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First Premier Bank

www.firstpremier.com

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2.0

Overall reputation rating based on reviews and complaints

First Premier Bank earns a 2.0-star rating from 17 reviews and 203 complaints, indicating that most customers are somewhat dissatisfied with banking services.

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First Premier Bank Complaints Page 8 of 11

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3:22 pm UTC

First Premier Bank credit card

I have 2 accounts with first premier bank, over 2 years and never been late on either account. I went online as I have from day one to process my payment. For some reason your system did not process the payment. I called to see why, so I process a $52 payment which is my normal monthly payment. Then I am told i have to pay an additional $102 before she can waive my late fee? So I ask for a manager to close my accounts, 40 minutes on this call. I am on my lunch break, I have 20 minutes left at this point, she tells me if i keep my account open she will waive the late fee, but only if i keep the account open, I said just cancel my accounts, she then tries to tell me how it will affect my credit score, I advised once again. I want to cancel my accounts, I am very well aware of my credit score, she would not process my request, I tell her once again I don't have time for this, after her arguing I requested another manager and she refused, very poor customer service, I will be filing a complaint on every website I can find against first premier bank til I get a response and my account credited the late fee

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10:47 am UTC
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First Premier Bank loan account

Good day
I did an application in South Africa for an account. The agent here Bryan said that it is approved for R550 000
But they want R1500 I have paid that and then they wanted R3000 I have paid that aswell now they want R5230 more
Now I am warried. Is all of this legid?

Please contact me [protected]

I have 6 other customers that also want a loan but we are all sceptic now

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6:12 am UTC
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First Premier Bank they owe me $200.00

On june 1, 2015 someone had call in to first premier bank and gave my information to and they took the $200.00 off my card and on July 14, 2016 of this year they kept the 200.00 and payed the card off and i got a letter in the mail yesterday saying i was not responsible for the account that was open in my name and they owe me a refund check for 200.00 but they dont want to send it to and that is not right.

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6:56 am UTC

First Premier Bank unauthorized credit card "application" scam

On Nov. 14, 2016, I received an email from First Premier Bank in Sioux Falls, SD, thanking me for submitting an application for a credit card and congratulating me for qualifying for the card. Big problem, however, is that I never applied for any such credit card. Apparently they opened a credit card account in my name without authorization or notice to me.

So far I've emailed, phoned, and sent a certified letter rejecting any such card and demanding that FPB correct my records. Based on their bad internet reputation, it seems like this is how they do business. This reminds me of the Wells Fargo scheme -- create fake accounts for a commission and then run up service charges, etc.

When I called to notify FPB of the problem and complain, I got "Kim A41" and her boss "Kori 7887" -- always a bad sign when a bank can't use their real names. After I complained about the situation, they said they wouldn't do anything until I gave them lots more confidential personal information, like Social Security Number and date of birth. They claimed they already had it, so this was just to check me out in case I was trying to cancel what was supposedly my own card (?) -- they seemed to think I was pulling the old "cancel the account in your own name for the hell of it" scam -- right. Of course, I had an ID number their email included in the email, but they said they couldn't recognize or use their own ID number. (They could also confirm they had my email and phone number, but they don't count that for ID either. I think they want the SSN, DOB, etc. to backfill the fake application with the real data.)

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Reb Fire
US
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May 04, 2019 12:22 pm UTC
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I closed my account with a zero balance. After multiple attempts to talk me into keeping their card (at 36% interest!) they finally closed the account and gave me a closure number. Then they re-opened the account, claiming someone called them saying it was me, and charged $450 in cash to "African Rapid Transfer"! I called them, got a run around and then they had the audacity to post the closed card account on my credit report with the FRAUDULENT charge of $456.10 showing as owed to them! I was furious! I called the Master Card phone number, In the U.S. call 1.800.Mastercard (1.800.627.8372) and finally spoke to someone fluent in English and they opened an investigation. If I don't get satisfaction out of that, I'll be referring this situation to the State Attorney General's office and they'll rue the day they let it get on his desk ;) My advice to anyone would be to stay far away from this company, I suspect the people responsible for the fraudulent charges to my (supposed to have been) CLOSED account work there!

