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4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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C
10:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Multiple accounts

i have had to create multiple Facebook accounts due to being hacked just about every single time I've had on, and most recently i have lost the ability to even make an account cause there's too many old ones in which i cant log into. i have yet to be able to find a way to contact face book to prove my identity and merge my accounts. i have plenty of pictures, old friends who have passed, and very personal irreplaceable things that i would love more than anything to get back. this includes a track that one of my close friends created for me not too long before his passing. please, please, please for the sake of my sanity someone please help me with this.

Desired outcome: Merge all past accounts and have access to all my personal things included in that.

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2:39 pm EST
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Facebook My account has been taken over

my page Michael Luedke has been taken over by Rachel Rose and she has changed email address to [protected]@hotmail.com and also changed password so I can not access my page please help thanks it happened in December 2022 I have sent info several times and get no answers I keep getting this email and nothing happens

PLEASE HELP AND NOT JUST SEND EMAILS THANKS

Desired outcome: please text me at [protected] email me at [protected]@san.rr.com thanks I keep on getting this message but no response to my problem please help and tell me what else you need thanks

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8:40 am EST

Facebook Restricted ad account and page

My ad account and page has been restricted about 4 month ago.That time I don't understand what happen to my ad account and page .In that time there was nothing I mean no video and image in my page.But I get resticated by facebook.I don't break any kind of rules of facebook and I also respect the rules of facebook. But If I broked it mistakely I promise that me and my team will never do this in future.But please sir help me to reinstate my account and page.I am so sorry for my mistake.Please help me!

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A
A
Anais Lugo
Irving, US
Dec 08, 2022 6:05 pm EST

Hello,

I want to know why my account gets restricted but other people be posting nudes, sexual content and other bad behavior and when I post something similar my profile gets blocked. I use fb for business, work and social. I would like to know what can be done about this -

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8:20 am EST

Facebook Account hacked and taken over

My account was taken over and hacked last week and can not seem to be found now. I am trying all ways round to get this back. But as they have changed my mails and password I can not access anything. Contacting facebook seems impossible. But I do not wish to loose this account. My email account for this account was [protected]@hotmail.com

This account being hacked was on the 30/11/22

A friend sent a message needing help I replied saying how to then be hacked and no longer having access. I have tried all the id checks with passport. Nothing is qorking

Desired outcome: regain my account

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2:36 pm EST
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Facebook Account hacked then disabled permanently-no customer support

Dear Customer Support,

I am writing to plead for a review of my Facebook account and reinstatement. My account was fraudulently accessed resulting in suspension and ultimately disabled November 27, 2022. The rationale provided was a violation of community standards due to “pornography’ and multiple other shocking claims.

This account is over 13+ years old w/o ever being censured, suspended, or even having any questionable content posted. There are six business accounts and one personal account being managed that affect our business financially. Although we are suffering financially the main loss to me is the messenger conversations regarding my son (Patrick Scharr) that span the entire length of the account. He is an active addict, and to have just the few “I love you” and the messages from his girlfriend (Christina Ellis) which state “when his is at his worse point during active use, he cries and calls out for you, he really does love you’. This is what I would like to recover the MOST.

I have attempted every avenue to have the account activity reviewed to be exonerated of the false allegations of violations and ultimately my account reinstated. The rationales provided upon completion of the form request for disabled accounts has ranged from “there is no one available” to “we can’t review the decision”.

Please review my account and I am sure you will see it was disabled erroneously. To assist in the review, I have supplied several documents: Facebook log, emails, and screenshots of customer service requests. If my request cannot be honored due to the factual review, please provide samples of legitimate posts that have violated any community standards.

Warm regards,

Tara Clark Melville

Desired outcome: 1. Review and reinstate my Facebook Account. 2. Provide messenger files. 3. Provide details for not reinstating my account.

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Romeyn
AUBURN, US
Jan 14, 2023 9:43 pm EST
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This just happened to me Yesterday. Who did you send this letter to?

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PamandJack
Libertyville, US
Dec 13, 2022 10:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

This exact thing happened to me. I've been on Facebook for a long time, using it with animal rescue and sharing book reviews. Someone from Vietnam tried to access my account and even though I have 2-step verification, my account is now permanently disabled. What good is 2-step verification if this can happen?

