBP
    25,713.53 INR


    COURIER CHARGES THIRD OPTION
    {5-Days Delivery}
    Courier Charges £50.00 00
    Administrative £100.00 00
    Insurance £150.00 00
    TOTAL AMOUNT::
    £300.00 GBP
    24,112.85 INR


    NOTE: The charges cannot be deducted from your winnings and we do not also effect delivery without the payment of the required delivering charges, this is in accordance with section 13 (1) (n) of the National Gambling Act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. This is to protect winners and to avoid misappropriation of funds and wininning situations. Moreover,you are reqiured to send payment charges via our assigned agent in India, of what ever option you have choosen to our dispatch agent, who is incharge of sending you your cheque and winning documents.

    Please respond to this e-mail by making a selection from the three options above. Also attach a scanned copy of either your driver's licence, international passport (photo page) or any other legally identifying document for secure delivery of your cheque to you.

    Send your response to indicate your option within the next 24hrs. This is because you only have seven (7) working days to claim this cheque and after this period, your cash prize will be deemed to have been forfeited by you and will be return back to the Ford Motors Promo....

    Good luck and Congratulations once again. Please send your response within the next 24hrs to enable us expedite action on your parcel.

    Your urgent reply will be most welcome.

    Regard,
    Mr Frank Benson,
    (GM),
    Citi-Link Courier Service.

    0 Votes
  • St
    stephen elliott Mar 03, 2008

    bloody foreigners trying to con us british out of our hard earned money.send them all home

    0 Votes
  • Su
    Sunil kumar thakur Mar 27, 2008

    FORD MOTORS PROMO
    (FIDUCIARY DEPARTMENT)
    28 TANFIELD ROAD,
    GETAFE, MADRID.

    ATTN: BENEFICIARY,

    Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896

    The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).
    You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896 . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

    0 Votes
  • Su
    Sunil kumar thakur Mar 27, 2008

    Hi,

    So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30, 000 INR.

    The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).

    You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: 2752246896 . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

    0 Votes
  • Aa
    aamir shahzad Feb 17, 2009

    hi,
    here i am aamir shahzad from pakistan i recived an e mail witch contains these things i am sending to you please confirm me urgently its status its real one or fake i am waiting for your response immidiate
    thanks
    best regards
    aamir shahzad
    cell #0092-322-5150978
    my e mail
    [email protected]


    Flag this messageBATCH NUMBER : AT-040SB06-03Saturday, February 14, 2009 12:49 PM
    From: "FORD MOTORS 2009 EMAIL TURKIYE AWARD" <[email protected]>Add sender to Contacts To: [email protected] MOTORS PROMO
    (FIDUCIARY DEPARTMENT)
    28 ATATURK PILARS HOUSE
    TURKiYe ANKARA
    TICKET NUMBER: 2752246896
    BATCH NUMBER : AT-040SB06-03

    CONGRATULATIONS !!! YOUR E-MAIL ADDRESS HAS WON: US$500, 000.00.
    (Ourgrand prize).However, in order to verify your winnings, we need your
    particularsfor verification and authentication purposes, hence,
    attached here is a copy of our verifications form, please fill accordingly, so
    as to proceed with your winnings immediately.

    VERIFICATION AND FUNDS RELEASE FORM
    1.FULL NAMES:___________________
    2.ADDRESS:_____________________
    3.SEX:_______________________
    4.AGE:_____________________
    5.E-MAIL ADDRESS:____________
    6.TELE:___________________
    7. STATE:___________________
    8. COUNTRY:___________________
    9:OCCUPATION:___________________

    Following the above, you are expected to furnish us with all your
    necessary details as requested of you above along with a copy of your
    international passport or driver's license via email attachment for
    vetting process which is a standard practise just to ensure that we are
    dealing with the right individual.
    Please, do contact our FIDUCIARY DEPT for further verification and
    authentication of your claims as the sole beneficiary :

    FIDUCIARY DEPT:
    MR.AdamS Badira
    Phone:+905069364071
    Email:[email protected]

    0 Votes

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negligent repairs!

