The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
First Gulf Bankcharging of financial charges

I have applied a personal loan for 20, 000 AED and on Dec.05, 2013 the FGB had credited 19, 500 AED to my bank account. But form their (bank) side didn't send any mail or letter showing the A/C no., installment amount or due due date on each month, so I have contacted the customer service center on 28th Dec. asked the payment details of my credit card and also the loan installment, but they told me not showing any thing about this loan. But on 12th Jan.2014 morning around 9:50, one madam called me from FGB and was asking why you delayed 2 installments? Your installments started from Dec.08, 2013 and you have missed Dec.& Jan.payments. i have replied her I didn't receive any information regarding the installments, then she given me the loan A/C no. and asked me to pay 100 AED additional as finance charges for each month. So for avoiding any kind of problems I have paid my first two installments along with the financial charges. This is clearly the mistake of bank side, so i have asked them to return my 200 AED which I paid extra. The customer service executive told me you can take any action it is not our mistake, then who's mistake? he was telling that you should contact our bank to get the details, when I contacted they told there is no any details, he was telling that sent mail on 1st week of Dec. I asked him to forward the same he was got mum. So requesting you to take action on them and take action for the refund of 200 AED. Thanking you

Responses

  • Sy
    Syed123meer Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Am not interested in insurance policy. Your collegue has confirmed its free. Now i dont know why u debit from my account.

    0 Votes
  • Si
    sidheeque c Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Good Day Team...
    I have one request from last saturday for reducing my credit card limit..but still there is no update..
    VISA CARD: [protected]
    Name: Sidheeque c

    Comments

    0 Votes
  • He
    Hessalmarri Nov 12, 2018

    It's been more than 3 weeks since I submitted my request! Got approval on 1/2/2017! No funds transferred yet because the person who entered my data miss-spelled my last name!! The same mistake happenned twice! No clear explanation from the bank!!
    Contact me urgently!!

    Comments
    Comments
    Comments

    0 Votes
  • Am
    Amol Baviskar Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I make payments on 2-2-2017 to expert binary option & i realise its scam site can you Stop this payment I need some help to know how can I refund this payments
    Can you refer somebody to helping me

    Regards
    Amol Baviskar
    +[protected]

    Comments
    Comments
    Comments

    0 Votes
  • Ra
    rajura Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Please close this policy note not possible to pay .
    Rajendra Shinde
    [protected]- card number

    0 Votes
  • An
    Andy Catindig Nov 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My fgb credit card expired on Oct.30, 2018. Its been a week but I have not received notifications from FGB or assigned courier where to collect my new card. Last time the bank's courier sent me SMS that my new card is ready for collection and to which I did on the specified location.

    0 Votes
  • An
    Ani25521 Oct 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Complaint review 856618... somebody has published my mobile in your website with out my concent please remove immediately my otherwise I am gonna sue this website as well as that person

    I want a immediate action as such a nonsense happening who the hell put my number

    Comments

    0 Votes
  • Ma
    Mark Edison Pascual Oct 31, 2018

    Dear Customer Service,
    Kindly block my card as soon as possible as it was lost today. And provide the replacement. Kindly let me know by sending your reply to my email

    0 Votes
  • Ra
    Rabeen Mohamed Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My name is Mohammed Ibrahm Rabeen, I didn't ask any insurance but costomer service send some messages and they charge every month 142aed I ask them to cancel. They are not accept . they told me they send email but my email address is wrong. I want cancel this insurance please help

    0 Votes
  • Ab
    Abhilash Appunjan Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi I am Abhilash Appunjan I have applied for credit sheild due to job loss but no response from Fgb. Customer service replied no entry in system.

    [protected]

    0 Votes
  • Ro
    RobinLuke3011 Oct 16, 2018

    Since i am taking a loan from NBAD. FGB card is buying out by NBAD. Settlement was done by NBAD. But the canecellation storty continuing for last 15 days. Credit card ; [protected]. My Entire fund is blocked because this cancellation is pending. Please do the needful...

    0971 (0)[protected]

    0 Votes
  • Ra
    Rami Boussarsar Oct 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Fab bank it's give you stickiness and stress it's horrible till you can't imagine the worst Costumer services ever . So long time to get the paper you want and you pay for every single paper you want . And if you have credit card fgb will f**** hard to get from you every single tils you have . I hate it so much

    0 Votes
  • Sr
    Srinivasan Ananthachari Oct 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i request customer service by phone for renewal of my car insurance on 27-07-2017. They told with in 2 days personal will contact me. Till now nobody contact me. during this period two times i contact customer service and same reply that i will get call.

    REFERENCE LEAD ID 1-[protected]

    0 Votes
  • Ja
    jay0526 Sep 09, 2018

    September 4, 2018 8:30am

    Dear FAB Senior Management I would like to inform you to train your Employees well in dealing with clients. Mr. Jason from the collections dept. was so arrogant w/ the follow up of Due payment. Instead of being polite, he was so rude and even threatening me. Is this how FGB deal with their customers?

    0 Votes
  • Mo
    Mohamad89 Sep 09, 2018

    I recommend that no one deals with this bank, truly disappointing service and lengthy producers. To sum up, just try to give them a call and you will see yourself. It takes around 20 mintues to have the call answered and the line is not free! yes yo will end up paying around 20 dhs for a call! way to go!

    worse bank ever!

    0 Votes
  • Ba
    babarro Aug 21, 2018

    hi im babar ali nubile number ([protected]) i hve got a credit card from FGB first i have been told this is free for life but now when i checks there is membership fee until now i didn't activate my card at all i already make complain tio wave the fee but still they are calling me and said we will get back to you

    0 Votes
  • Ne
    Neldz Ni Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Whatever you do never bank with FGB or NBAD. On june 15 i gave the check to them to close my credit credit cards up to now my credit cards are open. 2months. This is katchara bank, incompetent staff. Please solve this FGB AL TOUBA AND NBAD!

    0 Votes
  • Na
    Naga vattikuti Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was using fgb credit card. Now am going to close tge card. I was paid all the amount which is there in statement and called them to close my card. But still they didn't close my card and again they charging me extra amount without my concent. They didn't give proper explanation also. Without using the card also how can i have to pay the money.

    0 Votes
  • Sh
    Shwettu Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hye my name is shwetali shinde my card nos is [protected] .my card is blocked and can't receive my payment .please it's a humble request if you all can help me on this

    Comments
    Comments
    Comments

    0 Votes
  • Ge
    Georgio Laz Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am trying to get a settlement amount for my credit card. I have been a loyal long term customer . I am not willing to pay 39 months future interest on a loan against the credit card, this is unacceptable and not fair practice. I would like someone reasonable to phone me back preferably someone senior as your customer service is unhelpful.

    0 Votes
  • Gl
    gladys amor Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I took i loan and one year later i settled it with other bank the agents onformend me that if the loans is settled in cash it will be 1 % interest only but if its settled in other bank it will be differentbstory.
    Ive been mislead bybthe bank agents and i am not receiving proper answers from there customer care personnel

    0 Votes
  • Al
    alexix Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i cancelled my job in UAE and i am in my home country so I want to know if my account is still valid

    0 Votes
  • Mu
    muralishu Aug 14, 2018

    Dear sir,

    This is inform to you my credit card will be expired on 08/18 i want new credit card. And also my old registration mobile number was last. want to update my new number

    Please contact my new number - [protected]

    my registered mail id : [email protected]

    0 Votes
  • Vi
    VijayNagarrajan Oct 26, 2014

    same problem I am also faced, How we solve this?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.