Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - The manager at Extended Stay Fridley and the policy
Going back to sometime in February, I paid a charge for (Joseph Word) and wasn't told that my card would be stored in their system as a method of future payments. I've tried to get this resolved by calling the location it took place. (Fridley) when I spoke to the manager regarding this matter, she was rude and hung the phone in my face 3x.
I've reached out to the Corp office with no resolution. I'm continually being told it's being elated to the manager of operation/ district manager.
My last attempt was 3/28/23 with still not being able to get an answer or refund.
Yolanda S
Desired outcome: Explanation as why I wasn't told this. I feel like I wrongful charged. Apologies should be granted. Corp office sucks, not able to address the complaint when I've been calling 3/15/23.
Latest Extended Stay America Reviews
Over 30 day stay--hotel refuses to refund taxes Was charged for my service dog then told I would be refunded but now cant get anyone to call me back and they never issued my refund Management Room Price gouging & dangerous!!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
https://www.newsbreak.com/news/2967304460148-opinion-hotel-guests-petitioning-for-justice-experienced-hostility-not-hospitality-stop-extended-stay-america?noAds=1&_f=app_share&s=i16