Eueyewear.com / Advanier / Opticalinstitute.com
Reviews and Complaints

Almost 200€ of delivery and... It doesn't arrive. Of course they don't answer to emails. One month later and the money is gone.. They're the worst kinda business and people.

Hi, I order a contact lens.

Until 19 July they respect, time and I receive an email to confirm me they send my contact lens to Cambodia.

The firm is in Spain. In the mail, unfortunately, there is no link to follow the delivery, first pain point.

After searching, my number tracking, fake or not for the moment I don't know, is known but by a Portuguese delivery...I don't really understand, second pain point.

The information on this website is not released for 9 days about my delivery, always blocked on " send to Cambodia", third pain point

That smells not very good when I see the less effort to be transparent about the tracking from this firm, fourth pain point.

I just sent them an email ( 28/07/2022).

I wait of course a fast answer, as I told them. I release this comment to inform you of course.

My actual notation is a 4/10 and do't recommend them in these conditions.

I received my order after 4 weeks, but this was expected since the lenses were custom ordered. They also replied for a query I had.

They take orders and accept payment, but are not shipping the product. If you try to call or email, no response. They have you send payment through Transferwise, then never ship product

Dear Julia,

Have you finally received your ordered contact lenses from EUEyeWear (Advanier LDA)? Failing to reply to emails and phones can demonstrate that Advanier LDA has serious insolvency problems, is close to bankruptcy., or justdoesn't give a sh... to the proper customer service. In all cases, please be careful with this supplier.

Ordered my contacts at the beginning of this month, paid by bank transfer, and despite emailing 4 times and phoning three times (it says please try again later) I have not had any response. This is a shame as I ordered a contact lense from them in August 2015 and their service was excellent! Whats going on?!

Is that save to buy contact lenses from EUEyeWear or Optica Iberica (which previously were named Optical Institute) websites, does anyone has the most recent experience? They say that payments by credit cards or PayPal are accepted, however, this option doesn't exist anymore. I guess why? Maybe due to their unreliability, they were removed from customers lists by credit card and paypal companies? To pay by bank transfer for me seems unreliable. I contacted them 3 times by online contact form, but no any response received in 3 weeks.

I actually had a wonderful experience with them. I just ordered my night and day optix lens on June 16th and received them in the mail on June 30th. So I'm not sure what happened with other people, but they took care of my needs. They even emailed me right after my order asking me to clarify what the base curve should be. I live in USA.

Sent them 4 emails no reply still don't have contacts.. Most likely a scam. It still says order pending on the website and no conformation email was ever sent back. Guess I'm out the $buyer beware don't pay these guys with paypal they won't send or complete your order.

I ordered a box (my eyes are the same) of contacts over 3 years ago from this company and received my order roughly 2 to 2 and a half weeks after placing it. I have just submitted another order and can't wait to find the contacts in my mailbox. I don't know why people are so quick to call "SCAM", but, I've had good luck with this company! Maybe people need to call the company and speak with someone before posting negative reviews.