United States - 75240
We've had a regular scheduled pickup at Emory for years, at this address; 1784 North Decatur Rd. for the 5th floor, which was change to the 3rd floor a few months back and on the day I schedule a pickup that needs to be delivered the next day; thinking we had a regular driver to pickup, no one shows. When I call to complain, they tell me we don't have a regular scheduled pickup & want be able to pickup until late today and deliver tomorrow, which makes it even later. No concern or willingness to accommodate or rectify the mistake. How’s that for customer service….
Package was out for delivery and my wife and I spent the whole day at home waiting for the package to arrive so we could sign for it.
At 8 pm no driver ever showed but at 8:14 pm the tracking number showed delivery attempt / customer not available.
Lies! They never showed!
After several calls I ended up driving 1 hour to pick up the package myself. Absolutely ridiculous. Turns out the driver was going to be fired so he left with the truck that morning and didn't deliver a single package.
A separate situation but at the same time FedEx had a package out for delivery for me on the 12th of June. The package never arrived but the tracking indicated it was at the facility. I spoke with FedEx and they claimed that the package was damaged and in QA. I called back in a few days to check the status, tracking number never changed, and they stated that the package could not be found. No one had seen it, it was not on any of the trucks, and not in the facility.
I placed a claim with FedEx and awaited response.
Just this evening someone stops by my house that happened to be doing neighbourhood cleanup. He found a box under a tree, completely soaked and torn to pieces...yea, it was my package.
I called FedEx to check the status of my claim and inform them of the new insult to the already sore injury they've caused. To make the whole situation even worse I was informed that my claim had been denied due to a "waiver." I am waiting a call from the claims department and the customer associate (who has been extremely helpful, btw) to get more information.
This is absolutely ridiculous. I'm pissed!
I am a very angry customer. One year and a 1/2 ago, I had given my sister a laptop computers as a gift...
This is with reference to Auto Solutions invoice # 843 amounting Rs.27, 355/- (twenty seven thousand three hundred and fifty five only) issued date January 02 2008 against the repair of FedEx vehicle HYUNDAI SHEHZORE Registration No. KN-3530. I would like to bring into your kind notice that to recover this amount, Auto Solutions has many times requested FedEx staff through phone and personal visits but every time FedEx staff used the delaying tactics and wasted the precious time of our staff.
However, about a month Mr. Humayoun, Accounts person of FedEx explained that the invoice has misplaced by the office hence need a fresh copy. However, upon his request a duplicate copy of invoice was issued to FedEx on March 19 2008. This also showed the negligence and incompetence of your staff.
Despite of the continuous follow up by Auto Solutions and commitments from your end the issue is remained dishonored. On responding to our respected Associate Partner Mr. Humayoun misbehaved and threatened him to face the consequences of demanding due payment. I would like to bring into your notice that we strongly condemn this attitude of your staff and all the delaying tactics. It is further stated that no further telephonic conversation will be carried out with FedEx staff and only written explanation from your side will be honored. I hope that being a senior member of your team you will seriously look into this matter.
It is further stated that Auto Solutions reserves all the legal rights to recover its pending amount.
We are a retail store in Yakima, WA. I have used FedEx for over a years for shipping our merchandise from our...
Two fedex drivers comes to the store atleast once a week out of Dallas Tx and get a sub from our subway, two weeks ago they told my supervisior that I was rude to them and wouldn't fix them a wrap, I got wrote up and my job threaten. I do not work the subway section of the store, they got free subs but what they don't know is that we have camras up that found these drivers in a lie. Just here recently they have done it again to another girl to get a free sub, they told her that they new the division manager real well, she also got into trouble. The worst part is our division manager won't look at the video tape he just believes the drivers but three of our store manangers has seen the tape. It's bad when these two cheap ###s would do anything to get free food.
