FedEx
Reviews and Complaints

i have been with fedex for 24 years and never sick..i started to feel pain so bad i had to finally opt for short term disability fibromyalgia and arthritis. i lift alot of packages and work alot of hours and no longer can barley make it out my house right now i have spent the last three months dealing with arlene and all the medical papers my doc has sent and she still saying i dont have proof...im sicker than a dog and have to deal with this stress whichmakes it worse. i hope no one has to fight for thier insurance after working thier whole life ..i am 48 and want to at least get the qualty of my lfe good at home for now plz someone give me a hint to prove my disability... claim 3379286 i dont think a doc is going to send a letter just for the hell of it thier jobs are at risk to dont u get it...thanks

Package scheduled for "Home Delivery" today, January 15. Have watched the tracking updates closely, as this is an urgent package.

Situated myself literally 5 ft. from the front door, with inside door open with only a full-glass storm door between me and the outside. Check tracking at 8AM - package on schedule. Check tracking at 11:30AM - "delivery exception: customer not available or business closed". This was supposedly at 9:55AM. Umm... no FedEx truck has even been on my road all morning. I can speak from my own watching for this urgent package.

Customer service phone call only slightly helpful. She put in a "request" for a re-attempt today, but cannot guarantee anything. Would not connect me to local office to speak to manager, said I would have to call back if package doesn't show up today. Of course, that puts the call after business hours - so that doesn't help. If it doesn't show up today, they will reattempt Tuesday, January 18... 3 days too late and a major inconvenience.

She also said the option to pick it up at warehouse would not be available until next week.

The company undertook the responsibility of shipping an item from Israel to Athens, Greece knowing that, almost cetainly, it was going to be kept for taxing by greek customs. Instead of charging a fee for the process in advance the company has the practice to let the item arrive to the customs and then ask a fee from the recipient (about twice as much as the fee asked from the seder in my case) in order to compleat the process and deliver the item to his/her door. The alternative options offered to the recipient have a comparable cost which puts him/her in a "no options" situation.

I believe that the company has the required expertise to estimate the cost of such routine deliveries, that the consumer is likely not to be aware of, and charge the appropriate shipping+handling fee by informing in advance the interested parties (both sender+recipient). I think such practices are not consumer friendly and shipping companies should make a relevant change in their policies.

It is December 31, 2010. Fed Ex says that they came by my house to deliver a heater that I needed. I am home, have been home, no door bell, no knock, not delivery attempt note. I was in the living room by the door. My Toy Poodle barks at any noise, especially the door bell or knock. But, FedEx says they were at my house and made a delivery attempt. Lies! No heat for me! Fed Ex is conveniently closed for the holiday weekend. Why would a company like Fed Ex not tell the truth! It is very disappointing

place order with walmart.com on 12/14/10 for confirmed delivery date of no later than 12/23/10. It was shipped on Fedex according to their shipping email notice to me. It is now 12/18/10 PM and still no shipment and no way to track it as the Fedex tracking is never updated. I can't get a straight answer from Fedex or Walmart.com C/S. What am I to do now?

My package was said to have been on the truck out for delivery. The truck driver came into my residence around 5:50 pm and turned around and left, I attempted to wave him down but he continued to drive on. I had my fiance stay home the whole day to wait for the package and at 5:53 they reported that the customer was unavailable. I called to make a complaint but the representative was unhelpful and unwilling to contact the driver to find out why this happened. It's very unlawful to falsify information and Fed is very guilty of that.

As a business owner, I know it is inevitable that complaints may come, and I'm sure UPS has its share of failures, HOWEVER, the FEDEX delivery guy who works our route is truly a loser lying [censored]bag- he knocked on our door Monday, waited probably 5-10 seconds, and RAN AWAY, because when I opened the door, he was nowhere to be seen for 50 feet in either direction down the hallway.

So FEDEX, there's this new technology called cellular phones, apparently it's really difficult for you to deal with since no one has apartment intercoms hooked up to a landline anymore, I'd recommend you come up w some strategy to deal with it or your job and lives will just get harder.

It doesn't help that the FEDEX delivery driver doofus who works our route is one special induhvidual. He knocks on our door monday, and by the time I opened it, no one there, not even in the hallway 50-60 feet in either direction.

Which means doofus waited less than 30 SECONDS before RUNNING away.

Which if he'd left a door tag, I could have just called FEDEX quickly to tell them I'm here and have him come back, but no, he left the tag at the front door of the building.

