United States - 75240
FedEx is useless. I have freight arriving nearly daily and only FedEx causes problems. Their rag-tag ground...
Fed Ex delivered 1 skid/ 12 boxes. My receiver said he only saw 8 boxes. Fed Ex driver argued and said just...
I had one of the worst experiences of my life with Kinko's today and yesterday. I am
complaining and hopefully you will hear my complaints because you have just lost a
customer for good.
I was out of the country and returned on Monday evening. Early Tuesday morning, I called into the nearest Kinko's (600 W. 116th St., New York City) to try to get a poster printed for a very important Columbia University Medical Center poster presentation. I was told that you were able to print it for me by the next morning.
I went to the store to give my file on a flash drive to the store clerk, and then proceeded to wait about 45 minutes without being told what was happening. Over time, after asking many questions, I deduced that the poster was not being printed at 116th
St., but was instead being emailed to 72nd St. and then delivered back to 116th. Then I
was informed that my file was unable to be sent to the 72nd St. Kinko's because the two clerks working at 116th St. were "computer illiterate and unable to attach the file". I
was told to trust them and that someone who knew how to attach the file would arrive
later in the day to send the email. At this point, I have to admit my confidence in
Kinko's was waning. I asked for my flash drive back so I could go to 72nd St. myself to
handle the matter, but was told that they would handle this, and that I could leave and
come back to look at the sample after it was printed. However, the sample was being
delivered from 72nd St, which made no sense to me. I had to ask for my flash drive back multiple times, and then after wasting time begging for my things back, I was finally given my flash drive, and I took off for 72nd St.
I went to 72nd St. and was shown the file in the correct format for a 4' by 6' poster printed on bond paper, and I signed a form saying that the correct format and directions
were repeated to me by the clerk. Everything he said was correct, so I left the Kinko's
at 72nd St. feeling reassured. I returned as instructed at 4pm to proof my poster sample, and everything looked perfect. I left at 4.15pm, and was told that my poster
would not be ready until tomorrow morning at 8am. This was pushing it already since the presentation started at 9am, but I was told that it took 24hrs to print at least, and
they were already rushing the job for me.
So I returned at 7.30am to pick up my poster, and was greeted with the horrible sight of
just the bottom half of my poster and no top half. Apparently someone had taken it upon
themselves to print the poster on a 3' by 6' piece of paper, and completely cut off the top. As the sample the day before had been perfect, I have NO IDEA how someone could
print out something that looked so drastically different from the original.
Unfortunately, I was informed by the store clerks that the machine printing the poster
was not working anymore, and that they could print the poster again, but not before 9am.
Since my presentation was at 9am, this was completely useless to me. In addition, I
noticed that the poster had a time stamp of 21.45pm from the day before, indicating that
there was plenty of time to reprint the poster if only I been allowed to see it prior to
8am the day of (or if only one of the clerks noticed that just the bottom half of the
poster was printed -- but no one noticed).
This presentation was incredibly important, and I am aghast at the poor customer service, the shoddy quality, and the lack of internal checks at Kinko's. I am disgusted with myself for trusting Kinko's to be able to get the job done.
Another co-presenter also commiserated with me. He had his poster printed on Monday as well, and he unfortunately went to the 116th store. He was told that his sample would be ready at 4pm to be proofed, and when he arrived at 4pm, he was informed that the printer for the sample was broken. The next day, at 9am, he looked at the sample and gave the ok. That night, when he was supposed to pick up the poster, he was told that it was printed but "not ready yet". Then, he was asked for the specifications of the poster again (size, color or not? laminated?), despite the fact that he was told the poster
was already printed. He was told the poster would be delivered to him the next morning,
in time for the presentation at 9am.
Unfortunately, he was woken up at 1am with a phone call, with Kinko's employees asking for his address again. He had given it to them multiple times, but repeated it once more. The poster was delivered to him at 6am. Again, unfortunately, the poster was too small and not correctly formatted (again, the sample that he proofed looked nothing like the actual poster). He was lucky in the fact that he received a whole poster, albeit a small one, as opposed to me, who only had half a poster.
Thank you Kinko's for wasting my time, my tears, and my energy. I understand that this
email is slightly vitriolic, and for that I apologize. However, I also understand that
Kinko's is supposed to provide a service, and I was not given that service. I also had
to deal with rude and incompetent staff, and in the end, I wish I had never set foot in
any Kinko's in Manhattan.
