Agree with the bait and switch review. They advertise 2 pair for $119. I got charged $380 for 1 pair and could not see out of them. They said they did not give refunds and if I could not see (Since they were made perfectly to my prescription) I should see the doctor, since he was probably wrong. Good, blame the doctor... Also, dr. Lacour's exam a joke. Sort of a sour fellow. Charged me more to get drops in my eyes for dilation. Wants me to come back for more office visits. Just padding the bill like for the glasses. Will never go back! And the receptionist did not seem to know what was going on. Kept laughing at everything.
The fact that Dr. Lacour now has 5 doctors working for him must tell you something. Maybe he is greedy? Sounds like you must work for him, or with him in some manner to know this? He is advertising that he is the doctor but he does not show up for work, but instead has to have others work in place of him. This is not very good patient care in my opinion, and probably makes the other doctors feel slighted. I prefer to have the same doctor each time I come in and know the money earned will go directly to them. Also, having direct contact with the doctor in charge when it comes to problems puts you in an advantage because you can get it taken care of right then by speaking directly to the owner Yes, I know most doctors are independent. I had my own dental practice, so I am quite familiar with hiring doctors. As far as my post, I feel that others should know about the experience and then form their own opinions which is why I posted. I have a printed coupon which states dilation is extra. I still will not go back, as I really liked my previous doctor at Eyemart who was always available to take a call. I looked him up and called him directly. As far as pursuing the eyeglass problem. I have called the manager Tim, who has yet to return my call. Everytime I call he is not in and I have only spoken to him once. So I had to call the corporate office. Thank you for your input. Others should know. There were other people complaining when I was in the store and one lady demanded a refund which the manager Tim I overheard state "we do not give refunds". Her glasses were already made 2x. She was so loud that everyone heard her. I wish she would also post her own complaint. Tim offered to make her a free pair to quiet her down. She refused.
The complaint has been investigated and resolved to the customer's satisfaction.