Expedia
reviews and complaints

Expedia/Ebookers is not refunding my money since 2020. I have clearly stated that there are no travelling plans for me until this covid pandemic is over and they can not hold my money for all this time.

They have extended the voucher which I am no longer interested in. They try to put the blame on British Airways and visa versa.

They didn’t have the sympathy to honour their customers in pandemic crisis which shows their customer service is broken and useless.

I am still fighting for my right to refund because it is a big amount because of international flights.

I received an airline credit when COVID first started in April of 2020. I did not travel at all during COVID and the credit needed to be booked by Dec of 2021. I received an email to remind me. There were two credits issued. One for JetBlue and one for American Americans. I used the one for JetBlue and asked for assistance to book the one with AA. The agent informed me that I had already used that credit. I explained to her that I most certainly did not and that it must have been fraud. Well, I have spoken to at least 3 agents, the latest one accusing me of being in on the fraud or having a friend use the credit. They have the phone call of whoever made the call to use the credit, and the credit card used to pay for the overcharge is not mine. They are telling me that because my name is on the ticket, they cannot do anything. There is also conflicting information given to me about the supposed purchased ticket. The ticket they sent me as "proof" is not until Oct of 22. They told me the flight was already used last year and was from Miami to San Jose. The "proof" they sent me was a booking for departure from Seattle. I have spent over 5 hours on the phone trying to explain it is not my job to verify fraud or to investigate, but they clearly are not looking at anything that could show who was able to do this. The latest agent I spoke with, supposed a supervisor, couldn't fathom how someone could get my email address and phone number. Couldn't fathom. She also said she has NEVER been a victim of fraud, to which I explained someone with some experience with this sort of thing might have a more unbiased view and look into it. She claimed she "cannot" flag it as fraud. She explained there was no way they could have found my information they use for verification (phone number and email), and I looked in my email. I received no confirmation from them about this supposed flight. My email is the only one on the account (they looked apparently). I asked to speak to ANYONE else who would maybe stop using confirmation bias to prove she is right when she isn't listening to ANY information that doesn't align with her thought that I was somehow involved in this. That is not only offensive, it is the worst customer service I have ever received and she should not be working there. The least she could do was investigate the things that didn't line up. I had previously spoken to one lady in the ticketing department who was willing to look into the fraud, but I had to look up some information and had to call her back. Boy was that a mistake. Another two hours of my life, with another agent that answered, gone, blood pressure just rising. The credit was for $331. At this point, I just want the money back and to never have to speak to the customer service people there again. I am attaching the supposed "proof" of my plane ticket using the credit.

Hello, my name is Elena Popovici. I booked a business class ticket for a Costa Rica trip through Expedia for July 2021. Due to COVID restrictions in Costa Rica I ended up cancelling my trip.

From LAX to Liberia I booked a business class ticket throug Delta. When I cancelled the trip I got full refund for this ticket.

From Liberia back to LAX I booked through American AIrline.

Itinerary or confirmation number from Expedia: [protected]

• Ticket number(s) for American Airlines: [protected]

Expedia refused to refund me the money for the business class ticket. Instead of arguing with them, I accepted the credit as I knew I would end up traveling again.

On Jan 12th 2022 I got an e-mail from Expedia advising me that I had to use my credit by 3.27.2022. I looked that day at Expedia and I saw the credit on my account.

On 2.27 I wanted to book a ticket to Las Vegas and logged back into my Expedia accunt. Surprise. the credit had disappeared.

I called Expedia. They said they are not sure what happened and that they cannot give me back the credit. They told me to call American Airlines.

I called American Airlines. I cannot get through. I am on a 4.5 hour cal waiting to speak to someone. Then I am not able to connect. This is ridiculous. Plus, on the on hold messaging for American Airlines, they mention that all travek booked through a 3rd party should be handled by that 3rd party (ie. Expedia).

I am not sure what to do. I need my ~$500 that I paid for. Can you please help me? BELOW IS MESSAGE FROM EXPEDIA WHERE THEY MENTIONED i HAD A CREDIT ON MY ACCOUNT:

"Your airline credit for itinerary [protected] expires soon: Complete your travel by 3/27/2022

Dear Elena,

We want to remind you that your airline credit with American Airlines expires soon.

