Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel Agencies and Tour Operators Expedia Complaints #2-21
Expedia

Expedia review: Terrible in correcting their mistake ( 1 comment)

P
Author of the review
10:20 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed a reservation for a car rental and placed pick-up time as 11:30PM and drop off time at 3:00 PM. However, when it was entered at the car rental place the times were entered as 10 AM for both. When I called to change the times, I was told it was impossible, I had to cancel the reservation and rebook it and pay AGAIN and wait for the refund. No one person could do something as simple as change the times and I refuse to pay AGAIN the $600+ and hope it is correct; I am changed $100! This was someone else's mistake, and I am being charged for it. How can a company as large was Expedia not be able to do something as simple as changing a time for the reservation. I can see how they make money, they make a mistake and charge for THEIR mistakes.
Note I was on the phone for over 3 hours with the pone with Expedia and the car rental company attempting to fix THEIR mistake, and the only thing I got was an " I understand your frustration, but please rebook your reservation".

More
Send message
Copy link
Report
1 comments
Add a comment
K
K
K. Howell
1 comments
Send a message
Jul 23, 2026 10:06 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

That is unacceptable and I would be livid. You are being held hostage by their broken system. Here is what I would do: stop calling the frontline drones. Send a certified letter to Expedia's legal department with your reservation number and a clear demand to correct the times at no extra charge, citing their error. Also, dispute the $100 fee with your credit card as an unauthorized charge, because you never agreed to that change. If they want to play hardball, mention you will file a complaint with the Department of Transportation, since rental car time changes are a routine adjustment. You are not paying for their incompetence.

More
Copy link
Report

More Expedia reviews & complaints

Expedia - ignored my complaint after taking thousands 135
Expedia - Non refundable 8
Expedia - avoid! avoid! avoid!!! 17
Expedia - beware & expedia vacation waiver& 4
Expedia - trip insurance is a rip off 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Expedia - refund itinerary # 7343531174502 2
Expedia - Hotel booking
Expedia - expedia.com. sg ignores their own refund policy and cheats its customers
Expedia - demands $900 extra weeks before my flight
Expedia - Unhelpfully helpful.
View all Expedia reviews and complaints

