FlightHub
reviews and complaints

I am asking refund for my return flight ticket April 8 2022 from India to Canada , because I was not eligible to take return flight from India because of covid restrictions entry at Tokyo Airport and Tokyo Airport was closure on day of my arrival at Japan on 9th April 2022 (NRT airport closure).

I had to buy new flight for return.which cost me another $2878.88. All this was not my fault. I was been calling flight hub to refund return ticket which was not my fault. but customer service putting hold the line more 1hour 40 minutes but my problem was not resolved. I saw this page to complaint. I dunno if this could help me or not but I don't want other people to go through what I have been through. Becareful with agent like flight hub who cannot take care of customer problem and customer satisfaction. They can enquires to make sure and helpful.

I booked flights to the UK from Canada in December 2021 but due to the rise in Omricon and the Canadian government advisory not to travel, I canceled the booking. Flighthub told me I couldn't get a refund but I can rebook at a later date. I can rebook until November, so I decided to use the tickets in Summer. I couldn't reach them via phone. I tried calling them over 3 days and was on hold for over 2 hours each day without anyone answering. When someone did finally answer the phone, he hung up when I was asking to rebook the tickets. I

I reached out to them on Facebook, they told me to send the information via DM, which I did three times. They claimed they couldn't see it, so I ended up putting the information in the comments section for all to see. Finally, they sent me an email asking for the dates I wish to rebook. I sent them one back within a few minutes and they didn't reply. So I sent them another email the next day for them to ask me AGAIN, what dates I wish to book, despite me already telling them. Someone then called me to rebook, and then the phone cut off right before they can tell me the price and they claimed they couldn't reach me via phone, despite just cutting me off. Since then I have waited one week for them to get back in touch over email to tell me the price difference. They keep telling me the department involved is still calculating the cost... after a week! And I know for a fact that the tickets are less than I originally paid so I believe they are deliberately waiting for the prices to go higher so I have to pay more. I have emailed them every day asking for an update and they just tell me it is with this department and thank me for my patience.

I have tweeted them, I have chased them every day via email and still nothing. This is my money they have and I have a right to have my tickets rebooked. It should not take a whole week to do that, despite how busy they are.

Their customer service is appalling, they have no care for their customers and they don't care that they are making so many people angry.

They are not giving me tickets that I have already paid for and I want to know why? It really shouldn't take them one week to rebook and calculate the difference. I want my new tickets so I can go home to my family who I haven't seen in three years!

I have never dealt with such incompetence and I used to work in customer service and I was a manager in customer service so I know what I am talking about. This is terrible.

I am very angry and once they finally book the tickets, I will not be using this company again. I feel they are trying to trick people and it is unacceptable.

My return portion of my flight was changed Was only to have a 2.55hour layover but now it is overnight 26.55 hours layover flighthub says Japan airlines changed it Japan airlines says flight hub changed it nobody wants to help resolve this flight hub booking number [protected]. Airline confirmation 2M2H5H original return flight Japan airlines flight 746 10:05 wed jul 6 Manila 3:35 wed jul 6 Tokyo 2.55 layover flight 18 6:30 Tokyo to Vancouver now flight 746 3:35 wed jul 6 Manila to Tokyo 26.55 layover flight 18 6:30 Tokyo to Vancouver travellers kyle Lindsay Rossiter e ticket # 131-[protected] Conchita Rossiter e ticket # 131-[protected] Paulina casogoc e ticket #131-[protected]

I requested a change in my flight itinerary and got a feedback from FlightHub requesting me to wait for them to work on my request - I waited for three weeks.

I contacted FlightHub today as requested by them but was told by the customer service agent to contact the airline because he couldn't make the changes. Upon contacting BA to speak to FlightHub. I was informed that I will not be able to get my dates changed or flight credits.

My reference number: [protected]

I have a balance which can be applied to a new flight with the same carrier before 06/30/2022 but till I can't exchange it, I have tried to speak to customer service's many times but no one can't resolve it and they said to me to call the company airline, but when I call the company they ask me to call flighthub, i'm confuse and I waste my time for nothing, please help

I initially booked my trip for March 22nd. However since the visa process took longer than expected. Because of this, I called them to request a change to 2 weeks later. The guy on the phone said I should get a confirmation email within 6 business days. Last week I got an email from the airline and when I entered the booking number on the airline's website, the updated one showed up. Now when I try to retrieve it, it says booking doesn't exist. I went to flight hub's website and it still shows the change is processing. My flight is in 2 days and the booking seems to have disappeared. Never use this pile of trash website unless you want to suffer.

I had a flight booked Winnipeg to Paris for June 10, 2020. The flight was cancelled due to covid. I requested a refund within the window of time allowed. I have been contacting Flighthub over the past months to follow up on my refund and I continue to get the same response "we have contacted the airline and will let you know when we hear back" This has been going on for months now, with no result. I will need this issue resolved as soon as possible. Thank you.