To use your credit, you must:

• Book your travel by 3/27/2022

• Complete your travel by 3/27/2022

Important: American Airlines sets the rules and restrictions for their airline credits, not Expedia. Please check the airline’s website for the policies that apply to credits for flights canceled due to COVID-19.

Ready to rebook your flight?

We can help you book a flight with your airline credit. If your plans change after you book, you may be able to change your ticket without incurring a change fee. Check the airline’s website to find out more.

You can check your available credit at any time on your coupons and credits page.

If you checked out as a guest, you can access your credit information by creating an account using the same email address you used when you purchased your original ticket.

Book a flight

When you rebook your flight, you may need your Expedia itinerary or confirmation number or your American Airlines ticket number. Your itinerary may be associated with more than one ticket number.

• Itinerary or confirmation number: [protected]

• Ticket number(s): [protected]

Check travel restrictions for your destination

Many destinations have COVID-19 travel restrictions in place. These restrictions can change quickly and without prior notice. Check any national, local, and health advisories for your destination before you book. Continue to check for updates frequently as you get nearer to your departure date.

You can visit our COVID-19 travel guide for information about travel restrictions.

All of us at Expedia value you and are grateful for your business. We hope you and your family stay safe and healthy.

Sincerely,

The Expedia team"

Itinerary # [protected]

Flight booking reference: VHF56H

AKL > ZQN 03 February 2022

Booked on 20.12.2021

The airline cancelled my flight but I could not make changes with the airline as I booked online with Expedia.

I tried the virtual bot could not help

Six phone calls to the Expedia call centre (total time 14 hours on hold) I did not get a resolution.

The Expedia call centre could not find my booking reference or ticket number and when I consistently asked for a supervisor (as each time I called there were no notes made regarding my previous calls) so the person who answered the phone could not help me I was either cut off or told I would be called back which never eventuated.

Booking was very easy via the Expedia website however it was impossible to get support of any type.

I had to book and pay for alternative flights directly with the carrier which is unacceptable.

I had planned to take a relative out to Vegas due to some hardships he had been going through Expedia on January 17th and departurewas set for February 3rd. Decided to get the travel insurance just incase anything happened. A few 2 days later on January 19 my cousin had canceled due to the nature of his work but I still planned on going. But regardless you cannot just cancel one person on the policy it cancels both. Proceeded to call the company and was told to contact the airline directly and they would issue a refund on trip cost right after. Went through the whole process and submitted my claim once again. Process states 10-15 business days for everything to be reviewed. Once I contacted this company AIG insurance I spoke with some lady and she gathers my info and after all is said and done she told me a response had been sent out with a decline but I had never received it. Why offer insurance if it's not going to cover your trip? To all who are trying to save a couple bucks file or make your arrangements with an airline directly skip this whole process cause when you cancel a trip directly through the airline the process is entirely non stressful and you are refunded promptly.

On Feb 6th I went online to redeem my airline credit . I chose my trip to London Gatwick leaving Aug 4th 9pm returning Aug 25th 1.40 pm. The cost online ticket price was $799.01 when having to contact the ticket agent for dealing with the credit he came up with the ticket price of $860.00 . When I questioned him why there was a difference he stated there had just been an update of ticket costs. Iwish they would update their online prices first so people are not misinformed of the price of a ticket. Very poor business practice in my view.

Regards. R. Linsley.

I had mad reservation for two nights at the Baymont Hotel [protected]) The reason I chose this hotel was it had a pool and hot tube available for use the photos in their advertisement show it. It also shows a jacuzzi in the room that I selected. When I check in i ask about the pool, and the person at the desk said it was out of service but will open on Saturday. I told her that I rent the rooms because of the pool area. The room did not have a jacuzzi as advertise on their site. The bed looks like it been there for ages and was not comfortable. The TV did not work and aI ask the front desk that the remote would not turn the TV on or off she gave me another and that didn't work, the next day she gave me another and still did not work. The manager came by and tried to fix the problem but was unable to do so. Saturday the pool remains close, I ask about it and they told me it would be close for the day. I wanted too get away for a few days and sit in a nice warm hot tub and did not get what i was looking for. This hotel should not be on your site it everything most people would not want in a room, Breakfast was a bowl of cereal and a few muffins, so that was a false statement. the heater was loud and noisy. and the room looks like it was ghetto standards use for the homeless or people on welfare. I would have pay much more for a quality room, but when I saw the photos, it looks nice until I arrive. If you ask me what rating I would give a 1 and i am being nice.

