EZContactsUSA review: Contact lenses purchased from ezcontacts (online contact lens retailer), specifically acuvue vita for astigmatism contact lenses.

I purchased contact lenses from EZContacts on November 15 for $99.90. The lenses were delivered on November 21. After trying the lenses, I experienced significant discomfort and dryness, making them incompatible with my eyes.

On November 28, EZContacts approved my return at no cost. I shipped the lenses back via USPS on December 1. After receiving no updates, I contacted customer service on December 5 and December 10, but received no response.

On December 11, after I filed a complaint with the Better Business Bureau, EZContacts responded stating that returns take 7–10 business days to process once received.

On December 18, EZContacts confirmed receipt of my return but denied my refund, citing a policy that open boxes are non-refundable. This policy was not disclosed at the time the return was approved. The product had to be opened to determine that it was incompatible.

I followed up again on December 18 and again on December 23, requesting clarification and a refund, but as of December 29, I have received no further response.

My dispute is not about whether a policy exists, but about EZContacts approving a return that they had no intention of refunding, which caused me to ship the product back under false expectations.