Expediahotel reservations

M Oct 28, 2018
This review was posted by
a verified customer
Verified customer

I booked a hotel through expedia and purchased insurance in case anything came up and I would have to cancel my reservation. When I called expedia to cancel my hotel reservations today on Oct. 28th 2018 at 12:01 pm I was told that I could not get a refund. The customer service rep could not speak good English and I could not understand what he was saying so I asked to talk to someone that I could understand so the supervisor came on the line and she said her name is Jen (she could not speak good English either) she told me that I could not cancel unless I had a medical reason for canceling. I explained that I had an emergency situation that is keeping me from making my trip after about an hour I am just now getting off the phone with her and I finally got my reservation canceled but I will tell you now I will never use Expedia again. This is not how you treat loyals customers

  • Updated by myaccount · Oct 28, 2018

    I recently made a reservation to stay at a Hyatt Place Hotel in Austin and also purchased insurance in case I had an emergency and would have to cancel the reservation and I was told that I could not cancel unless it was a medical emergency. The person I spoke with was named Jen, she could not speak good English so it was very hard to understand what she was saying. I have been on the phone with expedia for over an hour and I am very upset with the customer service I received. I will never use expedia again.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions