Family Dollar
Reviews and Complaints

I went to family dollar at 1201 w. Historic Mitchell St. Store number 11816 12/11/17 at 8: 40 am. I had a few items to return. They were purchased at a few other stores. If I am returning something I always put a dit next to the item. First the manager said I couldnt return anything because I exchanged them already. I only exchanged 2 things one time. Had all receipts. Then she said I had to go back to where I bought them. So I said no u can return them at any store. She got loud and said I know the policy. so I said ill call corporate. She said I dont care call them. So I googled store policy. Said it can be returned anywhere. So I went back in the store. There were 2 customers at the counter she was very loud telling the other employee about me and what had just transpired. I said yes shes talking about me. She said your right I am. So the guy asked me to show my items. He returned the 2 prs of pants that I had exchanged once.in between I called your store # 10580. Asked manager there about return policy. I told her what he said but she still argued with me. So the guy that returned the pants for me said he could not return the toys because they were buy one get one half off. And it was showing full price when he scanned it. So again then I had to go to another store. # 06293. They returned all the rest of the items. Now, something needs to be done with this snotty manager at store # 11816. I am elderly and disabled. Tjis was very hard for me as I do not get around very easily. I am contacting the news media also. This is not the first time she has been rude to a customer. Another time she was rude to myself and another customer. I spend alot of money in the Family dollar stores. Just in 2 days alone 11/29 and 11/30 I spent 74.00. Not to mention all the other trips I make there and the money spent there. My name is Ruth Boncher 1512 west mitchell st. Milwaukee, wisconsin 53204. Phone number is [protected]. Thank you. your prompt attention is greatly appreciated.

Today I visited a store to buy dog food. When I arrived in the pet aisle I observed a bag of pedigree dog food on sale for 6.95, when I asked the manager was this the price he said no it's 11$ (eleven dollars) and pointed to a price tag atleast 5 inches away that read 11$ however the price tag was under a different brand of dog food, so I told him that it was an honest mistake of one of his employees and I asked was he going to honor the 6.95 since the price tag read 6.95 that was directly under the pedigree small breed dog food. He proceeded to get loud and belligerent with me an told me I was "one of them cheap [censor] customers always looking for a discount". Then proceeded to tell me how he "wasn't honoring [censor]". This happened at 1231 w. Pratt street baltimore, md 21223 the managers name was devin.

December 9th Manager Regina Robinson caught a young lady shoplifting. Rather than call the law she called the girls mother. This lady was old enuff to be arrested for shoplifting sweat pants. Her name is Amber her mother is Tracing Wyer a good friend of Regina

Shortly after Regina becoming manager. She came to me and said cameras didn't work. Wednedsay truck came to come in. She told me to come in and shoplift whatever I like as long Asia carried out what her and Amber Cosco had put back for theirselves. This went on for quite sometime until one day the city police were waiting on me. I had my 4year old daughter with me. She wanted her juice out of car I asked Regina to go and get that for at that time she put marijuana in my daughters jacket in the car.so I received shoplifting got the ticket. Cop followed me to the car and asked for ky daughters coat. At that time I got a possession ticket. I have lost custody of my daughter due to this. Amber has posted on Facebook bragging about it. Needless to saysl she was involved with my husband and still is. They totally set me up. So my question is what is Protocol for catching shoplifting l feel I got rolled and have lost my daughter. Which is exactly what my soon to be x husband wanted was my daughter. Whilethis went on I witnessed Regina selling prescription drugs several times. Is this how the Family Dollar wants a manager representing their store in a small town...

I arrived at the family dollar located on Germantown Avenue at 8:54 there was someone at the door stating they were close, Im upset because if I knew they locked the doors early I would have stayed home! Is this acceptable? i asked the guy who was at the door is this something you guys are allowed to do he told me yes! If family dollars are allowed to close the door before the actual time it say on the website and on the door then this is something customers need to be warned about!

I went today to the family dollar to buy some Christmas items and on my way to the checkout an female worker working there was telling a fellow male worker to cancel a man's purchase. Which would've been fine except that she went on to bad talk the costumer and make assumptions based on how he was dressed. She said and I quote, "He has a hole in his pocket so he could've lost it. He didn't even check to see who was behind him." She even yelled at the man when he returned from his house which was next door saying, "If you walk out that door I will not save anything!" When the man in front of us has also walked out the door without a word and she still had us wait until he returned. The man she yelled at told her why he was leaving and politely asked her if she could hold his items. Please check your workers at the store location #6732. This isn't my first time seeing that employee do this. She wasn't even paying attention to us while we were being checked out because she was too busy badmouthing the man. This happened at 5:30 pm 12/09/17.

