FlightHub

Basically non -existant. You can purchase Flighthub Elite but you find out it is useless after you make your reservation and when you see that you can not cancel it. The customer service center in the Philipines has a lot of "I'm following the process" robots so that won't get you anywhere.

The correct address for Flighthub is: 3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, QC H4R 2N1 [protected] under the name Momentum Ventures. Website is gotmomentum dot com I hope this helps their many disappointed customers that are looking to file claims against them.

FlightHub Nightmare!
My experience with FlightHub has been a nightmare! I originally booked 2 tickets from New York to Amsterdam for $424 a ticket. When I received my email confirmation, my wife’s name had been misspelled. I immediately contacted FlightHub and was told that there would be a $75 charge to change the spelling. Wow, $75 for their mistake? I said there has to be a better solution. After some discussion it was recommended that I cancel the original tickets and re-book with no cancellation fee or change fee.
On the same phone call we began to proceed with that process when I was told that seats were not available on my original flight and that a similar flight could be booked for about $30 more per ticket. I stated that I had just cancelled 2 seats and they should be available. Not so per the FlightHub rep. Out of frustration, I agreed, as long as the new tickets were the same date with the same departure airport and destination. After the new tickets were booked I was told how lucky I was that the FlightHub rep was able to book the exact same flight as I had originally booked. Wow, lucky me, I just got stuck with an additional charge of $30 per ticket for the same tickets!
One month later, 30 days before our flight was scheduled to depart, I contacted FlightHub to see if I could change my flight date to May instead of flying in March. I had already seen the exact same flight availability and exact same $424 price for a May flight thru the same online FlightHub - British Airways booking site. In fact even the departure day of the week and time was the same. When I contacted FlightHub and talked with a female representative, she said there would be a $150 charge per ticket to cancel. I hung up and talked to my wife and we decided to cancel and re-book. We assumed that we would receive a $608 credit back to our original charge. ($909-$300=$608)
When I called FlightHub back, I was connected to the “Flight Expert” who explained that I would be charged the $150 cancellation fee per ticket plus a $300 per ticket fee from British Airways for a total of $450 per ticket. That amount was more that my original quoted price of $424 and nearly the same as by $454 corrected spelling price, and now they could resell our two seats! Wow! What a deal for them! Why would I cancel my tickets to save $8? ($454x2= $908 vs a refund of $450x2= $900)
Wait, it gets better. I originally charge my tickets on Visa and paid the bill. I could not get confirmation from the FlightHub, “Flight Expert” that the original Visa charge would be credited back to my account. Instead, the “Flight Expert” said I would be charged a new charge of $150 x2 = $300 and $300 x 2 = $600 for a total of $900 in cancellation fess and then receive a $278 credit from my original charge. What?
So let’s do the math: $424 per ticket original quote plus $30 per ticket for misspelled name to one ticket = $454 per ticket = $908 now add the $150 x 2 ($300) and the $300 x 2 ($600) cancellation fee and we are at a total of $1, 808. A credit of $278 (where that comes from I don’t know) would be applied leaving a total charge for tickets (not used) of $1530 or $765 per ticket! I only paid $454 per ticket! Why would I cancel the tickets? I can save $311 ($765-$454) per ticket by doing nothing!
Best of all, “The Flight Expert” would not allow me to talk to a supervisor or other representatives of FlightHub! He continually told me I was not listening and that he could only follow British Airways rules. I hung up and called back and to my surprise, the same “Flight Expert”!
Finally, I called back and got another FlightHub rep. And guess what? It was all true. I would be charged my original charge of $908 and then be charged $900 more before receiving a $278 credit. She agreed that it didn’t seem right and said if I would hold on, she would see if she could convert the British Airway cancellation fees into future flight credits. After about 5 minutes she returned and said I qualified for a $600 future flight credit with British Airways, but that there would be an additional charge of $300 per ticket and she did not think that was a very good option. Duh, you think!
These guys are a bunch of double talking crooks. They never intend to give you any type of credit or refund because they apply new charges equal to or more than any credit they are willing to issue and maintain the original charge. In my case $908 original cost of tickets, $900 in cancellation fees and a $278 credit. Resulting in a final surcharge of $622 over and above the ticket price to cancel.
Bottom line, $1808 in charges for a $278 credit. Total trip cost to cancel and not go, $1530 !
And my 2 seats would then be available to resell !

