Expedia review: Should be forced out of business.
Expedia/Travelocity told me they couldnt refund money I requested on account of a death in the family approximately 90 minutes after I made the reservation online. They said the money had already gone to Sixt Rental Car, when I called in the morning. I called Sixt, they said they had not gotten payment and that the refund was up to Expedia to execute. I wasted approx 5 hours on phone with both companies (all 3, if you separate Travelocity and Expedia). The CEO of Expedia made $17M last year, in 2025. Why? Why cant we give negative-5 stars, which would be generous. I called help centers in El Salvador, India and the Philippines; no matter which of the many numbers online that you call, you can never get to the HQ in Seattle. Help desk staff are not authorized to say anything except "I'm sorry, I understand your frustration, but that's our policy." DONT USE EXPEDIA OR TRAVELOCITY.
Recommendation: Don't contribute to Expedia's ineptitude and greed.
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