The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
FIDOmobile

F Nov 09, 2018

Worst provider ever, they overcharge for data without even letting customers know they've gone over- and refuse to even listen when you reach out with your frustrations. I'm out of the country and received a bill for 736$ for a phone I haven't even had turned on in 2 months!! My partner has data overages of almost 300$ without being told she is over her usage. I filed a complaint and no one has even gotten back to me. FIDO SUCKS DO NOT EVER DO BUSINESS WITH THEM IF YOU CARE ABOUT CUSTOMER SERVICE OR YOUR CREDIT RATING!!!

mobile

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Fido's response · Nov 09, 2018

    Hey there! I'm sorry to see you've had this kind of experience. We'd love the chance to take a closer look into this with you.

    You can send us a message on Facebook or Twitter and we'll be happy to check this out for you from there. You can also see the other ways to reach us here: http://fido.ly/1oywTnw

    -Pierre

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