Hi
today i did has asked my checking for my flights montreal to ho chi min
i need to take 3 planes ..2 with air canada and one with korean air line
i did my checking for the first two online with air canada no problems
for the korean airline when i enter my reservation number i recieved a messave telling that the schedule of that flinght changed ...
to contact my travel provider ...
the checking didn work
i ll called flighthub consumer asst
and the person there told me to call air canada ? so they will call korean airline ...
i founded that strange ...so asked if she was sure ...(she said yes i know my job)...asked to talk to someody else to be sur ( its a 24h hour flight..) and after asking many times she asked to her surpervisor and came back with and brand new speech that i needed to call in seoul to check with them...
asked to be sure and have a confirmation or talk to the supervisor ...she put me on hold for more than ...60 and never transfered me... wow!
it s really bad before a 24h flight to take the client hostage like that ...
please do a better formation on your staff !

Unfortunately, I reserved my ticket through Flighthub, I even purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I was notified that I have an important business meeting and will need to cancel my ticket four days after purchasing the ticket and 16 days before the departure date. However, Flighthub agents are saying all purchases through their website are non-refundable! I called the insurance company they said since my case is not related to medical issues and it is business related they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!

Jan 7, 2017, I booked fly tickets from their website, later they sent me email about the electronic ticket, but no e-tickets numbers and showed company is Japan Air system, flight 472 . However, when I checked, the only fly Japan company in Vancouver Canada is Japan airlines, but when I called Japan airlines to confirm tickets, they told me my name and tickets are not in their system which mean they never sell tickets to me and they are the only Japan airlines company in Vancouver Canada, I called flighthub to address this problem, first time, they pushed me around and hanged up on me, I called them again to talk with supervisor, but they lied and said the ticket is real because they sent email to me ?! So I asked them what the airplane company name and phone number, Then they let me wait online via the phone for three hours, offer no airplane name and phone number, Now I am still waiting on the phone call now . Such a liar and jucky company !

I purchased a round trip ticket for my brother-in-law to come and see my family, including my son who has cancer and is not doing well. I purchased the insurance on the airfare because of the condition of my son and the non-ability for him to have visitors and my brother-in-laws work and school schedule. My son's cancer is growing again and is unable to have any visitors, so I contacted flighthub to request a cancellation of the tickets and was informed that since I purchased the insurance, I would have to contact the insurance to request the refund. I called the insurance company and was informed that the only way I could get a refund was if my brother-in-law had cancer and was unable to fly. They directed me back to flighthub and I went back and forth between the two for almost an hour, speaking with many different people until I was told that I could file paperwork for the insurance company to review and consider a refund. At this point, I even settled and requested a credit if they would do that. The email I received stated that I had a 10 day free look trial period to call and request a refund. I called within the 10 day free look period and was still told no. I ended up having to fill out the paperwork and was denied. So I spent over $300 on a round trip ticket that wasn't used. I purchased the insurance on this and was treated with incredibly poor customer service and ended up losing out on the money that could have been used for other things like medical bills. But my family has priority and I saved to buy this ticket for a Christmas present for my son. Thanks for nothing flighthub. YOU SUCK! I will never use you again and I will make sure that all of this is plastered all over the internet so hopefully nobody ever books a flight through you again!

Back in August I cancelled my flight and even paid a cancellation fee and they said I'll get a refund soon. Well, it is late December and still no sign of my money. I used Flighthub a lot and never had problems with them, but this time something definitely went wrong. Last time when I contacted Flighthub support they said that they remember about me and asked me not to worry. I don't know why does it take so long to transfer money and they can't explain anything. What a troublesome company, better stay away from them.

I booked a flight on FlightHub for a trip from London to Montreal. I realized that I wouldn't be able to make the flight and I called back to cancel the flight. When I called back I told by customer service representative that it would cost $75 per ticket to cancel the flight but that I would transfer the flight for free within 24 hours. So a few hours later I called back with the flight I wanted to transfer to and was told by a different representative that it would cost me $150 per flight to transfer. THEN I was transferred to another representative that said had I cancelled within 4 hours it would have been free to cancel! So I told her that I had called back only half an hour after the original booking and was told it would be $75 a ticket to cancel. She responded "oh yes there is a charge, I gave you wrong information". SO THE REPRESENTATIVE OPENLY ADMITTED THAT THEY GIVE FALSE INFORMATION! Then I asked to speak with a manger and she said that the manger refused to speak with me until she went over the policy with me online! I said there is no need to do that, you openly admitted you FALSIFIED information! So once I finally spoke with a manager he said that he could cancel my flight for $50 each EVEN AFTER HE ADMITTED THAT I WAS GIVEN FALSE INFORMATION! All in all it took four hours to resolve this issue and I will never use FlightHub again and I will be telling everyone I know not to use it. Giving false information just to get extra money out of people is unacceptable!