When a service provider makes a customer feel like she would pay to NEVER encounter the service provided, there is a deep-seated problem within the system.
Thank you for your time...
So, Fedex is deliverying a Laptop to my house. I know I can't be there during
business hours. So, even before the 1st delivery attempt, I called Fedex to tell them that, save them a trip and go and pick up the package myself at their location. Well, the cost. service person on the phone tells me that I could not do that, and that I have to wait until the try to delivery it 3 times before they would take the package out of the truck! Ridiculous!! Called next day, the other stupid person, tells me the same thing again.
So, after waiting 5 days extras to get my computer, due to weekend and no Monday deliveries, when I finally went to get the package, the rep tells me that I should have called and have them hold the package for me!!! Man, I want to scream. Stupid company!! Wasting gas, time and money, when I could have picked up this package long ago!
Fedex sucks, given a choice, I will never use them again!
I thought FedEx is a reputed comp, no any more... I recently shipped a package with 2 delivery with signature requirement (as it was an imp. mail) but unfortunately there was nobody at the recipients address, so I call FedEx to make it without signature. The * tells me that she will do the needful and it’s all taken of. Well, next day to my surprise it shows that the package still needs the signature. So I called again and now she wants a fax letter to be sent. Now how the * do I send a fax, I don’t have one at home. Does not matter to them, they don’t care if u r not able the fax... that’s the reply that I got from the supervisor. It’s unbelievable, they don’t realize that I am paying so much so that it reaches on time, I should have just gone by the USPS, they r much more reliable
We snow plow for the fed ex office in Logan Utah. They owe us over $1000 and no one will pay me. No one will return my phone calls. They tell me the check has to come from Memphis but there is no way to call the Memphis office. That is bull. Tell me one company that doesn’t have a phone number!! My bills are being ignored and I am pissed. I will never do business with them again and I recommend to anyone not to do services for them like lawn care or snow removal because you won’t get paid and they don’t care.
I ordered an Item from Hong Kong through eBay and it was being tracked on the FedEx site. I was at work when the site informed me that the package was delivered and signed for by a person I never heard of.
I came home - no package - no note in my mailbox and no idea where my package is. I called them - they said they will TRY and get a hold of the courier. I am going to call them again - the package cost me $260 and they just gave it someone not at my address. I am pissed with FedEx!
So i ordered a product online that i needed delivered as soon as possible, the company only offered shipping through fedex. I have had problems with fedex in the past, mainly due to them chucking my packages from the street at my front door. This was the only company that had the product that i needed so i went with them even though i didnt care for their shipping arrangements. I went with the 2 day express delivery, paying an extra 22$ for this service on the 1st of april. My package was shipped all around the united states from arizona, new mexico, texas, tennesse and then finnaly to spokane washington. The delivery date ended up being the 4th of april, doesnt exactly sound like 2day service to me but that i didnt have as much of a problem with as what followed. The fedex guy never delivered it to me! I honestly have no idea where it went, but i belive either the fedex guy took my package or delivered it to someone else who kept it! I was here at my house waiting for it the entire day since the tracking site said it was 'on the truck for delivery'. 4pm came around and i checked the tracking site again to see "delivered: left at front door". I called the local fedex place here in spokane and they wouldnt help me with anything, i had to call the main 1800 gofedex number. After going through their horrible computerized menu i finnaly got a hold of a real person, who did nothing but write a memo for the local place that i just called to ask the driver about it!!! Of course when the asked him he said he is 100% positive that he delivered my package, even added that he put it in between my door and screen door, which by the way was impossible since my screen door is locked from the inside! So here i am out about 150$ plus alot of wasted time because fedex is a horrible corporation that doesnt care about their customers.
My fedex package was sent on feb 8 from the sender. The package arrived, according to the tracking...
