Family Dollar review: return problems

Your store policy on the internet clearly states that if you lose your receipt you can exchange it for a item of same or lesser value before I wasted my time I looked up the customer rights for returns with lost receipts it said I could return it for same or lesser value with a lost receipt I showed the rules for lost receipt items to the cashier and she still refused to let me return my item u will never shop at family dollar again and neither will any member of my large family thank you mark parker