FloryDay
Reviews and Complaints

Eva Cederholm . 24 aug 2020

Har beställt två st solklänningar art.407 41 94 L. Idag kom ett paket från KINA! men inte med solklänningar utan med två blusar ? kollar in på sidan Floryday där jag beställde mina solklänningar men där finns inte dessa blusar, var i helv...har de varit på för loppmarknad och köpt upp dessa som inte heller är L utan S. En halv dag har det tagit mig att försöka få fram en returadress, nej ...gott folk handla ej hos FLORYDAY för ni vet inte vad ni får och kan inte returnera för ni hittar ingen returadress. Kommer att skriva i svenska aftontidningar Expressen och Aftonbladet och andra lokala nätverk och varna folk för denna blufffirma. PS. har slängt blusarna i klädåtervinningen.
Eva från Sverige med beställningsnr [protected]

I also would like to return an item.#yt2020921266181771.I'm hoping I have better luck them All of these people. Please tell me how to return.

I have a dr ess to return. I have been to all the sight . I just like to get the address. dress item # ID 5547094. IT is dark blue with white flowers. I have another # if that is not the return number [protected]. IT is too small through the bust. coloradoenslen@gmail.com . celeste praytor. thank you!

the shoes are to big need a return lable

I HAVE TWO SHOES I NEED TO RETURN. I HAVE YRYING TO GET A RETURN LABLE ALL WEEK BEFORE MY 14 DAYS ARE UP. I FEELED OUT THE ONLINE FORN BUT HAVE NOT HAD A RESPONCE. BOTH MY SHOES ARE THE SAME JUST DIFFERENT COLORS. THE ID NUMBER IS 5463725 1 IS OFF WHITE 1 IS BLACK THEY ARE TO BIG. CELESTE PRAYTOR COLORADOENSLEN@GMAIL.COM THANKYOU!

Hi
I Have order a dress from floryday on 10/3/2019 order no [protected]. I have received my order only yesterday. Although I was saying it will take only 5 working days from the date I have placed an order. With the huge regret, I have to return it as it doesn’t fit. I will be really grateful if you can give me the return address as soon as possible.

Please keep your customers happy they will keep you in business.

Mudasir Gul

Received a dress today 11th march 2019 which I ordered 21st February 2019, three weeks!, Like previous complaints I have read I was not aware it was coming on a slow boat from China, the dress in question is shoddy at best in workmanship, material on arms far to tight, and the sewing is not straight on any part of the garment including the zip, looking at your returns policy is seemingly not worth my time and effort to go through all the confusion your company puts on the site, I will NOT be using this company again and I am now on a mission to make people aware how shockingly bad your products are and certainly you do not comply with the Trade Description Act . If there are rules to how your site advertise your goods you certainly do not comply, someone needs to investigate your trading practices .

Jeannie Hilton
England

I ordered a coat Floryday.com. The arrived with the collar badly stitched so all the fur is falling out. The quality of the coat is very poor. It also doesnt match the photo on their web page. I wrote to them immediately. They say they will refund the amount for the coat but not the 10 euros I paid for postage not the other 10 euros it will cost me to send the coat back.

Under the Consumer Rights Act 2015 the trader must refund the postage and returns amount when an item is faulty-
´´The consumer is under a duty to make the goods available for collection by the trader or to return them as agreed and the trader must bear any reasonable costs of returning the good´´ This is the law and over rules any returns policy they trader writes.

How can I send the dress back? it's longer than I thought. Thank you !

This dress is not the right size
XL size states that it should be L84 B88 - 93 W76. The dress is actually L84 B80 W70. This does not fit and therefore am returning it. I should not have to pay postage when the incorrect size has been sent to me. I expect a full refund as well as the cost of postage.

order no [protected] DELIA E MERCADO [protected]
I need an address to return the items and be reimbursed on my pay pal acct.
Thank you

My Order no. [protected]
The Item ([protected])
Color Red Size M
The red dress is not cotton and unsuitable for my wear. It has a stretchy synthetic material.

I would like to get a refund please .
I may be contacted at : caroline@corporateheadhunters.com.sg
+[protected]

October/ 2016

Dishonest Company. Total Scam, poor quality products, no returns available.
The items shown in their catalog are no the same to the ones they send to the clients

Order date: 01-11-16.
Polyester dress.
The dress is too small and I want to Return it, and have my payment back.

I have written an e- mail to service@floryday.com, but got no answer.

Helene kayser
Sygnagt 9
5055 Bergen
Norway
helene-dukkemaker@hotmail.com

I have sent an email twice trying to get instructions for returning some items.
I am trying to take care of it in your 14 day limit.

Your shipping was great, but upsetting not getting a response to my email for returns.

Cindy Gatlin
514 Magnolia Ave
Melbourne Beach FL 32951

Order # [protected]

I wanted to return items [protected], [protected] and [protected] because they do not fit. I cannot/want answer the phone. Poor customer service and I want to return these items for a full refund.

I received two coats that I ordered through Floryday. I need to send them back as they are too little and not of good quality. I emailed them last Friday and haven't heard anything back. I'm hoping I hear back soon.

I have ordered a dress from this company and recieved it after 2 weeks
The dize did not fit
I emailed them to find out hiw should I return it but they have not answered my email yet
What shoukd I do?
Don't buy anything from this website
They should follow their rules for return policy but they did not even replied my email

I am supposed to send it back and have it back in their hands within 14 days, but yet i can't get an Address to send it back. I was worried the second I ordered from this place, because I did not receive a confirmation order email, but yet money was taken out of my account. I received the products, however, something seems fishy when I can't get anyone to give me an address. Live chat kept saying I needed to wait for an email back...? why can't he just give it to me? Odd.

