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Home Vision, Glasses, Lenses EyeMart Express Eyeglasses
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L
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4:28 am
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On august 31, 2020, I went to my local eyemart to see about getting a new pair of glasses. Their commercial says they carry "designer" frames. There were a total of about 20-30 of these. Very disappointing. I did find a cheap pair. My insurance allowance was $150 for frames (I pay for good vision insurance). They would only allow me to get the one $69 pair. I was not allowed to get two pairs, as my insurance allows. I wanted anti-glare and also glass lenses. I paid $123 for them and was "promised" the frames by today, september 14, 2020. I called today and they are now saying it 'may' take another full week or two?! Because *i* wanted glass lenses?! When I asked what the manager of the store does for patients who's glasses don't come in by the promise date, I was met with "umm... Well... Hang on". I was put on a long hold twice, and finally told, "umm... Yeah... Well... Its because you want *glass*". Are you kidding?! I never would have spent my money there had I known i'd have to wait longer than 10 business days (which is exorbitantly long), I was told it could possibly be 10 more?! These people are not up front, and they have very few designer frames in the stores. My family and I will not be back. Smh

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3 comments
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S
Dec 29, 2021 4:28 am

Went to eye mart express in Owasso, Okla this morning, And after my Insurance my cost was going to be almost 350, 00 dollars for one pair! I couldn't walk out of there fast enough!

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J
Mar 25, 2021 4:28 am

I work in the optical industry and it is not uncommon for glass lenses to take more than 10 days.
Glass is just not commonly used as a spectacle material anymore. In fact it is very rare.
They need to sent out to separate company to be processed. That right there causes a long turn around time. Also add on a Non-glare coat and that will tack on even more time. So no, 10 days is not
exorbitantly long at all.
As for not letting you get a $69 frame when you have a $150 allowance doesn’t make any sense.

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B
Jan 25, 2021 4:28 am

My wife and I just visited the EyeMart Express located in South Charleston West Virginia 01/25/2021 for the second time and notice if you are brown you will be treated with respect, we have shopped at Bridgeport West Virginia EyeMart Express and was treated with respect a dignity. You hard for your money and should spend it with those that respect you. We won't be shopping at this location again and sharing our experience with our tweeter and Facebook friends.

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13800 Senlac Dr., Ste 200, Texas United States
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