FlightHub
reviews and complaints

I booked two tickets with Flight Hub...I found out just a few days before my trip that they actually cancelled one of my tickets, without notifying me. They are supposed to contact you if your reservations doesn't go through or if anything changes...this is their policy apparently. But no notification for me. When I called I spoke with an agent and then a supervisor who said they are looking at my booking and it was not processed and cancelled by Delta. I told them they need to contact Delta and straighten this out. After waiting an hour on hold I was told by the supervisor there was nothing they could do and I would need to purchase another ticket for almost twice the cost I had paid. I'm supposed to be travelling with someone so I was forced to take this overpriced ticket to travel with my companion. There was a discrepancy in the flight price too...the first agent quoted me one price and then the supervisor quoted me a higher price which I was forced to take. After reluctantly booking this I then spoke to Delta who looked at their information and said they never touched my reservation, from what they saw, Flight Hub cancelled my reservation. So Flight Hub lied to me about not being responsible for the cancellation, They lied to me when they were supposed to contact Delta for me---the new ticket was through their site so my money funnels back to them. They lied to me about what the new ticket price would be. I would have booked through another site or directly through Delta if I would have known...I feel this is fraudulent behaviour. I called back, spoke to another agent and supervisor who said they could do nothing for me. They gave no explanations for why they suddenly cancelled my flight, took no responsibility, lied, and never ever contacted me. This is disgusting behaviour and this company needs to be shut down. There are a ton of complaints against them on different sites, and tons of complaints through the Better Business Bureau. From what I've read, airlines are aware of the bad reputation this company has. In order to save the airlines a headache, they shoud refuse to have this company deal with them. I want this company to own up to what they did to me, admit their mistake, and compensate me the difference in prices that I paid. I want $297 compensation.

Booked two tickets with Flighthub travel agency and later contacted them and asked them to cancel one ticket. So they cancelled one ticket and I got the money back.
On the departure date when I arrived at the airport I found out that Flighthub cancelled the wrong ticket! I was suppose to travel with my sister and they cancelled my ticket instead of her!
I wasn't allowed to access the plane! What a joke! Contacted Flighthub and demanded my money back but they said that it was already too late to cancel my flight. How unprofessional.

Flighthub nightmare!
I would recommend never to book with
Flighthub. Only if I had done my research on them earlier on, I would have never booked with them.

So the story goes... My grandfather had suddenly passed away so me and my family abruptly bought a quick plane ticket to travel overseas the next day only to find out several hours later that we might have to cancel our flight cause my 2 year old started a light fever.

Since my son's fever didn't seem serious at that point, we waited and see on my son's condition and decided after 10 hours since we booked our flight to call flighthub and figure out the damaged that would be caused due to the cancellation of our flight.

Well, flighthub claimed that they've communicated with the airline company (I was even put on hold for a few minutes for this...) and that there will be no airline penalty and I was given the total amount of penalty charges that would occur upon my flight cancellation.

We found out after a month later that there was an airline penalty charged by flighthub (I talked to the airline company in person and they said it is not themselves that decide the penalty but it is flighthub) that made the total amount of our penalty 2 times more than the amount I was told that would be charged on us.

Called flighthub, obviously they're claiming that they would have never said such things and that I misunderstood them and that the airline will not allow them to excuse the penalty... Etc and they were sooooooo rude. So I hightened my voice asking them that I dont appreciate the mannerism they're approaching me with this issue and then just suddenly, flight hub started to say, "stop swearing, stop calling me names, I dont appreciate that kind of language" lol

I was actually in shock! I did not swear nor called the person names and just out of the blue this came up in our conversation and then they hung up on me.

It was very disappointing because I have waited over 2 hours on the phone to talke to a supervisor and this was what had happened.

I will definitely never book with flighthub again. And I hope no one else has to go through something horrible like this again...

On Aug.02, 2016 the cost of 2 return tickets from Toronto to Delhi for departure on Jan.03, 2017 and return on Mar.04.2017, shown throughout booking was $1703.00; but I was surprised to see the amount on my invoice to be$2216.00 The Ref # was [protected].I received the e-tickets. Being stunned I immediately called and cancelled the tickets.Thank God I had purchased the lowest price guarantee for $39.99 and this amount became my loss in addition to the harassment suffered.
It is a case of clear cheating.

On June 29th, 2016, I purchased two new tickets and canceled the one bought a few minutes ago, feeling comfortable with their flight cancellation policy, based on a monthly insurance program of 5.95. The agent promised a refund with 2 - 10 days. After many calls, the agent informed me that the ticket had been refunded on the fourteenth. My Bank said that there had been no refund. As of this date, July 18th, Flighthub has not refunded, and the agent asked me to send my bank statements to their billing department for investigation purposes. I will soon be travelling and need my funds. Please help.