I received a door tag yesterday from FedEx. They have a package for me. I waited at home ALL DAY today. No package arrived, although the FEDEX driver said he tried to deliver it at 4:25pm today. I was here at that time, waiting for the package. It never arrived. The driver LIED to FedEx. He did not even try to contact me. He never came near my door. No door tag was left for me today. I doubt the driver even came near my home.
This is an exact repeat of my last experience with FedEx Ground, several months ago. They said I could pick it up at their office in San Jose. More than 20 miles from my home. They did the same thing then, claiming they tried to deliver it, when no one came to my home that day.
FEDEX ***. If you send it by FedEx to me, you will get it sent back to you, because I will not drive anywhere for a company that lies to me.
I needed to make DVD's out of some concert VCR tapes that I had. So a company out in California mailed me a box with FedEx labelling already on it. I dropped this off at my local FedEx Kinko's -- it's been 20 days now, and according to FedEx, the box was scanned, it made it onto the truck, but after that -- no one knows!
This is such a heartbreaking event for me. These VCR tapes are one-of-a-kind. They truly have no value to anyone but myself and several other people who were awaiting the final product. I have NEVER had a problem with FedEx and this is quite surprising.
I don't blame Fed Ex for this, but a condescending "investigative team member" was really so irritating, she didn't apologize, she just suggested that I submit my claim. Tomorrow I am going back to the FedEx Kinko's where I dropped off that box and see if I can solve this mystery.
By the way, the tracking number is [protected] -- if anyone at Fed Ex sees this and would help me resolve it...
Again, this has never happened to me before and I would like to believe that FedEx can help me find this package again. Thank you.
I will make sure I do not use them again. Trying to run a truck down when you are nearly 9 months pregnant with no resolution *** me off! I called customer service immediately having actually seen the truck and instead of them trying to successfully track down the truck they give me reasons that it may not be the guy - Please I was looking at the door tag and the time. Does FedEx think I'm stupid! I suggest they work on customer service. I work and sitting with the door opened to see FedEx (with no ETA of course) is not feasible! Don't their trifling azzes have cell phones? Don't they think it's a problem when a customer calls less than 10 minutes after the "supposed" delivery attempt!
FedEx is useless. I have freight arriving nearly daily and only FedEx causes problems. Their rag-tag ground...
Fed Ex delivered 1 skid/ 12 boxes. My receiver said he only saw 8 boxes. Fed Ex driver argued and said just...
I had one of the worst experiences of my life with Kinko's today and yesterday. I am
complaining and hopefully you will hear my complaints because you have just lost a
customer for good.
I was out of the country and returned on Monday evening. Early Tuesday morning, I called into the nearest Kinko's (600 W. 116th St., New York City) to try to get a poster printed for a very important Columbia University Medical Center poster presentation. I was told that you were able to print it for me by the next morning.
I went to the store to give my file on a flash drive to the store clerk, and then proceeded to wait about 45 minutes without being told what was happening. Over time, after asking many questions, I deduced that the poster was not being printed at 116th
St., but was instead being emailed to 72nd St. and then delivered back to 116th. Then I
was informed that my file was unable to be sent to the 72nd St. Kinko's because the two clerks working at 116th St. were "computer illiterate and unable to attach the file". I
was told to trust them and that someone who knew how to attach the file would arrive
later in the day to send the email. At this point, I have to admit my confidence in
Kinko's was waning. I asked for my flash drive back so I could go to 72nd St. myself to
handle the matter, but was told that they would handle this, and that I could leave and
come back to look at the sample after it was printed. However, the sample was being
delivered from 72nd St, which made no sense to me. I had to ask for my flash drive back multiple times, and then after wasting time begging for my things back, I was finally given my flash drive, and I took off for 72nd St.
