CB Travel Agencies and Tour Operators Expedia

Expedia review: Re: cancel policy with insurance

Blue finest of US

Oct 25, 2025 12:25 pm EDT

Verified customer

Featured review

Dear Expedia Customer Service,
I’m writing to express my frustration regarding a recent experience with your customer support and trip insurance process.
I booked a hotel reservation through Expedia but had to change my plans due to a job-related event that was relocated to another state. Fortunately, I had purchased the trip insurance policy, hoping it would provide some flexibility and peace of mind.
However, when I reached out to your customer service team for assistance, I was disappointed to find that they were unable to help in any meaningful way. I was simply told to contact the insurance company directly to file a claim.
The process with the insurance provider was even more frustrating. I was directed to fill out a lengthy and complicated online claim form, which required multiple documents and felt unnecessarily burdensome. To make matters worse, there was no option to speak with a live agent for guidance or support, which made the entire experience even more stressful.
I expected better support and a more streamlined process, especially after purchasing additional coverage. I hope you take this feedback seriously and work toward improving both your customer service and the insurance claim experience for future travelers.

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Expedia Contacts

Expedia phone numbers

+1 (866) 310-5768

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United States

+1 (800) 469-1793

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Canada

+1 (866) 348-7330

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Belgium

+1 (800) 563-0600

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USA & International

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Australia

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Austria

+45 43 682 060

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Finland

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France

+49 69 945 192 320

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Germany

+353 15 245 005

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27%
Confidence score

Ireland

+39 291 483 700

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60%
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Italy

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100%
Confidence score

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+34 912 757 314

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+41 445 112 000

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+86 400 990 1463

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33%
Confidence score

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20%
Confidence score

India

+81 363 628 013

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100%
Confidence score

Japan

+60 377 249 556

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100%
Confidence score

Malaysia

+65 64 155 555

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33%
Confidence score

Singapore

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Taiwan

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Brazil

+44 20 7019 2937

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Pr Manager

+1 (604) 235-6812

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+1 (416) 202-8736

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Pr Manager

+1 (917) 332-5039

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Vice President Finance

+1 (613) 780-1386

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More phone numbers

Expedia emails

support@expedia.com

100%
Confidence score: 100%

Support

dmcnamee@expedia.com

99%
Confidence score: 99%

Finance

Expedia address

333 108th Avenue NE, Bellevue, Washington, 98004, United States

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