The complaint has been investigated and
resolved to the customer's satisfactionResolved FIDO — extremely overcharged.
resolved to the customer's satisfaction
Manny (i1250732858 ) October 27, 2018
Was very unhelpful and not sympathetic towards my situation at all i was charged over 650$!!! for using 6GBS of data unknowingly, how is that even a reasonable amount to charge someone per GB, im very upset, i've been a fido customer for years and have never gone over this amount of data on my phone, apparently an app (wifi assist) on my Iphone was switched on since i got a knew phone this month
and switched from wifi to data without my consent while being in a wifi environment, and no one in fido decided to let me know that was an issue prior to charging me so i feel robbed of my money and i seriously hate this company. Worst customer service ever. I was at least hoping for a percentage off this ridiculously overcharged bill after being blind-sighted, but the most they "could do" was a lousy 50$ credit HORRIBLE.
Shows me how much they value their costumers, and how they are taking advantage of them.
The complaint has been investigated and resolved to the customer's satisfaction.
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