Extended Stay America

REFUND REQUEST ASSISTANCE:
To Whom It May Concern:
I paid for my hotel reservation through Hopper for the property site:
Extended Stay America Suites Phoenix Scottsdale North
Phone number: [protected]
Reservation dates: Saturday, December 3, 2022, to Friday, December 9, 2022.
I would like to obtain a refund for days that I did not stay through the reservation.
I only stayed one night.
I checked out on December 4 at 835 am.

I was informed by Extended Stay America to tell the third party, Hopper as they will handle it. I asked for a receipt of my early checkout and Omar the representative was not able to provide a receipt, but he did make a note in the system.

I was informed by a Hopper representative that they pre-approved a refund for the days not stayed but they require a written approval by Extended Stay America in writing or via email to [protected]@hopper.com.

Abe, the Extended Stay America site manager called me personally today at 2:00 pm (eastern standard time) to tell me that he would like to give me my money back, but he does not have the power to do it since Hopper has the credit card information.

I have chatted with several Hopper representatives with no resolution of my refund.

Can you please assist me with obtaining my refund?

Sincerely,

Tanya Alim

Been outside waiting to check in for over an hour. Supposedly Feli at the branch manager has been notified twice already and is supposedly doing laundry. Spoke to other staff through phone a couple times and they said there’s nothing they can do and then had the nerve to tell me I have an amazing night. Who’s hiring these people? They are not even here…. Now I see why this is nonrefundable when you purchase a room. Unbelievable thanks Thalia keep up the good work

Good afternoon, my name is michael newstead

i just checked out of room 209 in your ocala location. After staying 4 weeks i paid 419 a week to stay in this place that is roach infested and had to deal with drug dealers dealing out of there room and the back parking lot and listen to them blasting music all through the night into the morning till about 5 am. Every time you get up in the morning or get up at night you see roaches run everyware just not a good experiance at all. I just got deviorced and had to stay in a motel until i could find another place to live. I couldnt afford to find another motel to stay and have money to find a house.

My daughter and I have been staying at the ESA at 4231 Park Place Ct, Glen Allen, VA 23060. I have filed multiple repair requests and these are never corrected. AC in bedroom does not work, bedbugs in the unit, refrigerator and stove do not work as intended. The fridge will not close and is keeping a constant temp of 68F. This has been issue for 4 months.

There are multiple pit bulls that nip and bite at people at this property. The key card reader for the building does not work and keeps people locked out just to access their space.

There are problems with toilets not flushing properly because the float is stuck and tank does not fill up properly. The sinks and tubs are often blocked with "goop" and maintenance never cleans these drains.

Considering that we are paying for all these items and them not to work as promised is a failure.

The GM would just change schedules without notifying employees , allow employees to come into work late and not just 5 10 minutes it would be 2 and 3 hours, this would be on a day to day basis employees would call off on there day scheduled to work and then come in 4 hours later after calling off. certain employees would get away with putting in a two week notice twice and the GM took it back twice and then the employee quit. When another employee asked to extend her two weeks notice she was told no. the GM does not know how to run a front office she is very Bias

This Marisol I'm continuing my review, I feel like I'm being discriminated, because why I'm being approached and given options on moving me and my kids to another location, all because of a receptionist, I feel threatened as well, because she's always telling me that I'm not getting a extended stay at this location, as well as she notified other parents, if someone can please call me, also I will be speaking to a lawyer on this situation because, I'm a single mom with two kids, and I feel like I'm being discriminated and picked on, I also notified Manager that they have people here, smoking crack, doing Molly's, smoking cigarettes in the rooms, and also there is prostitution in these premisses, that are not being addressed but I'm getting picked on, for nothing and I'm given options on moving me because my room is the problem and I'm getting random text about DCF is going to be called on me, I have proof of everything

One morning after checking into ESA at North Chesterfield Arboretum in Richmond Virginia, I decided to pull back the mattress cover and discovered absolute filth. The mattress was soiled with all types of stains and bugs. The Manager offered to shampoo the mattress which was unacceptable and inappropriate for the situation. I video the entire situation and tried attaching it o but the 25MG exceed the attachment limit. I can definitely text the video. I want a full refund.

On Tursday night I called the phone number to get a room in Savannnah Ga.I needed a room with walk in shower and doorway to fit wheel chair.I was assured they they had a room for me.The lady kept repeating yes yes walking shower.I made reservation because of what she said.Because of disabilities I have to make sure my chair will fit and also shower.We checked in early on Wednesday because my daughter was having surgery that day.After finished with dropping off my daughter I returned to extended stay.

I could not open the front doors they were too heavy to push the doors and also maneuver my chair.Once I got in I went to the elevator went to 235 .I was told handicapp room right next to the elevator. It wasn't almost to the end of hallway.I couldn't push my room door and use the card at same time.When I got in the first I notice was no walkin shower the door handle from the bathroom fell off.i had to leave it because not able to bend to pick things up.i felt very depressed because of the things I could not do that should of been explained and I would of moved onto a hotel the would of met my needs.It really was a horrible experience not being able to get out or into my room without difficulties.If emergency came about I would of been stuck not being able to open my door with ease.And not to take a shower for the 2 days was not alright.Im not the only elderly handicap person to stay in your hotel and not have my issues addressed.I was told to complain to my corporate office.So here I am .There must be some kind of american with disabilities act ?

