The complaint has been investigated and
resolved to the customer's satisfactionResolved Federal Express — undelivered package
resolved to the customer's satisfaction
Here are the facts.
At 12:15 pm, Thursday February 3rd, 2011 I took in a package to be delivered to Hammond, 30 miles away.
I paid almost $20 for it to be delivered Friday.
All day my recipient waited for the package.
Throughout the day, repeated references to the website said the package was "in transit" and "on schedule."
It was a ground delivery and the website said for FREIGHT deliveries there might be a delay, but ground delivery would not be delayed in Louisiana.
At 4:00 I called to find out what the delay was and was told the package was still in Baton Rouge.
Because of 'inclement weather' ELSEWHERE their freight trucks hadn't arrived so they didn't deliver my package.
The weather in Baton Rouge and Hammond was forecasted to be icy, but we only got rain in the morning. It wasn't even freezing rain.
So I paid to have a package delivered on Friday that I'm now being told won't go out till "Monday, Tuesday at the latest."
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