I have been trying to book a flight through Flight Hub for the past week. Each time I submit my information I get a message that says "this flight is unavailable; your card has not been charged". Keep in mind that the following day these same flights are on the website at the same price. I even called in to book through an agent and he couldn't do it. So this continued for literally a week. Last night I decided to try again, this time with a flight that's a bit more expensive (I'm desperate). I get the same message "this flight is unavailable; your card has not been charge". The next morning while going through my emails I got an email confirmation saying my flight is booked. Keep in mind that I already went to a different website and booked a more expensive flight. Now Flight Hub is telling me I can't cancel because the flight is already confirmed. I should have checked my email immediately. Why would I check for a confirmation if I was told the flight is unavailable? I've been searching for a week! If this flight is unavailable, I move on to get one ASAP! This is a busy and expensive season.

I paid $500 for the ticket and two days later price was reduced to $250. I contacted Flighthub customer service and asked them to refund the price difference but they said they were not able to do that because that was against their rules. Then I decided that I will cancel my ticket and buy it again for $250. When I asked them to cancel my ticket they asked me to pay the cancellation fee which was way too expensive! I guess they knew what I was trying to do and did not want me to get a cheaper ticket. Ridiculous!

I booked two tickets with Flight Hub...I found out just a few days before my trip that they actually cancelled one of my tickets, without notifying me. They are supposed to contact you if your reservations doesn't go through or if anything changes...this is their policy apparently. But no notification for me. When I called I spoke with an agent and then a supervisor who said they are looking at my booking and it was not processed and cancelled by Delta. I told them they need to contact Delta and straighten this out. After waiting an hour on hold I was told by the supervisor there was nothing they could do and I would need to purchase another ticket for almost twice the cost I had paid. I'm supposed to be travelling with someone so I was forced to take this overpriced ticket to travel with my companion. There was a discrepancy in the flight price too...the first agent quoted me one price and then the supervisor quoted me a higher price which I was forced to take. After reluctantly booking this I then spoke to Delta who looked at their information and said they never touched my reservation, from what they saw, Flight Hub cancelled my reservation. So Flight Hub lied to me about not being responsible for the cancellation, They lied to me when they were supposed to contact Delta for me---the new ticket was through their site so my money funnels back to them. They lied to me about what the new ticket price would be. I would have booked through another site or directly through Delta if I would have known...I feel this is fraudulent behaviour. I called back, spoke to another agent and supervisor who said they could do nothing for me. They gave no explanations for why they suddenly cancelled my flight, took no responsibility, lied, and never ever contacted me. This is disgusting behaviour and this company needs to be shut down. There are a ton of complaints against them on different sites, and tons of complaints through the Better Business Bureau. From what I've read, airlines are aware of the bad reputation this company has. In order to save the airlines a headache, they shoud refuse to have this company deal with them. I want this company to own up to what they did to me, admit their mistake, and compensate me the difference in prices that I paid. I want $297 compensation.

Booked two tickets with Flighthub travel agency and later contacted them and asked them to cancel one ticket. So they cancelled one ticket and I got the money back.
On the departure date when I arrived at the airport I found out that Flighthub cancelled the wrong ticket! I was suppose to travel with my sister and they cancelled my ticket instead of her!
I wasn't allowed to access the plane! What a joke! Contacted Flighthub and demanded my money back but they said that it was already too late to cancel my flight. How unprofessional.

Flighthub nightmare!
I would recommend never to book with
Flighthub. Only if I had done my research on them earlier on, I would have never booked with them.

So the story goes... My grandfather had suddenly passed away so me and my family abruptly bought a quick plane ticket to travel overseas the next day only to find out several hours later that we might have to cancel our flight cause my 2 year old started a light fever.

Since my son's fever didn't seem serious at that point, we waited and see on my son's condition and decided after 10 hours since we booked our flight to call flighthub and figure out the damaged that would be caused due to the cancellation of our flight.

Well, flighthub claimed that they've communicated with the airline company (I was even put on hold for a few minutes for this...) and that there will be no airline penalty and I was given the total amount of penalty charges that would occur upon my flight cancellation.

We found out after a month later that there was an airline penalty charged by flighthub (I talked to the airline company in person and they said it is not themselves that decide the penalty but it is flighthub) that made the total amount of our penalty 2 times more than the amount I was told that would be charged on us.