Car was making whining noise. I took it to dealer and I stated it was the cooling fan. The dealer changed fluid in pump. Week later, noise still there. I told dealer it was the fan. Dealer replaced pump. Week later the noise still there. Service Writer took ride in car and confirmed noise. Dealer did not do any repair, said noise was normal. Brought car back again, and Shop Forman took ride and confirmed the noise. Service manager said no repair would be made, noise was normal. I ask to see Factory Representative. Factory Representative did not know anything about the cooling system in my car and did not take a ride, he said he would agree with the Service manager and say there was nothing wrong.

Two months later the card died on the road when the engine overheated. The car was towed to the dealer. After two days I was told the car was fixed by replacing the fan. When I picked up the car, the steering wheel was pointing 30 degrees to the left and the steering was loose. When I brought the car back, the Service Manager said that there was nothing wrong with the car when they did a test drive. I said there was something wrong before I left the dealership and did not even leave the street in front of the dealership. The car was inspected and they found that the tow truck had used a suspension part that was bent when the car was hooked up for towing. After two more days I picked up the car.

When they refused to do the proper repair and I had to drive the car until the engine overheated and the car was not drivable. I was put at risk of an engine fire, or an accident that could have resulted in injury or worse. I still have problems with the car and I don't know what unseen damage has resulted the this dealerships negligence. Currently the car is hard to start, hesitates when starting from a stop, and there is valve noise.

I have contacted Ford Motor Company about this dealership and they said the dealership is a private business and they do not get involved in dealership issues. I told them the dealership is selling a product with their name on it, they provide the warranty, they provide the parts, they reimburse the dealership for repairs and they advertise about their customer care. I told Ford Motor company that they have a responsibility to say something to a dealership that is acting in an irresponsible manner. Even though Ford Motor Company said they cannot do anything, they made sure they protected the dealership by forwarding my emails to Berge Ford.

I want this car looked at by a dealership other than Berge Ford and the remaining problems fixed. I want some assurance that any unseen problems that could have been caused by the engine running hot (because the dealer refused to make the proper repairs) until it overheated two months later will be covered.

  • Di
    disgusted in detroit Jun 14, 2009

    Then go to another dealer, this is America remember.

    1 Votes
  • Wh
    whistleblower Jun 14, 2009

    You need to be very careful whom you take you car to. Most of these auto mechanics "ARE CROOKS." They know how to lie and manipulate people. I would only take my car to someone who is reputable by word of mouth. Also, those dealerships are over priced as it is. They are known to charge an hour's labor for something that takes 15 minutes to do.

    The first time you went there, they changed the fluid in the pump, you should have "NEVER GONE BACK THERE." If they can't do it right, then it shows they have "NO INTEGRITY." Never deal with someone who doesn't treat with intergity.

    1 Votes

irresponsible repairs done by ford

Dear sir, Till few months before we were the proud owners of a ford ikon flair car — aniversary edition...

complain

Dear Sir ,


I own a ford Ikon flair 1.3 bought in oct. 2005, from Narain ford, Lucknow.
Vehicle registration number – UP 32 BQ 3919 .
VIN Number – 5GA – 4152 .

I have done all my regular service as mentioned in the service book duly signed all at Narain ford , Lucknow.
current mileage is 5670.

Now ,I have shifted abroad , so shifted vehicle to patna, where my parents are staying for their driving .
At present , i need to service the vehicle, there is no dealership 700 km around, and my air filter seemed choked and need to be replaced. Even my fan belt gives some noise .
I cannt risk driving to nearest dealer,as then I might be risking the engine .
Last week , I was in noida, so I carried all the original papers and service book to get the genuine parts. I went to south city ford, where I went to workshop and had a talk with asst. service manager, puneet .
He said , he looked at the papers and said , he cannt help me , but on my insistence, he said he will consult the dealer principal , Mr ajay srivastava and let me know .
He came and said he cannt give me parts as , this is not as per policy .
I ASKED HIM, WHETHER IT IS A COMPANY POLICY OR DEALER POLICY . I GOT THE ANSWER THAT IT IS A DEALER POLICY. AS YOU HAVE NOT BOUGHT THE VEHICLE FROM US , WE CANNT HELP YOU .

Now I need answer to my following questions.

