The complaint has been investigated and
resolved to the customer's satisfactionResolved FashionNova — Have not gotten any responses to my order
resolved to the customer's satisfaction
I had made an order form March 31, 2017. I received an email asking for some information being that it was suspected for Fraud. I am an international buyer and I have ordered from your website before . Today is April 6, 2017, I have sent out numerous emails asking for an update, numerous phone calls but no answer. I am annoyed because I paid for a one day shipping to Houston in which my dad was going to bring it to Belize. I want to change my shipping to an Ezone address but it has to be done by today in order for me to get my order by next week Wednesday. I have yet to get any response on anything. Mind you, my credit card has been charged but no product has even been sent out and if I should cancel my order then the only option I have is a store credit. I live in Belize..I don't know when I'll be able to go and shop at your actual store at whichever locations your store are situated in. I really liked your website, and i had no trouble the first time around but I really don't know what happened. It is a business transaction, I got charged for a product but in return have not gotten any product or any explanation or feedback. This is not good service.
A very peeved customer.
The complaint has been investigated and resolved to the customer's satisfaction.