I booked a car rental for for February 4th - 7th 2022 to be picked up and dropped off at the Memphis International Airport through Expedia. Rental was provided from Hertz through Expedia.

Weather delayed my flight from Boston to Memphis from the 4th to the 5th. After trying to contact Hertz to edit the booking, I was told by automated message that I could do so online - tried this and was unable to due to a "rate issue" - booking through Expedia. I spent over an hour on both the wait line with Hertz and then with Expedia trying to edit this reservation by one day. Ultimately I had to cancel the booking as it would not allow me to edit or give me an option otherwise.

I learned after the fact in trying to re-book that I don't get any of the money I put down back. $157.02 put down to reserve the car and not one penny back. I understand Expedia and/or Hertz wanting to make some money on a last minute cancellation but my entire down payment seems excessive and unfair especially as I still needed a car and wanted to simply delay my pick up. On top of this, the cancellation to my flight was out of my control and due to weather.

I believe that both Expedia and Hertz need to review their policies as this is truly an unfair practice and certainly not the way to keep customers returning. I know I won't.

I supposed to travel with a friend using TAP in 2020 (tickets [protected]-Nilsa Fleury; and ticket [protected] for Marcelo Borges Alexandre). My friend bought the tickets but due to Corona Virus, the flight was post pone and after we couldnt travel anymore for health issues. All the flight companies are refunding people due this issue. TAP sent us emails that Expedia needs to solve and Expedia said TAP didnt send the credits. I am a simple client and I think this is a problem between two of you and I dont need to be involved. I called TAP an Expedia many times and nothing happened. I expect Expedia solve this problem for us and go through TAP by itself since TAP wants to connect Expedia as they said. I dont know the cause of this lack of communication but I need a solution. Please let me know whats the day you can send to my friend credit card (xxx6859) the refund.

Thank you

Nilsa Fleury

Hi there,

I have called Expedia seven times to follow-up on a hotel cancellation I made back in December 2021. I cancelled the hotel booking six days in advance of the check-in and was told I would receive a full refund. Expedia tried to reach out to HotelBeds to cancel the booking but did not follow-up before the check-in date or hear back from them.

As a result, I was charged a penalty even though I cancelled the reservation well in advance and now I have contacted Expedia numerous times spending at time over an hour on the phone with agents without any resolution.

Why isn't Expedia honouring their cancellation policy and penalizing customers for oversights or issues they are having with third party vendors?

We booked our flights with Expedia way back in July 2019. These were for flights for travel to Mexico. Our cruise was cancelled due to the COVID outbreak, so the travel was cancelled. Emma.Costantini would be the name that the booking was taken, the flights were for David, Emma, Riley and Greyson Costantini, and Kim May. Our Itinery number is [protected]. We had two airlines Delta and Alaska I think. The flights came from my credit card in the name of KIM MAY.

We have tried several attempts to use these credits, but to no avail. I am insisting in full credit with added interest be returned to my credit card.

This will go to the Attorney General as well.

I have a credit with expedia from March of 2020. I used part of it in September of 2021 and when I went to book a flight this past December, the remaining credit had disappeared. I have been calling and working with both agents and supervisors for 8 weeks trying to get this corrected. It is obviously an agent error. I have talked to 8 different agents, the majority of the time waiting for more than an hour on hold. I am told it has gone to a 'team' to figure out the problem and they will get back to me in 5 days, 24 hours, 10 days etc. and no one has gotten back to me. Each time I call the agent has no knowledge of my complaint, I insist a number of times for a supervisor which I am then either put on hold for an hour or more or told someone will call me in an hour which doesn't happen. When I ask the supervisor that I finally get hold of, who has supposedly straightened the situation out and sent the proper info to the "team" who will have an answer for me in 10, 5 days, 24 hours etc., for identification, I only get a first name. It has been a week since I last talked to a supervisor and once again no one has gotten back to me. I would expect that expedia would give me my refund and then figure out the error later but this hasn't happened. My first call was on December 12, 2021 and it is now Jan 27, 2022. I have attached the same email I have sent 6 different times now that shows the original credit, the cost for my flight to Maine in September and the money still owed me. This is egregious, unethical behavior.