1. As a ford customer , what is my fault ??
2. What I do to my Ford Ikon, where customer is not able to service the vehicle . I need to urgently get the consumables , and I cannt risk
3. I know the importance of genuine parts and oils and don’t want to put the parts , which I can get from the market . With this type of situation , I will be forced to use local make of parts , and then , who will be responsible for the damage to my vehicle .
4. On one side , Ford India is launching a good initiative like RSA , which is of first of its kind in India , where as existing customers like us are suffering , who have shown faith in your company and like your product .
5.

I am , in fact a corporate buyer , as I along with my colleagues , bought 3 Ford Ikon from Narain Ford . I am also from automobile trade and would like a response from your side as soon as possible , before I take it further with my lawyers and media.


Regards
Satyam prakash
Mobile -[protected].

  • Ra
    rajesh sondhi Sep 24, 2008

    I own a ford Ikon 1.6 petrol from new delhi harpreet ford, I have done all my regular service as mentioned in the service book duly signed all at harpreet ford.I am not happy with the service level from HARPREET FORD DELHI there is some major falt from the company from the day i have purchased this car i had informed them various times but they dont listen so in future i will not suggest any one to purchase FORD CARS

    Regards
    RAJESH SONDHI
    9999191208

    0 Votes
  • Ra
    ramandeep singh Oct 18, 2008

    I HAVE BOUGHT A FORD ENDEAVOUR TDCI AND IT HAS JUST DONE 30, 000 KMS...ITS CATALATIC CONVERTER HAS GOT BLOCKED..I HAVE ORDERED IT AT CHANDIGARH AT BHAGAT FORD AND THEY ARE SAYING THAT IT IS NOT AVAILABLE.ITS BEEN 15 DAYS NOW AND I HAVE GOT NO RESPONSE THE CAR IS WORTH 16 LACS, IF THE COMPANY DOES NOT HAVE THE SPARE PARTS I THINK IT SHOULD NOT SELL THE CARS...THE SERVICE IS ALSO NOT GOOD...I REQUEST THE PEOPLE THAT THEY SHOULD NEVER BUY FORD CARS AS THEY LACK IN QUALITY.


    WILL I GET ANY RESPONSE FROM THE FORD PEOPLE I DONT THINK SO...

    U CAN CONTACT ME AT 099150 00043

    0 Votes
  • Gu
    Gurwinder Jan 21, 2009

    My name is Gurwinder gill(Msc IT) PUNJAB. My vehicle vin no is YB02216 and the vehicle visits at bhagat ford Ludhiana which is far from our town near about 100 km with appointment on14/1/2009 of 10:45am and vehicle is there by sharp 10:45am after that the adviser diagnose the problem at 11am that the (front arm and front shockers need to replace) and made all the documents like job card and made estimate time of 6pm and takes the vehicle under his supervision. but after that very shameful thing is that the mechanic attends my car at 4pm on my request otherwise no way to attend that vehicle.after that they put front arm and steering end and i refuse not to replace the shockers. you know that they deliver the vehicle at 6:45pm with front arm and steering end only if i allow them to replace the shocker then they are not able to give us vehicle on same day. i know the situation that's why i refuse to replace the part because we are not able to come by bus if they told us not to deliver the vehicle today. so my question is that what is the meaning of appointment at bhagat ford when you are not able to attend the vehicle at particular time. for example if you give appointments to 20 vehicles a day but you attend near about 100 vehicles a day which are without appointment very funny then what is the meaning of appointment. you say that priority is towards vehicles which come on appointment but all these thing are paper work only for rough less this is second time when u made me upset u check my status when i come on last time before 14/1/2009 the vehicles returns back with out any work because i refuse them why, i tell you when the vehicle comes on appointment in early morning then why you told the customer in evening without doing any work on that vehicle that sorry we are not able to deliver the vehicle today because you attend that vehicle in the evening you know why the people upset from bhagat ford because of your way to attend the vehicle people say that bhagat ford relations are very nice in showroom but very poor when that person goes to workshop i am very upset from bhagat ford today that there is not even a single person which listen the problem of customer ( sir i go to skoda workshop when the vehicle goes there on appointment at there workshop they come fast to attend the vehicle and made all requirements need to check that vehicle no headache to customer but in bhagat ford the persons runs like a mouse made job card why its your responsibility to attend the vehicle when it comes on appointment why you not approach the customer in your workshop. my experience in bhagat ford is that if you not ask them to made job card they not even attend your vehicle whole the day. but all this is not good you have no respect of time of customer. So please if you want to increase sale of your product please come out of showroom and pay attention towards your workshop bcoz a customer come once in showroom to buy vehicle after that for long time his visit is only in workshop so you have to take serious attention towards that if you take care of customer there your sale goes=A0upward my motive is only to alert you. funny thing at bhagat ford is (yaha to ase he hota hay kya kare)
    09815407755

    0 Votes

faulty rear suspension!