Hi I was shopping inside family dollar on hwy 82 in Greenville Mississippi 38701 idk the store number but i was in line and the cashier a light skin girl with purple reddish looking hair got into a verbal argument with a customer and started to throw items from behind the counter at her as she was waiting the store and one of the items hit me in my arm but i left I dint make a deal of it until I get home and so happen to see this same female that works at family dollar making long status on Facebook about what she would do to the customer i know being on a phone is against policy maybe that's why i have to wait so long to get ringed up at this location ill just shop with dollar General if employees who throws items at a customer and hit a bystander dont care for my safety i don't have to shop their it might be a shooting next time the time I was in the store was around December 8th 630pm

I have been a customer of this store for 15 + years I shopped in this store 2 to 4 days weekly
Recently I went to the store to purchase a few things as I was going through the checkout line putting my items on counter and cashier was checking me out getting ready to pay a woman who was behind me in line bends down as if picking something up stands back up hands a bag of chips to me and the cashier and says this fell out of your purse when you took it off your shoulder I told it had not I didn't even have any of those and gave them to cashier I paid for the items I was buying and left nothing else said by cashier
Three days later I go back to the store and another cashier that I know said to me I need to talk to you I said fine we went outside we talked she said the manager whom I also know said that she had to ask me about what had happened I told her she said OK and everything was fine I went in and shopped
A week later I go back to store and I see the assistant manager I also know run to office to get manager then the manager comes out to me and tells me that I am no longer allowed in store because there were two customer witnesses who saw a bag of candy fall out of my purse
This is so very unprofessional of the staff of this store I am appalled I do not steal and being falsely accused with no proof

On Dec.7, 2010 I went to store#11811 at 6222Winchester Rd I bought two net 10 phone cards a $50.00 and a $25.00. The air time pin# worked on the $50.00, but the $25.00 said the pin# is invalid. I keyed it in several times and it said the same thing. I went back to the store and the manager said there is nothing she can do. I went back to the store the same day at 8:40pm. I spent my LAST MONEY so my children can have phone service while I'm at work. All I want is another card.It's not my fault the card is no good. I don't want a refund just another card. That really hurt because that was my last money and I'm a single parent. I just hate when you spend your hard earned money on crap.I need that phone on to communicate with my children. They had the nerve to tell me they sorry. SORRY DON'T GET MY PHONE ON. Memphis have some really horrible stores they are always nasty, and the employees attitudes are nasty as well. Hire some people that value customers and their job!######&&&&

Checked out with3 items that came up to $4.25, I gave the cashier $20.00 he gave me .75 change and no receipt, I asked him where's my other change and my receipt, he stated I only gave him $5.00, I called the other cashier to come help me she was checking in the chip truck, I told her what the problem was she had him to recount the drawer, the first time he messed up the count so she had him to count it again she stated that the head Manager would be in at 4:00 PM and would check the camera. It was the Family Dollar store in Ferriday La. The store # is 00664.I will return to the store at 4:00pm when Manager comes in. Thank you Johnny Jordan phone # [protected]

There's a worker names Lisa out in uvalde tx family doller store she is very rud to the customers and always looks hung over and try asking for help and she just screams to us were the products are at and could not find it so we left this been happening alot every time she working we don't go to that store I got other family members same thing been happening

I went to Family Dollar on Thanksgiving Day.
A woman named Mary waited on me. She was rude and obnoxious! I go in this store a lot, and have never been treated so badly. I asked very nicely to get lease out my items in a bag, she snickered. So I placed them myself. Then my card for some reason didn't work, so she snickered again! I told her how sorry I was, that I had washed the card, but would go to my car and return with another.
When I ran back in the store, there were a few people behind me. I apologized to them and then I turned the use my card. The woman looked at me and then reached over my head and started waiting on the people behind me!
She did that to be hateful! She started talking out loud and saying, there ain't gonna be none of dat today. I was appalled! I asked her why she didn't either let me run my card, or check them out while waiting the 15 seconds it took me to go to my car? She laughed and snickered again. And said, you didn't expect me to let those people wait. I said, no, but you waited until I got back and went to use my card before you said or did anything.
Mind you, she is arguing with me! So I moved my stuff to the next counter, she followed me!😳 She kept on harassing me.
She kept talking loud, sipping on her Sonic drink, and she wasn't well kept. I found her very unprofessional and irate! I answered her back saying, you just need to leave me alone, but she chose to keep on talking. Rude, loud and obnoxious! When I got to the other register the you lady, Kimberly was very nice.
And I usually go to Kimberly, but her line was full she I went to the other line, boy do I regret that! I'm not sure how you handle your people, but she needs to be reprimanded.
This location is in Church Point, La. 70525
I have quit going to Family Dollar before, because of the rudeness of the workers, but this is beyond rude, this was harassment.
In my opinion this was the rudest and Family Dollar employee has ever been. Let me say that At the same Location, Kimberly is a Joy!
I'll never go back until you all address this issue. I have a lot of family that feel bad he same. You may contact me if you wish.
[protected] There is no use in contacting the store manager, they don't deal with these issues. That's why I'm writing you!

