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Liberty National Life Insurance Company
reviews & complaints
Liberty National Life Insurance Company
reviews & complaints

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16 complaints
6 resolved 10 unresolved

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Liberty National Life Insurance Company reviews & complaints

Liberty National Life Insurance Company complaints 16

Liberty National Life Insurance Company - Refund not received

On the 29th november emailed you application for refund amounting tor 514.00 which was the result of you deducting four premiums in october and november instead of two.You requested me to send you my october and november payslips as a proof and i did that, to my surprise only one premium was refunded which is r257.I've been calling since monday with no clear response as to when will it be paid.I even consider cancelling my policy because it appears that this overdeduction has also been done for december and that means the problem is recurring and for me this is bad customer care. I need immediate payment of my money

Desired outcome: Premium refund of R257

Liberty National Life Insurance Company - Harassment From Agents

I have been harassed from agents with Liberty National Life Insurance since December 18 2020, over policies stay say are listed in there system as lasped. These policies they are referring to have actually been cancelled and surrenders funds returned to me. It took almost 2 months for Liberty National Life Insurance to cancel policies, which was supposed to be cancelled in October 2020. Since then theses agents have been calling and even texting me about lapsed funds due. Those funds even on January 1 2021 totaled $14.00 which could have been taken from the surrender funds, if they was so hard up to get money, I wanted have been the wiser because I never received my correct policy. It was a crazy 3 years with Liberty National Life because they never had my information right, but they finally got it right and I'm getting the worst agents. Besides my agent going MIA, the one today topped the cake with, "since you used to work in insurance you should know what lapsed accounts are". What? So as a policyholder I am suppose to go into there system and process my own cancellation because clearly the CSR that handled my case didn't. Truth is if I could have I would have. My problems started because they knew I was cancelling my policies and they are mad that they are losing a big $14.40 a month. Yes, I filed complaints with the Insurance Commissioner and with the parent company Globe Life, but nothing stops these disrespectful very unprofessional agents from calling me. Why are starting to send text on a business matter and I have spoken to them before in my life.

Desired outcome: Stop Calling me

Liberty National Life Insurance Company - Life insurance policy issue

Life Insurance policy #2
10/28/20
My father has pass away, I as his daughter Tabatha Martin has an life insurance policy. My father has misspelled my first name Tabolt T. Martin since 1975 and the policy has been paid out to 1985. Office had me to do 10 name change form, kept giving me the run around. I have talk to 4 different agent.
They want me to do name correction, surrender. They never ask me for my birth paper, all the wanted is my driver Lic. It took 5 month to get some answer. Now they send me a surrender check, but never correct my name. Now they tell me. The company can't correct it. They have misrepresent all information to of what all I need to do to fill out form. Name change form to correct the issue. Now they have continue to lie of what was promise to me by the company once they ok my name was change. I need update or not I will take this to court.

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B

Liberty National Life Insurance Company - scam, rip, offs unethical behaviour

Was told on the day ther rep. came to my office that nothing would go in effect till I called and set up information. Have never had insurance through a company I worked for before. So unaware of the procedures they go through. Very displeased and disappointed in the way the rep. handled our appointment. Now im being told I have to pay 6 months of ins. i dont need. Didnt even set up my policy the way I wanted to do either. So im getting scamed out of money for something I didnt agree to verbally. but was conned into signing stating "We would not do anything further until you were ready."

S
Nov 25, 2018

Liberty National Life Insurance Company - employees

There are several young employees that work at the Huntsville Alabama office that are extremely unprofessional. Posting hateful and harrassing social media posts everyday and advertising where they...

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T
Oct 23, 2018

Liberty National Life Insurance Company - lost policy, poor customer service, high agent turnover

I have a policy that LNL assumed when they bought out the other insurance company. Have had problems ever since. There was one person who knew anything about this policy. It's a very simple plan. the...

