I came in to the store to purchase a frame and to get a different pair of my glasses frames tighten for free. I paid for the one frame then, the associate proceeded to tighten the frames then came back and broke one of the side of frames. Then the manger came out and said because it's not under warranty that they could do anything about it. Even though they were the ones to break them. Then she told me I would have to pay for new frames. I did no but the frames since they were the ones to break them.
The complaint has been investigated and resolved to the customer's satisfaction.