United States - 48126
My 2003 Ford Escape has peeling gold paint. It is coming off the lift gate, a place where it is unlikely to...
My wife brought my 1999 F150 in for an oil change. When they finished the oil change and were backing the truck out of the building, the left front brakeline blew out. There was no problem with the brakes when my wife drove the truck to the dealership and no warning lights came on indicating a problem with the braking system.
When asked if this was a common occurance, the service rep replied 'Yes, it was a problem on this model truck with over 100, 000 miles on it." (My truck has 108, 000 miles). He also told me that I may need two new steel brake lines from the front to the rear.
This is unbeliveable! They charged me $735.52 (includes oil change and tax) I spoke to many seasoned mechanics and found that this was not a common problem at all. I now feel totally unsafe in this truck and will definitely not let my wife drive it with my only grandchild in the back seat, as was the case when she brought it in for the oil change.
I am requesting financial compensation in the full amount for this repair since there was no problem when it was brought into the dealership.
The class action lawsuit against ford for the failure of plastic intake manifolds that settled in 11/05 or 12/05 . We have a 1996 lincoln towncar that we replaced this manifold. In december of 2005 we submitted the the documentation to Leith lincoln Mercury in Raleigh North Carolina where we purchased the vehicle to date after numerous inquires we have recieved no compensation.
Not happy with the service from the Ford Motor Company. I have a 2002 Ford F-150 that has been in the shop...
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Car was making whining noise. I took it to dealer and I stated it was the cooling fan. The dealer changed fluid in pump. Week later, noise still there. I told dealer it was the fan. Dealer replaced pump. Week later the noise still there. Service Writer took ride in car and confirmed noise. Dealer did not do any repair, said noise was normal. Brought car back again, and Shop Forman took ride and confirmed the noise. Service manager said no repair would be made, noise was normal. I ask to see Factory Representative. Factory Representative did not know anything about the cooling system in my car and did not take a ride, he said he would agree with the Service manager and say there was nothing wrong.
Two months later the card died on the road when the engine overheated. The car was towed to the dealer. After two days I was told the car was fixed by replacing the fan. When I picked up the car, the steering wheel was pointing 30 degrees to the left and the steering was loose. When I brought the car back, the Service Manager said that there was nothing wrong with the car when they did a test drive. I said there was something wrong before I left the dealership and did not even leave the street in front of the dealership. The car was inspected and they found that the tow truck had used a suspension part that was bent when the car was hooked up for towing. After two more days I picked up the car.
When they refused to do the proper repair and I had to drive the car until the engine overheated and the car was not drivable. I was put at risk of an engine fire, or an accident that could have resulted in injury or worse. I still have problems with the car and I don't know what unseen damage has resulted the this dealerships negligence. Currently the car is hard to start, hesitates when starting from a stop, and there is valve noise.
I have contacted Ford Motor Company about this dealership and they said the dealership is a private business and they do not get involved in dealership issues. I told them the dealership is selling a product with their name on it, they provide the warranty, they provide the parts, they reimburse the dealership for repairs and they advertise about their customer care. I told Ford Motor company that they have a responsibility to say something to a dealership that is acting in an irresponsible manner. Even though Ford Motor Company said they cannot do anything, they made sure they protected the dealership by forwarding my emails to Berge Ford.
I want this car looked at by a dealership other than Berge Ford and the remaining problems fixed. I want some assurance that any unseen problems that could have been caused by the engine running hot (because the dealer refused to make the proper repairs) until it overheated two months later will be covered.
Dear sir, Till few months before we were the proud owners of a ford ikon flair car — aniversary edition...
Dear Sir ,
I own a ford Ikon flair 1.3 bought in oct. 2005, from Narain ford, Lucknow.
Vehicle registration number – UP 32 BQ 3919 .
VIN Number – 5GA – 4152 .
I have done all my regular service as mentioned in the service book duly signed all at Narain ford , Lucknow.
current mileage is 5670.