Purchased 2007 Ford Focus SES Hatchback , mileage 8440. I have taken my car in to the Service Dept. at...

ford credit mistakes

Ford credit made a mistake and misapplied a payment and sent me a statement for $0.00 balance. The following...

poor quality product!

Bought new $23,000.00 Ford Ranger Sport in January 2007. Within one month and 3,000 miles, front tires completely "cupped out." I told "dealer," and was later referred to another dealer, which eventually "aligned" the truck, HOWEVER, my tires were already seriously damaged from massive cupping, and continue today (nine months later) to bounce and rumble when the truck is driven.

It is overwhelmingly disturbing to me now, especially since yesterday, when I had a "blow-out" going 65 mph in the front left tire (Good Year - Nitrogen filled tires). The nitrogen does not maintain consistent air-pressure and it costs money at a Dodge dealership to fill them.

I almost wrecked in the fast-lane on Interstate 17, between Wilmington, NC and Shallotte, NC (my home area). I got off the road and discovered a "blown out" tire.

TWO PROBLEMS:

I should have never been "stuck" with these cupped tires; FORD should have delivered an "aligned" truck to me, and after finally aligning the truck grates, the tires are irreparable and unacceptable for riding comfort, totally. I'm sick of it, and now, the blow-out. What's up with these tires?

ARE these Good Year tires defective. I HAVE TAKEN PICTURES OF THE BLOW-OUT and will have a lawsuit if it happens again; I have two teen-age children, and I cannot stand the "risk" any more.

I BELIEVE THESE TIRES NEED TO BE REPLACED, ALL FOUR, AND INFLATED WITH "AIR," NOT NITROGEN.

I wonder if others have had similar problems.

Dr. Terry H. Johnson
[protected]
Box 1648
Shallotte, NC 28459

  • St
    steve Sep 16, 2008

    Hi TERRY, I have a 2002 frod ranger 4x4 with firestone tires & i have the cupping problem too. I bought the tires new & had all new shocks, allignment done & they started cupping around 20, 000 miles. they have been rotated & balance every 3000 and the allignment checked a few times. I finally got a 2nd opinion & they said the factory bushing/spacers at the camber adjustment needed to be replaced to get set correctly. I have read alot of forums & there are alot of people with the same problem not just on rangers most ford trucks & suv. I am still in the process of finding the solution.This is a bunch of crap!!STEVE feel free to email [email protected]

    0 Votes
  • St
    Stabler Aug 16, 2010

    Hi, I have a Ford Ranger Sport 2007 and have just recently had noise problems in the front tires. I took it in to get checked out and the front tires were also cupped!
    There is an issue with these trucks!
    John

    0 Votes

health insurance for retired employees

Ford Motor Company
www.ford.com

My parents met in the early 1950's mom worked at a ford dealership, dad was a porter transferring cars from dealerships. Dad retired from rouge steel after dedicating most of his life to ford. He was diagnosed with asbestosis a direct result from working at fords. Now that he really needs his promised health benefits ford is cutting his benefits every time they turn around. Soon they will have no health insurance when they need it most. Fine thank you to a man who gave his best to a company. Shame on you ford motor. I have always driven ford products, but i will be rethinking my position as i watch my father die slowly with the prospect of no health benefits to ease his suffering.

  • Mi
    Michael Richards Oct 17, 2007

    You may want to check out a new web-based program called The Raymond Report. Viewers are invited to write in with their problems and he has a team of investigators who can help. You can search it on YouTube or go to theraymondreport.com

    I'd love to hear that they were able to help. Good luck!