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M

Liberty National Life Insurance Company - Living lifestyle plus cover

We took out a Living Lifestyle disability cover in 2013, disclosed all illnesses I had at the time and answered all the questions on the form honestly. I was diagnosed with Fibromyalgia in 2016. When...

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S
Mar 15, 2016

Liberty National Life Insurance Company - Annuity payout

I am 60 years old, and my wife 55. I had a stroke and cannot work. On 9 January 2016, I asked for payout of my annuity and my wife’s annuity which was more than R80, 000-00 for me and more than R70...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - fake advertisement

DO NOT TRUST THIS COMPANY THEY ADVERTISED BOGUS! THEY DON NOT EVEN KNOW THE PERSON. THEY WILL JUST KEEP SENDING MESSAGES TO ANYBODY. TRY TO CALL THEM THEN THE LADY WIL ASK YOU FIRST, WHICH STATES ARE FROM?

I received your resume online and I am interested in having you come in for an interview. I am expanding in St. George and the surrounding areas, and I am interviewing for both sales positions and management positions. I would like to talk to you about this.

First-year sales income can range from $50K to $100K, and management opportunities of up to $150K per year are available. I would like to meet with you this week.

Please call my secretary, Michelle Hall at [protected] to schedule an interview. I look forward to meeting you.

Alan Spafford
Branch Manager
Liberty National

W
May 03, 2012

Liberty National Life Insurance Company - Poor Customer Service / Un-kept Promisses

I purchased a life policy from Liberty National agent Morgan Meltzer approximately one year ago. I did not receive the coverage I purchased due to something in my physical that they refused to...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - High agents turn over

Insurance company famous with sole purpose of hiring you to convince you of how much money you can make - to sucker you in and take advantage of who you know and sell insurance. Manager recruit new...

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M
Jan 26, 2011

Liberty National Life Insurance Company - Jobs offered, possible idetity theft

The company has several web sites and consumer threat and theft sites dedicated to its operations in Alabama and Florida over the Internet already, apparently Google is quite the tool these days and they have made many people mad in 10 ears including consumer advocates. They are now operating in Statesboro Georgia. The person is fictitious, a cover name for spam mails sent out by a server program that gleans job sites like CareerBuilder, Hotjobs, Yahoo, Monster and others, so a single person might get several identical e-mails offering them the same identical thing in error from the same person, the program isn't smart enough yet to check if it previously sent an e-mail to the person. The company needs Tow forms of ID in addition to you SS card and you fill out an application which will have information about you not on your resume which they request you bring a hard copy of as well. They will give you a 'sales pitch' and attempt to get you to sell the product, but they got you in on the idea of being a 'manager' when you really are going to be a multi-level marketing scheme reseller of a life insurance product, so you will need to sell product and then recruit others to sell product so you can get a portion of the commission due them as well, but commissions are only paid when premiums are paid and if customers quit paying, or die and beneficiaries collect, you stop getting paid. Oh, and you target audience is elderly, and it is life insurance, so the customer is 'scheduled' to pass on soon. You commission is scheduled therefore to stop soon, driving you to sell more, making you more productive. Neat sale pitch aye?

There ARE alot of NOs before a YES! That's sales, you idiot!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - Sick and tired

This company needs alot of help !!! I was employed with liberty national in georgia and tennessee for over a year and it was the worst company i have ever been employed with first off i got a call...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - Non payment for service rendered

I have to laugh at those do the right thing commercials from liberty national. They are selling something they don't even do. Our company supplies internet service wirelessly to remote sites or...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - discrimination

I was currently employed with Liberty National Life Insurance Company of Statesboro, Georgia about 3 weeks ago. Myself and another employee began at the same time we were in training for like a week...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Liberty National Life Insurance Company - Unwarranted Correspondences

While I was in the military, I did have a policy with Liberty National, and I was paying it by an allotment, but when I retired from the military in 2007, I stopped all of my alloments including the one to Liberty National. I also called customer service to let them know that I would no longer be needing the insurance policy. Apparently someone forgot to document this. So, please do not continue to send me any correspondences. Thanks. My policy #A005635939

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