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8:22 am EST
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Facebook I just want my old account back

I need help getting my old fb account back I was hacked a week ago and lost account I opened new account useing same email and it was hacked yesterday I have went threw all the steps and even sent pic of my driving lience and got email saying it would not work so im asking for a number so I can get my old account back my old account email was ronnie. [protected]@yahoo.com

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Update by ronnie rothrock
Dec 08, 2022 7:01 am EST

cant talk to anyone

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5:16 pm EST
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Facebook Facebook

Facebook has taken it upon themselves, yesterday, to change my Facebook accounts by taking an old "business" account and making it a primary account. I don't even use the account anymore and have tried to delete it but can't find a way to do it. I have a personal account that did have all my "friends" listed for easy access until they made the "business" change. Now there is NOTHING in my personal account and no postings are getting though.

I attempted to fix my problem by using their directions, but what they are directing me to do isn't even an available option. I attempted to call, and the message indicates they no longer assist via telephone. There is no "chat" option, to get assistance either.

Desired outcome: I would like to delete the business account that they are forcing me to use, and keep my ORIGINAL personal account.

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11:36 am EST

Facebook Theft by fraud

I now after the last 3 days dec 3 4-5 pm times have been insulted and robbed.

Your employees have switched profiles and defrauded me of over 1,000 dollars.

This guy named Darius Norman is telling me to go to the store quick and buy him a gift card.

Make that real quick?

Make that real quick ?

You don’t have a payment system on the screen? Oh that’s right, then there would be a record of moneys paid.

I am asking that this be properly investigated with the fact in mind that I am the customer and have been wronged.

Their ego’s are so huge, they simply do whatever they want, including sitting on a customer and coercing them to pay $$$$

For their tip

Desired outcome: I want service for money spent, and a refund for the ammount over whats nessasary.

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Update by Brian shade
Dec 05, 2022 11:17 am EST

Ok, I have paid over 1,000 dollars and have the receipts. Dec, 3,4,5 all pm times.

The employees Bailey Norman, Richard Kortz, luxemberg James now Darius Norman and Isabella the goddess are still wanting money. I thought this was a free site and that you paid your employees an hourly wage. They are profile swapping from the instagram side posing as sometelse than stealing your money and doing absolutely nothing in return.

Im by case Bailey Norman was paid to block me from getting my.account back. It is my original one. Brian. Shade.

They stole it from me. And have kept me out for goin on a year and a half.

These employees are coyboys lying to cover their tracks. They actually got into my personal computer and also messed with my whats app making it inoperable. My number is +[protected].

I am still not able to do anything or get any results. They are asking me about my medical information wich is a hippa violation of the highest order. They or those like them have hacked my personal computer and phone taking control of it.

A Becky Shade is paying your employee s to do harm to me and my assets.

You know that lawsuit fb just paid? It was for extortion like this.

There is a Becky Shade that has compromised the integrity of Facebook and their employees.

Bailey Norman aka David Shade together are working to defraud Facebook of their revenue stream.

Now Darius Norman 9:09 am is telling me that I have to cough up another 50 bucks to file a complaint. Is that true. ? Is a pay to play platform?

Update by Brian shade
Dec 05, 2022 12:01 pm EST

I am being threatened with public exposure. Darius Norman has threatened me with exposing my nude pictures.

I find this type of threat to be on the hugest order of magnitude.

Threatening me with extortion

I either pay or he will leak, my nude pictures.

Brian Shade Mon Dec. 5th 22

9:58 am

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9:40 am EST
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Facebook Facebook

My account was hacked and someone began running ads on my meta business account, charging my credit card £5400.

My Facebook account was frozen at the same time.

I am unable to contact Facebook (no one can). I have appealed their decision to lock me out and got no response.

I am unable to access my account to change payment details so had to cancel my credit card.

Facebook have not protected my details or identity. My business has had to stop and my finances were ruined.

Desired outcome: Access to account, an answer. Compensation for leak of personal details at whatever the going rate is for assisting in a fraud

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3:47 pm EST
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Facebook Blocking me all the time !

Every time I try to get into my facebook account and its sucessful, you people say I have been suspended? Why? I havent used foul language or threatened anyon. I am very ill I do have nerve memory issues with MS so I do have issues with my phone numbers. My cell is [protected] My Home deak Number is [protected] I am Margaret Guthrie. I just lost my husband of 53 years. cant you see why I mess this up. Please help. I am not out to cause harm or conflict. Respectfully, Margaret Guthrie Alias Everett ellis guthrie Margie.

