Flexi Club — Cancellation
We have been trying to cancel our membership with Flexi Club since October 2009. We have not used this product since 2007 and had to pay the annual membership fees every year, which is close to R5, 000. We were told by the consultant who sold this to us that after the loan is pay off for the timeshare it is ours and we can sell or transfer it to someone els or do anything we want with it thereafter. Then we started making some sums, we had to pay R5, 000 for annual membership fees and you still have to pay a fee when you booked a holiday. The points you get have stayed the same since we bought the timeshare but the annual fees goes up every year as well as the points for the places. We have asked them to cancel the timeshare and that we do not want it anymore, they then send out a consultant to come and see us to show us how to use our points "proberly" or we can pay additional points or we can upgrade. We said that we are not interested in this anymore and do not want it. The consultant then told us he will forward the paperwork to sell the timeshare. We never received anything from him, we kept on phoning him and he told us that he will forward the paperwork. Then we received an account for the membership fees for [protected], we told them that we are selling it and do not want the timeshare. Finally we were handed over to Transunion for non-payment and told them the whole story, just to find out from them that Flexi Club has a No Cancellation Clause in their contracts, but if we pay the outstanding amount we can then cancel with them. We have never received a contract from them, and have asked for a copy of the contract we signed and we are still waiting.