booked rental car for Jan 17 2022 in edmonton ab until jan 24 2022 flight got cancelled due to weather rebooked was for Thursday jan 20 2020 called rental place ROUTES car rental told them what was going on contact expidia at same time could not get anyone on the phone they told me that i could not cancel so i kept booking got to edmonton on thur and they game my rental away so i had to book with orbitz last min. expedia took payment but never del the feeling of being dropped off in the middle of nowhere sad

I had two very frustrating experiences today and I never got complete answers on either call.

Customer rep call: Called agent @ 9:21 am per instructions on Expedia website to apply unused credits and confirm the cancellation of four flights. He seemed frustrated and left me on hold for long periods of time without checking back with me regarding his progress. When I asked to upgrade to the ticket for $347, I was told I could not, even though I didn't have enough credit to pay for the Basic economy ticket. When I asked if the Basic Economy ticket required me to pay $35 for carryon or if carryon was not permitted, his response was I would have to pay the additional $35, although he didn't sound very confident when he said it.

At 10:18 am I confirmed my flight to Guadalajara has been made. At 10:19 am, the agent attempted to create a new record for my American Airlines credit. At 10:25 am, he came back on the line and informed me the credit had already been used. When I questioned why it was still on your website, I was told, "It's common sense." He kept talking when I asked him over and over to stop talking so I could clarify. I finally raised my voice to the point that he couldn't ignore me. He either didn't understand my question or just didn't care. I finally told him I was going to end the call and ended it at 10:27 am.

Second conversation was on chat... Kirat (Agent)
Hi, this is kirat, please allow me a moment whilst I review your conversation". How can I help?

Me: On itinerary [protected]... why are the taxes and fees so high?
$107.57

Kirat (Agent)
Let me check
For your trip to Palm Springs, on 30 Apr 2022

Me: Yes

Kirat
(Agent)

Please keep this chat window open so we can stay connected

Me: It's been open... are you seeing it closed?

Kirat
(Agent)
I want you to be on this chat to avoid disconnection

TOTALTAX USD 107.57
TX01 USD 5.60AY TX02 USD 19.70US TX03 USD 3.96XA
TX04 USD 7.00XY TX05 USD 6.11YC TX06 USD 57.30XD
TX07 USD 3.40XO TX08 USD 4.50XF

These are all the taxes in your reservation

Me: What do they mean? I'm just wondering why I'm being taxed so much.

Kirat
(Agent)
These are the paid taxes are totally depend on the airline

Me: So I need to contact the airline?

Kirat
(Agent)
These are the mandate taxes

Me: I'm questioning the amount because it's so much more than I've ever been charged. And it seems high considering my flight is $84.

Kirat
(Agent)
These are the mandate taxes if you want to book you have to pay it. I understand that its more that base fare.
But its issued directly by the airline
If you want you can cancel it
Cause its under the 24 hours

Me: I just want an answer about the amount. I never said I wanted to cancel.
Never mind, it seems you've given me all the information you can.

Kirat
(Agent)
I'm just giving you an option
Is there anything else I can assist you with?

Me: I don't think so.

We booked a hotel reservation through Expedia. The reservation is for 1.27.2022 in Hood River, Oregon. We are unable to locate an email confirmation for the booking with the itinerary number. Due to a family member's illness, we cancelled the reservation through the hotel but because the booking was done through Expedia, we need to cancel through Expedia in order to get our refund. Because we have no itinerary number, we are unable to get through on the automated system. We have a confirmation number from the hotel but not the Expedia itinerary number. It has been extremely frustrating. You should be able to bypass the system and get to a real person so you can explain the situation.

Having been using Expedia a lot for travel and lodging. Booked hotel in MKE and took out the insurance to cover the trip if it was cancelled. This was to purchase a second home in WI. Got a call the property was already sold and tried to cancel but AIG said you can not use for a cancelled trip.

This is a terrible scam and I can not believe you would hook people into buying trip insurance that is worthless. I will stop using Expedia and will tell the many friends that I have recommended to use your site.

C3438278 / [protected]

Joe Van Bree, [protected]@att.net
[protected]

Expedia complaint Reference Number: [protected]

Itinerary [protected]

Dear sir/ma'am,

As a customer, I would like to put on record that I am not satisfied with the reply pertaining to my complaint regarding refund because of change in flight timings of my Etihad flight booking.
I am being penalised for no fault of mine since the cancellation had to be done because Etihad changed the scheduled departure time unilaterally.

For an established company with a good track record and reputation, it is a sure shot way of losing customers.

In the event, the onus of providing full compensation rests with Expedia which is an agent of Etihad.

Be that as it may, Expedia deducted Rs 22, 000 per ticket ie total of Rs 44, 000 for me and my husband. At best, it should have been Rs 11, 000 per person, one way (single PNR) from Delhi to Toronto. Same for return journey.
I feel it is unfair and not good practice and an easy way of losing future customers and goodwill.
This may kindly be put up to the Expedia hierarchy/legal department as this deduction of Rs 11000 + 11000 per passenger one way is unjust and legally untenable.

Hello, I booked a flight through Expedia November 19th, 2021. Expedia flight purchase confirmation - Austin, TX, United States (AUS-Austin-Bergstrom Intl.) - Thu, Jan 20 - (Itinerary # [protected])
My flight on Expedia states a flight time that is different from what the flight actually is. Apparently the flight times were changed however we were never notified of this. Expedia sent no email and we would have missed our flight if we didn't call the airline. We spoke to customer service and received no compensation. We will no longer be using expedia to book flights, hotels, etc. due to lack of communication from your company. We are very upset. If there is a way to give us any compensation we would appreciate it and reconsider. As of now you have lost two expedia customers. Thank you for your time.

Mariah Grischott
[protected]@gmail.com
[protected]

Date of incident: 1/14/22
Reservation: WS8W8VB

Description: Mr. Veasley was traveling to Panama for his 70th Birthday. A hotel reservation was made at the Doubletree Hotel Miami Convention Center via Expedia on his departure date of 1/6/22 and also for his return date of 1/14/22.

Unfortunately, Mr Veasley was not allowed to return to the US because of a positive COVID19 test. By law, Mr Veasley must remain in quarantine for at least 10 days and must have a negative COVID test to fly back to the US.

Upon receiving the news, I contacted Doubletree Hotel to explain the situation and see about cancelling the reservation. I spoke with a supervisor by the name of Nicholas. He was courteous enough to approve the cancellation and only asked to Expedia call him to confirm the cancellation approval.

When I reached out to Expedia, I spoke with a representative by the name of Wendy. She advised that Expedia would honor the cancellation and refund me once they verify the approval with Nicholas. I also emailed a copy of the positive COVID test to Expedia per request to avoid the $25 penalty fee. Wendy advised that an email confirming the cancellation will be sent to me soon after they received my positive COVID test document. But advised that my actual refund would take about two weeks to process.

The confirmation email was never received from Expedia, so I contacted Expedia again to make sure it all that was required was done and everything would be taken care of. Expedia confirmed to me that they had received the COVID test result but had yet to contact the Hotel to verify the cancellation.

On 1/17/22, I received an email from Expedia telling me that due to COVID19 some hotels are closed or operating under a reduced staff, which is why it's taking them longer than expected to get a response from the Hotel and to rest assure that they are following up with Doubletree frequently to get an answer as soon as possible.

This was a red flag for me and made me question the validity of their email, as I have called the Doubletree Hotel numerous times during this process and have been able to speak with an Agent without issue. I replied to Expedia to express this sentiment and to explain how frustrating this experience has been for me.

On Tuesday 1/19/22, I received an email from Expedia stating that they were finally able to reach Doubletree to attempt a cancelation, but despite their efforts, the hotel was not willing to refund me for the reservation. This is contrary to what I was told by Doubletree. Needless to say, this has been a frustrating experience and no one at Expedia seems to care.

i phoned your company on 4:45 p.m. on 14 jan 2022 about a refund for my booking at motel 6 in blue springs, mo. my name is james e bishop, 7 pinon acres dr. cotopaxi [protected]@gmaill.com. they claimed you didnt call for the rebate until today. i couldnt call from colorado and be in mo. at the same time. icalled the motel and they were very brisk with me even though their room cleaners know there was no one in the room that night.