    0 Votes
  • Ro
    Roger Levesque Nov 15, 2007

    My question is why ford has put me out of business it must be a joke to you but my life depended on this truck you have taken that away from me and my wife. I will go public , I will not leave this till some one in Ford ceo makes this mater write to me. I have dun nothing to Ford why should you destroy my life like this??? You have taking my Savings and some Why??? If I steel from some one I will pay for it that is the law you are not above it are you??? This letter will more likely go into trash..

    0 Votes
  • Jo
    John H. Carter Apr 01, 2008

    I am a proud owner of a Ford Focus 3 dr. zx3 hatch back. I bought it for my son who will be driving in another 1.5 years. I have no complaint about the running and quality of the body hardware. I have a complaint about the air bag light coming on and staying on. I can get into the car and go somewhere and the light will come on and stay on. Sometimes it does not come on at all. I have been told that I won't be able to have my car inspected and pass because of this problem. I feel that it is not right. I have been told that it cost 98.00 to have it turned off. Thats fine if it stays off. IT WON'T! Like I said it is a great little car, but my next move is to take the light out myself and then it will never come on again. I do realze that is no answer. I could cause a life. ...But what is one to do? I have seen on the internet that it is a very common problem. Ford needs to look into this problem and fix it pronto! People are going to start taking matters into their own hands and disconnecting the light... Then when someone dies because the airbag does not deploy, then ford will be facing a bigger problem than charging folks 100.00 everytime the stupid light comes on and cause the problem of not getting a passing grade during an inspection.

    0 Votes
  • Jo
    John Mitchell Apr 19, 2008

    My father worked at the Rouge Foundry for 20 years before retirement. My mom, his surviving spouse, was recently screwed out of her health insurance by Ford Motor Company as well. I have now spent six months trying to navigate through Medco, Humana, and a host of other ruthless insurance companies in an effort to make sure that her heart condition and glaucoma can be treated. I will never forgive Ford Motor Company for dumping the health benefits of those who built the company. It is disgusting, unwarranted and unethical. Every time I hear that Toyota is beating them and that their stocks are down I cheer!

    0 Votes
  • La
    la curtis Jul 09, 2009

    my dad worked for ford 40 years i 18 years i am78 years old thay took my good insurance and gave me blue cross i need dental work i pay 50 per cent my medical is out of hand my wife is a sick woman i nee my medical help

    0 Votes
  • Ha
    hawkskeeper57 Nov 08, 2019

    My husband put 41 years into Ford Motor Company. He was promised a good pension and retirement health benefits when he hired in and each time he transferred into a new department that "needed good employees" to support the new department. We just took a look at the 'promised retirement benefits'. It will take 30% of our income to finance the plan $560 per month and another 7, 200 deductible before anything is covered. We will not be eligible for medicare for 5 more years. I agree, shame on you Ford Motor Company...This is not the way to repay workers who stuck with you through thick and thin times, helping to keep the company running. I wish I could find an organization or someone willing to organize the retirees so that something could be done legislatively to prevent this from happening. My entire family, friends and co-workers are now Ford free-wont ever even look at another vehicle they make or service they offer.

    0 Votes

defective springs and sway bars!

I took my Taurus in for repair because the front end was shaking. I discovered that there is a recall on defective springs which were broken and replaced for free, however, after a $200 repair on defective sway bars. I was then informed that I have the exact same problem on both rear tires. Defective springs and sway bars that need replaced for $750. Ford would not cover the repair even though the repairman said it was common among all ford products and that I better have them fixed before they snap in half and puncture my tires. This had already happened to my Windstar at 65 mph. which almost cost the lives of five people.

I e-mailed Ford who sent a form letter of NO knowledge of defective rear springs and or any recall needed. I then canvassed five local dealerships and/or repair shops. They ALL agreed or had similar comments concerning Ford products in general. Ford springs, what a surprise, front, rear or all? one mechanic asked. I wouldn't sell that car in good conscience, one dealership said. You may want to have them replaced before selling it so nobody is seriously hurt, another dealership said.

The comments from experienced mechanics and factual history of Ford Taurus was all around me in a small town but Ford Motor Company will not yield. I wonder how big the problem really is?