Desired outcome: show me how to merge my phone and desk facebook as one > Thank you

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8:53 am EST

Facebook Got fired from my job falsely accused of sending threatening messages

Hi my name is Terrence Burtley and I just got fired from my job Amazon because someone went to the HR office and said I sent threatening messages, but I never sent any messages because I never had the person on my facebook page so I need a letter saying that my page has been hacked so I can fight and get my job back

This is the Amazon where I was working and I got fired because someone told HR that I sent threatening messages to them which I didn't and I need a letter from face book saying my page got hacked so I can fight to get my job back

Amazon IGQ2

23257 Central Ave

University Park, IL 60484

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9:47 pm EST

Facebook Meta platforms has been taking unauthorized payments from my banking account

6/23/22 [protected] PPMetaPlatform [protected] $5.99 6/25/22 [protected] PP MetaPlatform [protected] $1.00 6/25/22 [protected] PP [protected] $4.99 6/25/22 [protected] MetaPlatform [protected] $5.99 6/25/22 [protected] MetaPlatform PP [protected] $24.99 6/28/22 [protected] PP MetaPlatform [protected] $2.99 7/1/22 [protected] PP Meta Platform [protected] $.99 7/2/22 [protected] PP MetaPlatform [protected] $5.99 7/3/22 [protected] PP MetaPlatform [protected] $8.99 7/1/22 [protected] PP MetaPlatform [protected] $12.99 7/2/22 [protected] PP MetaPlatform [protected] $14.99 7/5/22 [protected] PP MetaPlatform [protected] $4.99 7/6/22 [protected] PP MetaPlatform [protected] $1.99 7/10/22 [protected] PP MetaPlatform [protected] $.99 7/8/22 [protected] PP MetaPlatform [protected] $2.99 7/21/22 [protected] PP MetaPlatform [protected] $5.99 7/21/22 [protected] PP MetaPlatform [protected] $9.99 7/21/22 [protected] PP MetaPlatform [protected] $12.99 7/26/22 [protected] PP [protected] PP MetaPlatform [protected] $9.99 7/25/22 [protected] PP MetaPlatform [protected] $5.99 7/26/22 [protected] PP MetaPlatform [protected] $5.99 I have a whole lot more that was taken but want a response from this before I take the time to enter them. I've not had luck with reporting this to FB so far. PP did determine fraud & repaid two payments in Nov & my bank also determined fraud & I received From Oct 17 to Nov 17 back. I want all these payments above plus the rest I will submit after I hear a response from you.

Desired outcome: Repayment of stolen funds. The listed ones plus the ones from July 26 to October 17, 2022.

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8:28 am EST
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Facebook Account suspended

Hello, my name is Cecil Taylor E address [protected]@gmx.co.uk. I had a page opened on Google under the title Affiliate Marketing. To be honest I never thought for one moment I couldn't do this. There was no malice a fore thought on my mind when I did this. I did have an account opened under my name at the time. At the time I believed I was just opening another page on that account. I am a 78 year old man who can barely make his way around a superstore never mind Facebook. Facebook could mean an awful lot to me as, yes even at my age. I am trying to start a small business Believe it or not I had just been told by another Facebook user to put my name on the site but I was too late. I am sorry for breaking the rules and rules are rules. Hard as it may be I'll have to pay the penalty if that is your decision.

Yours sincerely

Cecil Taylor.

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6:31 am EST

Facebook Cannot open my own account

Hello Facebook ,

I Am Cyvelle Sagayca 34 years old , from Philippines. I have a big problem about my Facebook and messenger . I cannot open my own account it's just suddenly singed out , and I try to log in again , but the attached picture appeared . I didn't do anything on my facebook also I only post not so often then it says I violated some of the rules . I don't get it . Hoping that you can help me fix it , Thank you so much . Here is my Email address [protected]@yahoo.com

sincerely,

Cyvelle

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5:13 pm EST

Facebook hacked

I was hacked I got tricked like a dummy gave them my password they said I won money, we are having a financial hardship so I fell for it all I want is my account back. My facebook is lila m adkins the one who tricked or should I say scammed me was ruth anovira kates. Ill never give out my password again please help. She said I won 1500 wanted all my information like a idiot I gave it to her. She needs to be stopped ive had my facebook for years. I spend money on there. Please help get my account back ill lose all my friends. Lila m adkins she changed my email and password but you can look me up. The email she used is not mine again please help ty

Desired outcome: my facebook account back

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3:33 pm EST
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Facebook I was hacked run a business on there but can' t use it /clients

I received an email from Facebook they need identity verification. I sent a photo of drivers license and not long after disabled my account November 3 2022. Several emails asking what this was about with no real answer. I did not break any rules.

