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FedExanother delivery failure

This is the 3rd or 4th time I have complained about FedEx. I have filed a complaint with the Better Business Bureau, of which FedEx is a member (how discriminating is BBB???). The claim is that my package was delivered on Oct 6 to my front door. I live in a complex, and you know that package was nowhere to be found. There was no attempt to contact me to let me know the package had arrived, they did not leave it at the manager's office, and it has simply vanished. The claims process is completely useless. Now HP has my money (they were of no help, either), FedEx has -or has lost- my package, and I have no working printer. I cannot drive or get out of the house, so what am I supposed to do?

Responses

  • Ta
    tashtash Mar 03, 2010

    FEDEX EXPRESS SERVICE
    Customer/Delivery Services Department
    ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
    3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
    Client Service Manager FEDEX,


    Dear Natasha A,


    Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

    Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.

    Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.


    Contact Name:
    Residential Address:
    Sex:
    Age:
    Occupation:
    City:
    State:

    Postal Code:

    Country:

    Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
    Delivery time :...( time of recipient's availability)
    Service Options: You are required to select a service option below.

    The options, together with their associated conditions
    are presented below:

    Option:1
    FEDEX EXPRESS DELIVERY (Same day parcel delivery )
    Mailing...£105.00
    Insurance...£430.00
    Vat (5%)... ...£034.00
    TOTAL...£569.00========$1, 074 USD

    Option:2
    FEDEX PREMIUM SERVICE (Next day parcel delivery )
    Mailing &n bsp;...£75.00
    Insurance...£350.00
    Vat (5%)...£038.00
    TOTAL...£463.00========$875 USD

    Option:3
    FEDEX REGULAR SERVICE(3working days)
    Mailing ;...£60.00
    Insurance...£300.00
    Vat (5%)...£019.00
    TOTAL...£379.00========$ 715 USD

    The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.


    This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

    This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

    Please respond to this email by making a selection from the three options above.

    Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

    Best Regards,
    MR. Ryan Gibson,
    Client Service Manager
    FEDEX COURIER SERVICE.
    Open 7days-24hrs-365days.
    TELE : (+[protected]


    WHAT DO I DO???
    Is this true? or a Fake?
    if they steal my money i will sue fedex...

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