I bought a washer on the 23rd of March from Sears and after hauling home we found out that it does not work. Sears sent a repair man out who thought he knew the problem ordered the part and told me it would arrive in a week and it did.. Turns out wrong part ordered another said will be at my house in 5 days. After I wasted my time waiting i procceded to call Sears to find out the part is on back order. I called the customer service which connected me to the manager at the outlet. He said he will look to see if they have a washer that is compairable to my purchase and exchange it. GREAT WRONG he never called me back. I called the next day which is now April 7 he was to busy to speak to me according to the women on the phone. Called back customer relations to speak to a manager who connects me to a national complaint Department to be suddenly disconnected. NOW WHAT I have to go to the laundry mat AGIN now I will be up to $65 dollars wasted on top of dragging my 2 year old around
The complaint has been investigated and resolved to the customer’s satisfaction.