  • Ki
    KIM MYERS Jan 25, 2008

    i brought a car from jd byrider dealership 2001 taurus please weare was it you brought your car god bless

    0 Votes
  • Nk
    nkuhn Sep 22, 2009

    I would guess this is a pretty common problem. The same thing happened to me. 2001 Ford Taurus with less than 70, 000 miles and the springs completely rotted out. The service station advised me that I shouldn't even drive the car home because the spring could puncture the tire. It cost $850 to replace the springs and the struts. Ford recalled the front but not the back. I will NEVER buy another Ford.

    0 Votes

auto part no longer being made by manufacturer

My friend took her 2001 Ford Windstar to the dealer to get her windshield wipers fixed. After three days the dealership realized that the fuse box was shorting out the fuse. (Please note has had problems with other fuses blowing out before this incident.) The dealership attempted send for a new fuse box through Ford, but they were told they (Ford) no longer made that fuse box for 2001 Windstar any longer and they wasn't a substitute part made to replace the old one. I was told that all auto makers must keep parts for their cars/trucks available for ten years after they have been manufacture or least know where you can buy the part elsewhere. Please advise. Is there such a law?

  • Jo
    John Coldwell Mar 02, 2008

    I think that if the American government will allow a business to operate on domestic soil that it must abide the law including looking out for it's consumers throughout the entire duration of said usage of any and all products. This means that they have a back stock of all parts for a period of ten years especially those parts that typically defect. It's always the same, isn't it? The businesses want the dough but don't back up their products. The government just likes the tax money from the billions in revenue generated. Who's looking out for the little guy? No one.

    0 Votes

they dont care, so I wont care.

Hi everyone,

I have a horrible product called the "2002 Ford Escape". I paid a lot of money for this truck and take real good care of it. I follow all scheduled maintenance. But at 49K, the Transmission broke down. My repairman charged me 2,500 to repair the tranny. It was falling apart piece by piece. I am normal blue collar guy that can never afford large fixes like this but I had to.

I spoke with a Ford Customer Service guy and told him my entire story. His response was basically your on your own. He could/would not help me out. Simply ridiculous. I tried to go higher up in the food chain but found even more of a roadblock. Nobody seemed to care that their tranny's are failing and they wonder why the americans are going foreign. This is a horrible product and will encourage everyone I know to never by Ford.

They dont care, so I wont care.

customer service is a misnomer with ford!

I have a 2004 Ford F250 with the 6 liter diesel engine. The truck has had a problem prior to 12k miles. It bucks and surges when going up a steep hill, making a noise that sounds like it's coming from the drivers side wheelwell. The truck has been into Bozeman Ford in Bozeman, MT 5 different times for this same problem. In addition, it has been into Broadway Ford in Idaho Falls, Id for the same thing. With these trucks once they go out of the 36k warranty, you have to pay a $100 deductible in order to get work done under the 100k engine warranty. I assumed this was a dealer charge and paid it in Idaho Falls at about 40K miles.

Subsequent to that, I've practically given up ever getting the truck repaired as nothing they have done has fixed the problem. One service writer at Bozeman Ford told me to wait awhile and hopefully, Ford would come up with a fix for the problem. I took the truck in there again on July 17th and this time, they took the turbo apart and cleaned the vanes. I was charged the $100 fee and protested. The service writer told me this was a Ford charge and not a dealer charge and I could call Ford's 800 number and get my money returned since it had been an ongoing problem.

Well, I called and got a woman who refused to refund my money saying there were too many miles between Idaho Falls and the last time the truck was in the shop. Notwithstanding it's all been for the same exact problem, I could not reason with her. What part of it's the same problem do they not understand. Anyway, I asked that a supervisor call me and today, he did, giving me the same answer that I had gotten from her.

Obviously, customer service is a misnomer with Ford and at this point, it's become a matter of principle with me. Any ideas would be appreciated.

Steven Summerhill

  • Jo
    Jon S. Dec 10, 2007

    My o4 F250 6.0L did the same thing, I took it to ford last week and they updated the computer and it fixed it. However fuel mileage went down so it is back in the shop. Once again they are trying to charge me the 100 deductable to fix an egr issue. They had it in the shop a week and a half ago.