They have been charging my credit card for months in spite of me cancelling an Elite membership I never even signed up for! Stay away from FlightHub. Their service levels, organization and website are absolutely awful and I will never use this company again.

Their website only directs you to call centre representatives for booking a flight. No options for memberships, etc. So I called these people given I had no other contact options available. But then they kept telling me "unless you have a booking number, I cannot help you." WHAT ELSE AM I SUPPOSED TO DO?! I HAVEN'T BOOKED A FLIGHT!

This company is entirely useless in every sense of the word. Based on the reviews I keep reading on them, the informed consumer should stay VERY FAR AWAY.

Flighthub refund - why so long - when can i get my money back?

I cancelled my ticket on april 24, 2016 for airline ticket through flighthub.com (Reference# [protected]). It has been over 2 months and i did not yet receive my refund which flighthub promised within 4 to 6 weeks.

I have called flighthub customer service several times since and they kept telling me it is coming. The last called june 3rd and brada, customer service agent, told me that the latest i would receive my refund is june 20. Again i did not receive any refund on that date.

I called them [protected]) today july 8, 2016 to remind them of my refund. However, they put me in recording for two long hours 'your estimate wait time is more than 15 minutes .. There more than 10 quote ahead of you" i am not sure what do with it after 2 hours and drop the call.

There is another problem with this booking, flighthub do not have any email contact so we can reach them at all.

Best regard,
Gia nguyen
G42.[protected]@gmail.com

I contacted FlightHub to cancel my booking due to health issues.
When I contacted the company they said that they can't cancel and that I have to contact the airlines directly.
When I called the airlines they said that I need to get back to FlightHub.
These guys gave me a run around but in the end they finally agreed and said that I have to pay extra $200 for the cancellation service! It was even more than the total price of my ticket!
Horrible and totally unprofessional company! Will never deal with them again!

Checked carefully before booking flight, no small print, nothing to suggest my credit card would be charged an unauthorized fee of $60. Tried calling number, but was taken through a voicemail jungle. Judging by the negative feedback online with FlightHub, I can see now I have been duked. Will try to contact my Credit Card company and request this unauthorized fee to be removed.

A simple error was made in booking a flight. I selected a cost-effective flight from Myrtle Beach to Toronto. The email confirmation I received did NOT match what I selected, and I'm booked on a flight that involves an overnight stay in the Charlotte airport. Not only is the itinerary incredibly inconvenient, it's more expensive than the option I selected. I have called them numerous times and received rude and unsympathetic customer service. All I want is to rebook on the flight that actually makes (FlightHub can still have my money, begrudgingly, FlightHub) but the rebooking fee greatly exceeds the price I paid for the flight in the first place.

I have been a loyal user of FlightHub over the years, but unless someone rectifies this, never again.

I recently purchased 2 tickets. Toronto to the UK. I have 2 different visas and noticed I used the incorrect Visa to purchase the flight. I wanted the purchase to go on my Visa that has travel insurance. I called Flight Hub to make the adjustment. To charge my 1 Visa and then refund the other.
The rep told me that Flight Hub is not able to give any refunds. It is impossible. They're systems will not allow it. I asked to speak with the supervisor. She said that I would be told the same thing, they cannot give a refund. I told her that is a lie since if I was cancelling my flight they would issue me a refund. So why cannot they give this courtesy of adjusting the payment method? The rep became angry with me, raised her voice and said she would not help me. I insisted to speak with a supervisor and was put on hold for 20minutes. No one came to the call.

I booked a ticket through the FlightHub website; The ticket was $403 including tax before my transaction; then after the transaction, they charged me $535. I was so shocked and called the agent and explained to her what happened.
The supervisor told me to read through carefully; and she told me like I made a mistake and that caused me to pay $535 instead of $403.

She did not even say "SORRY" once during the conversation and totally blamed me that I made a mistake I did not even make! She also was speaking with a loud voice. I could not deal with her anymore. At that time, I was with my friend as well, and he saw what I saw, too.

It was clearly stated that the ticket was $403 including tax everywhere on the website.

I asked her to give my money back; then, she told me that I can't get my money back unless I pay the penalty which was about $100. I was so shocked again and unsatisfied with their services.

The company should stop this kind of fraud, and the company should clearly state the real cost they will charge in CAD at the end (if the customer is buying a flight in Canada); The font size should be big and the price should be written in a black or blue colour so that everyone can clearly see how much they are expected to pay at the end!

The company is showing like they are selling the tickets cheaper than any other companies (i.e., up to 80% sales). This is UNTRUE and the company should stop false advertising too!

They also need to refund the money if the customer felt that something is unfair and not right.

After 1 hour, I found that the company fixed the price. It was their mistake and the supervisor just blamed me for the mistake I did not even make; maybe she thought I was a foolish.

I do not want to speak with them anymore .