I went to 72nd St. and was shown the file in the correct format for a 4' by 6' poster printed on bond paper, and I signed a form saying that the correct format and directions
were repeated to me by the clerk. Everything he said was correct, so I left the Kinko's
at 72nd St. feeling reassured. I returned as instructed at 4pm to proof my poster sample, and everything looked perfect. I left at 4.15pm, and was told that my poster
would not be ready until tomorrow morning at 8am. This was pushing it already since the presentation started at 9am, but I was told that it took 24hrs to print at least, and
they were already rushing the job for me.
So I returned at 7.30am to pick up my poster, and was greeted with the horrible sight of
just the bottom half of my poster and no top half. Apparently someone had taken it upon
themselves to print the poster on a 3' by 6' piece of paper, and completely cut off the top. As the sample the day before had been perfect, I have NO IDEA how someone could
print out something that looked so drastically different from the original.
Unfortunately, I was informed by the store clerks that the machine printing the poster
was not working anymore, and that they could print the poster again, but not before 9am.
Since my presentation was at 9am, this was completely useless to me. In addition, I
noticed that the poster had a time stamp of 21.45pm from the day before, indicating that
there was plenty of time to reprint the poster if only I been allowed to see it prior to
8am the day of (or if only one of the clerks noticed that just the bottom half of the
poster was printed -- but no one noticed).
This presentation was incredibly important, and I am aghast at the poor customer service, the shoddy quality, and the lack of internal checks at Kinko's. I am disgusted with myself for trusting Kinko's to be able to get the job done.
Another co-presenter also commiserated with me. He had his poster printed on Monday as well, and he unfortunately went to the 116th store. He was told that his sample would be ready at 4pm to be proofed, and when he arrived at 4pm, he was informed that the printer for the sample was broken. The next day, at 9am, he looked at the sample and gave the ok. That night, when he was supposed to pick up the poster, he was told that it was printed but "not ready yet". Then, he was asked for the specifications of the poster again (size, color or not? laminated?), despite the fact that he was told the poster
was already printed. He was told the poster would be delivered to him the next morning,
in time for the presentation at 9am.
Unfortunately, he was woken up at 1am with a phone call, with Kinko's employees asking for his address again. He had given it to them multiple times, but repeated it once more. The poster was delivered to him at 6am. Again, unfortunately, the poster was too small and not correctly formatted (again, the sample that he proofed looked nothing like the actual poster). He was lucky in the fact that he received a whole poster, albeit a small one, as opposed to me, who only had half a poster.
Thank you Kinko's for wasting my time, my tears, and my energy. I understand that this
email is slightly vitriolic, and for that I apologize. However, I also understand that
Kinko's is supposed to provide a service, and I was not given that service. I also had
to deal with rude and incompetent staff, and in the end, I wish I had never set foot in
any Kinko's in Manhattan.
When a service provider makes a customer feel like she would pay to NEVER encounter the service provided, there is a deep-seated problem within the system.
Thank you for your time...
So, Fedex is deliverying a Laptop to my house. I know I can't be there during
business hours. So, even before the 1st delivery attempt, I called Fedex to tell them that, save them a trip and go and pick up the package myself at their location. Well, the cost. service person on the phone tells me that I could not do that, and that I have to wait until the try to delivery it 3 times before they would take the package out of the truck! Ridiculous!! Called next day, the other stupid person, tells me the same thing again.
So, after waiting 5 days extras to get my computer, due to weekend and no Monday deliveries, when I finally went to get the package, the rep tells me that I should have called and have them hold the package for me!!! Man, I want to scream. Stupid company!! Wasting gas, time and money, when I could have picked up this package long ago!
Fedex sucks, given a choice, I will never use them again!