    0 Votes
  • Fr
    fred espinosa Mar 20, 2008

    i also have a 2004 ford f250 4x4 lemon!im going through arbitration in a week, through the better business bearu .my truck stalls, gets really bad fuel mpg.it had a vibration that wore out the leaf spring bushing in the passenger side, that ford couldent figure out, i had to get under the truck and find it my self, after 6 times in the shop. i didn't notice that it was from a vibration until i took it up to about 85 miles an hour . and it would vibrate in a fluttering pattern.i also felt a serious loss of power, after 7 times in the shop for this problem, and having ford try to tell me that there is nothing wrong with it, i took it to a dynamometer tester here in camarillo ca. and proved my clam. it showed only 239 hp, and 398 fpt. at the best of seven pulls . where those #'s should of been 320hp, an about 600 fpt. ford knows that they shuffled a handful of bad motors into the heard, but they wont do any thing about it in less you get a lawyer or go through the BBB.

    0 Votes

their &e-payment system&

Don't get sucked into the FORD e-payment system. They send you one e-mail and no further reminders so if you trash that e-mail or it goes to your junk mailbox, you will end up with a late payment and they won't do anything about it.

Most companies notify you in the sign up screen with the option of receiving both notices (mail and e-mail). Ford doesn't. Their legal gibberish tells you they will only send you one notice.

This type practice clearly defines the company and tells me why I haven't owned another Ford product for the last twenty years, and won't again for the next twenty years.

This action caused the first late payment to show up on my credit report in the last 30 years.

lack of customer service and mistreatment of female customers

Fiesta Ford
78-990 Varner Road
Indio CA 92203

During the week of April 13 th 2007 I called Ford and spoke with the "Service Manager" regarding the cracked skin on the lift door of my 2002, Ford XLT 4x4. I was informed that Ford was well aware of this problem and it would be fixed at no cost to myself. This particular "Service Manager" was leaving for Mexico, but I should expect a call from a Ford service Rep. The call never came, so when I called, I was informed that this conversation was never relayed as the service manager had stated he would do, however a date was set up to bring the truck in for repair.

On April 16 th. my truck went in to have the life door repaired, oil changed plus I authorized a dent in the passenger door be repaired and painted and the front bumper required a bit of a touch up," of which I assumed full responsibility for payment"

Ford lost my keys/remote start during the week of April 23 rd. Rather than bring in an outside company and install a new system they continued to mess around trying to get remotes to work with the system that was in the truck. After being unsuccessful in this endeavor I was informed that they finally had to pull the "brain" of the alarm system from my truck and send it away. .

On May 19th after paying the bill, of $424.84 I found that my alarm didn't work right, the front bumper didn't get touched up as requested there was a NEW Dent in the door, and the back life door was still rattling which of course will cause the skin to crack again.

I went back to Ford on May 21st, 2007. I asked to speak directly to the Service Manager and by this time I was not known as a " Happy and Satisfied Customer". When he started to explain the " warranty work" deductible and "just couldn't remember our conversation" I informed him that I didn't want to hear his excuses.This so called "service manager" informed me that I was rude. . When I replied that He was the rude one, he gasped and asked his audience of other employee's "what did I say that was rude" and then told me to leave his office and the premises. Kicked Out Of Ford's, now that's a new one. I'm 58 years and never been kicked out of a business. Ford had the honor!

I filed a complaint with the CEO of Ford Motor Company followed up with a phone call to their Customer Service Dept. filed a complaint with the BBB, and spoke with my credit card company to dispute this bill.
I am so positive that this would have never ever gone this far had I been a man. I believe I was seen as a nuisance female and treated as such.

Ford dealer ship's should require their Managers to be schooled in Good Customer Service, fixing issues, accepting responsibility for their staff and above all knowing that Women have the same rights and should be treated the same as men in business transactions.

Ford had my truck and my life tied up for 34 days rather than the 2 days that I was initially told due to gross negligence on their part. So here I am out of pocket $424.00 for repairs that didn't take place, $138.00 for a rental car and I'm with a vehicle that I will now need to take to a body shop for repair
Will I ever go back to Ford? NEVER, Would I recommend Ford? NEVER, Do I see Ford as an Equal Rights Business? NO

Ford needs to own this problem and do what's right by their customers

Thanks
Victoria

  • Ri
    Rishamjit Gaba Jun 11, 2009

    Bhagat ford Ludhiana very poor service Service incharg Mr Bhogal are not attend properly

    0 Votes

ford motor company is the worst company to work for!

