ComplaintsBoard Vehicle Rental and Leasing Europcar International Rental agreement number: 1098722827

Europcar International Reviews and Complaints

Europcar International review: Rental agreement number: 1098722827

1 comment

Etibar Jafarov (Photographer) of AZ

May 14, 2025 3:33 am UTC

Verified customer

Review updated: May 14, 2025

Featured review

Warning – They didn’t return my deposit!

I rented a car from Europcar and paid a deposit upfront. After returning the car in perfect condition, they failed to refund my deposit without giving any clear reason. I contacted customer service several times, but they either ignored my messages or kept saying “please wait,” with no real solution.

It’s clear that this company lacks transparency and professionalism. They didn’t follow the terms stated in the rental agreement, and getting my own money back turned into a stressful and frustrating process. Later I found out that many other people had experienced the same issue.

If you don’t want to deal with dishonesty, delays, and stress, I strongly recommend avoiding Europcar. Their handling of deposit refunds is completely unacceptable.

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A. Schinner

3 comments

A. Schinner

May 14, 2025 6:19 am UTC

Verified customer

Hammer your bank or credit card provider for a chargeback — don’t waste time waiting on scripted nonsense. If they can’t justify holding your money, force their hand through your financial institution. Stay sharp — companies like this bank on people giving up.

Europcar International - unrecognised transaction 60

Resolved

Europcar International - fraud and cheating! 39

Europcar International - europcar "serenity pack" scam 4

Resolved

Europcar International - worthless insurance cdw

Resolved

Europcar International - overcharging - swindle! 16

Resolved

Europcar International - charged vat on a rental advertised as being 'vat included'

Europcar International - Unrequested hire charge 3

Resolved

Europcar International - unauthorized credit card charges, unethical behaviour

Europcar International - fake additional discharges-rental 4500330924 dr49153-15/03/2019 1

Europcar International - refund

View all Europcar International reviews and complaints

Europcar International Contacts

Europcar International phone numbers

+43 1866 1633

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Austria

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Belgium

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Finland

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France

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Germany

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Ireland

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Luxembourg

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Netherland

+47 6716 5820

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Norway

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Portugal

+34 902 105 030

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Spain

+46 8462 4848

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Sweden

+41 848 808 099

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Switzerland

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United Kingdom

+1 (877) 940-6900

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USA / Canada

More phone numbers

Europcar International emails

customerservicesuk@europcar.com

100%
Confidence score: 100%

Support

Europcar International address

2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin"?, Voisins le Bretonneux, 78960, France

Europcar International social media
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Nov 06, 2026
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