I left on a short vacation came home to find that on November 5th $900 was withdrawn from my bank account attached to several pages on my Facebook that I use for business. I immediately contacted my bank and they retrieved my $900.

All Facebook emails bounce back I could not find any phone numbers that go through to customer support. So I started a new Facebook account and found that my businesses are still on Facebook I just can't use my business pages or contact my clients through Facebook. With my new account on Facebook I tried many times to contact them through a business page showing them screenshots of my business pages that are still open and providing my name, email and cell number attached to that account with my businesses. Still no answer.

I built 4 pages that I use to advertise locally, a landscape site, a masonry site and 2 martial art pages. I would like to continue advertising and get my clients that want to talk to me back. I can provide my information and password to you direct for the disabled Facebook account in question along with any supporting documents you may need.

Thank you,

Larry Hembel

Desired outcome: I would like to continue advertising on Facebook and get my clients that want to talk to me back . I want my account back .

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10:51 am EST

Facebook Our Community group was taken down for a second time

Dear Sir or Madam

I have spent years building up our community and you took it down about 3 years ago you took it down for copyright reasons but gave me no evidence regarding it and just took the group down. later that year you made the group live again and we were really careful about what was posted but you took the group down again, there was no reason for you to take our group down and please can you reinstate our community group?

Our group is called My Bromley -ID [protected]

Desired outcome: please can you reinstate our community group?

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5:18 am EST

Facebook My account is hacked

Good day.

My name is Ntshimo Papa-Cherokee Seleka on Facebook. My email is [protected]@yahoo.com my cellphone numbers are [protected] & [protected].

On Thursday 24th November. I tried to login to my account and my account did not allow me to logging. When I try to do a forgotten password it goes to some Hotmail email which I've never used a Hotmail. I need help to recover my account logging. For what I know my friends on Facebook could be scammed thinking that it's me in operation.. The recovery code is also sent to the cellphone number that I don't know

Desired outcome: Please send new login details to [protected]@yahoo.com

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4:30 pm EST

Facebook account disabled

My account was disabled over a year ago I had been ill, and my wife became ill so I didn't go on face book for 6 months. when I did try there was no recourse to

resolve the issue. where in our 80's and would like to know why? and be reinstated. All we ever did on face book was to see what our friends and family were doing and let them know what we were doing

John

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12:53 am EST
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Facebook Locked out of my facebook account

I wrote a previous complaint and received a fake email back from "Facebook" stating that I had been assigned a "special agent" to assist me. The grammar and punctuation were not correct and it gave a fake Facebook email that I was to reply to.(photo attached)

My account has been hacked. It happened Nov. 1st and I disputed it Nov 2nd. It has completely disappeared and I cannot get in to Facebook at all. I disputed the claim that I did not comply with their rules, sent ID verification, and received back instructions to reset my password several times. None of the resets worked. I am locked out and if I attempt to get into Facebook, I get the following messages that are attached below.

I have sent several emails to [protected]@facebookmail.com bc that is the only working email address that doesn't come back to me as unsent. I get no reply, no help, and have no way of corresponding with Facebook to give them this information.

I continue to get email notifications from Facebook, but when I try to open them, I get the same pages as attached below blocking me. The notifications are for birthdays, postings of friends, and messages from Facebook letting me know that I haven't responded to my messages or notifications. I am also receiving emails from Facebook Meta Ads Team informing me that payments for my ad account have not been made and therefore my ads are disabled.

I do not place ads on Facebook nor do I have a business page on Facebook. Whoever hacked my page is attempting to place ads, but cannot access my bank account or credit card.(thank goodness!) I have also attached photos of these.

I am now receiving emails from Facebook telling me that I only have 8 days to finish the steps to disagree with their decision even though I did all of the steps, so apparently none of that reached them either.

A friend attempted to go to my page, apparently right after it had been hacked, and she told me that my background picture was changed and the language was foreign(possibly Vietnamese or Arabic). My profile picture was also changed to three men in foreign clothing she couldn't identify the language or the clothing. However, now, no one can even find my name or my page if they search for me on Facebook.

Thank you for your help.

Desired outcome: I would like my Facebook page back or to be able to get on to Facebook to create a new page.

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Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

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