I’m disgusted. Waiting on a delivery 15 days after order no good to me now ! Tracking system is shocking ! Contact company...pre sales only !
I’m going on every media site possible to warn everyone of this company

I’m disgusted. Waiting on a delivery 15 days after order no good to me now ! Tracking system is shocking ! Contact company...pre sales only !

I wish I would have read the reviews too. I ordered a dress to wear to a wedding weeks ago and it still hasn't arrived. I have a tracking number, but all that tells me is that it was shipped on May 22. The wedding is this weekend so In will have to go out and buy another dress. I will never order from this company again.

I really wish I had read these reviews before I placed my order. I have been waiting since beginning of February when I placed my order and they took my money. They have promised me that the items have been shipped but so far no sign and the tracking company indicates they have been delivered! They have not. How dare they advertise on Pinterest when they can't complete orders. I live in hope but am despairing!

This site should be removed. Yes they se. Your order very cheap quality and when u request a refund all u get is a email chain of the same responses. No real communication or help and no label or money after 2 weeks of enails

Floryday is hands down the worst on-line shopping experience of my lifetime! I placed an order for seven size 9 shoes. They sent one size seven and six size ten crammed into a very small box and charged over $40 for shipping. I have been contacting them for months regarding a full refund and they keep sending me one lame message after another: "Thank you for your Ticket#" blah, blah blah. No resolution. They claimed they could not accept returns due to warehouses Covid 19 shutdowns. Funny, they certainly don't have any problem shipping. In my opinion, based on my worst on-line shopping experience EVER, they are nothing but thieves. I am now contacting every trade commission available to file complaints. They are untrustworthy and do not deserve your business; unless of course, you enjoy getting ripped off! Thoroughly disgusted! Linda Taylor

I too have had the same problem with this company. I too order an upsize to make sure it fit. The lining of the dress for me is what does not fit. The lining does not fit the dress. If the dress is a large then the lining is a small. And like all others I can not seem to get a return ticket. All I get is "we will be in contact within 72 hours" and of course nothing and yes I check my all of my email boxes. The dresses I have ordered, with the exception of one, have been fairly good quality for what I paid for, but the return has been a nightmare. I guess the best thing for me is to find someone who can use the dresses, because you can not alter lining, without completely remaking the dress

I'm no longer going to even browse on your website sies shame on you scammers

I have been waiting over a month for a sweater I ordered from Floryday. I keep getting the same message when I track it: “Status, Pre-Shipment, Origin Post is Preparing Shipment”.

I doubt I’ll order from them again.

Total Scam Company! They actually are getting away with false advertising and copyright infringement by using ads that belong to legitimate companies and claiming the clothing items as their own. The real companies charge more because they are of good quality materials. Floryday, Banggood, Bohochic, and all their too good to be true ads that are running all over Pinterest and Facebook are ripping people off by the second and they will send you the worst quality materials and design you've ever seen. Do not fall into their trap as I did.

OMG, I just ordered from this company. I feel so STUPID for not checking the reviews first. I didn't even realizes until after I had ordered that this supplier is not located in the USA. Now I am worried.

I should off read these pages before and I would never deal with Floryday. I ordered my dress on July 7 and was told that in 7 - 10 days I will received my dress, and here I'm 22 days later no dress, no notification from the company, and you cannot get in touch with any customers service. My order number is [protected], paid using PayPal.

I just spent $90 on two shirts and a pair of pants. The quality was so poor I would never dream of wearing them. The pants are so short that is you were 4 foot they would be long enough. NEVER PURCHASE ANYTHING FROM THIS COMPANY

I would prefer the goods but if not a refund

they are a phony company, nothing but a scam. they tried to get me to pay a second time also.

I totally agree with what you say about this company I wished I had read reviews first . Shop somewhere else would be my advice.

Please advice on the status of my order # [protected]
Tracking # YT2019521266069549
Please advise of the status of my order. There many complaints on line about your company. Order placed 6/30/2020.
If you can't ship asap please refund charge of $56.97

Looking at a few items, although I knew that the materials would not be fantastic because of the prices, I ordered a top, a dress, and 2 pairs of shoes. My shoe size is 38 but I ordered size 39 as it was for winter wear. These shoes are not even size 36 ! the dress material I could use for dusting and the jumper is one of the most horrific colour and nothing to do with the photos ! I therefore contacted the return department asking them for an address where to post the goods. So far no reply and looking at the amount of complains on this site, I do not think I will. I am going to make sure that they are not allowed to advertise on Facebook any longer

anne@the-redds.net

Total scam and I never have got my return refund.

Floryday is a rip of company, do not order anything from Floryday, your Item will never reach you and you will not get your refund too. I had ordered item in February came March no Item received, I had to cancel the item and requested refund until today (April) not received my refund. This company is a real fraud looking at all the reviews.

I am not complaining I am writing to go against the norm, I have received excellent service from yourselves although I had to have a refund on two of the items due to sizing but if I go into a shop I might need to try different sizes on when I try on different items so that is not a problem, my refund experience was excellent money back an my account within a few days. Very impressed. Thank you

Josephine McCarron

FloryDay emailed me and told me they are cancellingwill my order because they didnt recieve verification of my xredit card in time. Okay, I go to place the order AGAIN and it's still pending on the website (yet, in this time period it has been quick and easy for them to cancel one of my preorders). I have emailed them (both service and feedback) 18 times! Eighteen! And they refuse to help me, cancel the order on the page, etc they just respond with my inquiry has been "noted." They will not send me items or cancel my transaction or even properly reslond to me!