Now ,I have shifted abroad , so shifted vehicle to patna, where my parents are staying for their driving .
At present , i need to service the vehicle, there is no dealership 700 km around, and my air filter seemed choked and need to be replaced. Even my fan belt gives some noise .
I cannt risk driving to nearest dealer,as then I might be risking the engine .
Last week , I was in noida, so I carried all the original papers and service book to get the genuine parts. I went to south city ford, where I went to workshop and had a talk with asst. service manager, puneet .
He said , he looked at the papers and said , he cannt help me , but on my insistence, he said he will consult the dealer principal , Mr ajay srivastava and let me know .
He came and said he cannt give me parts as , this is not as per policy .
I ASKED HIM, WHETHER IT IS A COMPANY POLICY OR DEALER POLICY . I GOT THE ANSWER THAT IT IS A DEALER POLICY. AS YOU HAVE NOT BOUGHT THE VEHICLE FROM US , WE CANNT HELP YOU .
Now I need answer to my following questions.
1. As a ford customer , what is my fault ??
2. What I do to my Ford Ikon, where customer is not able to service the vehicle . I need to urgently get the consumables , and I cannt risk
3. I know the importance of genuine parts and oils and don’t want to put the parts , which I can get from the market . With this type of situation , I will be forced to use local make of parts , and then , who will be responsible for the damage to my vehicle .
4. On one side , Ford India is launching a good initiative like RSA , which is of first of its kind in India , where as existing customers like us are suffering , who have shown faith in your company and like your product .
I am , in fact a corporate buyer , as I along with my colleagues , bought 3 Ford Ikon from Narain Ford . I am also from automobile trade and would like a response from your side as soon as possible , before I take it further with my lawyers and media.
Purchased 2007 Ford Focus SES Hatchback , mileage 8440. I have taken my car in to the Service Dept. at...
Ford credit made a mistake and misapplied a payment and sent me a statement for $0.00 balance. The following...
Bought new $23,000.00 Ford Ranger Sport in January 2007. Within one month and 3,000 miles, front tires completely "cupped out." I told "dealer," and was later referred to another dealer, which eventually "aligned" the truck, HOWEVER, my tires were already seriously damaged from massive cupping, and continue today (nine months later) to bounce and rumble when the truck is driven.
It is overwhelmingly disturbing to me now, especially since yesterday, when I had a "blow-out" going 65 mph in the front left tire (Good Year - Nitrogen filled tires). The nitrogen does not maintain consistent air-pressure and it costs money at a Dodge dealership to fill them.
I almost wrecked in the fast-lane on Interstate 17, between Wilmington, NC and Shallotte, NC (my home area). I got off the road and discovered a "blown out" tire.
I should have never been "stuck" with these cupped tires; FORD should have delivered an "aligned" truck to me, and after finally aligning the truck grates, the tires are irreparable and unacceptable for riding comfort, totally. I'm sick of it, and now, the blow-out. What's up with these tires?
ARE these Good Year tires defective. I HAVE TAKEN PICTURES OF THE BLOW-OUT and will have a lawsuit if it happens again; I have two teen-age children, and I cannot stand the "risk" any more.
I BELIEVE THESE TIRES NEED TO BE REPLACED, ALL FOUR, AND INFLATED WITH "AIR," NOT NITROGEN.
I wonder if others have had similar problems.
Dr. Terry H. Johnson
Shallotte, NC 28459
Ford Motor Company
My parents met in the early 1950's mom worked at a ford dealership, dad was a porter transferring cars from dealerships. Dad retired from rouge steel after dedicating most of his life to ford. He was diagnosed with asbestosis a direct result from working at fords. Now that he really needs his promised health benefits ford is cutting his benefits every time they turn around. Soon they will have no health insurance when they need it most. Fine thank you to a man who gave his best to a company. Shame on you ford motor. I have always driven ford products, but i will be rethinking my position as i watch my father die slowly with the prospect of no health benefits to ease his suffering.