I live in Perm city (Russia). On November 16, 2007 I was sent a laptop via Fedex from my relative in USA to get it close to New Year as a gift. For that reason he chose International economy service of Fedex (though it costed him nearly 300 USD) with estimated delivery for 3 weeks. Later on, it became clear that delivery to Perm is impossible (though he was assured that I'll get it delivered to door) and I'd to come to customs dep. of Domodedovo airport in Moscow (it's 1.5 hour's flight from Perm) 'cause there is extra customs due to be paid due to exceeding of declared laptop price 600 USD allowed free import limit into Russia (but again missed to mention by Fedex staff at legalization of cargo). I contacted all available officials of Fedex, whose contact addresses I found in the internet: head office in Moscow, Fedex dep. in Domodedovo airport etc. The answer was to wait until they call me back since the cargo documents aren't released from customs yet. My relative, sender of the laptop, got nearly the same answer at Fedex office in USA with minor difference that they missed to mention some facts when legalizing the cargo and the only thing they can do for him is to return it back without compensation of expenses made for delivery. However, I'm afraid that it'll be completely lost somewhere on the way if he demands it back so it's better to wait till final victory. What about time limits!? Forget about it. They'll keep it as long as they wish and thank the God if you get it at all. My conclusion is if you want to test your patience use Fedex service and imagine that you've donated your own money for prosperity and development of Fedex!!!
I have several issues with FedEx. I requested that a shipment not be delivered on the weekend because I would...
I have recently ordered few compasses from USA to be shipped to Pakistan and in my ignorance believing that Fedex is the best courier I shipped them through Fedex. A note arrived from Fedex Pakistan (Peshawar) office in three days time that my items have arrived and that I have to file paper work for custom etc. I did all that, and then Fedex vanished for almost three weeks. After my consistent poking they told me that my item will be released today (after three weeks) and shipped out of Lahore (Pakistan) office the same day. The items arrived, the box was open, even the plastic container of the items itself was open and two compasses were missing. After a week long battle with local and international Fedex I was told that these items were short in quantity at the origin. I contacted the vendor and they told me that they had shipped the exact quantity. I filed an online complaint to FedEx but then they said that since it more than three weeks now so claims cannot be entertained. Here I am still waiting for any response or solution. I strongly believe that the FedEx Lahore (Pakistan) office has big thieves sitting in there as they were ones who consistently gave me contradicting information. I have given up on the fight but trying your channel to warn people to be extra careful when you consider Fedex as your courier.
I used Fedex to ship a $700 Bathroom Sink to a buyer in which I purchased the insurance. The item was well packaged and had ample packing material. The sink although considered fragile was very thick and would have had to sustained a substantial drop to break. Anyway I filed a claim and within a couple of days it was closed. I contacted Fedex and they stated that they were unable to pick the item up. This went on for over a month in which I was contacting the buyer and Fedex and every step of the way Fedex was all but eager to close the claim each time. Well finally after the claim was re-opened for the 6th time they finally picked the item up but then it sat at some terminal for another month. After re-opening the claim numerous other times they finally did an inspection and said that they denied the claim and closed the case. The reason according to the claims agent was that the item had insufficient packaging. I asked to have the item returned to me so that I could inspect the packaging myself since I knew it was well packaged when it left here. The claims manager then went on to say that they disposed of the item because they deemed it as being hazardous material by OSHA regulations (due to broken porcelain). The manager then went on to quote the Fedex agreement in which I acknowledged that they have the right to dispose of materials considered hazardous (i.e. chemicals). I have extensive knowledge of OSHA regulations and I told the manager that there is no OSHA regulation listing porcelain as a hazardous material and requested that she referenced the OSHA regulation to which she was referring. She was unable to do this but still insists that it is hazardous materials. At this point the manager stands on her judgment and there is no recourse for myself other than looking into legal action against Fedex. Long story short Fedex was all to eager to close the claim every step of the way which tells me that they are hoping a shipper will eventually drop the claim and then upon further escalation they use every and all means to deny the claim. While I was researching this whole ordeal I did find some more shocking info on there insurance agreement. Even though they collect the insurance they will not pay more than $100 for several items including antiques, glassware, art, film, photography, jewelry, etc., etc. It seems that it would be a scam of sorts that they will collect insurance for amounts well over $100 but limits there liability to a max of $100. Well from now on I will take my business else were (not that it will mater to them) but I hope to have informed others on there business ethics and help avoid similar situations.
I recently purchased a Genie garage door opener from Lowes, upon installing it I realized a malfunction...
I purchased a computer from HP supposed to be delivery o Nov-25, 2006 by Fedex Home Delivery. I called around...
I would like to share the harrowing experience I have just had with Fedex Ground. I live in Dallas, TX, and...