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W
10:16 am UTC

First Premier Bank late charges

I have paid early every month. I have bank statements to back me up. they called me the 1st time august 18th to say my payment was late. I told them that I paid it that I like to try to pay my bills early. the guy told me that there were 2 payments in july. I told him that one of the payments is for august but still they charged me late charges.i went ahead and paid September's payment august 28th. then I started getting calls sept 1st and my payment is not due until oct 8th. they left messages a couple of times but all they said was hello hello. (I guess they do not know what an answer machine is). they call my cell phone 1st then my house phone. this is harassment and it wasn't even the 8th of the month. calling me several times a day both on my cell phone and my home phone since the beginning of the month and using blocked call. I finally answered the phone on sept 14th and told them that I am caught up and that my payment is not due until oct 8th. told them what they are doing is harassment and if I have to I will get a lawyer. I paid them early every month and they are trying to screw me over. I have proof that I have paid them early.

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Wine Is Good
Wine Is Good
US
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Sep 14, 2016 5:55 pm UTC

It sounds to me like you do not understand your charge account. Paying early on a revolving account does not make your 'monthly' payment. It comes off your principal. If you pay before the cycle date of your account, you are paying principal, your normal payment comes due. They are right: you are paying late even when you think you are paying early. A lawyer will advise you to read your loan agreement.

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R
2:37 pm UTC

First Premier Bank credit card division

I have an account with this company. While my credit card had an outstanding balance on it I tried to cancel the card because of disputes on the balance. I was not allowed to. BUT during this time, they opened another account under my name WITHOUT my authorization. I called to get information on this UNAUTHORIZED account and they told me I had to prove who I am!
To get information on this account First Premier is requesting some form of identification, my question is why did they not request I.d before opening this unauthorized account. I had an outstanding balance on my previous card why would they issue another one?

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10:45 am UTC
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First Premier Bank rip off/ fees attached caused my balance to go over the limit

I am complaining against the company for filing my account to the credit reporting agency, and I had missed one payment at the time. The collector for the account called, and I spoke to her and told her that I would not pay for all the fees, that have been attached causing my account to go over the limit. They attached maintenance fees, interest fees, late fees, and yearly fees. They have caused my account to be at this moment as I know of at least $179 over the limit. What's the point of offering cusomers a credit line, and then take a yearly fee out before receiving the card in the mail? This company is a scam, they are offering to help rebuild and re-establish credit, but actually they are causing the cosumer to pay more in fees, and then ruining their credit by reporting it to the credit agencies. I spoke to the collector on the 14th of Septemeber of this year, and then found out that she reported to the agency the same day. My minium payment is now over $300 compared to 25-35 dollars in the past. My limit is only $700, what's the point of paying if they have already turned it over to the credit agencies? They have caused unnecessary stress in my life, and when they called they called from an unknown number, they were rude when I inquired about why they had not left messages, and why were they calling from an unknown number. Today the rude man called and said that they would continue to report to the agency, and that when I received the card that it has all the fees included in the brochure. Is there anyone I can talk to get this off my report? They are trying to ruin my credit, it's ironic how they claim to help rebuild credit, but have hidden fees, and report the same day that you tell them that you will be consilidating the funds to another credit card. What are my rights, and can I have this removed offf from my report? It causes your score to go down 65 points! It's rediculous. Please help me find the right resources, to contact if you know of anyone. This rediculous scam has to be put to a stop! We must complain and continue to do what ever it takes to get these people to refund our extra fees, and removed the negative reports. I had paid on time for about a year, and missed one payment and was reported immediately! Give me a break.

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shawnas211
US
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Apr 25, 2014 7:45 am UTC

I've had to call customer service a handful of times in the year and a half that I've had two cards with fpb. I always get a woman who is rude, not helpful, has a poor attitude, and I've even been hung up on before. They should really hire new staff.

