EyeMart Express

3716 Airport Blvd Ste B, Mobile, AL, 36608, US
Sun Closed Working Hours
Mon:9:00 am - 7:00 pm
Tue:9:00 am - 7:00 pm
Wed:9:00 am - 7:00 pm
Thu:9:00 am - 7:00 pm
Fri:9:00 am - 7:00 pm
Sat:9:00 am - 5:00 pm

Reviews and Complaints

The complaint has been investigated and
resolved to the customer's satisfaction
Eyemart ExpressGlasses frames

I came in to the store to purchase a frame and to get a different pair of my glasses frames tighten for free. I paid for the one frame then, the associate proceeded to tighten the frames then came back and broke one of the side of frames. Then the manger came out and said because it's not under warranty that they could do anything about it. Even though they were the ones to break them. Then she told me I would have to pay for new frames. I did no but the frames since they were the ones to break them.

Glasses frames

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    The complaint has been investigated and resolved to the customer's satisfaction.

    2 Responses
    • Ge
      Gemper1969 Feb 26, 2022

      Good for you. No employee has any right to treat a customer like that. Different way to handle that situation. I've been a supervisor before and thay employee would have been written up & made to apologize to you right then and there. How embarrassing for you.

      0 Votes
    • Ey
      Eyemart Express Customer Service Jan 20, 2022
      This comment was posted by
      a verified customer
      Verified customer

      The last thing we want to hear is that a customer had a negative experience in one of our stores. If you could call our customer care line at [protected], we'd love the opportunity to rectify the situation.

      0 Votes


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