Fisher & Paykel Appliances
New Zealand - 2013
2 Weippin Street, Cleveland QLD 4163, Australia
The United States
Europe & The United Kingdom
Asia & Singapore
I booked an online service for my dishwasher, ref no: [protected] and received confirmation that it was on...
Have had DCS range for 1 1/2 years...center burner ignitor went out and repairman could not get top of range off because the nuts holding on the burners, "were frozen" according to Fisher Paykel...FP instructed to "grind" the burners out and even had a video to show how to do it, obviously this had been a problem before. Repairman could not believe what he had to do to simply change an ignitor...this was over a $700 job! Ignitor was $75...Only after several nasty emails to FP, and one very nasty threatening phone call to the FP rep, did we get this covered. I am all for all of us banning together and making FP take responsibility for their defective very expensive ranges!!!
I ordered a control panel for my dishwasher. I received emails saying it had been dispatched within a few...
On Dec, 10, 2009 in Farmers Branch, Tx, My Fisher & Paykel Gas Clothes Dryer Caught Fire Due To A Defective...
Our F&P washer, at two years old and $700, has had $300 in repairs. Our three year old F&P dryer, $770 ha...
I bought a washer on the 23rd of March from Sears and after hauling home we found out that it does not work...
Talk about appliances from hell and customer service to match!!!
Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice price
Our 4 year old Fisher Paykel wall oven has been nothing but trouble. The cleaning cycle let the oven get so hot that it set off the smoke detector, exterior burned my hand while trying to turn it off, and burned the electronics so bad that it shut off the oven and left the door locked. Once the oven cooled it would not come on, nor can we open the oven. Fisher Paykel will not reply other than to say it is out of warranty. A $ 2500.00 oven lasts 4 years and nearly catches our home on fire from the cleaning cycle set by the factroy. We are persuing legal action, Others should as well.
Purchased a brand new Aquasmart Washing Machine in January 2009 and had nothing but problems. Had called for service man twice to find that the pump in the machine needs replacing. This problem has been ongoing since the first call out and was advised back then my machine was working properly even though I had clothing evidence to prove otherwise. F&P will not replace my machine will only replace pump and I would not have a problem with this if I bought it as a factory second but I paid $1000.00 for a substandard product. Whilst speaking to fisher & paykel staff in the customer care dept who advised that my part had been ordered the staff member even agreed that they would not like it if there machine was only 4 mths old and needed to be repaired yet I am expected to have my 4 month old machine repaired and to cop it sweet. Poor product, poor customer service yet you pay top $$$ for a substandard item.
Our WO-227SS oven spontaneously burst into flames a couple of weeks ago. This was not due to any power surge or electrical wiring problem in our home. It appears that one or both capacitors exploded. Because I wanted to get compensation from DCS for a 5 yr young $4K oven for which all of the electronic components are now fried, I attempted to get guidance from FP customer service on what service contractor to call to access the damage. I got two wrong numbers. I decided to go with a service company that has serviced my high end appliances in the past and payed for a service call. As for FP, I tried email and eventually got a response that seemed reasonable. FP considered this a serious problem and I would hear from a customer service manager. I did hear. The manager wanted the model number (already provided several times), the sales receipt (I had already provided the purchase date), and the serial number. Fine. I also provided photos of the oven damage. When I finally got to speak to the customer service representative, I was shocked. She lectured me on the ins and outs of what, in general, consumers have a right to expect when their products go off warrantee and how this could hardly be a factory defect since most factory defects show up in the first year. Did I need this lecture? Did I need to provide her with the detailed information she asked for to get lectured? Steer clear of this oven, all DCS products, and FP in general. If you don't trust me, trust my local appliance dealer (who I didn't use to purchase this particular oven) who says DCS ovens have lousy service records. I'd say the same for their customer service!!
WELL I BOUGHT THIS FISHER & PAYKEL FRIDGE MODEL C170 FROM COURTS HOMECENTRES AND WITHIN ONE WEEK THE FREEZER DOOR DOES NOT CLOSE . DUE TO NECK PAINING COMPLAINS IT IS ABOUT 1 AND HALF MONTH AND SOME GUYS CAME TO CHANGE THE RUBBER BUT THEY BOUGHT A BIGGER RUBBER WHICH WAS FOR SOME OTHER MODEL AND FORCIBLY THEY PLACE IT IN...AND NOW THE FRIDGE LOOKS HIDEOUS ALSO THE PROBLEM EXIST...