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2:01 pm UTC
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I recieved a bill from first Premier bank, i was charged For Unaurthorized fee of 29.95, on My billing statement, i called into customer service, they informed me too Contact fruad department, because they see the last diget of my credit card, is the same, but they see were it's not my name, they see April Johnson, and i dont know her, i lived in groveland...

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5:37 am UTC
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We had a $50.00 charge on our statement that neither my husband or I authorized. We have been using our debit card more than usual, even paying bills over the internet. We usually pay bills by check and mail it through the postal service. We have no idea how this happen and hope that this does not happened again. We cannot afford to lose money and in a such a devious way.

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G
4:41 pm UTC

First Premier Bank this sort of backstabbing is unacceptable and fraudulent not to mention criminal and 180 degrees wrong

I was making an effort to pay off a credit card balance earlier this year when my house was destroyed and both of my vehicles were totaled in a devastating EF5 tornado that demolished large swathes of real estate in Joplin MO on 22 May. I just received a notice that told me that my account was closed even though I had full intention of continuing the account and rebuilding! This sort of backstabbing is unacceptable and fraudulent not to mention criminal and 180 degrees wrong.

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2:57 pm UTC
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First Premier Bank late fees when payment is paid on time

I pay my account every month on time- but when I looked at my statements this month I had a late fee. Called them and resolved it. I then called 2 days later to make a payment on my specified due date- they informed me it would be late unless I paid an additional 11 dollars because it was after 5c.s.t. Really?!?!? I paid it on the day due but it was 6 c.s.t. I can't believe this is legal- why not make my payment due a day earlier then... VERY UNHAPPY!

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4:03 am UTC
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After paying minimum payment due $36.00 a first premier bank employee calls me stating they have not recieved my payment-that late charges-bank fees-card fees are added and demand payment. The payment was within there system, and there custody this was verified by the banks automated phone system [protected] . The bank recied my payment the very day of...

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3:23 pm UTC
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First Premier Bank scam

Scammers! Besides overcharging you for every service that is supposed to be free, they purposely drag their feet when you dispute some charges and then they refuse to help you, stating that it is too late to overturn the charges, blaming postal office for their mistakes. Plus they keep hanging up on you when you try to cancel the card

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5:06 pm UTC
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First Premier Bank Harassment

Don't ever get a card from them after making a $30 charge they charged $250 worth of interest and then when talking to them about it they said there was nothing they could do but collect it. They started calling to collect a day after the payment was due so I quit paying them and then they proceeded to call me on a daily basis. After notifying them that it was illegal collection practice now they just wait until saturday morning at 7:45 in the morning for three weeks in a row. I was not going to report it but the harasment will not quit, I wish I had never gotten the card because they are the worst card company I have ever delt with. Even after charging the card back they continue to call me and put negitives on my credit report the first time they did something to my credit it dropped 70 points the next time it was 30 when will it stop? Whatever you do, do not get a card from them they are a scam! I have phone records and statements to prove what I am saying is true..

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F p credit card
Wayne, US
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Aug 31, 2023 2:15 am UTC

They give you a 100.00 credit increases and then take $79.00 dollars in annual fees $22.00 in interest and a 25.00 in monthly fees and your left with a - new credit increase its a [censored]ing joke

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DMD61
Kansas City, US
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Sep 04, 2022 4:40 am UTC
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First of all in this day and age why don't you have auto pay? Second of all why can you send me a text when payment is one day late, but can't send me a text the day before payment is due? Is it because you are a chicken poop company that makes money off of fees...shame on you!

