EyeMart Express reviews and complaints 2
View all 114 complaintsEyeMart Express - terrible customer service
On january 18th, 2010 my fiancee and I went in to the eyemart express in albuquerque, new mexico. My fiancee recieved an eye exam and proceeded to pick out the frames and place the order for them. We were then told that we had to pay for the glasses up front before we picked them up the next day. I was frustrated by this because there was no mention of the...
Read full review of EyeMart Express and 4 commentsEyeMart Express - extremely slow delivery
Ordered and paid for three pairs of glasses. Trifocals arrived in about 10 days and were fine. Reading glasses arrived about one week later and were the wrong prescription. Replacement reading glasses arrived about 10 days later and were fine. Computer bifocal glasses (about 18-inch focus with small area for closeup reading) still have not arrived after more than seven weeks. Two telephone calls about two weeks apart were both responded to with the information that the glasses have not been returned from the A/R lab which is applying antireflection coating. This excessive delay is absolutely unacceptable.
Harlan E. Clark
4101 Foxwood Trl SE
Rio Rancho, NM [protected]
[protected]
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