Yes, after coming to our door. Doofus.

So I realized today (WEDNESDAY) that I still hadn't gotten anything from FEDEX yet. So I called them up, was told I would have to go to the depot to pick up my package.

I immediately asked for a supervisor, and told the the a$$ on the phone in no uncertain terms I would not be doing their job for them (AGAIN- this has been an ongoing problem with FEDEX. Somehow, UPS always seems to have no problem getting into our "security" building in which the security door SOMETIMES latches closed- maybe they're hiring SUPER NINJA CAT BURGLERS!?!) THAT THEY'VE ALREADY BEEN PAID TO DO and that they could just deliver the box.

The "supervisor" came on and began speaking in a soft voice which I could barely hear.

I asked him politely three times to speak up, he didn't change his volume at all, it was very clear he was speaking softly to screw with me.

So I basically had to press my stereo bluetooth headsets into my ear as I was driving down the freeway in order to communicate with this jerk, whereupon he told me that his driver claimed to have tried to deliver it 3 times, so I would have to pick it up at their depot.

I told the jerk that obviously the driver was lying, since either my wife or me has been there for the last 3 days.

The supervisor ignored everything I said, and continued to recite his mantra that delivery had been attempted 3 times, and since no one was there to sign for it I would have to go pick it up.

I snapped.

"WE'VE BEEN THERE ALL 3 GODDAMNED DAYS! YOU'RE ###ING USELESS! DO YOUR GODDAMNED JOB! YOUR DELIVERY DRIVER IS A ###ING LIAR! I'M NOT GOING TO DO YOUR JOB FOR YOU, SO JUST GO THERE NOW, MY WIFE IS THERE NOW, HAND HER THE ###ING BOX, AND YOUR JOB WILL BE DONE! YOU'VE ALREADY BEEN PAID TO DELIVER IT, SO ###ING DO IT!"

"Supervisor"; "I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SOMEONE HAS BEEN THERE FOR THE LAST THREE DAYS YOU ###ING ###! FOR ALL THE GOOD IT'S DONE! WHAT THE ### DO WE HAVE TO DO TO GET YOU TO DO YOUR GODDAMNED JOB, YOU USELESS LYING SACK OF ###!"

"Well sir, someone needs to be there, the driver called your phone # and no one answered-"

"###! YOUR DRIVER DIDN'T CALL, BECAUSE IF HE DID, I WOULD HAVE ANSWERED MY CELLPHONE! YOU PEOPLE ARE SO ###ING USELESS! OH MY GOD! (SAM KINESON SCREAM/GUTTERAL SHOUT)"

"WHAT # DO YOU HAVE ON YOUR SYSTEM?"

"I don't have access to the # on my computer system."

"WELL THAT'S JUST A BANG-UP COMPUTER SYSTEM YA GOT THERE ###! NOW JUST BRING THE ###ING BOX THERE NOW, MY WIFE IS THERE NOW. IT'S ###ING SIMPLE, YOU ###ING SIMPLETON, JUST TAKE THE ###ING BOX THERE AND SIMPLY ###ING HAND. IT. TO. HER.(!) I DON'T UNDERSTAND WHY YOU ###ING IDIOTS WANT TO MAKE YOUR OWN JOB HARDER THAN IT HAS TO BE!?!"

"WHAT THE ### IS YOUR MALFUNCTION!?!"

"I'm sorry sir, the driver cannot come back tonight, will someone be there tomorrow?"

"SURE WHATEVER, TRY AND DELIVER IT TOMORROW, MAYBE THE FOURTH TIME EVEN THOUGH IT'S REALLY THE SECOND TIME WILL BE THE ###ING CHARM FOR YOU ###ING IDIOTS."

At this point another voice broke in and said if I continued to curse they would disconnect the call.

I had already been thinking about how much time I'd wasted dealing with these ###ing idiots and how I would simply have future fedex packages delivered to another address I know works, so I shouted;

"FINE, AT LEAST I WON'T BE WASTING MY TIME ANYMORE TALKING TO YOU ###ING ###S!"

and hung up.

Now I know my service from FEDEX probably will not improve, but since it sucked out loud so badly anyway, there's not really anywhere for it to go but up, so I don't think I risked a whole lot there.

And I really have no plans to have anything delivered to this address via FEDEX. I have enough problems in my life without doing something that is known stupid.

