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CB Banks Fifth Third Bank / 53.com
Fifth Third Bank / 53.com

Fifth Third Bank / 53.com review: Credit card customer service

J
Author of the review
8:58 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I am trying to apply for a credit line increase. Have been a customer since 2017. I tried online but there is no option for this. I used the chat option and was told need a rep. Chat AI sent me to a rep who said he can't help me, have to call. Gave me a direct # and I held 17 minutes only to get told has to transfer me. 7 transfers later and 1 hour and 7 minutes on hold still did not get transfer to the "right" person and then the 7th person hung up on me. In 9 years with 5/3 I have never had an issue and have never been treated so dis-respectfully. Not acceptable at all!

Desired outcome: Call from the correct department so that I may pursue the requested credit card increase

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  1. Fifth Third Bank / 53.com Contacts

  2. Fifth Third Bank / 53.com phone numbers
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    Home Loan Or Refinance
    +1 (866) 531-4249
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    Open A New Account
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  3. Fifth Third Bank / 53.com emails
  4. Fifth Third Bank / 53.com address
    38 Fountain Square Plaza, Cincinnati, Ohio, 45263, United States
  5. Fifth Third Bank / 53.com social media
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    Jun 02, 2026
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Fifth Third Bank / 53.com Category
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