On march 22, 2022 I booked a return flight on flighthub.com for Toronto to Karachi. After arriving in Karachi I decided to extend my stay due to a family emergency and I had change my flight to a later date. I changed my return flight from 5th April, 2022 to 11th April, 2022 on flighthub website. I was charged a penalty of $220 and a handling fee of $75 which I was happy to pay and proceeded to change my flight booking. shortly after I recieved a notification from my bank that the $220 penalty has been charged twice on my credit card and I confirmed the double charge from my online bank credit card account.

I have trying non stop for many days trying to reach flighthub customer support team but it's impossible to reach them since they are not taking calls at all. I have not seen a more pathetic customer service from any company during my life time experience. My bank has told me I need to contact flighthub to get the charge corrected but flighthub is not helping in any way. This is a disaster and a scam and I request all felow travelers to never use flighthub again for any service. They will charge you extra ordinary fees and then charge you twice and then make it impossible to reach them for help so that they can keep your money scammed from you.

I want flight hub to take immediate action on this and return the money they have double charged me or I will make sure I leave reviews about thier pathetic service on every plateform.

Ratan Kumar

Booked flight through FH from Abbotsford to San Diego in order to take a cruise trip. Flight consisted of two parts - one Abbotsford to Calgary and second from Calgary to San Diego on April 3rd 2022. Flight was to arrive to San diego on Apr 3 at 12:30pm and we were to board the cruise ship and depart at 5pm same day.

When we arrived at the airport the ticketing agent advised us that the second flight does not leave calgary until April 4th. And at this time there were no other flights we could be booked on to make it in time to our cruise in San Diego.

We called the airline to understand what happened, and they advised that hte flight was rescheduled from Apr 3 to Apr 4th on December 12th and was being handled by westjet. Since we booked through FH, FH was supposed to notify us of the change and help reschedule flight if need be. As per airline, follow up comms were also sent on Mar 31 and Apr 1st, so FH had 3 opportunities to advise us of hte change. On Apr 3 at 4:50am we received an automated email from FH system confirming our itinerary and reminding us to check in to our flight, still showing the flight leaving calgary to San Diego on Apr 3rd.

We have not been able to reach FH to get any informaiton or compensation for this trip. Their email is automated response from unmonitored box.

We would like to get compensated for the cost of the trip - airline tickets+taxi+covid tests+cruise trip

Please check my file, I have called so many times, and the story keeps getting longer.

In summary, over 13 hours on hold/talking to agents, different directives, different information, and just generally wasting my time.

"Adam" and then "Sam", who are apparently as "high as I can go at flight hub" offered $25 reimbursement. That is insulting.

Flight Hub sell my itinerary... (I have all paperwork, etc)

As March 1st confirmed e-ticket by email to me... I did pay my PCR test and rest of documents done... I went to Barcelona's airport... the airlines did not allow me to fly because TICKET number WRONG!... hours trying to reach Flight Hub by phone finding solution to flight back to Canada.

I am senior person who perplexed, alone and helpless facing this terrible situation this case needs to be escalated finding solution.

[protected]@gmail.com

RE: 353UHK. FLIGHTHUB #[protected]

You have left me hanging with a flight made last SEPT. 2021. British air did not make a rebook, but they refuse to help me because I paid YOU to make the reservations.

My reservation now is PSP > Dallas! stuck. NOTHING. LHR > CAI

Your on-line site goes in circles putting responsibility on me and British Air states that you as the travel agent must do this change.

Please will you call me? [protected]. This needs to be fixed. I planned and made my reservation back last Sept. British Air did not make a rebook. You have me going in circles on-line to NO RESOLUTION.

This has been my first time using Flight Hub, and I have heard of them before so I've trusted the company. I was on the phone with an agent to get their assistance in booking a flight which is around 2.5 weeks away. The agent clearly mentioned to me that there would be no fees/charges etc if we decide to change up the flights due to COVID/reasons relating to this as flights are being lenient etc. They failed to mention that there would be a fee of $50 modification fees from Flighthub itself. Had they mentioned this, which they should, it would've been fine. But it wasn't made aware to us in the beginning and this is not OK. today, when I got on the phone with a FlightHub agent, they let me know about this. Poor customer experience on their end.. Dont think we will ever use FlightHub again to be honest. Still need the flight time changed, not even the date, just the timing. Very concerning

I was offered a travel credit due to travel restrictions because of COVID. I have been unable to re book. system wont let you re book online and I have been waiting days for hrs all year on hold with no call back option. Seems like you aren't actually able to use your travel credit. At this point Id like my money back and rebook through the website, but that is not an option either. So I guess my voucher will expire and I've lost all my money. I will never book through flighthub again!