I go to Family Dollar very often. I love the great deal especially the cards. But the outside is filthy. The glass is so gross and dirty. Cobwebs everywhere. Garbage, cigarette butts etc. I want to say something but know the employees living in a small community. But someone has to clean up the front. Bad first impressions. Thank you.i worked at Kinney Drugs for years. There was a company that came and clean the windows. Plus we had to sweep the front entry area. Anyway. I hope they clean it up soon.

Store on Mohican and Plank Road in Baton Rouge. My husband needed to cancel some items. Cashier needed the manager a man name Lindsey to do it. Mr. Lindsey took a long time to come and do it. When he came up front, he started laughing in the mexican cashiers face like it was a joke. We were ready to go and he too busy laughing and being rude to the cashier. I thought that mexican was gonna cry! Everytime I come in this store Lindsey flirt with me and other chicks. He stares at our buts and breasts and asks for cell numbers! He did the same thing when he worked at the Family Dollar in Delmont village! He always outside the store with different women hugged up. He got a wife and little girl that come up there and stay all day just hanging around in the store to see if he cheatin on her. She be mugging chicks in the store cause she think somebody want lindsey! He gone get reported for sexual harassment!

I was in store #11395 (Albany, GA).. the line was backed up and the 2nd register was finally opened. Myself and another gentleman stood in line for about 15min while the cashier (which I found out once it was my turn 15min later was the assistant manager) carried on a conversation and took his sweet time ringing the customer up while there were at least 8 to 10 people in line. I understand connecting with the customer but not at the cost of other paying customers. He didn't apologize for the wait nor did he say thank you after the sale. I've gone to this store since moving back to Albany but after this experience, I'll travel a little further for what I need.

I went in family dollar and started to ask random customers if they were a
Driver of a car who left their lights on. No one claimed they did. I approached the cashier who was training the young lady .I asked the employees, and the trainer if they drove the car. The trainer looked at me and said why kinda rude like I was interrupting her. She didnt even say thanks for asking or something of that nature. Not friendly at all. I know their probably tired
Or could have problems at home or anything to that effect. I don't want to be a trouble maker. But Mrs.Jessica(lightskin, 40 to 50 yrs. old ) was very short with me. Hope the trainee doesn't pick on being that way. I NEVER COMPLAIN over petty stuff but this one I couldnt ignore.THANK YOU! HAPPY HOLIDAYS!

To whom it my concern, I Betty Dixon went into the Family Dollar at the plaza in Belle Glade Florida. I saw that the cheetos jumbo puffs had a sticker on them 2 for 5 dollars. I grabbed2 bags went to the chech out and the cashier charged me. 3.25 cent. I told her they were on sale 2 for 5. The cashier rang the bell but know one came. I walked to the back and called Milency Francois for assistance.I showed him the t ticket on the cheetos he looked at me and said oh the sale is over and you can't get it for that price. I asked him why you didn't take down the tag. Francois frown and said well you can't get it.I asked for the manager, he said he's not here. I said who's in charge Francois said the assistant manager in front. I walked up to ask the assistant manager Francois yelled out in front of a crowed store don't give it to her she can't get. I'm trying to talk to the manager but he's yelling she not getting it and walked away. Lovely Chalestin called Francois over and said that lady asking for costumer service to complain.he looked at Lovely and said I don't care who she called and he walked out the store down to the restaurant and got food on the clock. He was been very rude and disrespectful to me in front of lovely for her to be a manager.I did not raise my voice or disrespectful to him. Lovely should have put that young man in his place.

The family dollar on ehrinhaugh st in elizabeth city nc is the worst store I have ever been to! Your employees are rude and the return policy is screwed up! My sister was a manager for one of your stores so I know what your policies are! The manager is very rude and I have stopped shopping there because of it! I go to dollar general now!. Also I bought a pair of slippers there and they fell apart in a week! But because of tour manager I can't return them!?

Store on Mohican and Plank Road in Baton Rouge. My husband needed to cancel some items. Cashier needed the manager a man name Lindsey to do it. Mr. Lindsey took a long time to come and do it. When he came up front, he started laughing in the mexican cashiers face like it was a joke. We were ready to go and he too busy laughing and being rude to the cashier. I thought that mexican was gonna cry! Everytime I come in this store Lindsey flirt with me and other chicks. He stares at our buts and breasts and asks for cell numbers! He did the same thing when he worked at the Family Dollar in Delmont village! He always outside the store with different women hugged up. He got a wife and little girl that come up there and stay all day just hanging around in the store to see if he cheatin on her. She be mugging chicks in the store cause she think somebody want lindsey! He gone get reported for sexual harassment!