Thank you

Susan Moye

I work out of state for a living so my company regularly books me into extended stays for a month at a time. Every single one I’ve been booked into has had no working elevator. Carting heavy cases up stairs is extremely dangerous and inconvenient. On top of that the only working doors into the hotel is through the front door. Another inconvenience when the only parking is around the back side.

Most rooms have been fine, though the recliners are broken and uncomfortable. Not having the dishes and cooking items already in the room is another added inconvenience. I’ve already checked in, would like to relax but have to go cart all my kitchen items back to my room, and most times I’m not given a complete set. I’ve stayed in other long term stay hotels where toasters, coffee pots, crock pots, dishes, silverware, pot, pans glasses and plates and bowls were all in the room. Also, extra bed linens are IMPOSSIBLE to get. An extra blanket would be nice in each room along with FOUR pillows on beds, not three.

Cleaning is done every two weeks, MAYBE, and the floors are always left sticky.

Families with small children should be booked into rooms on the ground floor as kids like to jump and run, and when they are above me and I want a different room they are all booked. Keeping families on the ground floor avoids this whole mess.

I recently had my kitchen sink overflow from someone else’s room. It was a disaster and instead of moving me to a new room, there were none, i was told that they would clean the next day. Came in today to still wet towels and counters covered in grime.

Im asking my company to book me in residence inn or staybridge from now on.

To whom it many concern;

I’m in the military and staying in the Extended stay American located on 200 Bluestone Rd

Alexandria, VA 22304, United States. And I’m staying here TDY for a month for the military at a cost of $3633.32 for the month and I’m getting charged for 6 different taxes, and I’m supposed to be getting free breakfast but there is only coffee sometimes in the morning and sometimes not even that! Then they said there is free laundry on site but come to find out the charge $2.50 to wash your laundry and $2.50 to dry your laundry so that also was a lie by them so nothing has been true by this hotel at all so far and the manager is not willing to do anything about it! Then the latest thing to happen was people trying to break in to my room, then the cleaning people trying to come in my room and then the front desk people coming and knocking on my door asking that they have no knowledge that I’m in the room I’m in. And I told them you need to get with your manager and he needs to get it figured out, I’m sure he mixed up the room numbers since he has been doing that a lot lately! And two other customer had the same experience were the manager gave them a room with someone already in it or gave them a room and mixed up the numbers. This hotel is very poorly ran, poor accommodation, unknowledgeable staff and allow people that do drugs and weed in and out of there establishment and do not care that there hotel smells like weed and the customers always complain!

It has been brought to my attention that pertinent data affecting my account here at Extended Stay America has been grossly altered in the system. The reason why I know it has been grossly altered is because I have hard copies given to me earlier in the prior week. The current manager went into the system and raised my rate to someone who has not been here for a while at the amount of approximately $80 a day or $700+ for the week where I have been paying approximately $450 a week. These illegal changes now indicate I owe over $4,000 which is not correct. I had 8 previous over charges which netted an overcharge of approximately $380 for each of the 8 previous weeks and were being applied as necessary to cover my charges. Again, I never since I have been here since the end of May 2019, have let my bill go for 11 weeks without paying in full.

The manager is using this wrong information for which I found out she made the changes as she has instructed her staff that no one other than her can make any changes to a guest portfolio. Thank goodness I always check and protect data concerning all of my necessary expenditures, and thankful I do have them. I don't understand why someone in a Managers position would do something like this as it is hard enough to find a good job these days. I have been biting my Toung and trying not to lose my cool, but also do not appreciate being told that I need to pay $4400 in cash by Monday. Please advise me what to do with this matter or if you guide me where to go to have this handled and my good name restored.

I am appreciative of your previous help, but truly need your assistance with this serious issue which can be considered as fraud and falsification of data that brings terrible connotation to your establishment.

Sincerely,

Carol Watson, CGFM, CMA, MBA; MSA; Certified Finicals Manager; Certified Management Accountant, Masters Business Administration

I booked a stay on booking.com for Extended Stay America- Houston. The address is 16939 Tomball Pkwy, Houston, TX 77064 and the reservation check in # [protected]. When I arrived there was trash everywhere outside, people scrapping in the back of trucks. When I checked in I was given the room key where I walked in and my feet stuck to the floor, there were dead cockroaches and broken drawers. There was also trash in the hallway and signs saying not to leave anything in your car or it will get broke into. I have pictures and video of all of these items. I have been unsuccessful at getting the $258.00 refunded to me and I had to find another hotel to stay in because I was not going to stay in a place in that condition traveling 18 hours in a car from MN. I have contacted the hotel more than 5 times, each time I am told they do not have my money, I contacted booking.com at least 5 times or more and they said the hotel has my $258.00, meanwhile I am being billed interest at 25% while I am disputing this charge. On my credit card statement the Ref #74987502204000291313626 TPI Booking.com Amsterdam. And booking.com said your hotel uses a 3rd party on booking.com and that is why they cannot refund my money.

