Expedia
reviews and complaints

I went to Las Vegas last October. Our flight was delayed and so we called the car rental company, Dollar, to ask if we would still be able to pick up our car that night. They said someone would watch our flight and wait for us. We got to the car rental location and there was nobody there, and were told to go to Hertz which was the brother company and rent from them. The guy working at Hertz said Dollar would refund our money. We are now being charged for both car rentals, and even though I have called several times, they refuse to do anything about it. Expedia is charging me and refuses to help mediate. I will never use them again to book anything.

2 round trip flights from LAX to SJD were booked through Expedia, purchase date was November 9, 2021. Leaving LAX on February 17, 2022, departing at 4:20 PM. Return flight from SJD February 22, 2022. At the time of booking we purchased flight insurance at a cost of $69.20 for each of the 2 tickets.

We arrived at the airport 4 hours early only to find that our international flight left 8 hours earlier. We were never notified of a time change for the initial flight. Expedia was absolutely no help when we called them from the airport other than an offer to 'expedite' our help inquiry in the following 24-48 hours. This was not at all helpful at the time and we never received a call back.

We already had other parts of our trip booked, including prepaid excursions, car park, and time off work. In order to continue with our plans we had to book another flight for the following day which cost us an additional $135.96 that we believe Expedia should reimburse us for, in addition to the cost of the hotel, $207.09 we had to book in order to make our new flight the following morning on February 18, 2022.

The return flight booked through Expedia from SJD to LAX on February 22, 2022 needed to be cancelled because to the date change for our departure. Those tickets totally $300.62 only being offered as a credit with American Airlines that expires in November 2022 which we will not able to use. Since we paid for the flight insurance, we expect the cost of the tickets should be refunded to us.

I did my reservation online through Expedia for a car for one day and had to cancel a couple days later. They canceled my reservation and they wanted to know why I was canceling and I explained my situation which is none of their business and they said they understand and I would get my refund which was 20.00 for collision and 42.00 for my rental well a few days later I received the 20 dollar collision refund but no car rental refund so I waited over 2 weeks and still nothing so I call back back and I'M waiting a half hour on hold to talk to some one to see where my 42.00 is and now they tell me it's being processed and the amount is only 5.00 dollars. It says right in there in ad if you cancel before pick up you receive 100 pct refund and they lied because I had canceled a week before my trip and they said I was all set and to wait about 10 days for the car rental refund for 42.00. They are ripping off the people and getting away with it and this needs to stop. Hopefully there is a class action lawsuit filed against them.

I am absolutely disgusted with the customer service I have received with EXPEDIA.CA . From the ridiculous wait times as well as the time zone differences. No resolutions ever. I have been waiting over 2 years for a refund of $7000.00 CD. They never have any answers. Fast at taking your money they definitely understand how to do that but zero clue in dealing with refunds. Huge language barriers. Managers never call back. They get a -10 rating from me overall service is deplorable.

First, I need to explain that my Hotmail account had been hacked and I am changing everything to Gmail.

I needed to cancel a hotel booking. No problem. I then informed the rep that my email address was changed and to please change it. She said ok and claimed to end me the written confirmation. Never received it.

Spoke with another rep who read to me the email address, which was incorrect. Said he changed it and sent an email. Never received it.

Tried to 'chat' online. Not helpful.

Finally spoke with a rep, Rene, who was very understanding and helpful and she was able to correct the email address and send the confirmation.

I have been a loyal member of Expedia and have always told my friends about you.

However, this is the first time I have not been completely satisfied and at one point I thought I would use one of your competitors.

I will use you again in the future but if this low competency of customer service reps. continues, I will take my business somewhere else.

Thank you,

Judith Berland

judi. [protected]@gmail.com

Went online to see if I could call someone to talk about the rental but always got the automated person. Did no help. I don't have the stuff she need but I have the other things like I got the email, the password and everything else but she did not go a good job at transferring me to a human. A human. She would justly end the call every time. This need to get fix because why would you call this company a good and communitive company of your customer service is [censored] where I can't get what I ask for helps.

1. We had made a car rental booking with Expedia for our trip to Tasmania between 20/12/2021 and 05/01/2021 (see the attached "Original Booking")

2. We live in Western Australia and as a result of border closure due to Covid-19 had to return home, and return the rental car already on the 25th of December (see the attached "Proof of early return").

3. We have been trying to contact Expedia via phone and email (see multiple email samples "Emails sent to Expedia...")

4. While all accommodation and other activity bookings were promptly refunded by another operator (booking.com) Expedia has been ignoring our communications since December last year.

