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return problems
Your store policy on the internet clearly states that if you lose your receipt you can exchange it for a item of same or lesser value before I wasted my time I looked up the customer rights for returns with lost receipts it said I could return it for same or lesser value with a lost receipt I showed the rules for lost receipt items to the cashier and she...
Read full review of Family Dollaremployees behavior
While shopping on 9/24, three employees around 6:30 PM, one female employee with earpiece in ear on the phone was in a highly heated conversation about a fight, using very explicit language, which could be heard throughout the store. There was another female employee and male employee that were playing throughout the store like little children. As a manager, it was appalling and unprofessional. I hope that neither were management.
i'm an employee
I have worked for this company for 3 years and I have had a problem with 2 managers and two district managers regarding race and being transferred because of it. Now I have went on a paid vacation and the one manager who is discrimination against my race never put in for it I'm missing my pay check it's been about a week and still nothing. I need to have my complaint looked at cause this is not okay
Read full review of Family Dollarcashier
Was in there this morning as we are several times a month and there are no shopping carts because they are filled with merchandise that has to be put on the shelves. And the cashier was rude because I remarked that there was another employee seemingly doing not much of anything when she could have been emptying the carts for customers to use. Then I had to tell the cashier to bag my purchase. She says we are always hiring but my husband has applied at least 4 times and to be perfectly honest the manager never hires white people. I told the cashier that and she called ME a racist! Sorry, if you must know I have a half black child! I saw one white employee in there once and in a week she was gone. There are always boxes on the floor and you can't get to items you want. My husband said they could hire him (this was last week) and he would stock the shelves and they blew him off, that was the manager and an employee that spoke NO English. I have complained before but nothing has come of them! Please do something this time!
niesha m. brown
Niesha Brown is a store manager at one your locations in Jefferson parish, Louisiana. Niesha is very rude and she has sexually harassed me online multiple times. Niesha plays around while at work I am in the process of filing sexual Harassment through my district police to have Niesha face criminal charges she has threatened me and I do not feel safe while she is out in public.
management
I contacted Human Resources in the past about a sexual Harrasment issue but it never was investigated. It was with my Fiance (Jamie Rachelle Brown) Mobile # [protected] and a male Assistant Manager at the Store (Charles Dylon Love). He always makes comments about her butt and sexual comments and innuendos I even have a recording of him suggestion oral to...
customer service
Assistant manager nullie. I asked her where a item was she said that it was by the towels I went over there but it wasn't over there then she had said that o while we must be out and I said you must not know where there are at... And after I had said my statement then she got a attitude like I had said something wrong and then she started crying... And then...
Read full review of Family Dollarstore manager/injury
On September 17th at approx. 8:00 PM I went into Family Dollar to see what kinds of Halloween decorations they had. There was there was a lot of merchandise thrown all over the floor there was also a white substance. While walking down the aisle I slipped on the white substance on the floor I twisted my left foot at the time that it happened I didn't think...
Read full review of Family Dollarprice on shelf
On 09/14/2019 I bought 2 packages of Homeline toilet paper. I got to register and they rang up as 13.50. I said the sign on the shelf said 11.50. The manager walked over and pointed to the sticker on the product and it was 13.50. I paid for it. I sat my purchase down and walked back to where I got it and took a picture. I then found the manager we walked over to the shelf and I showed her the sticker. She said that it was an old sticker and said something which I didn't understand and then said otherwise I could honor it. What is that? Not the way I will do business. I can and will take my business elsewhere if need be. Thank you for your time
Sincerely,
Dan Christensen
complaint on manager miss virginia
On Sept 18 2019 my son went in store to buy Reese's he came back to car he said mom the lady said when I walked in store I look like I'm gone steal he said mom you work I said come on went in store I said excuse me but could I have your manger number she said I am the manger I said the manger over top of you she said her name is chastity Farmington and she...
Read full review of Family Dollarthe manager name is doris and also the only other two cashiers working firm when's name is brittany des moines name is ashley
I'm moving to the area about three years ago in October when I got here the store was in disarray the employees were stealing now hiring stores she cleaned up at store cosmetically and that's about all I was over the last few years I've complained about the drain outside in the parking lot I recently got it fixed about a month ago remodel the store and I've...
Read full review of Family Dollartracfone (cell)
I went on September 10, 2019 and purchased a cell in which nothing was mentioned about being able to return it. when I went to take back on Monday September 17, 2019 I found that I did not need it because my Dad had a phone that he had purchased one for me through another company and when I tried to return it with the receipt in the unopened box they would...
Read full review of Family Dollarstore is nasty
The grass always needs mowed the parking lot is always full of trash, the store is dirty and always a mess. this evening the shelves needed stocked, couldn't find anything. One lady was working trying to stock the guy behind the counter had no interest in working and had 3 of his buddies standing around in the store i guess to keep him company. I live 3...
Read full review of Family Dollarhuggies wipes
I purchased a three pack of wipes from my local family dollar about a week ago and when I opened the first pack of wipes I noticed what appeared to be dead bugs in the pop up top of the wipes... I was completely confused as to how when I just opened them. I continued to open the complete package of wipes and there where more bugs inside the pack of wipe...
dog food
My dogs have gotten very ill very sick after buying a dog food from family dollar. I didn't know why they were sick until I decided to look at the dog food bag and noticed that the dog food sold there was a year expired. I. L brought it back to the store to show the bag expiration date and my dogs have ate the whole bag. They been throwing up and diarrhea...
poor customer service!!!
Sunday September 15th @ 7:15 pm. Very rude customer service. Cashier was eating as she was trying to ring up my order talking to another employee at the same time. Didn't talk to the customer. It felt as if I didn't exist to her. She dropped one of my bags and when I got home one of my lotion bottles was broken. When I talked to her she would respond very...
Read full review of Family Dollar and 1 commentlast paycheck
I just recently left family Dollar for another job and I have yet to receive my last paycheck and I was told I was took out the system so I can't retrieve my last pay stub either tried calling the corporate number I was given but no answer just voicemail and my store manager and district manager haven't been very helpful they act like they don't care to see...
Read full review of Family Dollarcustomer service
Just went to the local Family Dollar. The asst. Manger was setting behind a register with her feet up and husband by her side. The other Asst. Manger was outside with a cashier smoking weed. I guess if you need drugs you can get them at family dollar now. Lol but the best one was I had to wait for them to get done smoking to get checked out because the Asst. Manger wouldn't get up. Real great customer services at your local family dollar.
management
im a former employee and i have asked the general manager and assistant manager of the store in isom ky for a letter stating i quit. Neither of them will write the statement. i need this statement so i can get medical coverage for my 2 children. Im going to talk to a lawyer if i dont get a statement from them in the next week. My name is Mary Watts my login was 6510879. I need this letter and i hope u can help .
unethical behaviour
I was at the register when a manager stated the plastic in my purse belonged to them. I asked what are you talking about. The manager I got into the confrontation with told him I came in the store with it. So before I could check out we get to arguing and she tries to get my bag from me while I was holding my 4 month old in my arms. I almost dropped him...
Read full review of Family DollarAbout Family Dollar
Family Dollar Customer Reviews Overview
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
Most discussed Family Dollar complaints
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