I took my Taurus in for repair because the front end was shaking. I discovered that there is a recall on defective springs which were broken and replaced for free, however, after a $200 repair on defective sway bars. I was then informed that I have the exact same problem on both rear tires. Defective springs and sway bars that need replaced for $750. Ford would not cover the repair even though the repairman said it was common among all ford products and that I better have them fixed before they snap in half and puncture my tires. This had already happened to my Windstar at 65 mph. which almost cost the lives of five people.
I e-mailed Ford who sent a form letter of NO knowledge of defective rear springs and or any recall needed. I then canvassed five local dealerships and/or repair shops. They ALL agreed or had similar comments concerning Ford products in general. Ford springs, what a surprise, front, rear or all? one mechanic asked. I wouldn't sell that car in good conscience, one dealership said. You may want to have them replaced before selling it so nobody is seriously hurt, another dealership said.
The comments from experienced mechanics and factual history of Ford Taurus was all around me in a small town but Ford Motor Company will not yield. I wonder how big the problem really is?
My friend took her 2001 Ford Windstar to the dealer to get her windshield wipers fixed. After three days the dealership realized that the fuse box was shorting out the fuse. (Please note has had problems with other fuses blowing out before this incident.) The dealership attempted send for a new fuse box through Ford, but they were told they (Ford) no longer made that fuse box for 2001 Windstar any longer and they wasn't a substitute part made to replace the old one. I was told that all auto makers must keep parts for their cars/trucks available for ten years after they have been manufacture or least know where you can buy the part elsewhere. Please advise. Is there such a law?
I have a horrible product called the "2002 Ford Escape". I paid a lot of money for this truck and take real good care of it. I follow all scheduled maintenance. But at 49K, the Transmission broke down. My repairman charged me 2,500 to repair the tranny. It was falling apart piece by piece. I am normal blue collar guy that can never afford large fixes like this but I had to.
I spoke with a Ford Customer Service guy and told him my entire story. His response was basically your on your own. He could/would not help me out. Simply ridiculous. I tried to go higher up in the food chain but found even more of a roadblock. Nobody seemed to care that their tranny's are failing and they wonder why the americans are going foreign. This is a horrible product and will encourage everyone I know to never by Ford.
They dont care, so I wont care.
I have a 2004 Ford F250 with the 6 liter diesel engine. The truck has had a problem prior to 12k miles. It bucks and surges when going up a steep hill, making a noise that sounds like it's coming from the drivers side wheelwell. The truck has been into Bozeman Ford in Bozeman, MT 5 different times for this same problem. In addition, it has been into Broadway Ford in Idaho Falls, Id for the same thing. With these trucks once they go out of the 36k warranty, you have to pay a $100 deductible in order to get work done under the 100k engine warranty. I assumed this was a dealer charge and paid it in Idaho Falls at about 40K miles.
Subsequent to that, I've practically given up ever getting the truck repaired as nothing they have done has fixed the problem. One service writer at Bozeman Ford told me to wait awhile and hopefully, Ford would come up with a fix for the problem. I took the truck in there again on July 17th and this time, they took the turbo apart and cleaned the vanes. I was charged the $100 fee and protested. The service writer told me this was a Ford charge and not a dealer charge and I could call Ford's 800 number and get my money returned since it had been an ongoing problem.
Well, I called and got a woman who refused to refund my money saying there were too many miles between Idaho Falls and the last time the truck was in the shop. Notwithstanding it's all been for the same exact problem, I could not reason with her. What part of it's the same problem do they not understand. Anyway, I asked that a supervisor call me and today, he did, giving me the same answer that I had gotten from her.
Obviously, customer service is a misnomer with Ford and at this point, it's become a matter of principle with me. Any ideas would be appreciated.