It's been a REALLY long time since I blew up like that, and I'm not proud of it, but it just goes to show how maddening a crappy attitude can be when you're dealing with jackholes who just don't give a ### about doing a good job, either that or FEDEX is not making as much money as they did during the go-go real estate bubble days and they're trying to survive a bad economy by getting people to pick up their own stuff.

I think their business model is changing- and they are trying to compel people to go to their depot to pick up their packages in order to maximize profits.

This seems the most likely explanation for what I found when I came home; TWO "attempted delivery" tags on my door, one from Tuesday and one from today (Wednesday), as if I wouldn't have noticed that in my comings and goings over the last two days.

I can only conclude this is a developing plan for FEDEX, or they just suck at this particular hub and stink from the top down, since no one who cared about their job would screw with customers this much and expect not to be fired.

unfortunately, the tag numbers were not consecutive (which would have tripped up the ###s story that he had tried to deliver it 3 times), about 80 apart, so the driver was at least smart enough to do that, which further confirms my suspicion I'm getting "go-away" service as part of a profit-maximizing plan.

Because otherwise, he would have had to have either pulled a tag out of order and saved it to cover his ineptitude/dishonesty, or written it but not left it on my door.

It further confirms my suspicions FEDEX would prefer you pick up your own package since to leave those tags on the door after I called, means HE WOULD HAVE HAD TO HAVE ACTUALLY GONE THERE AND STILL NOT DELIVER THE PACKAGE!

Amazing. Welcome to Russia, where service is our last resort.

Repeatedly, as in Every. Single. Time. I have a package coming to me via Fed E, they insist they can not find my house... then they finally get directions, deliver the package, ... and yet the next time I have a package coming, they again can not find my home. Further insult to injury, I pay primo $$ to get the packages sent, while it takes an additional week for the package to get here because they can't [again] find my house, AND their way of correcting what they think is a wrong address is to send a postcard to that address... well duh, if the address truly is wrong, hello, how do you expect the postcard to get there genuises? Then the Newburgh location does not have a direct # so you have to call the 800#, and wait for them to contact Newburgh [and it never fails they are already closed], and then the relay of information begins... This is ridiculous and certainly not worth the $ I have spent on shipping for packages I could have gotten faster had I just driven to Portland OR to pick up the item myself!

Fedex has the worst workers ever in brooklyn NY. My package is a day late and no one can give me a reason why. Those fuken brooklyn workers in Fedex station is a piece of ###. Work for big corporations all my life, I will never disrespect my clients the way these fuken ### in brooklyn fedex. One ### is call jared and the other stupid ### is call Christal. I lived in brooklyn all my life and now i know and understand is wherever is the station is located at, is the type of people and personality you will come across. What I think of fedex in brooklyn is under produced and with totally unprofessional employees. Fire most of the people that has complaints under their belts and hire people with morals and with a little help. One suggestion is a little phone call to the driver and locate his stupid ###. Stop fuken slacking off, it's the holidays. Why do i fuken go holiday shopping on line early, for what if I am going to have these problems. Next time I fuken order G's from Neiman Marcus, I will makesure Fedex will never deliver my packages.

Put simply, I had two packages coming from two separate companies, both scheduled to be delivered on the same day (too set the scene; I was at home, the front light was on, and both individual companies got my name and address correct). The FedEx driver, for whatever reason, delivered my packages to another house further down the street. When i saw that the packages I was waiting for changed status online over to "delivered", which was approximately 15 minutes after I saw the driver go through my neighborhood, I immediately called customer service, at which time they verified that the driver had miss-delivered both packages. The operator spilled a bunch of technical garbage to me and follow it up with "I'll relay the information so we can get your packages to you immediately". Immediately is code for, "possibly the next day" I found out after asking.

My gripe is, how are you as a company, going to deliver TWO packages (of which you have no idea the content or importance of) to the wrong person, then refuse to correct the issue until POSSIBLY the following day?

I especially liked when he told me they would probably "have my package out to me the next day"... I'd love to know how they plan on doing that when they don't even have my package in their possession in the first place, nor are they in any rush to get it. What they need to say is they are going to leave my package with a complete stranger for approximately 24 hours, and hope that they are kind of enough not to open it/break it/steal it/ or just flat deny having it.

Thanks FedEx! I would like to say I will never be using them as a shipping provider again, but I'm sure they could care less. Just like every other major Corporation and Entity out there who is so big and depended on, they really don't need to go the extra mile (or even do their job) to retain enough customers to stay is business.