I have had an absolutely appalling experience with Flighthub Customer Service. I have used this third party to book several flights without any issue before. I booked a flight that was supposed to fly out in January but had to change the trip as myself and my travel partner were ill. I called Flighthub and the attendant said there would be no issue rescheduling our flight. We asked to switch it to June 12th 2022 and she ensured us the flight would be booked. We paid the applicable change fees (to WestJet and Flighthub). We got an email with our booking number and when I went to check the flight on WestJet it had revealed a new flight but the date was booked wrong as she had booked the flight for June 13th and we had asked for June 12th. After several hours waiting to speak to a customer care representative a man answered the phone and to say the least it was the worst customer service I have EVER experienced in my entire life. He was dismissive, rude and kept referring to me as "my lady" which was also extremely annoying. He said the flight did not allow a change and that we didn't have a flight (even though we had one via WestJet it was just the wrong date). He said we'd lose all the money, tough luck and he had no interest in listening to my side of the story. Frustrated, I hung up the phone and proceeded to wait another 2 hours to get through to an agent the following day. This agent was pleasant and ensured that the matter would be dealt with and the flight would be changed to the promised date. The next day I received an email asking for my immediate attention and to call customer support. I did so and was once again put in contact with the initial agent who was of no help and extremely dismissive. I've now waited approximately 9 hours total on the phone to try and fix a problem that was made on Flighthub's end. As someone who has been in customer service for many many years, I am mind-blown that a company would hire such a dismissive, inconsiderate employee and also that I've had to go through this much time and effort to change a flight. Both myself, family and friends are frequent travelers, but would much rather pay the extra money booking with the airline directly than to be treated so poorly as a customer.

We are trying to book another flight with a travel voucher. Please contact us at [protected]@telus.net Any help will be gladly appreciated, we have tried phoning, got through, on the 11 march got new flight numbers 9369 9372 for the 9th of april, outbound 9373 9395 for the 21 of april, but was just sent old itinerary from 2020. phoned again on the 15 of march given a case number 373558 plus new flight numbers10 april outbound 8306 8412 inbound 21 april 8412 8305 then nothing, they said I would hear around 72 hours, but nothing again, called again on the 18 of march new flight numbers outbound 8306 8412 inbound 8412 8305, then I got a e mail with old itinerary, plus another we tried to reach you, have tried phoning but can't get through, at this point we would like an update please

My flight to Chicago was cancelled in 2020 due to Covid. I was given a travel credit to be used by Dec 2021. In 2021, covid was still raging and the use before date was extended to March 31/2022. I put in a request to use this credit in Feb 2022 for a date at the begin of March. The booking was never confirmed. I canceled and booked my flight myself. I chose another date in late March following all the rules and 72 hours before the flight still no confirmation. Every effort to contact someone or get more information led to the same dead end. I have since canceled that request and started a third which should leave in 72 hours and is double the cost to me. I still have not received any information beyond “quoting a change of flight”. What am I supposed to do? I am trying to use this credit and it’s not right that I should lose the money I paid in 2020 due to your poor system management.

On March 22, 2022, I call for cancel my booking 34OGOY, Flight Hub [protected].

First I call Air Canada, they are explain me how to cancel on line, I did, and they say that I will receive voucher in amount of $486.41. When I didn't receive confirmation email, I call again and they explain me that I should call Flight hub, as Air Canada don't have email on file.

I check status of my flight on My Booking on flighthub.com, My Booking say:"You don't have any booking"

I called Flighthub during 3 hour 25 min - no body answer!

This is completely scoffed from flighthub.

I called [protected]

[protected]

[protected]

[protected]

[protected]

Any time I call and select cancellation department, nobody pick up phone.

Then I call and ask name, then ask to talk to Supervisor of Flighthub, they just transfer my call again to Cancellation department and nobody pick up phone, it is scoff from company.

I talk with Jay, Atno, Chris, just few name, but same result.

If you want order ticked - they pick up phone right the way, if you want cancel flight - no body answer phone.

Web site doesn't have contact information, no email for feedback, or contact.

My previous experience with Flighthub was good, I call for change flight, and answered exactly, and faster help me, thank you.

But now it's completely scoff!

I would like to hear from management of company with explanation of this situation.

Michael Volik

316 Dufferin Row,

Saint John, NB

Canada, E2M 2J8

[protected]@gmail.com

[protected]

ticket number [protected] for Winnie Mok and

ticket number [protected] for Damon Tsai

were originally purchased for a cruise in Porto Portugal.

Flying out on June 30th 2020. returning on July 15th 2020.

Because of COVID AND PERSOANL SICKNESS, we were not able to travel and it says in flighthub.com website the following:

YOU CAN EXCHANGE YOUR ORIGINAL TICKET

You have a balance of $1930.64 which can be applied to a new flight with the same carrier.

Please select a new date for your trip.

Your new trip must be booked before 04/09/2022.

But when i called FLIGHTHUB today, they said the last day i can travel, NOT BOOK, is 4th April 2020. HOW CAN FLIGHTHUB BE SO MISLEADING IN YOUR WEBSITE DATES!CAN YOU PLEASE CONTACT TAP AIR TO MAKE AN EXTENSION to these 2 tickets TILL DECEMBER 2020. I CANNOT TRAVEL EARLIER DUE TO COVID RESTRICTIONS AND BREAST CANCER IN 2020.