Expedia
reviews and complaints

Dear Expedia and Priceless Car Rental Vancouver: 10 May 2022

I am writing to share my poor rental experience at Priceless Car Rental and to explain how this business does not meet the quality we have come to expect from Expedia over our last 24 years of use and tens of thousands of dollars spent on flights and many dozens of car rentals from major companies.

Last week I made a 12-day reservation through Expedia.ca for a Nissan Altima offered by Priceless Car Rental for a reasonable rate (Reservation # [protected]). Today I worked with Harsham at Expedia’s chat line to try to add days to the car rental period, however, the local Priceless office kept us on hold excessively long before referring us to the Vancouver airport Priceless office. They did not answer. Thus, I simply drove to their Vancouver rental facility where four young men were at work but not tending the phones. English was not their first language and there appeared to be some hesitation in dealing with phone negotiations. They said they let the reservations office in the US do that work and though they saw the Expedia and my calls come in, seemingly didn’t answer.

Their "lot" has 8 rather well-used cars in a space shared with several other businesses well away from the airport.

I asked to add a day to my contract and even pay the full day rate and they dithered for a while, said they couldn’t assure it was possible, then gave me the phone number in the US reservations (the same one that had referred me to them – [protected]) and so I called that office from their shop to find reservations had closed 3 minutes earlier. They nodded that reservations were US based and closed at 5:00 PM. Maddening!

The shop attendants also observed that they could not waive the $200 cancellation fee AND that there would be a $20 per day fee for taking the car out of province (I needed to go to Alberta). This was nowhere to be seen in the advertisements and I now face an additional $240 hidden charge that none of the other majors (Hertz, Budget, etc.) charge.

My recommendation is that Expedia.ca not carry Priceless Car Rental as a client until their level of service, reservations, and interactions reach the level of the other rental agencies at the Vancouver Airport.

Additionally, I intend to take a version of this letter to my Public Medium Blog, the Vancouver Airport complaint line and the other car rental competitors so maybe other customers can avoid the difficulties I have encountered. It raises serious concerns about roadside service, car problems or accident resolution, especially if encountered out of town or province. They simply don’t have the network to provide service other than locally. Maybe their appropriate market is a local inexpensive rental but this should be specified. They are in the same category at the Rent a Wreck company it seems.

Sincerely,

Lee Foote

Expedia.ca customer

Lee.[protected]@ualberta.ca

I was notified to contact expedia to rebook, after British Airways cancelled one of my flights. 51 minutes later I am still holding as my flight has not been changed yet. I don't know what your staff do when I'm put on hold. They must head to the bathroom or to the shop because this is ridiculous. I will never book with expedia again. Pure incompetence! Seemingly Im on to the Phillipines!

I had a phone call with Stacy to try and book a flight with Delta. I had two flight credits to use and specifically asked them in the beginning if I could combine those two credits to use for a flight and she said yes. It came time to pay for a new flight and she said that she can't do that as I am only able to use one of the credits to cover the cost of the new flight. The price difference after the credit was $170.99 which I paid for. My remaining credit with Delta is $197.20 which would have covered the rest of that cost. I am extremely frustrated why I am unable to do this and the fact that she said I could at the beginning of call as that is why I asked the question of how it worked.

I booked a round trip flight on Expedia in March. Flight was cancelled by British Airways April 27th. We are departing May 10th. The flight leg that was cancleded is going from Heathrow to Oslo on May 26th. After spending 4 hours on a call (which we recorded) it was determined escalation was necessary. We were promied a call back my management of Expedia. No one called us or emaild us. We called again and spent 3 more hours on the phone. Nothing was solved. After asking for management we were routed to India, even though we asked for Euro or US to help us.

Background: I have a medical condition and high risk pregnancy, and should not be flying more then absolutely necessary. I am also not able to fly red eye, or early morning flights. Doctors note is available if needed.

Our flight leg back of the roundtrip starts in Miami on 25th, and arrives in London 26th at 10:50 am. British airways has only 1 flight going 26th, which departs 7:30AM meaning that we obviously cant make that flight. We asked to be rebooked on another direct flilght same day or a refund of this last leg (London to Oslo) of the flight, so we can rebook a new flgiht through another carrier. Expedia refused.

Expedia offered:

1-To give a full refund of whole flight. If we accepted this, we would have to pay 3X more to rebook. This then obviously is not an option. Why would i pay 1000 or more USD to rebook a flight where the rebooking was necessary due to cancellation by airline.