  1. Expedia Contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
    Click up if you have successfully reached Expedia by calling +1 (866) 310-5768 phone number 7 7 users reported that they have successfully reached Expedia by calling +1 (866) 310-5768 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number 152 152 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number
    United States
    +1 (800) 469-1793
    Click up if you have successfully reached Expedia by calling +1 (800) 469-1793 phone number 1 1 users reported that they have successfully reached Expedia by calling +1 (800) 469-1793 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number 5 5 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number
    Canada
    +1 (866) 348-7330
    Click up if you have successfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 348-7330 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number
    Belgium
    +1 (800) 563-0600
    Click up if you have successfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 563-0600 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number
    Mexico
    +1 (404) 728-8787
    Click up if you have successfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (404) 728-8787 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number
    USA & International
    +44 203 024 8211
    Click up if you have successfully reached Expedia by calling +44 203 024 8211 phone number 17 17 users reported that they have successfully reached Expedia by calling +44 203 024 8211 phone number Click down if you have unsuccessfully reached Expedia by calling +44 203 024 8211 phone number 29 29 users reported that they have UNsuccessfully reached Expedia by calling +44 203 024 8211 phone number
    United Kingdom
    +61 280 662 745
    Click up if you have successfully reached Expedia by calling +61 280 662 745 phone number 11 11 users reported that they have successfully reached Expedia by calling +61 280 662 745 phone number Click down if you have unsuccessfully reached Expedia by calling +61 280 662 745 phone number 22 22 users reported that they have UNsuccessfully reached Expedia by calling +61 280 662 745 phone number
    Australia
    +64 99 131 849
    Click up if you have successfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have successfully reached Expedia by calling +64 99 131 849 phone number Click down if you have unsuccessfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +64 99 131 849 phone number
    New Zealand
    +43 120 609 1038
    Click up if you have successfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have successfully reached Expedia by calling +43 120 609 1038 phone number Click down if you have unsuccessfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +43 120 609 1038 phone number
    Austria
    +45 43 682 060
    Click up if you have successfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have successfully reached Expedia by calling +45 43 682 060 phone number Click down if you have unsuccessfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +45 43 682 060 phone number
    Denmark
    +358 972 519 837
    Click up if you have successfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have successfully reached Expedia by calling +358 972 519 837 phone number Click down if you have unsuccessfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +358 972 519 837 phone number
    Finland
    +33 157 324 986
    Click up if you have successfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have successfully reached Expedia by calling +33 157 324 986 phone number Click down if you have unsuccessfully reached Expedia by calling +33 157 324 986 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +33 157 324 986 phone number
    France
    +49 69 945 192 320
    Click up if you have successfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have successfully reached Expedia by calling +49 69 945 192 320 phone number Click down if you have unsuccessfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +49 69 945 192 320 phone number
    Germany
    +353 15 245 005
    Click up if you have successfully reached Expedia by calling +353 15 245 005 phone number 14 14 users reported that they have successfully reached Expedia by calling +353 15 245 005 phone number Click down if you have unsuccessfully reached Expedia by calling +353 15 245 005 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +353 15 245 005 phone number
    27%
    Confidence score
    Ireland
    +39 291 483 700
    Click up if you have successfully reached Expedia by calling +39 291 483 700 phone number 4 4 users reported that they have successfully reached Expedia by calling +39 291 483 700 phone number Click down if you have unsuccessfully reached Expedia by calling +39 291 483 700 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +39 291 483 700 phone number
    60%
    Confidence score
    Italy
    +31 202 008 459
    Click up if you have successfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have successfully reached Expedia by calling +31 202 008 459 phone number Click down if you have unsuccessfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +31 202 008 459 phone number
    Netherlands
    +47 24 159 914
    Click up if you have successfully reached Expedia by calling +47 24 159 914 phone number 1 1 users reported that they have successfully reached Expedia by calling +47 24 159 914 phone number Click down if you have unsuccessfully reached Expedia by calling +47 24 159 914 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +47 24 159 914 phone number
    100%
    Confidence score
    Norway
    +34 912 757 314
    Click up if you have successfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have successfully reached Expedia by calling +34 912 757 314 phone number Click down if you have unsuccessfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +34 912 757 314 phone number
    Spain
    +46 851 761 378
    Click up if you have successfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have successfully reached Expedia by calling +46 851 761 378 phone number Click down if you have unsuccessfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +46 851 761 378 phone number
    Sweden
    +41 445 112 000
    Click up if you have successfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have successfully reached Expedia by calling +41 445 112 000 phone number Click down if you have unsuccessfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +41 445 112 000 phone number
    Switzerland
    +86 400 990 1463
    Click up if you have successfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have successfully reached Expedia by calling +86 400 990 1463 phone number Click down if you have unsuccessfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +86 400 990 1463 phone number
    China
    +852 30 774 857
    Click up if you have successfully reached Expedia by calling +852 30 774 857 phone number 2 2 users reported that they have successfully reached Expedia by calling +852 30 774 857 phone number Click down if you have unsuccessfully reached Expedia by calling +852 30 774 857 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +852 30 774 857 phone number
    33%
    Confidence score
    Hong Kong
    +91 124 487 3888
    Click up if you have successfully reached Expedia by calling +91 124 487 3888 phone number 3 3 users reported that they have successfully reached Expedia by calling +91 124 487 3888 phone number Click down if you have unsuccessfully reached Expedia by calling +91 124 487 3888 phone number 2 2 users reported that they have UNsuccessfully reached Expedia by calling +91 124 487 3888 phone number
    20%
    Confidence score
    India
    +81 363 628 013
    Click up if you have successfully reached Expedia by calling +81 363 628 013 phone number 5 5 users reported that they have successfully reached Expedia by calling +81 363 628 013 phone number Click down if you have unsuccessfully reached Expedia by calling +81 363 628 013 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +81 363 628 013 phone number
    100%
    Confidence score
    Japan
    +60 377 249 556
    Click up if you have successfully reached Expedia by calling +60 377 249 556 phone number 12 12 users reported that they have successfully reached Expedia by calling +60 377 249 556 phone number Click down if you have unsuccessfully reached Expedia by calling +60 377 249 556 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +60 377 249 556 phone number
    100%
    Confidence score
    Malaysia
    +65 64 155 555
    Click up if you have successfully reached Expedia by calling +65 64 155 555 phone number 2 2 users reported that they have successfully reached Expedia by calling +65 64 155 555 phone number Click down if you have unsuccessfully reached Expedia by calling +65 64 155 555 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +65 64 155 555 phone number
    33%
    Confidence score
    Singapore
    +886 277 438 472
    Click up if you have successfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have successfully reached Expedia by calling +886 277 438 472 phone number Click down if you have unsuccessfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +886 277 438 472 phone number
    Taiwan
    +66 27 873 383
    Click up if you have successfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have successfully reached Expedia by calling +66 27 873 383 phone number Click down if you have unsuccessfully reached Expedia by calling +66 27 873 383 phone number 7 7 users reported that they have UNsuccessfully reached Expedia by calling +66 27 873 383 phone number
    Thailand
    +54 19 493 334 949
    Click up if you have successfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have successfully reached Expedia by calling +54 19 493 334 949 phone number Click down if you have unsuccessfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +54 19 493 334 949 phone number
    Argentina
    +55 19 493 334 964
    Click up if you have successfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have successfully reached Expedia by calling +55 19 493 334 964 phone number Click down if you have unsuccessfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +55 19 493 334 964 phone number
    Brazil
    +44 20 7019 2937
    Click up if you have successfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have successfully reached Expedia by calling +44 20 7019 2937 phone number Click down if you have unsuccessfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +44 20 7019 2937 phone number
    Pr Manager
    +1 (604) 235-6812
    Click up if you have successfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (604) 235-6812 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number
    +1 (416) 202-8736
    Click up if you have successfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (416) 202-8736 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number
    Pr Manager
    +1 (917) 332-5039
    Click up if you have successfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (917) 332-5039 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number
    Vice President Finance
    +1 (613) 780-1386
    Click up if you have successfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (613) 780-1386 phone number Click down if you have unsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number
    More phone numbers
  3. Expedia emails
  4. Expedia address
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2026
  7. View all Expedia contacts
Expedia Category
Expedia is ranked 2 among 50 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed Expedia complaints

An unwanted hotel booking done
1
(opinions to this review)
 I am still waiting for the refund
1
(opinions to this review)
Expedia Alternatives
Booking.com 1724 reviews AffordableTours.com 17 reviews FlightNetwork.com 204 reviews Travelation 7 reviews Gaura Travel Solutions 24 reviews