Don't get sucked into the FORD e-payment system. They send you one e-mail and no further reminders so if you trash that e-mail or it goes to your junk mailbox, you will end up with a late payment and they won't do anything about it.
Most companies notify you in the sign up screen with the option of receiving both notices (mail and e-mail). Ford doesn't. Their legal gibberish tells you they will only send you one notice.
This type practice clearly defines the company and tells me why I haven't owned another Ford product for the last twenty years, and won't again for the next twenty years.
This action caused the first late payment to show up on my credit report in the last 30 years.
78-990 Varner Road
Indio CA 92203
During the week of April 13 th 2007 I called Ford and spoke with the "Service Manager" regarding the cracked skin on the lift door of my 2002, Ford XLT 4x4. I was informed that Ford was well aware of this problem and it would be fixed at no cost to myself. This particular "Service Manager" was leaving for Mexico, but I should expect a call from a Ford service Rep. The call never came, so when I called, I was informed that this conversation was never relayed as the service manager had stated he would do, however a date was set up to bring the truck in for repair.
On April 16 th. my truck went in to have the life door repaired, oil changed plus I authorized a dent in the passenger door be repaired and painted and the front bumper required a bit of a touch up," of which I assumed full responsibility for payment"
Ford lost my keys/remote start during the week of April 23 rd. Rather than bring in an outside company and install a new system they continued to mess around trying to get remotes to work with the system that was in the truck. After being unsuccessful in this endeavor I was informed that they finally had to pull the "brain" of the alarm system from my truck and send it away. .
On May 19th after paying the bill, of $424.84 I found that my alarm didn't work right, the front bumper didn't get touched up as requested there was a NEW Dent in the door, and the back life door was still rattling which of course will cause the skin to crack again.
I went back to Ford on May 21st, 2007. I asked to speak directly to the Service Manager and by this time I was not known as a " Happy and Satisfied Customer". When he started to explain the " warranty work" deductible and "just couldn't remember our conversation" I informed him that I didn't want to hear his excuses.This so called "service manager" informed me that I was rude. . When I replied that He was the rude one, he gasped and asked his audience of other employee's "what did I say that was rude" and then told me to leave his office and the premises. Kicked Out Of Ford's, now that's a new one. I'm 58 years and never been kicked out of a business. Ford had the honor!
I filed a complaint with the CEO of Ford Motor Company followed up with a phone call to their Customer Service Dept. filed a complaint with the BBB, and spoke with my credit card company to dispute this bill.
I am so positive that this would have never ever gone this far had I been a man. I believe I was seen as a nuisance female and treated as such.
Ford dealer ship's should require their Managers to be schooled in Good Customer Service, fixing issues, accepting responsibility for their staff and above all knowing that Women have the same rights and should be treated the same as men in business transactions.
Ford had my truck and my life tied up for 34 days rather than the 2 days that I was initially told due to gross negligence on their part. So here I am out of pocket $424.00 for repairs that didn't take place, $138.00 for a rental car and I'm with a vehicle that I will now need to take to a body shop for repair
Will I ever go back to Ford? NEVER, Would I recommend Ford? NEVER, Do I see Ford as an Equal Rights Business? NO
Ford needs to own this problem and do what's right by their customers
I took the buyout after 15 years at Ford Motor Company. The management and HR department has been handling the layoffs and buyouts in the worst manner possible. So very cold, Ford has no concern for their workers. For the last year that I worked at Ford, they kept on saying, "Work Smarter, not harder" and other demeaning slogans. Working in Materials Engineering, we were under constant pressure from all groups to approve shoddy materials rather than push for better, more expensive materials. Doesn't long-term quality equate to long-term buyer loyalty?
I bought a Ford Ikon 1.8D in June 2005. Since the 1st day my car has never functioned properly. Within 6mths of the purchase most of the parts were changed in my car by the Company service center but all the problems still persist. Now Ford is least interested to do anything even after placing several complaints.