2-That we pay out of pocket for a hotel, and stay until 27th. On the 27th they offered us a flight with a lay over of 14 hours via Helsinki. Why would i accept to stay overnight and pay for a hotel out of pocket and then take a 14 hour flight via Helsinki, when my original flight was a 2 hour direct flight and i didnt need to spend the night and pay for a hotel in London?

None of the options offered gave us a direct flight on the same day (May 26th, London-Oslo.) or comparable terms to what we booked originally.

Since no viable option was offered, and still no contact by management we want a FULL REFUND for flight as well as compensation for this hassle. We have decided to not fly anymore since rebooking is 4X more expensive now, and you destroyed our plans completely. PLease refund us, as well as offer compensation for our troubles and lost plans.

Yana Eganova and Ole Fischer

Hi Expedia Team,

I have just purchased the above itinerary multi-city ticket. The price at price summary / check out was $2774.8, which was clearly stated in AU$. The purchase price however has come through at AU$3,174.80. This was not stated / shown anywhere on the booking site, nor had I agreed to any purchase price changes on submission of my payment.

The tickets were purchase at approximately 16:40 AEST for Dylan Preston and purchased with an international credit card Melissa J White.

Attempted to book a flight on Expedia and at the point of payment, error arose on page. Despite looking for the itineray number - none found. Frustrating to get this resolved as the chat bot cannot help.

I need my payments to be refunded

Both my husband and I made reservations through Expedia for travel to Lisbon and back from Barcelona to Lisbon and back to Miami, business class. Total airfare was $4,672.70 for both tickets. Expedia Itinerary Number: [protected]. Due to testing positive for COVID my husband and I were not able to continue our trip through Spain. He came back when he tested negative and I came back a few days later. Somehow, I was charged $8,501.80 for a one-way fare from Lisbon to Miami. I have a copy of what Air Portugal was charging that day and it was not what I have been charged.

I reserved a car in Puerto Vallarta to pick up at the airport on march 27, 2022. I went to pick up car, after having already paid for insurance and the rental. The agent told me that they required an additional $950 US dollars for insurance. I said no, forget it then. Then, this other guy (time share OPC) says, "I can get you a discount. For only $550 dollars (it shows as a different amount on my credit card statement), and I will give you the entire $550 back in the form of a gift card that you can use anywhere, Amazon, or whatever. All you have to do is attend a presentation for one hour. No obligation. So, on March 29 I go to the presentation at Vidanta, and they tell me the gift card is not to be used anywhere. It is only valid on their website Vida Lifestyle, and is not good for shopping anywhere, only for some fake discounts on hotels and other inflated travel prices. They did offer a $50 Amazon gift card for only $49. Not a deal at all. I can't afford this $550. I would have left without the car had I known that he was lying. I feel like this car rental place is not really a car rental at all, but a timeshare sales office disguised as a car rental. I lost a whole day plus the $550 (actually billed to my card as $576.42. Please help. I need that money back. I have contacted MexCar Rental and Citi. They both say they cannot help. Thank you.

Expedia itinerary # [protected]

I have contacted expedia approximately 6 times since January 2022 regarding a refund which the airline confirms was given to Expedia on November 8, 2021 at 10:30 am.

Each time I call expedia, I get a different explanation from each agent, the managers are unavailable and the corporate office has not returned my call despite giving a 72 hours response time. I have been stuck in inefficient business processes that do not serve the consumer well at all. I have been promised answers and follow-ups three times now, only one of which have been fulfilled.

I am waiting on a refund from a cancelled flight from over two years ago and is a significant amount. This customer service is absolutely deplorable. The constant broken promises and unsatisfying responses proves how deeply problematic this corporation is.

On April 15,2022 I booked a trip for myself and two companions from Newark, NJ to Freeport, Bahamas. The original trip iteneary included a flight from EWR to CLT, and then a connecting flight from CLT to Nassau. On your website it stated that the Nassau airport was the closest airport to the hotel in Freeport. At no time was it clearly stated that we would have to take an additional connecting flight from Nassau to Freeport, leading me to believe that we would be arriving at our final destination at 12:30 PM, leaving us the rest of the day to relax and unwind.  When I contacted the Viva Wyndham Fortuna Beach Resort to confirm transportation for the following day, the employee of the resort informed me that I had been misled by the Expedia website and that the airport at Nassau was nowhere near the resort in Freeport. She further informed me that my companions and I would have to take an additional connecting flight from Nassau to Freeport at an additional fee of $250 EACH.  I do not appreciate the lack of transparency regarding the second connecting flight, and the location of the airport in relation to the hotel. Having to take an additional flight resulted in extra travel time and additional expenses incurred. This was a trip planned as a birthday celebration and instead of relaxing and enjoying all that the Bahamas had to offer on her birthday, we spent the entire day attempting to get to our final destination, with no enjoyment at all. I am requesting a refund of $753.00 which is the total amount spend for the additional connecting flight from Nassau to Freeport. I look forward to speaking with someone from your organization soon to discuss how this situation will be rectified. 