I thought FedEx is a reputed comp, no any more... I recently shipped a package with 2 delivery with signature requirement (as it was an imp. mail) but unfortunately there was nobody at the recipients address, so I call FedEx to make it without signature. The * tells me that she will do the needful and it’s all taken of. Well, next day to my surprise it shows that the package still needs the signature. So I called again and now she wants a fax letter to be sent. Now how the * do I send a fax, I don’t have one at home. Does not matter to them, they don’t care if u r not able the fax... that’s the reply that I got from the supervisor. It’s unbelievable, they don’t realize that I am paying so much so that it reaches on time, I should have just gone by the USPS, they r much more reliable
We snow plow for the fed ex office in Logan Utah. They owe us over $1000 and no one will pay me. No one will return my phone calls. They tell me the check has to come from Memphis but there is no way to call the Memphis office. That is bull. Tell me one company that doesn’t have a phone number!! My bills are being ignored and I am pissed. I will never do business with them again and I recommend to anyone not to do services for them like lawn care or snow removal because you won’t get paid and they don’t care.
I ordered an Item from Hong Kong through eBay and it was being tracked on the FedEx site. I was at work when the site informed me that the package was delivered and signed for by a person I never heard of.
I came home - no package - no note in my mailbox and no idea where my package is. I called them - they said they will TRY and get a hold of the courier. I am going to call them again - the package cost me $260 and they just gave it someone not at my address. I am pissed with FedEx!
So i ordered a product online that i needed delivered as soon as possible, the company only offered shipping through fedex. I have had problems with fedex in the past, mainly due to them chucking my packages from the street at my front door. This was the only company that had the product that i needed so i went with them even though i didnt care for their shipping arrangements. I went with the 2 day express delivery, paying an extra 22$ for this service on the 1st of april. My package was shipped all around the united states from arizona, new mexico, texas, tennesse and then finnaly to spokane washington. The delivery date ended up being the 4th of april, doesnt exactly sound like 2day service to me but that i didnt have as much of a problem with as what followed. The fedex guy never delivered it to me! I honestly have no idea where it went, but i belive either the fedex guy took my package or delivered it to someone else who kept it! I was here at my house waiting for it the entire day since the tracking site said it was 'on the truck for delivery'. 4pm came around and i checked the tracking site again to see "delivered: left at front door". I called the local fedex place here in spokane and they wouldnt help me with anything, i had to call the main 1800 gofedex number. After going through their horrible computerized menu i finnaly got a hold of a real person, who did nothing but write a memo for the local place that i just called to ask the driver about it!!! Of course when the asked him he said he is 100% positive that he delivered my package, even added that he put it in between my door and screen door, which by the way was impossible since my screen door is locked from the inside! So here i am out about 150$ plus alot of wasted time because fedex is a horrible corporation that doesnt care about their customers.
My fedex package was sent on feb 8 from the sender. The package arrived, according to the tracking...
I live in Perm city (Russia). On November 16, 2007 I was sent a laptop via Fedex from my relative in USA to get it close to New Year as a gift. For that reason he chose International economy service of Fedex (though it costed him nearly 300 USD) with estimated delivery for 3 weeks. Later on, it became clear that delivery to Perm is impossible (though he was assured that I'll get it delivered to door) and I'd to come to customs dep. of Domodedovo airport in Moscow (it's 1.5 hour's flight from Perm) 'cause there is extra customs due to be paid due to exceeding of declared laptop price 600 USD allowed free import limit into Russia (but again missed to mention by Fedex staff at legalization of cargo). I contacted all available officials of Fedex, whose contact addresses I found in the internet: head office in Moscow, Fedex dep. in Domodedovo airport etc. The answer was to wait until they call me back since the cargo documents aren't released from customs yet. My relative, sender of the laptop, got nearly the same answer at Fedex office in USA with minor difference that they missed to mention some facts when legalizing the cargo and the only thing they can do for him is to return it back without compensation of expenses made for delivery. However, I'm afraid that it'll be completely lost somewhere on the way if he demands it back so it's better to wait till final victory. What about time limits!? Forget about it. They'll keep it as long as they wish and thank the God if you get it at all. My conclusion is if you want to test your patience use Fedex service and imagine that you've donated your own money for prosperity and development of Fedex!!!
I have several issues with FedEx. I requested that a shipment not be delivered on the weekend because I would...