Totally unprofessional company! I wanted to book a flight so I called FlightHub and wanted to book via phone. The rep did not understand what he was doing, he just said that for some reason he could not book a flight for me, that something was wrong with their system. He asked me to call later. When I called again several days later prices already increased! What kind of rep is that who does not know how to book a flight! Used FlightHub many times in the past and never ever was disappointed with this company until now.

Complaint against FLIGHT HUB. Booking Reference #[protected]

On May 13, 2016 around 10PM(MT). Me and my friend was trying to book a reservation with Flight Hub for my family’s trip from Manila to Edmonton/May 27 to August 3 (2 passengers). We were trying to avail the flight fare that was posted in their website amounting to $3564.xx (Round trip for 2 Passengers).
Booking Agent JM was dealing with us with the booking. For some reason, he said he was unable to book our preferred itinerary due to seat availability and he will try to find another itinerary for us. We advised him that our credit card limit is only $3620 and if he can find us an itinerary within that price range. After putting us on hold, he then again asked how much our Credit Card can avail then he said he was still in the process of getting a reservation. Then after a series of putting us on hold, we were told that he will transfer our call to the customer support and for us to request to cancel the booking reference [protected] because he was able to book only for 1 passenger but we are requesting for 2 passengers, and he wanted us to cancel it right away for us not to pay cancellation charges. We were surprised that he booked already without confirming with us the details. We got more confused and shocked when we were talking to KAREN from Customer Support, when she mentioned that the booking made was for 2 passengers and the total charge was $4382.98. We were surprised that he already charged the credit card and not only charged but OVERCHARGED. And the bad thing is, the processing of refund will take 2 to 10 business days. How are we going to buy ticket now that we don’t have available balance in our Credit Card? The planned trip is on May 27th, for the family to attend a special occasion here in Edmonton.

We called our bank to request to process the refund transaction right away. The bank said they will be able to process our request, but they need Flight Hub to call them and authorize the release. We called Flight Hub several times (May 15 @ 10:56AM(MT) – Customer Support Agent CHERYLBY, May 15 @ 12:04 PM(MT) – Customer Support Agent JACKSON) to request that they call TD bank to release the authorization but to our dismay they would not do it. Except for the last agent that we talked to, Customer Support agent JONA (May 18 @ 2:08PM (MT)), she tried calling the bank but she is not knowledgeable of Flight Hub’s merchant number and no one in their group, nor her Supervisor, nor the Manager know their Merchant Number which is a NO NO for every business that handles a credit card transaction. So in conclusion, it’s a FAILURE. They were not able to resolve the issue that they themselves had made and now it is US that is suffering.

NOW, because of the booking mistake of the Flight Hub Agent, we are having this dilemma:
-Our Credit Card has no available balance, and with this we are unable to buy ticket for the desired trip, and has no idea when the refund will reflect
-Our family will not make the planned trip and attend the occasion
-Our credit card is OVERCHARGED, where in fact, it is showing a NEGATIVE balance because of the overcharging and might pay overcharge fee

This is a nightmare for us booking with Flight Hub.

To the Flight Hub Management, we hope that you could look into this as this is not giving a good rating for your company.

So, my wife and I had an easy time booking tickets with Flighthub. The problem was when we wanted to make a change to the reservation. We were charged fees to cancel it, and fees to re-book it, and we were also only allowed to re-book the ticket on the same airline to and from the same destinations. Basically, we ended up with a credit available only for use on United airline and only at the same destinations that was worth what we paid minus $350. We tried many times through many media to reach out to their customer service, receiving either service from a call center in India that was staffed by folks who could not understand what I was saying or receiving 1-2 sentence email correspondences from their "escalation team". I understand that they deal with airlines and airlines have their own fees, but as I see it, if we are assessed a "cancellation fee", then we should be returned the value of our ticket minus that fee and be able to use that credit on any airline we choose. Otherwise, we should be assessed a fee for changing our reservation within the single airline, and should be able to use that credit from any location within the same airline. As it stands, we were charged fees to cancel, fees to book, and are limited to using only one airline to fly from Toronto to Chicago. Customer service was no help at all. The most pleasant experience in dealing with them was the hold music. I will never use this service again and cannot more strongly recommend that no one ever use Flighthub.

Was charged two times (3 days apart) for a flight booked for one person. Customer Service - both phone and email - was totally useless. Tried to say that there was only one charge even though I emailed them proof from my bank. Then the story changed and they tried to say that it was a charge from another flight that was completely canceled. Had to contact BBB and they did not side in FlightHub's favor.

FlightHub has countless bad reviews regarding their billing practices and has an F score with BBB. DO NOT USE!