I had rented a car through Expedia and the day of my reservation hertz wouldn't allow me to rent the car because of my form of payment. They wouldn't accept my prepaid debit card. So I called Expedia and explained what happened but they said wasn't there problem and took ally money I paid. Saying I should have cancelled a day in advance. I didn't know that Hertz was not going to rent the car to me. This isn't right. They stole the money I paid on the car they kept my money. Not right.

Itinerary #[protected]: I canceled a reservation with Super-8 in Thunder Bay Ontario, Canada for February11,12,13. The booking was through Expedia. ca, but I cancelled by phoning the hotel directly. I have had numerous on-line chats with Expedia Customer Support to no avail. This included a response March 14 (Alaa A) indicating they would send a follow-up email WITHIN 72 HOURS, once they have feedback from the vendor. Nothing received.

I realize that I cancelled incorrectly, but either Super-8 or Expedia has my

$ 286.20. A refund or explanation would be appreciated.

Douglas Baker

omg i will send a longer history of a one night stay from hell at duniya motel in bakersfield and the awful customer service from expedia denyng me a refund after just one of many horrid events includedi roaches flowing out of tub faucet on my feet

they were marching in the door to room and behind cabinet

they said they were full

the shower didnt work the tub was so dirty when i watched it fill with wather as i killed roaches in pure disgust to bring to front desk

i say the once version of white tub turn brown as the caked on dirt from lack of cleaning tub showed as the water filled with a brown tint and bugs and roaches

the night front desk person screamed at me when i asked to change rooms said they were full asked what did i think she could do and hung up screaming i called back twice she picked up phone and slammed it down both next times too\\\

i told front desk soon as i got there about bugs and dirt in shower the moldy towels which they refused to replace and they said they wiould send maintenace i left to get some fresh air it was so gross they still refuses another room so i was up all night unable to use my computer because contrary to their advertisement they do not do not have wifi in the rooms so i wasted hours trying to connect and changing my computer in hopes of wifi

they claimed when i returned and asked that yeah shower must have been fixed so i spent a long time cleaning gross tub after squashing the roaches competing with me to see who could enter room first

i turned on shower again to again have just a leak come out of diverter it would not be fixed and they would not help me in any way

so I spent a sleepless night mostly in my car keeping my belongings and me safe from roaches and the screaming out of control maniac Ariana at the front desk overnight i felt completely unsafe especially as the homeless encircled my car and all the others looking for prey

it was in the worst area and homeless were all over the cars trying to get what they could

i had to go back to hotel room quick as say a homeless guy with a claw hammer trying to break into cars but who knows what he would do if he got someone he could rip off in person

So awful Andréa at expedia falsely claims the hotel offered to ameliorate each one of these complaint and i refused each offer hahahahahahahaha

Next morning Sadies at front desk i bring her a towel with 2 roaches that came out of tub faucet on my feet when i tried without avail to see if they were truthful and fixed shower nope of course not so no shower again

i wasn't gonna hope in that dirty tub and be worse off after a bath than before and those moldy towels were disgusting i had to wipe off with my pajamas after a sponge bath ahh so delightful and rush out keeping roaches at bay do not use or trust expedia they are the worst they will lie twist truth as they will not refund u no matter how bad your situation was

The Wyndham/Super 8 on 10829 M Street, Omaha, NE

Feb 25, 2022 Conf # 85859ED019464

Room booked for April 4 thru April 10, 2022

First of all, I have photos of almost 100% of the issues and they are available upon request!

• The booking agent, Expedia, says (in its confirmation pages), “This reservation is non-refundable and cannot be canceled or changed”

• I needed to add a day (April 3) to the reservation so attempted to call [protected].

o Line was ringing as a fast busy or I get either, “We’re sorry, we cannot complete your call as dialed.” or “We’re sorry; that number is not in service.”

o I tried almost daily for a month and kept getting the same messages.

o I called 3 other Wyndham properties and not one person could properly explain why my calls would not go through.

 All three also said they could be of no service to me.