I have been an employee at fedex since December of 2009 and I have never had any problems until now. I work in a building called SPSS on the second floor under Rosie Muhummad. Me and a few other women have noticed she treats the males better than the females and it just is not right. She gets upset with the women for wearing different color coats or undershirts and writes us up or even threaten to send us home. When a male is wearing differetn color coats they DO NOT get the same treatment at all. I do not think it is fair for the women to have to freeze because of what they do not have or have to buy a coat when they do not have the money for it. If this situation continues I will surely be leaving Fedex!

FEDEX is not customer friendly. They only deliver to our home when we are at work & if something has to be signed for they won't leave it. During the week when we are at work they are out of here by noon, but on Saturday you can sit all day waiting for them & I am told they can show up anywhere between 8am - 9pm. It is worse than waiting for the cable guy. I can't even get in the show & it's 2:00 in the afternoon! I HATE FEDEX! UPS RULES!

i purchased a junior golf set on line at rock bottom golf. they shipped it via ground fed ex. fed ex claimed they deliver and left package at my front door. it was not at the door, i never got the package. i spoke with fed ex and their driver to get details on where they left the package, whehter they left it standing against the door or laying on the doormat. they could not provide details. they claim they cannot remember all the packages they deliver.

i called the shipper rock bottom golf, and they submitted a claim to fed ex which fed ex rejected. rock bottom golf came back to me and said they cannot do anything.

i disputed the charge with my credit card company, and rock bottom golf rejected the claim. i submitted a document to my card company to continue to dispute the charge.

still waiting to hear from all parties involved. i'm pissed!

we were scheduled to receive a shipment of caulking - fedex came and was short one pallet = pallet had be shipped to phila. by mistake and that we would have freight the next day. we were told the freight would be there the next day.we held our truck for deliveries waiting for fedex delivery. 4 or 5 days went by and we eventually got it but our customer was upset and we had to make second delivery to customer. we filed a claim to fedex for $400.00, our inconvenience, gas, man power etc. fedex responded - to bad. we are very disappointed in the rejection of this claim. we were greatly inconvenienced and as a result of fedex's mistake, caused financial loss. we have been receiving freight on regular from red devil co in oklahoma and other suppliers, fedex deliver frt. to us on average twice a week. i am going to insist that we will no longer accept freight via fedex. we are preparing letters to go out to all traffic departs of our suppliers. fedex may have beated me our of $400.00, but on the long run, you will lose money. in addition, we will be putting our experience on the internet so future customers can be aware of how negligent about customer satisfaction and expect your customer to pay for your mistakes.

I use Fed-ex online and I usually just have shipping boxes sent to my house.(free of charge) I recently ran out of boxes and didn't want to wait for a delivery so I went by the Fed-ex Kinkos on Douglas Blvd. in Roseville California to pick some up.

The guy at the shipping counter refused to let me take them unless I shipped through their store, claiming that they had to pay for the boxes. Really? So the hundreds of other times Fed-ex stores have let me take them, they were just letting me walk out with something that cost them money?

It was a pathetic attempt at forcing me to ship through his store. I'll never spend another penny there.

Over the past 2 years, while trying to build my own small business, I have relied heavily on Kinkos/fedEx team to help me with business cards, stickers, paperwork, etc. Over the past 2 years, after visiting the Fort Union/Midvale, Utah location at least every other week, if not every week, I have honestly only left the store satisfied with the transactions a handful of times.

Every time I go in there there have always been at least 4 or 5 employees working. Of those, usually 2 or 3 of them are just standing around laughing and talking amongst themselves. Every time I walk into the store, the employees are always rude, and snippy with me, And act as if they don't want my business, or I'm a bother to them. I am always very nice in my requests, and typically very understanding and patient, my documents are easily accessible, and ready to go the moment I bring them into the store. My requests draw eye rolls from the employees, and their attitudes always stink. Yesterday was the last straw.

I brought in a file of 2 pages that I needed printed in color. After relaying this to the customer support representative, she took 10 minutes explaining to me why she could not print the item (2 PAGES), and that I would have to come back tomorrow to pick them up. I understand previous orders, and priorities, and task management. But in the time it took her to explain this, she could have printed the 2 pages, I could have paid, and she would be helping the next customer in line. Instead she told me to use the self service computers and print on my own. Reluctantly, I agreed to print them on my own.

