The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
EyeBuyDirectDefectice glasses

Bought a pair of rimless glasses from them. Only wore them once or twice a week for 9 months and the arm fell off. All i wanted them to do was loosen the screws and put the arm back on. They said they couldn't do it and that their guarantee was ony for SEVEN DAYS!!! Then they hung up when I started to complain!! I will NEVER buy from them again!!!

Responses

  • Te
    tearsatearsa Oct 07, 2010

    I order some eyeglasses, When they arrive was wrong rx, so I send them back with doctor order for another pair, Weeks went by so I email company, They need a doctor order fax to them which I already send a copy but fax it in again, Now two weeks later email about eyeglasses, now they need more money. Emai again the eyeglasses are precessing, I ask for money back or eyeglasses, Guess what? The company send me the eyeglasses I send back Dawn

    0 Votes
  • Bl
    Black Big Bill Nov 03, 2010

    oh god i have ordered 2 pair of glasses over 3 weeks they say the glasses are in the laboratory and a order takes 2 weeks maximum
    i am now 3 weeks should i worry have i lost my money ...

    0 Votes
  • Ke
    KENNETY E. PERRY Oct 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    We puhchased a pair of your glasses, order# 2229417, the right ear piece was broken. They said they would make another pair. They sent a Return address & the numbers.We mailed the glasses to the place where they told us to. Now that we have no glasses, they say they can't make another pair like we had. They said they could not replace the glasses with the same polybycorbenent lens we paid for. Is this the kind of company we are dealing with? If you can't replace them with what we paid for, then return all of our money with all the freight charges we have paid for. I would like to talk with someone from EyeBuyDirect instead of someone in the Philiapens?KENNETH E. PERRY- Telephone# [protected]. Respond soon as it has been a month of flustration.!!!I

    0 Votes

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