I booked, through Expedia, an overnight stay in New York City due to the fact I will be flying in late into JFK Airport. here were no flights leaving that late to my destination, thus, I decided to stay overnight at a hotel. One of my concerns was transportation to and from the airport to the hotel. In Expedia's filters, they have "Free airport shuttle", thus to and from the airport. After booking, I learned that this is not the case and I am responsible for my own transportation. Therefore, Expedia mislead me into buying an hotel space for one night by misleading the claims.

EXPEDIA charged me excessive service fees/taxes. I would like the service fees/taxes to be billed to a separate card. I have been calling and calling and emailing for days. No one is correcting the error.

Impossible to get through on phone, I tried all day. Flights charged on my credit card $1,429. I have a reference no. But no itinerary, nos. Ottawa to Penticton march.4 and Vancouver to Ottawa April 2. Sue Horvath and Charles Robb

You emailed us that one of our flights is changed and no good. My mother is 89 yrs old and it's our last visit. Reference nos. [protected]

[protected]

we need an immediate response

Two years ago we booked a return flight from LAX to LHR for June 4, 2020 - cost $ 4252 - 2 travellers. Itinerary # [protected]

Was notified by Expedia two weeks before the flight, in May 2020 that Virgin Atlantic cancelled this flight due to pandemic - and that we could get a refund or a credit. We understood the situation. Europe was closed to all travel.

We chose the credit as this is still a trip we plan to take and have saved a long time in order to actually make it happen. Even though this leaves the money with Expedia for all this time, and now all I want is to rebook this flight. But after at least 5 phone calls and countless hours I have gotten nowhere. Please see Case # [protected] - the agents was very pleasant, but after more than two hours could not rebook this flight for us.

We only chose the credit after the virtual chat agent indicated that we could rebook using this credit up to Sept 30, 2022. We have a copy of that chat with Expedia dated May 14,2020, where we spoke to an agent called Carlos at 3:57 until approx 4:23. But of course there is nowhere to send that evidence to Expedia. See below - I attached it here.

This chat is definitely recorded and Expedia can check the call logs to see exactly what was explained to us. Carlos even gave us a reference number to use when time comes to rebook the flight.

That reference # is E-[protected] - all we are asking is that Expedia honor what they told us two years ago.

My last call on this occurred on Feb 18th from 10:30 to noon (the time of this writing) where I was told that their 'Escalation Team' is working on this - but I asked when I might hear from them and who to contact if I do not hear and the agent couldn't answer these questions. I asked him to please check to see when I might hear and what to do if I do not hear in time for this flight to occur. I am still on hold waiting to hopefully hear this answer. This call has a new Case # [protected].

NEVER, EVER PURCHASE THE INSURANCE! It is very limited on what it covers. My dog began having cluster grand mal seizures and I was unable to find a sitter to care for her since it required hospitalization and medication multiple times a day. The insurance does not consider this a reason to cancel! What is a person supposed to do? KILL the dog?

my friend and I booked a trip to mexico for our birthdays right before covid started. When travel was banned we were told we were receiving a credit for future use. In March 2021 we received an email saying that we were getting a refund and that no action was required. After not receiving this refund we started calling. As the trip was booked through Expedia for an air canada vacation, the number was a different one. We spent tens of hours on the phone and kept getting told that the booking didnt exist despite having an expedia booking and a clear statement that our card was billed. During this time we also emailed, sent messages through twitter, facebook and instagram. The person would say they could help and then once we gave details we were told that there was nothing we could do. Eventually we were given a specific number for an expedia customer service group that was specific to trips book for Air Canada Vacations. We were assigned to a manager and assured that we would get help. After not hearing from him several times we called back and they said they had tried to reach us despite no signs of this attempt via phone or any other mechanism. We were told that we weren't the "only people in this situation" because that clearly helps. Eventually that person disappeared. We have talked to Air Canada who stated that our money was refunded to expedia. Expedia is refusing to do anything let alone give a credit. We have gone to the BBB and TICO for assistance and have not had much success. Expedia responded there was nothing they can do. Each time we can we have to start at zero because apparently there is no record. We are running in circles. As students, we could really use our money back and based on the expedia twitter there are other people having the same issue. I really hope that you can help!

In November 2021 a guest made a booking with us for December 2021 holiday - 10 nights. After numerous times of trying to get hold of the guest (without any luck) and phoning Expedia to inform them and asking for help, they said that they would make a note of it and let us know. The guest did not arrive and after more intensive check was found to have false creditcard details and phone numbers provided to Expedia. We could not login on Expedia, and phone them again. Explaining the situation. Expedia keep sending us an invoice for commission, although we have told them numerous times that the guest did not arrive, all information on Expedia is false!

Now Expedia blocked our establishment.

