CB Travel Agencies and Tour Operators Expedia Complaints #2-21

Expedia review: Very Disappointed in Marriott's AC Hotel St Augustine FL

Skip Cook of US

Apr 15, 2026 12:03 am UTC

Verified customer

Featured review

To Whom It May Concern:
Extremely disappointed! We will never stay at this hotel again!

From a safety concern, showers need no-skid treads or a mat, very slippery. Also, shower could use grab bar on the wall, having one on the door that opens when touched does not provide safety.

Need for a guest information booklet to describe how lighting works and other amenities.

Bathroom glass Door is noisy and not easy to close. Need a nightlight in bathroom

House keeping changed out some towels but not all used ones hanging inside shower door. They never replaced coffee pods for coffee machine. I had to go to front desk and they did not have any. They had to have a person deliver it to my room.

TV was not the easiest to use. Remote would not function as expected, went to lobby and asked for a new TV Remote.

Coffee in lobby was minimal, not available in afternoon or evening.

Breakfast should be complementary for the price that clients pay for the room.

Parking Cost of $25 per day (tax included) in an open non-secured lot is ridiculous with the cost of the room that is charged.

No alarm clock in room, wall light on side of bed was terrible including on-off switch.

Small round table and a single chair not helpful for 2 or 3 guest and computer use.

Construction noise was annoying.

From Positive side - hotel staff very friendly and polite. Hotel was clean. Positives do not outweigh the negatives, would not stay there again or recommend it.

Best regards,
Earl & Mary Cook

Recommendation: It is your decision.

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