After several failed attempts trying to print the 2 pages (because no one would come and help me) and a pile of wasted paper, time and money, the printer was out of magenta! I took the papers to her and told her that their magenta was out, and that in order for me to be able to print these in accurate colors, it would need to be switched. She looked at me with absolute disgust in her eyes, as if I had told her something absolutely insulting, and rolled her eyes at me, telling me that they were just too busy to do that right now, and if I wanted to come back tomorrow, it should be fixed.

I went back to the computer fuming, smoke coming out of my ears. I conceded to end the print session, and get out of the store before I lost my patience on her. Not only did I end up paying the fees associated with using the self print computer and printers, and paid of the papers that were printed out of wrong drawer feeds, on wrong paper, and discolored print jobs, I left with absolutely nothing to fill my order for my client who was patiently waiting. Spent unnecessarymoney at kinkos, and lost my sale.

100% unacceptable.

I have never EVER had customer support like this, at ANY establishment. I have felt a number of different emotions visiting this store over the years: Anger, embarrassment, sadness, disappointment, insulted, etc.

I WILL NOT take my business to this store, or any other Kinkos/FedEx brand for that matter. I cannot believe the level of customer support, friendliness, and helpfulness I have received doing business with this company. Not only have they lost my business, but I will explain to every person I come in contact with to take their business elsewhere. I also work for a National Online Advertising company for Dentists and Chiropractors. They also will not be taking their business to this company anymore. I will continue my fight to keep customers out of this store until things change. Consumers deserve respect, patience, and understanding, just as they request that from us. Its their job to make sure that we, as consumers, are happy with their services, and I have been everything but.

I have ordered a package from a company in Ireland, they sent it to me with Fedex two weeks ago,
Online I could see the package had gone from Ireland to France, GREAT! Tomorrow it will surely be in Belgium,
but to my surprise when I looked the next day on fedex track and trace I found the package was in Mumbai, INDIA!
It's now been there for 10 days, fedex tells me there is not much they can do because it needs to be re-cleared by customs.
Give me DHL any day, never experienced any problems with them and the trace option online is much more detailed.

Though I must say its not all bad, the people of customer service where very friendly and did there best to help.

A package was sent from Venezuela to Bolivia using FedEx, the package was opened by Venezuelan customs in front of a FEDEX representative however they stole what I had in the package. I tried to contact FEDEX Authorities to see if I can get someone to help me but there answer was that they can not do anything and the only thing they could do is return the value of the shipment. this is not the first time that something like that happened when I used fedex. The best advice I can give to those that use FEDEX... do not use fedex service, try to use other companies more responsible and serious. FEDEX customer service is BAD, they do not care about the customer they simple do not care, laugh in the face of the customer, they wash their hands, say they are working on the case but it is a lie. Supervisors and managers know they have thieves working in the deposits, warehouse where our package rest, it is useless to file complaints with supervisors or managers as they work together robbing their customers those who pay their wages. DO NOT USE FEDEX FOR YOUR SHIPPING, NEVER EVER USED FEDEX LOCATED IN VENEZUELA, FEDEX IN VENEZUELA ARE THE MOST THIEVES.
They stole an Ipod with a value of $ 400.00, also a wallet.

The delivery team in Edmonton is just useless and doesn't have patience at all to ring 3 times the buzzer and no respect for customer's urgency. Without even coming for delivery, they mention as customer unavailable. The fact is the whole day my wife stays at home as she is a housewife and just delivered a baby. Ultimately when I called the customer service (based out of Edmonton), they said they will definitely deliver the package the next day but somebody should be at home. After agreeing it, the very next day I received a call in the morning that I have to personally collect the same from their office otherwise they will send the package back to the sender.

What is the point of choosing Fedex rather than any other courier service or Canada Post. They are far far better than Fedex. I have no problem so far with Canada Post.
The higher management should look into the matter urgently.

Thanks

I have had a package pending clearance in Shanghai for 9 days and nobody does anything. FedEx has turned into an agency akin to the DMV. Three times they straight up lied to me telling me the consignee had been contacted and had provided necessary information for clearance when in fact nobody ever spoke to the consignee for 4 days. It is now 5 days later than that and we are still waiting. All I get is a song and dance from the U.S. customer service rep and they say they keep sending e-mails to their Chinese office. How about you send them a pink slip? They should have paid me considering the heartache they've created. Don't ever send anything to Shanghai by FedEx.