We feel that Expedia is NOT ensuring that information that they send to establishments are true and confirmed - they are the service provider and has the responsibility to ensure true information to the client And not blame the establishment for their lack of controle and admin faults.

Avoid this location. Facilities are run down, staff poorly trained, access confusing, bad value.

Rooms not as advertised.

I purchased a trip for 2 to an all-inclusive resort. When I arrived, the resort said Expedia only reserved a room for 1 person. The front desk clerk, Nacho, and his manager both called Expedia and were hung up on. I called Expedia and was told they didn't recognize my reservation number, or the phone number associated with my account and hung up on me.

Our friends went with us, Allen and Pam Nolan. The website did the same thing to them. They ordered for 2 persons but when charged the website must have reverted to 1 person, so they also had to pay for a 2nd person once they arrived at the resort.

Expedia website defaults to 2 persons in a room so I would have had to purposely deselect 2 persons and select 1 person which I did not do. And the front desk attendant said this has happened to a lot of other people as well as my friends that went with us. Which confirms that the website has a glitch.

We both had to pay for a second person when we got there. The resort said the price we paid Expedia was the current going rate for 2 people not 1.

I payed £366 for my flight. I called Expedia to change my flight, they asked for additional £133 for the difference between both flights. I authorized the payment. I received confirmation email and receipt. I then received an email saying my flight was not ticketed by the airline. I called Expedia, the agent said there was a mistake with repricing the ticket and the change is £170 instead of £133 and the previous transaction will be refunded. Then, I check my Expedia account and there is no ticket and an additional £127 was taken from my card without authorization. I check my ticket on Egyptair and the ticket price is £260 only! I have paid over £750.

I made. are reservation but had to cancel because plans went sideways. However I just got charged. But now I can't find the iternary number, the confirmation for the reservation email or cancelation email... I see on my account that I never had the trip. It's not on my past trips... I try to find it with the iternary number that I had to get because I called the hotel and they gave it to me which is " [protected]" and it says that doesn't exist... so I'm confused on whats happening here.

Taking a flight to Phoenix from jfk. Specifically booked a JETBLUE PLANE. Five hour flight was transferred over to American Airlines. standing at terminal 5 with no record of my flight on jet blue. It was switched to AMERICAN. Still not resolved. first call was to receive answer in 24 hours. Second call five bus days. third call getting run around!

I booked a rental car through the Expedia in around January 2022 with Dollar rental car. (First booking, canceled [protected])

I had to change the time of pick up and drop off time, so I cancelled it and re-booked it instead of call and change the those times without realizing that there was 50 dollars cancel charge.

I did it again changing drop off time again. There was again $50 dollars cancel charge. (2nd booking Canceled [protected])

I had third booking with correct pick up and drop of time with same rental car company, Dollar rental car. (3rd booking [protected])

Then, I realized that I have $100 (1st and 2nd booking) cancel charges.

My husband called Expedia saying that we just wanted to change the pick up and drop off time, can they wave the cancel charges, then they said that we have to call the dollar rental car. We did that, then Dollar rental car said that they are OK with refunding us the charges, but Expedia has to agree with that.

This time, my husband texted the customer service of Expedia. One of customer representatives texted us back say that they understood the situation, and they said they will take care of it, and send us email later.

On the email

they said that they cancel the current reservation as our request (which we didn't ask them to cancel) our request of waving $100 was approved, and will get back to us shortly.

I checked the itinerary and found out that our current reservation was canceled. I already paid for $262.88 for the current reservation, but the email said that they will refund us $312.88 in a couple days-

I could not understand at first, but I figured they canceled our current reservation without any reason which I paid for $262.88, somehow they return this money with adding to $50 wave of cancel fee from previous canceled reservations.

Now they charged us $150!

What we wanted to do was to keep the current car reservation, and get refund for $100 as waved charges. But I didn't want to go through this problems all over again, since Expedia is hard to reach a person who actually understand the situations. Ok to lose $50 and book the new reservation with other rental car company.

A couple days later, I saw refund from Expedia for $212.88 not $312.88 as they promised. (I think they not only not refunding the $100 as they promised but they charged $50 cancel fee for canceling current reservation which we wanted to keep)

We emailed, they said according to contract, they can't refund any of cancel charges.

I contacted again through email asking to give me the direct phone numbers to contact manages to discuss my situation, and I and my husband also called them too.

The customer service person named Adam telling us the exact same thing, and we kept asking the phone numbers to talk to managers, since he seemed not understanding our situation. But he refused to give us the phone numbers, and he determined that we canceled the Dollar rental car reservations just wanting to make reservation with other company. That's not case here.

There is no way that we can reach the person in Expedia who knows our situation and solve it.

Please help