 One agent, at the Spring Street location, said that, “It must be a problem with their phones.” (DUH) But, out of a full month’s time spent, you would logically figure that they would have routed the number to somewhere, where the calls could still be taken. Apparently not.

o On April 1, I went into the Wyndham site and booked an additional day, April 3rd to April 4th.

o I never did reach Wyndham’s office in Omaha.

• On May 30th, I found an obscure reference on the Wyndham website that mentioned that the property was closed for renovations and would be open by April 1st.

• April 3. Arrived and signed in. Found that the rooms were on a split level. My room was on the 2nd floor, which was up several steps. I asked about the elevator and was told there wasn’t one. (Isn’t this in violation of ADA standards?) When I complained that I have a bad leg (Viet Nam injury), the clerk said, “Sorry. Only stairs.”

• I checked out the room and noted a large number of issues:

o The floors in the hallway were smeared/splattered with paint like someone had dropped the paintbrush or roller … everywhere.

o The tile baseboard is missing tiles.

o The paint job on the wall above the sink does not extend all the way from the ceiling to the sink. There is a 1-to-2-inch gap.

o Paint smears are everywhere in the bathroom; The shower curtain had dark blue smears. The shower head and tub/shower enclosure had white smears.

o The drain for the tub/shower appears to have a clog, as the water could collect and slowly run out. During a shower, I would be standing in four inches of water,

o The shower enclosure is supposed to have a horizontal assistance-bar but one side has a bolt and washer (covered in paint) to close the hole. The other side has an unplugged, open hole.

o The furniture has heavy wear marks and peeling trim.

o The clock had no battery backup and the battery compartment lid is gone. It also had a bad display with missing segments, e.g. 9 pm looked more like “Y:25 PM”.

o There is no carafe or ice bucket.

o There is no Kleenex (facial tissues)

o There are no glasses from which to drink.

 The day I arrived and found that there were no glasses, I went back to the desk clerk and said there were no glasses in the room. He just stared at me. Here is the conversation, verbatim:

• ME: There are no cups in my room. May I please have a cup?

• HIM: What kind of cup?

• ME: Plastic. Glass, Paper. Styrofoam. Whatever. I just need a cup.

• HIM: What for do you need a cup?

• ME: So I can take my medicines each day

• HIM: Do you have any water?

• ME: (Thinking he meant a carafe in the room)... uh... no.

• HIM: Then why do you need a cup?

• ME: (Getting testy) I can use the water from the sink.

• HIM: (Sighs. Goes and gets 2 cups)

• ME: Thank you.

 The next day, the maids threw both cups away and never replaced them.

o The microwave door was clouded over because someone wiped it with a dirty rag.

o The TV had no placard explaining the channels available.

o There was no placard for “Do Not Disturb” or “Please Make Up This Room”

o There were only two hangers on the clothes rack.

 One of the hangers had squeeze-clips to hold a pair of pants or a dress…but the clips were severely rusted and would leave a residue if touched.

o April 6th I left my room in the morning and returned in the afternoon. As I approached my door, I realized that it was open. OPEN. I carefully walked in and nothing had been disturbed except that the bed and linens had been changed. I immediately went downstairs to speak to the desk clerk and to explain that, if anything was missing from my room, there would be a lawsuit forthcoming. His response: “Sorry.” That’s all. Nothing else.

My complaint is many-fold. 1) Why would a hotel/motel keep their telephone disconnected and out of service for over a month? This is suicide for any 24x7 business! 2) The hotel made no explanations for ADA non-compliance. 3) This hotel/motel was not ready and should never have been opened. I don’t know how many rooms were actually ready but I can assure you that all these rooms had to look as bad as mine and, worse, were probably only open because their contractors went well past the deadline for “renovations.” 4) I have heard nothing from Wyndham about how they intend to rectify these issues. The staff and contractors are incompetent, the property is littered with debris, and their practices are unhealthy. They took the coward's way out by inferring this is Expedia's fault.

I booked a series of flights through travel agent Marjorie Mitchell through Expedia. The option to purchase insurance to be able to safely cancel was not offered. If I had been I would have purchased because of the varying conditions for travel per covid travel guidelines.

At a point prior to my scheduled trip she informed me there had been a flight cancellation on Aeromexico for my itinerary from Atlanta to Brasilia, and that we would need to reschedule. I told her to wait because Brasil had changed their entry requirements and I had to figure out what I was going to do. She then replied “okay, I cancelled the trip”

She informed me I would get a refund and took a long time to respond. When she did she said I couldn’t be refunded and only a credit through aeromexico that only she herself could book. I am currently out $1500, and have upcoming travel I would like to use this credit for, however she has now informed me that Aeromexico has no options for travel on the days I require.

On July 12th of 2021 I asked expedia to start refund process for the tickets I bought for me and my family to Germany for traveling on July 12th of 2021. They told me that I needed to wait 12 weeks for refund to be proccessed. After 12 weeks i've got no communication from expedia for an status update and because of that I contacted customer support and the told me that refund was pending on the airline (lufthansa). Now last contacted expedia customer support I've got no update.

I booked a car rental with Budget through Expedia. I have a conformation number and I called Budget to confirm my reservation. I want to change the pick up time but am unable to do so with either Budget; they tell me to call Expedia who of course you can't get a hold of. When I go on the website I am informed if I want to make changes to my reservation I should cancel the reservation and book again. However, there may be an increase in charges. Are you serious? Why would I want to do that? I just want to change the pick up time as my flight was changed to an earlier time. Why can't this be an easy process? I am going to keep the reservation but am not expecting much when I get to the car rental counter. I just this funny feeling something won't go right. Will I be right?

Below is email where Expedia promised me $457.77 refund. Expedia refunded the first transaction of 157.77 USD

Now they are refusing to give me the refund the Second transaction : 300 USD refund.

From: [protected]@chat.expedia.com on behalf of Expedia Travel Team

Sent: Wednesday, March 30, 2022 12:10 AM

To: sta...@hotmail.com

Subject: Refund confirmation

Hello Randy ,

Please note that you will be receiving ,

Refund : 457.77 USD

First transaction : 157.77 USD

Second transaction : 300 USD

Within 7-10 business days

Best Regards,

Expedia .com

Expedia refunded the first transaction of 157.77 USD I want the Second transaction : 300 USD refunded they promisedl

Never buy travel insurance with EXPEDIA. They lost my trust and business forever! I bought travel insurance for a trip with my family to Jamaica in Nov 2021. Stupidly I bought travel insurance. Under the insurance policy that was a told of $375.45 per person stated it covered 100% TRIP COST CANCELLATION. We ended up canceling our trip b/c the COVID rates at the time we were traveling were off the charts and I didn't want to get stuck in Jamaica for an additional 2 weeks. When I called Expedia they told me wouldn't lose our money as long as we rebooked our trip by June the following year. What she neglected to tell me was we had to travel by June. Our original trip was in November of 2021 so it wouldn't even be a calendar year to travel and rebook our trip for the following November. Needless to say - we are scrambling to re-book tickets to other places and hurry to travel so we don't lose our money. Expedia is rebooking and the dollar value is not the same from what we booked. The entire experience has been a complete nightmare. The insurance will barely cover anything unless you have a doctors note or you are dead. Travelers insurance is not worth it. Don't be mislead. No one has been able to talk to me and the entire process is so frustrating. I was a loyal person with Expeida and never again will I book something with them.

DO NOT BOOK THROUGH EXPEDIA ZEZGO ECONOMY RENTAL CAR! Looks like a great deal to pay upfront, however when you arrive they charge you for other "fees". They say you need a major cc to secure car, which we had, however I made the reservation in my name for the car, the cc is in my husbands name. So, they made us add another driver my husband to secure car or no rental, which costs us another $120 for the rental BECAUSE THE CC WASNT IN MY NAME, BUT MY HUSBANDS! Then suggested we add the "toll road" pass for $90. Pushed us to get it with threats of a $250 fine if we even accidentally get on a toll road. Then said we can not get our own or pay cash, which was a complete lie. After talking to a representative from Enterprise to get more info on the toll system in Florida. We were informed that the pass itself is $3 and that we can pay our own tolls if we choose.

THEY ALSO REQUIRE PROOF OF INSURANCE IF YOU DONT BUY THEIRS. Every person that came in with us to rent a car was not told this. Had to spend precious vacation time calling our insurance companies to get a copy of the certificate of insurance. This ploy is used to get you to buy their insurance to save vacation time if you don't want the hassle of contacting your agent and waiting.

ZEZGO IS A SCAM! THEY ARE A LOCAL COMPANY THAT SCREWS TOURISTS. YES WE GOT A RENTAL CAR, which by the way was crap, run down, brakes squealed and wobbled, a little bitty car for APROX $750 final payment, still waiting to see if they release the deposit held on my account.

We will never use a local rental car company again in Florida. Expedia should NOT HAVE THIS COMPANY AS A CLIENT. I trusted Expedia, first mistake. I will not be using EXPEDIA EVER AGAIN EITHER unless they can resolve this issue.

ZezGo RENTAL CAR COMPANY 7652 Narcoossee Road, Suite B, Orlando, Florida, USA