CB Insurance Services First American Home Warranty / First American Home Buyers Protection Complaints #122-141

First American Home Warranty / First American Home Buyers Protection Reviews and Complaints

First American Home Warranty / First American Home Buyers Protection review: Failure to respond, credit fraudulent charge ( 1 comment)

Firecracker of US

May 15, 2008 3:37 pm UTC

This company is staffed by incompetent bozos. This story is the last straw:

They incorrectly charged me twice for monthly premiums on the home warranty for at least 3 months that i'm aware of. I originally only noticed it on the current credit card bill and filed a dispute w/ my credit card company.

When I received notification from my credit card company of first am's response, their letter was obnoxious saying I was 'highly mistaken' and that they correctly charged me. So this is how stupid they are - they attached billing records to two property addresses, along w/ the owner's names. One of them was my house - which was correct. The other was some person and location I have never even heard of. So they were incorrectly charging me for someone else and the billing address and name were totally different from mine!

I finally got someone on the phone to acknowledge that this was a mistake (after explaining at a level appropriate for a 2 year old) and they asked me to fax in my credit card statements so they could credit me for other months. That's when I realized that they'd been doing this to me in previous months too, but I just wasn't as vigilant.

I called today (2 days later - they told me i'd get a call within 24 hours) and got the run around again. The rep obviously left to speak with the supervisor and got info suggesting that she had reviewd the statement and that the charges were correct. I was so angry at this point that I had to firmly explain the situation to her to make sure she understood everything. She finally understood but said she couldn't do anything. I asked not only for a refund (duh) but also verbal and written acknowledgement of their error.

This is not only bad service but it's credit card fraud. How did this other property owner charge my card?

I'm definitely finding an alternative to these bozos, even if it means paying out of pocket for a frickin plumber.

1 comments

Add a comment

joewhite

Oklahoma City, US

8 comments

joewhite of Oklahoma City, US

Aug 13, 2010 12:36 am UTC

I know an attorney preparing to sue this company now. If you have had a difficult time with this company, I would suggest you contact him at [protected] or email him at johnbranum@me.com.

First American Home Warranty / First American Home Buyers Protection - I would not recommend first american to my worst enemy! 30

First American Home Warranty / First American Home Buyers Protection - va inspection not good enough?? 2

First American Home Warranty / First American Home Buyers Protection - ryan de vitis, a scam artist

Resolved

First American Home Warranty / First American Home Buyers Protection - you'll get screwed! 12

First American Home Warranty / First American Home Buyers Protection - rip off-poor service, taking advantage of customer 2

Resolved

First American Home Warranty / First American Home Buyers Protection - terrible experience 1

Resolved

First American Home Warranty / First American Home Buyers Protection - excessive charges 2

Resolved

First American Home Warranty / First American Home Buyers Protection - without ac for over 2 weeks 3

Resolved

First American Home Warranty / First American Home Buyers Protection - unreasonable demand from their collection dept 1

First American Home Warranty / First American Home Buyers Protection - Washing Machine

View all First American Home Warranty / First American Home Buyers Protection reviews and complaints

First American Home Warranty / First American Home Buyers Protection Contacts

First American Home Warranty / First American Home Buyers Protection phone numbers

+1 (888) 875-0533

Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (888) 875-0533 phone number

Consumer Sales

+1 (800) 327-9292

Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 327-9292 phone number

Renewals Department

+1 (800) 444-9030

Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 444-9030 phone number

Real Estate Sales

+1 (800) 992-3400

Click up if you have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number 0 0 users reported that they have successfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number Click down if you have unsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number 0 0 users reported that they have UNsuccessfully reached First American Home Warranty / First American Home Buyers Protection by calling +1 (800) 992-3400 phone number

Service Department

More phone numbers

First American Home Warranty / First American Home Buyers Protection address

P.O. Box 7248, Santa Rosa, California, 95407, United States

First American Home Warranty / First American Home Buyers Protection social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 15, 2026
View all First American Home Warranty / First American Home Buyers Protection contacts