i am staying at the oakland, ca hotel. I have been treated very rudely, i have been locked out of my room on numerous occasions forced to pay more money to even get in to get my service dog out. They took payment on a friday then locked me out of my room all weekend saying i wasn't a registered guest. I have been threatened by security (however he got fired) my car broken into, I just recently got a notice from your manager dated August 8th telling me I have until july 31st. to clean my room and that they warned me about it in feburary and i hadnt rectified situation how do they know i was never given notice they intended to look in my room. Here in california after 30 days im a legal tenant and get afforded all rights as set forth which means 24 hour notificaion they intend to enter my dwelling however i get notice instead which means they entered when i wasnt here otherwise how would they know what my room looked like. They also stated they offered to help me ya right if I want help cleaning my room or to have maid service it will cost an additional 10 dollars. and whatever happened to free breakfast never once in the whoile year. BED BUGS, RATS, ROACHES

On Friday July 22nd my family and I arrived at The Extended Stay in Richmond Virginia (6807 Paragon Pl, Richmond, VA 23230) around dinner time. We simply needed to stay the night and continue our travels in the morning. We had already drove 6 hours and were tired. As wee checked in the building had a smell of wet dog and weed. Something just didn't smell right.

We settled down in our room and then went to dinner. Around 8 o'clock we start to get ready for bed. My daughter was to sleep on the pull out couch. We pull out the mattress to the couch and get hit with the smell of urine. The mattress is stained all over it with urine, brown unknown stains and blood! I have pictures!

I call the front desk for a manager to come up. She says there is no manager but she will come up. She comes up and basically says nothing after looking at the mattress. Says she is going back downstairs and calling her manager to see what to do!? No sorry... No, "let's get you guys out of here"... Nothing!

My husband and I then decide it tie to pack up and get out of there. So, I call down to the desk... Still not hearing anything from her... And tell her we would be leaving and that she can give us a total refund.

It's now 9 at night and I need to find somewhere for my husband and kids to stay the night. She gives me a refund and that's it! Doesn't even offer to give us a new room and a refund... Almost as if this was a normal thing?

I finally find somewhere to stay and to be honest, it was just as sketchy as this place. We had a crappy night of sleep and just wanted to leave as soon as possible.

We were very unhappy with the hotel, the accommodations and the breakfast. We will never stay at another Extended Stay America Hotel again.

We stayed at the Extended Stay America Hotel #10. West Hills Knoxville Tennessee from August 2 thru August 6. We had 3 rooms: 102, 223 , and 324 . Our reservation was made in December 2021 for 3 rooms near each other and one of them was to be a handicap room with a walk-in shower.

When we checked in on August 2nd the deck clerk said the handicap room would be on the 3rd floor. 3 flights of stairs and NO elevator. This would be impossible for me to climb all those stairs. He later changed his mind and said the handicap room would be on the first floor. We were given rooms on 3 different floors NOT near each other as we requested when the reservation was made. The clerk gave us a coffee pot and 4 bags of coffee for room 102. We did not get coffee cups. We were told about the breakfast times and room 324 got the WIFI passcode. Not very consistent.

We got to the entrance for room 102, the walkway was very uneven and the grass was very overgrown. Difficult to find the entrance door. The inside door was very heavy and stuck so was hard to open. Upon entering our room we felt it was depressing looking, dark and unorganized. The room smelled musty. The furniture was very uncomfortable. The carpet was old and worn. The bed was very hard. The bathroom had a lot of handicap bars but only a tub with a shower. We had requested a walk-in shower. For a handicap person this was unacceptable. The only toiletries were a tiny container of shampoo and 1 small soap. There wasn’t even any paper towels in the kitchen. The TV went out during the rainstorm. The floor in the main living area slopped. Was dangerous for me since I have problems walking on uneven surfaces.

Room 324: When they tried to enter the room the key would not work. They had to goback to the desk clerk from the 3rd floor. He gave them a room across the hall. (Amazing since we were told there were no other rooms available.) Their room was as dark and depressing as 102.

The grab and Go breakfast was a joke. NO juice or milk (you know many people don’t drink coffee.)

These 2 rooms were paid by Janice Gies 9312 Baron Road Bonita Springs, FL 34135. Phone number [protected]. I paid $406.00 for each room. I certaintly would like a full refund.

Room 223 was paid for by my son John Gies. He is sending his own information.

Greetings:

On Friday, August 5th, 2022, at approximately 12 noon there was loud grinding sledgehammer-type noise outside my suite 121. Thus, my restful sleep was interrupted. I explained to front desk clerk my situation and if manager could reach out but, never got in contact. The least front desk clerks or management can do is keep abreast of these maintenance duties and NOT rent a room where a guest is staying near-by. This deafening noise was right outside my door it seemed and without alerting one at least with a phone call. Really disappointed since I am a regular at this location 8940 E. Sligh Ave. Tampa, FL 33610. Extended Stay America Premier Suites Fair Ground Casino.