CB Shipping and Logistics FedEx Complaints #1302-1321

FedEx review: I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89.

hai2018 of US

Apr 09, 2019 9:36 pm UTC

Verified customer

On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(order# [protected] and tracking# [protected]) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019. I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# [protected]). Craig said that he do not know why was it opened when claim is already denied. See attachment. That person that received my package had to be wrong house because my place is not a business. It was trying to deliver to a business place and then on the following day the delivery man stated v. Vhong, who is not my member of residence received this package. No such last name as vhong.

FedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89. - Photo 1

FedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89. - Photo 2

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Additional information is attached.

FedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89. - Photo 1 - update #2028720

FedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89. - Photo 2 - update #2028720

FedEx - I am complaining about not refunding my money after claim was favored to me. one plus 5 android phone costs $428.89. - Photo 3 - update #2028720

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On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(tracking# [protected]) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019. I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# [protected]). Craig said that he do not know why was it opened when claim is already denied.

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