Hello...I did not knowingly subscribe to any membership with Flighthub...
But am charged $5.95/month for Apr 8 and May 8...along with several charges of $1.00 each. You should make it very clear on your website so that people are unknowingly subscribing to this membership. First I heard of this! I travelled to Tampa with Flight to save some money...not to be gouged with hidden fees.
Please refund to my Visa, the 2 months @ $5.95 each...charged to me, along with the several (I lost count, there were so many)...$1.00 amts.

Doreen Hounsell..8 A Pittman Place, Mount Pearl, NL A1N 1V4

I am not one to complain, but I had the most horrific customer service with FlightHub and I want to make sure to pass on the message of that beware before you book with Flighthub.

I was on the Flighthub website and when I was searching, I was sure that the Canadian flag was present because I wanted to pay in Canadian dollars. As I was changing the dates, I found the flight I wanted, so I clicked and paid. I received a confirmation that I paid, but I was shocked that I was charged a lot more than the flight I had chosen. Somehow, the flight I had chosen was in American dollars and when I saw my confirmation, my flight was a lot more expensive than what I was willing to pay. So, I called customer service and I received rude service from a woman. I got charged 75$ to cancel my reservation and we had to try to book another flight. There was no way of not getting the 75$ waived, I tried. But worse than losing 75 hard earned dollars, I had to deal with the young woman who was completely rude to me because at times it was hard to understand her because of all the background noise at Flighthub. She was very annoyed when I asked her to repeat herself and she would continue in a rude tone, ''like I told you from the beginning'' and then repeat what I asked her to confirm. I asked her for her name and she said she would give it to me after we book. Well, I was put on hold for a long time. In total I was on the phone with her for about an hour due to all the holds. After I booked with this woman, I asked for her name and she disconnected me. I have used Flighub several times in the past year and have learned there is hidden and misleading information on their options, such as insurance. I already knew this, the hard way after booking a trip overseas last year, but I was flabbergasted that as I tried to get my accidently booking reimbursed, I was charged 75$ and I had to rebook with the rudest person I have ever had the misfortune of dealing with over the phone. Buyer beware!

I purchased a ticket on September 29, 2015 going from Toronto to Seoul with one stop in JFK on May 10, 2016. I received an email on March 21, 2016 that there was a change with the airline schedule. I talked to an agent and he offered me three options that I could choose from. I was happy with the options the agent offered me.

However, today April 15, 2015, I had to call them again because there is another change on my ticket. I was upset that I had to call them again because the calls take about 50 minutes and I am in the middle of my final exams.

Anyway, I called. The agent said the change was not approved so I have to pick an option from Toronto to JFK, but she only came back with one option. The flight departs at 6:00am from Toronto arriving at JFK in 7:50am. The flight from JFK to Seoul is at 1:25pm. This means that I have to waste my valuable time at the airport for about 6 hours. The ticket that I bought in the first place only had layover of less than three hours.

I explicitly told the agent that I was not happy with that long layover. However, she was repeating herself, that this was the only option. I requested if she could change the flight from JFK to Seoul so the layover is not that long, she said she couldn't because apparently she couldn't change the flight from JFK to Seoul. Then, I asked her if I could get another option from Toronto to JFK. But she said I could only take Delta (?Which makes no sense to me) and there was only one options from Delta.

I was not very happy with these results, so I asked the agent if I could talk to a manager, and she refused because the mangers don't take customer calls (?This is the first company that I was forbidden to speak with the manager ). She did not even bother to go to the manager and ask about this situation.

I did not accept that offer because 6 hours of layover is very inconvenient and this is a huge waste of my time and I will get tired of waiting.

The company should offer the flight schedule that is the closest with the ticket that I bought in the first place.

The agent keeps repeating that it's not their fault and they cannot offer other options because they have to stick with the certain airline. This is nonsense, and I am very disappointed with flight hub and their customer service.

Not only that I have wasted my almost 2 hours of valuable time and I have to call them again tomorrow to seek another option, which I will be wasting another hour.

I am not requesting to get me better options than the ticket I purchased in the first place. At least, the company should do their best to provide the closest flight schedule. I bought the ticket because it was the best for me. If the schedule was changed and I couldn't get the flight schedule that I wanted at the time of purchase, I would not have bought the ticket in the first place.

What a nightmare.
We recently purchased from Voyages à la Carte (FlightHub) airline tickets for our flights from Montreal to Munich and return – we also paid for our confirmed pre-reserved seats.
Without informing us, Voyages a la Carte (FlightHub) cancelled our pre-reserved seats just a few days before the flight departure.
We were informed by Lufthansa at both airports (Montreal and Munich) that our seats reservation was not in their system – as a result, we were assigned seats of lower value.
This caused us considerable harm and inconvenience - especially as one of us just had a cast removed following a fracture of the arm.

Our several emails requesting an explanation and a full refund - addressed to the President of Voyages à la Carte (FlightHub) in Ville St-Laurent, Quebec remain ignored and unanswered.

Never again with Voyages à la Carte (FlightHub).