CB Travel Agencies and Tour Operators Expedia Flight and hotel booking – duplicate charges, refund issue

Expedia review: Flight and hotel booking – duplicate charges, refund issue

Nadiia27.45 of US

Jun 16, 2025 2:09 pm EDT

Featured review

I attempted to book a flight from Winnipeg to Toronto (with hotel) through Expedia. Due to a system error during the booking process, my debit card was charged three times for CAD $458.76 and three times for CAD $597.39
The $597. 39 charges were refunded after I contacted Expedia by phone, but the $458.76 charges were never refunded, despite multiple follow-ups.
I called their support line several times, and though they helped with one part, the remaining issue was never resolved.
I am requesting a full refund of CAD $1,376.28 (3 × $458.76) that was charged in error and never returned.
Expedia must be accountable for system glitches that result in customer losses, and the poor support experience needs to be addressed.

Claimed loss: 1,376.28

Desired outcome: Full refund of CAD $1,376.28 for the unreturned duplicate charges of $458.76.

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