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E
2:31 pm UTC

First Premier Bank rip off

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market research before sending me a preapproved credit card, and then a second card. If the bank had done its research, it would have discovered that I have had three federal, Chapter 7 bankruptcies (1986, 1996, 2003); that I have a 43-year history of clinically diagnosed manic-depression (bipolar disorder), meaning that I like most bipolar people in their manic phase am insanely reckless and profligate with money; that my only income is a monthly Social Security disability benefit check for $1, 234; that I have had numerous stays in mental hospitals and jails; and that additional evidence totally disqualified me from the use of any credit card from any lender--except for bottom-feeder predators like Frist Premier Bank. First Premier Bank's collection unit, for more months than I can count, has dogged me for repayment by mail and phone calls. I once threatened one of their collectors, saying I knew where she worked and I had an M-16 (our Army's assault rifle) and if First Premier didn't stop trying to collect from me money I didn't owe them, I was going to kill everyone in her office. My threat failed; First Premier to this day still phones me daily--and constantly through the U.S. mail offers me deals by which I need only to pay it 60% of my alleged debt to them. First Premier Bank isn't very bright. It has, quite arguably, by now spent more money on colledtion expenses re: me than I allegedly owe it.

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Reb Fire
US
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May 04, 2019 12:31 pm UTC
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Call your State Attorney General's office. They will investigate and prosecute fraudulent and illegal actions. They will take consumer issues like this on and you will not have to pay anything for having it taken care of. You may have to fax or mail them copies of relevant documents but they will go after those crooks and shut them down. Look up your State Attorney General's office and call them.

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Msyada
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Feb 02, 2011 11:48 am UTC

Got this High Fee Card to help build Credit. Fraud charges appeard on Card in Feb 2010. The account is paid in full automatically from our bank account. We filed a Dispute with no resolve from Premier The Only thing First Premier did was to close the account and reopen and new account and transfering the balance over. First Premier adviced us that since the card was paid in full we would investigate and get back with you.

March 2010 First Premier sent a new card with a new account number. First Premier reported the card late 30 days to the credit reporting agencys with a zero balance and nothing owed - They returned the late fee with an appoligy but did not remove the negative reporting to the credit agency. This caused my score that I was doing my best to increase go down.

Being ripped off for over $400 now for those out rageous fees and paying for fraud charges This account was closed - Over paid a total of $146.00 for the fraud charges that I have been waiting for a resolutions or refund for those fraudulant charges for over a month now.

April 2010 First Premeir reopened the card without my authorization and instead of refunding the $146 we over paid for the fraudulant charges First Premier added those charges back to our account and deducted another $146 from our bank account. Thus we paid twice now for the same fraudulant charges to the account.

May 2010 we get a statement that our account is paid in full and we only owe $7.00 for the monthy fees. I called and let them know that we closed the account and paid it full back in March of 2010 and was waiting for refund of the additional payment that was taken by First Premier.

June statement comes with a Zero Balance and new charges of - Yes you quessed it "The $146 for those fraud charges are back on the statement for the 3rd time".

July 2010 First Premeir reports to the credit agency a 30 day late with a total amount due of $198.86 we called first premier to explain that the card had been closed and why did they place fraudulant charges back on the account again with different reference number. I was waiting for a refund! The First Premier Rep Personally told me "HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED when they keep reporting it and then finally Charge it off as a bad debit

August 2010 First Premeir reports to the credit agency a 60 day late with a total amount due of $229.50 I called first premier to explain that the card had been closed an we was waiting for a refund! Same story different Rep told me THAT HE WOULD PERSONALLY SEE TO IT THAT MY CREDIT WOULD BE DESTROYED because we will keep reporting it for years and then finally Charge it off as a bad debit

September 2010 First Premeir reports to the credit agency a 90 day late with a total amount due of $233.29 I called first premier to explain that the card had been closed an we was waiting for a refund! The First Premier Rep Personally told me THAT THE ACCOUNT IS NOW CLOSED AND TURNED OVER TO COLLECTIONS.

Oct 2010 First Premeir reports to the credit agency Charge Off. I despute the charges with all 3 reporting agency with no luck! First Premier says that I am repsonsible for the charges

PLEASE SOMEONE HELP ME.. With First Premier Charging this Off as a bad debit instead of building my credit its being reduced and now I am being denied jobs offers and other credit opportunities.

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R
8:52 pm UTC
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First Premier Bank let direct tv use our credit card

Direct TV tried to use our credit card to pay off $33.16 that we owed them. We had already paid them so we called First Premier Bank to close that account but the said we were such good customers let them cancel the old card and issue a new one and we said ok. On 11/05/2010 they let Direct TV bill us for $79.42 on our new card which Direct Tv did not have.When we called First Premier Bank the said we needed to fill out a form to get our money back, and since we did not give Direct Tv our card #... First Premier Bank did... after telling us they would not we feel they should have to try to get there money back...not us...we canceled our cards and are going to pay the one they charged down to $79.42 and let them try to get there money back from Direct TV.

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12:09 pm UTC

First Premier Bank claims I owe them after account closure

First Premier Bank claims I owe it close to $400 in membership and assorted fees even though I'd cut up my two First Premier bank credit cards, sent the cut-up cards back to the bank and had already paid off all of my minimum amounts due. First Premier Bank failed to do its market research before sending me a preapproved credit card, and then a second card. If the bank had done its research, it would have discovered that I have had three federal, Chapter 7 bankruptcies (1986, 1996, 2003); that I have a 43-year history of clinically diagnosed manic-depression (bipolar disorder), meaning that I like most bipolar people in their manic phase am insanely reckless and profligate with money; that my only income is a monthly Social Security disability benefit check for $1, 234; that I have had numerous stays in mental hospitals and jails; and that additional evidence totally disqualified me from the use of any credit card from any lender--except for bottom-feeder predators like Frist Premier Bank. First Premier Bank's collection unit, for more months than I can count, has dogged me for repayment by mail and phone calls. I once threatened one of their collectors, saying I knew where she worked and I had an M-16 (our Army's assault rifle) and if First Premier didn't stop trying to collect from me money I didn't owe them, I was going to kill everyone in her office. My threat failed; First Premier to this day still phones me daily--and constantly through the U.S. mail offers me deals by which I need only to pay it 60% of my alleged debt to them. First Premier Bank isn't very bright. It has, quite arguably, by now spent more money on collection expenses re: me than I allegedly owe it.

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6:53 pm UTC
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First Premier Bank withdrew deposit after canceled cc application

I applied for a credit card from First Premier Bank on April 7, 2011. I changed my mind and called them April 8, 2011 to cancel the application and to stop the deposit withdrawal from my bank account. The representative on the phone told me the deposit was canceled and that I could call the following week if I wanted to apply a $25 deposit to keep the application open. I declined and then on April 14, 2011 my bank statement showed me a $500 withdrawal of a check to First Premier Bank dated April 11, 2011 and processed April 13, 2011. I called First Premier Bank bank April 14, 2011 to complain about withdrawing the funds without approval and with application canceled prior to their attempt, the representative then said it went out that day even tho I had proof it did not and that I already canceled the application as well. I then asked to speak with a supervisor and the representative then said that she was the supervisor and refused to let me speak with any other person. I feel I've been ripped off from First Premier Bank and charged money and received overdraft fees when I shouldn't of. I feel that First Premier Bank is a ripoff agency and scam people, and therefor far from reputable and should have a class act suit brought against them for scamming so many people across the country according to online research on First Premier Bank Complaints. Word of Advice, save yourself some money and headaches and don't chance anything with any business attempts with First Premier Bank.

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2:20 pm UTC
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First Premier Bank charged processing fee

I was charged a $75 processing fee taken out of my checking account. I do not beleive in credit cards. I never applied for this credit card. I was only aware of it by viewing my bank statement.

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3:38 pm UTC
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First Premier Bank unlawful business practices

This company operates under the pretense of helping people re-build credit. I applied for the card and paid the $179 fee immediately. The first month they reported me 30 days late. I paid another fee immediately, though I had not used the card. Things went well for 3 months after that and they sent me a platinum card without my asking for it. I paid the initial $50 and then the monthly fees on time. After 6 more months my credit report showed 2 late payments. I closed the cards out and was charged $350 to close one card and $450 to close the other - even though I had never used the cards! With this company it doesn't matter iff you pay their ridiculous fees on time or not - they are in the business of wrecking credit, and go to great lengths to do so. Stay Away from this company!

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Frequently asked questions (FAQ) about First Premier Bank customer service
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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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