Called flighthub, obviously they're claiming that they would have never said such things and that I misunderstood them and that the airline will not allow them to excuse the penalty... Etc and they were sooooooo rude. So I hightened my voice asking them that I dont appreciate the mannerism they're approaching me with this issue and then just suddenly, flight hub started to say, "stop swearing, stop calling me names, I dont appreciate that kind of language" lol

I was actually in shock! I did not swear nor called the person names and just out of the blue this came up in our conversation and then they hung up on me.

It was very disappointing because I have waited over 2 hours on the phone to talke to a supervisor and this was what had happened.

I will definitely never book with flighthub again. And I hope no one else has to go through something horrible like this again...

On Aug.02, 2016 the cost of 2 return tickets from Toronto to Delhi for departure on Jan.03, 2017 and return on Mar.04.2017, shown throughout booking was $1703.00; but I was surprised to see the amount on my invoice to be$2216.00 The Ref # was [protected].I received the e-tickets. Being stunned I immediately called and cancelled the tickets.Thank God I had purchased the lowest price guarantee for $39.99 and this amount became my loss in addition to the harassment suffered.
It is a case of clear cheating.

On June 29th, 2016, I purchased two new tickets and canceled the one bought a few minutes ago, feeling comfortable with their flight cancellation policy, based on a monthly insurance program of 5.95. The agent promised a refund with 2 - 10 days. After many calls, the agent informed me that the ticket had been refunded on the fourteenth. My Bank said that there had been no refund. As of this date, July 18th, Flighthub has not refunded, and the agent asked me to send my bank statements to their billing department for investigation purposes. I will soon be travelling and need my funds. Please help.

They have been charging my credit card for months in spite of me cancelling an Elite membership I never even signed up for! Stay away from FlightHub. Their service levels, organization and website are absolutely awful and I will never use this company again.

Their website only directs you to call centre representatives for booking a flight. No options for memberships, etc. So I called these people given I had no other contact options available. But then they kept telling me "unless you have a booking number, I cannot help you." WHAT ELSE AM I SUPPOSED TO DO?! I HAVEN'T BOOKED A FLIGHT!

This company is entirely useless in every sense of the word. Based on the reviews I keep reading on them, the informed consumer should stay VERY FAR AWAY.

Flighthub refund - why so long - when can i get my money back?

I cancelled my ticket on april 24, 2016 for airline ticket through flighthub.com (Reference# [protected]). It has been over 2 months and i did not yet receive my refund which flighthub promised within 4 to 6 weeks.

I have called flighthub customer service several times since and they kept telling me it is coming. The last called june 3rd and brada, customer service agent, told me that the latest i would receive my refund is june 20. Again i did not receive any refund on that date.

I called them [protected]) today july 8, 2016 to remind them of my refund. However, they put me in recording for two long hours 'your estimate wait time is more than 15 minutes .. There more than 10 quote ahead of you" i am not sure what do with it after 2 hours and drop the call.

There is another problem with this booking, flighthub do not have any email contact so we can reach them at all.

Best regard,
Gia nguyen
G42.[protected]@gmail.com

I contacted FlightHub to cancel my booking due to health issues.
When I contacted the company they said that they can't cancel and that I have to contact the airlines directly.
When I called the airlines they said that I need to get back to FlightHub.
These guys gave me a run around but in the end they finally agreed and said that I have to pay extra $200 for the cancellation service! It was even more than the total price of my ticket!
Horrible and totally unprofessional company! Will never deal with them again!

Checked carefully before booking flight, no small print, nothing to suggest my credit card would be charged an unauthorized fee of $60. Tried calling number, but was taken through a voicemail jungle. Judging by the negative feedback online with FlightHub, I can see now I have been duked. Will try to contact my Credit Card company and request this unauthorized fee to be removed.

A simple error was made in booking a flight. I selected a cost-effective flight from Myrtle Beach to Toronto. The email confirmation I received did NOT match what I selected, and I'm booked on a flight that involves an overnight stay in the Charlotte airport. Not only is the itinerary incredibly inconvenient, it's more expensive than the option I selected. I have called them numerous times and received rude and unsympathetic customer service. All I want is to rebook on the flight that actually makes (FlightHub can still have my money, begrudgingly, FlightHub) but the rebooking fee greatly exceeds the price I paid for the flight in the first place.

I have been a loyal user of FlightHub over the years, but unless someone rectifies this, never again.