Express Scripts review: Mail order prescription required by insurance company

We placed the medication order on November 13 and confirmed with Express Scripts that it would be shipped. However, a follow-up on November 20 revealed that the medication had not been sent, and no notification was provided to the patient. Customer service then assured us the order would be expedited. Three days later, after the medication still had not arrived, we contacted customer service again and were told that shipments do not occur over weekends and the medication was still pending. On November 24, another call resulted in an apology for the delay, but no shipping status was available despite being told previously that it had shipped. After filing a formal complaint on November 25, we finally received a shipping notice, and the medication was delivered on November 26 after 7 PM—well past the original estimated delivery time of 2 PM.
Due to this delay, the medication will need to be restarted and re-titrated after a week without therapy. It has been over 13 days since our initial contact with Express Scripts, and throughout this process, we have received repeated excuses for why the medication was not shipped. This level of service is unacceptable. It is concerning that a company can mishandle medication orders in a way that disrupts treatment and jeopardizes patient health.