Firestone Complete Auto Care reviews and complaints 2
View all 589 complaintsFirestone Complete Auto Care - 4 wheel alignment
Took my 2005 Subaru Outback to the Military Rd N. Falls location 2 years ago for alignment after having new suspension front and back put in and 4 brand new tires. 4 wheel alignment is called for on this vehicle. I have had it aligned 3+ times at this shop and NOT once did they tell me they didn't do a 4 wheel alignment or tell me why they didn't do it. I paid for it and didn't get it. Because it was never aligned it destroyed a brand new tire! Managers excuse was that cars settle. Then after the alignment told me I needed a frame shop to align it! And they couldn't get the alignments bolts lose. WTF!? I wasn't told this 3 alignments ago? They couldn't get the bolts lose which tells me they NEVER got them lose the first alignment! So just steal my money and not do what I paid you to do! YOUR COMPANY STOLE MY MONEY!
Desired outcome: I want a new tire, lifetime alignments, a full refund of all monies paid to you, the manager fired and the techs retrained on a proper 4 wheel alignment!
Firestone Complete Auto Care - Too much cost for brakes repair
The customer service rep said that they will charge me $1050.00 to fix the brakes all around my 2008 Suzuki XL7 luxury awd. I told them I will except it. They then call back and said my job cost me instead $1, 255.95 just for the front which I felt rip-off then leaving me in a position not to want to except it. That's was not the beginning deal. I have complained other agencies to see if the will fight my protest against Firestone lime BBB, Alliance, Department of repairs from motor vehicles, webcite and Ripoff. No has been to my victory yet so I am praying g I get help here.
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