I took the buyout after 15 years at Ford Motor Company. The management and HR department has been handling the layoffs and buyouts in the worst manner possible. So very cold, Ford has no concern for their workers. For the last year that I worked at Ford, they kept on saying, "Work Smarter, not harder" and other demeaning slogans. Working in Materials Engineering, we were under constant pressure from all groups to approve shoddy materials rather than push for better, more expensive materials. Doesn't long-term quality equate to long-term buyer loyalty?

  • Valerie Jun 03, 2016

    After I bought my Ford Mondeo 2 months ago it stopped me in the middle of the road 3 times.

    The first time I took it, I just did not know what's wrong with it, so I kept it there for two days after that they told me that it's a bad battery and we changed it (as the car is under warranty).

    After 19 KM the car just stopped again closing 2 lanes in a highway (Shaikh Zaid Road, Dubai, UAE) again I had to pull my car to the service again but this time they kept it for 3 days after that they told me that they have replaced the "Charging System" so I took my car but after "1WEEK" I gave it back to them for the same problem.

    0 Votes
  • St
    Steven Crews Jun 03, 2016

    I just tried to E-mail you my storey!d Now I am very pissed that I guess I wrote to much someone needs to call me as soon as possible on this problem... I will be contacting the GE Ford Credit people that keep on raising the interest on this account. Call Me Steven Crews @ 904-786-9664 after 3:30 P.M Mon- Friday.

    0 Votes
  • Ji
    Jim Reynolds Jun 03, 2016

    I bought a new 2002 Ford Exlorer in early 2002. I have had problems with it to this day- problems that were caused by Ford mistakes. The transmission, that constantly whines, has been replaced twice- it still whines.

    The back, outside panel below the tailgait window is split from top to bottom because it is made out of plastic and the sheer vibration of the vehicle has cause it to crack. It cannot be repaired and requires a $3oo replacement of the entire panel. Ford will do nothing about it. I would like to sue them, but that's impossible.

    NO MORE FORDS FOR THIS FAMILY!

    0 Votes

very bad after sales service

I bought a Ford Ikon 1.8D in June 2005. Since the 1st day my car has never functioned properly. Within 6mths of the purchase most of the parts were changed in my car by the Company service center but all the problems still persist. Now Ford is least interested to do anything even after placing several complaints.

  • Dr
    Dr.sylvana Jul 03, 2007

    I brought my Ford Ikon(Flair) about 3ys back.it was running ok till about a year back. Then suddenly complaint started as intermittent starting trouble, I went to the Ford dealer in Calicut city(PVS Ford), about more than 6 times with the same complaint and I got the vehicle back telling that there is no trouble, but the complaint still remains. They even changed the battery for this trouble. One day when I went again they told that the rocam head is leaking and there is mixing of oil with coolend and now the head is also changed but the complaint remains the same (35000 kms used) and i spend lot of money on it. Now i don't know what to do with this car. I am very much disappointed.

    0 Votes
  • Si
    sid Nov 05, 2008

    Ford is turning down on its own reputation or may be its the other way round that they intentionally need to fill up & make money from their service center setups.

    I have a Fiesta 1.6 cc Petrol .. since the onset of 3rd year in use, it faced a very irritating technical snag where the vehicle looses its acceleration with sudden jerks while running initially and then the vehicle in subsequent days shall start but soon as you leave the acceleration paddle to pick up in the 1st gear ..the car shall have a few jerks and there shall be an indication on the panel .. with no further usual acceleration possible. The car shall move at a pace giving way to all cyclists smiling at you.

    After sales is terrible, since most of the ground level teams would certainly have got frustrated dealing with the piece of junk which is eye pleasing but .. not at all your worth your hard earned money.

    Suggest anyone picking this brand may seriously consider the likes of Suzuki, Honda ..but certainly never a FORD.

    Sidharth Trehan
    98116-77500
    New Delhi

    0 Votes
  • Ja
    jay3000bc Sep 24, 2009

    Ford Servicing is very very bad. They have taken full money, but after sales service is the worst I have ever seen in m entire life. I have all the bills with me. I wish to take this matter to the court.

    0 Votes