SO GUYS IN FIJI IF YOUR THINKING OF BUYING A FISHER & PAYKEL FRIDGE MODEL C170 FRIDGE PLEASE DONT WE DONT HAVE A PROFESSIONAL BACK UP SERVICE HERE
P.S FISHER & PAYKEL IS A GREAT BRAND ONLY THE SERVICE IS PATHETIC
On November 21st 2007, I bought a Fisher & Paykel & Paykel DS603SS Single Drawer Dishwasher from Lowes. I was building a bar in my basement and needed to buy it before they began in order to template the space. The project was large in scope and included finishing 1400 sqare feet of the basement, so the dishwasher was not installed until March 21st 2008. In the interim, it set in a storage area unopened and obviously unused. When it was finally installed, I went to use it and it did not drain. After every use, water was in the dishwasher and I would have to empty the water by hand using a cup.
Since it was past 60 days from purchase (even though it was the first use) I was unable to return it to Lowe's - coupled with the fact that it was installed into the cabinetry of my new bar. I called Fisher and Paykel to get warranty service. The person on the other end of the phone was very rude and tried to tell me that it was installation or user error (I had my plumber out 3 times at my expense to make sure that all connections were proper). She then warned that she would provide warranty service information, but if it was found to be user or installation error, I would be on the hook for the charge of the service call. On April 7th, I received my 1st of 4 service calls. It was determined that the pump and motor were bad. Since F&P are in New Zealand, it took 3 weeks for parts to come. It took 3 additional trips, extra parts ordered, and general incompetence before the diswasher was in working order (today, 6/12/2008). While the service technicians were borderline incompetent, it should not have come to this - the product should not have been faulty out of the box and it should not be such a challenge for them to stick behind their products - especially when they brag about how they stand behind their products.
Do not buy this brand - if you do - hope that there are no issues that require them to stand behind their product. It has been a very challenging 3 months.
I am in the same boat as the two other complainants on this site. My DCS stove has not worked properly for more than a year. The simmer burners have been fluttering for longer than that, and now the ignition system never stops clicking as long as a burner is turned on. It is maddening. Also, the burners are advertised as being sealed. Yet, there is not a single gasket between them and the stove top. I have used minimal amounts of water to keep the top clean, but it has still seeped underneath, and the entire undercarriage of the stove top is rusted out. Ignition wire connectors have rusted away, and I can only really use the two rear burners--on a $4000 stove that is only three years old!!
Service has been horrible, as well. The Fisher & Paykel customer service people have lovely British accents, but are totally useless. I have finally gotten them to offer to pay for replacement parts, but no labor. My local repair company (Earl B. Feiden, Kingston, NY) has been pretty useless as well, but that's somewhat off-topic.
Thing is, even if the new parts are installed, with me paying for labor, the stove will end up in the same condition very soon. Unless, of course, I never clean it. I am disappointed and saddened by this. Please do not buy anything from DCS, and by association, Fisher & Paykel.
After using the oven once on my DCS RGT-305 it stopped working. Customer service gave me a brief list of...
Inside of drawer handle blistered - was told by serviceman that dishwashing soap could not be allowed to splash on drawer... all plates etc must be excessively scraped or they do not come clean, there is a plastic "gate" (their terminology) that repeatedly falls into the propeller arm and dishes do not get clean. Water sits in mesh drain basket between loads.
I bought a whole set of Kitchen appliances with a promotion of getting a rebate for the double drawer dishwasher ($1,419.00) back in July 2006. We should received the rebate within 12 weeks as the promotion stated, but it has been 30 weeks now and we still don't receive it. We have been calling Fisher & Paykel's promotion center, the rebate center (3rd party vendor they used for rebate service), and their central office since October 2006, but each time we get a promise of getting it with certain number business days. This has gone too far that we start to believe this is scam, or hook, or fraud that they don't intend to issue the rebate.
I purchased a DCS 5 burner stove top range 3 years ago. A few months after I bought it the center burner...