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Europcar International
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Europcar International
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282 complaints
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8:08 pm
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Europcar International - double and over charges

I've booked 7-seated car from Thailand and when I took the car at Belfast city airport. The staff told me to upgrade to a bigger car sized because we have 6 people with large baggages, he said the cost is very small amount of money. We agreed and had 9-seated car sized. I told the staff by phone after took the car for 10 minutes that I would like to get my 7-seated car after 3 days usage of this car because my two friends will leave from our group. He said OK and no problem. Then we got everything we wanted. We didn't get any receipt from them when I returned the car.

After came back home, credit card charges me 2 times and the cost is very high which is not a small amount of money as the staff said. 1 receipt which is our booking on internet is 305.23 pound and another is 907.80 pound which is never mention in any document or has been told from staff. (if the word he said the cost for upgrade is very small amount of money, but this one is 3 times! of the cost)

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Oct 28, 2013 10:09 pm

I rented and prepaid to Alamo on June 17, 2013 I picked the car up at the Alamo desk in the Belfast International Airport (BFS). The desk Rep said I would have pay a 600.00GBR security deposit in case of an accident or damage to the car, before she would release the car. I used my credit card. When I arrived home I checked my credit card and EC Vehicle Rental Leicester HQ GBR had debited my for another $931.55 CAD on Aug 16, 2013 since this time have been in contact with Priceline.com, Rentalcars.com, Alamo now Travel Jigsaw whoever their are. This credit card was cancelled on Aug 16, 2013. My bank informed me On October 17, 2013 that EC Vehicle Rental Leicester HQ GBR have again debited my cancelled card for another 186.43 GBR. As of October 28, 2013 I am still the victim of two (2) fraudulent withdrawals with no resolve to refund these amounts. When I informed all the above parties about the second withdrawal no one has connected me. My bank said I must have given them preauthorization to debit my account.
This is totally false the only reason I released my card to Alamo was to pay the security deposit otherwise they would not give me the car.
I am angry and totally frustrated I hope my experiences will deter anyone from booking with the above parties.
I would appreciate any help to assist me to resolve this fraud and get my money back.
Jim P.

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L
2:20 pm
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Europcar International - Money taken without consent

I hired a van from Alamo in Newcastle on 24 July and dropped it off at Salisbury on the 26th.
I have just notice an unexplained transaction from EC vehicle rental Leicester of £50.
When I handed back the van i asked them to check it over and give me a receipt before I left. So WHY HAS THIS MONEY BEEN TAKEN OUT.
Thank you

A very confused, unhappy Louise x

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9:21 am
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Europcar International - double charge

We rented a car from national through autoeurope, and paid the whole amount to autoeurope on 24/04/2013.
When we arrived in Nice we picked up from our car from europcar (as they serve together with national) and returned the car to them without a damage.

But after we finished our holiday we noticed that there is another rent amount withdrawn from our credit card by europcar. We have been trying to get an answer about this second withdrawal from both companies for a month now but neither of them answered us.

Now we paid extra 550 euros and we dont even know why.

Both companies are to run away in my opinion, they have a terrble client service

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Europcar International - credit card charges

I got a courtesy car via the RAC as my car had broken down from EC Vehicle Rental. I filled up the tank, left the receipt in the car and duly left it to be collected at our agreed destination. I now notice a charge for £24.02 from the company on my credit card bill. I have googled the co and in line with the other complaints on this page cannot find any contact details for the company.
I will be reporting them to the RAC and also complain to my credit card company

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10:50 pm
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Europcar International - fees for disabled car

August 13, 2012 my friend and I rented a car at Belfast Intl. airport. As we were driving to our friends' house, we had trouble with the clutch. After discussing with friends, I contacted Europcar and asked for a replacement vehicle. I was told someone would get back to me. About 3 1/2 hours later, we left to go to a nearby village for dinner and on the way the clutch quit working altogether, leaving us stranded and barely able to get to a safe parking spot. We had driven this car only 52 miles and only had it for 9 hours. Europcar would not replace it and charged us over $1500 for repairs. I filed a claim with Mastercard the morning after the car broke down and they spent many months trying to get documentation as to damage, etc and they never received any damage estimate from Europcar. To top it off, on our flight home, we met a group of women from New York that had the EXACT same issue with the clutch in their car; they had rented from the same location and car rental company. Coincidence? I don't think so. I think Europcar is running a scam and figure that once you've returned home, you will give up the fight and just pay them. To say that this put a damper on our trip is an understatement. And because we had to go elsewhere to find a car at the height of tourist season, we ended up paying a premium price for a replacement. I just wish there was some way to hold Europcar accountable.

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Apr 30, 2013 10:09 pm

I think Europcar is running a scam and figure that once you've returned home, you will give up the fight and just pay them.

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Europcar International - after hour charges, extra charges

I booked a car through AutoEurop, I picked up a car at Europcar during business hours. ( The office was open ) and on returning found a charge for After hour pick-up : 60 Euros. I disputed the charge but found the invoice given to me at pick-up was actually for that very charge. I never looked at the invoice. They promise on their site that you only pay for...

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11:49 am
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Europcar International - repeatedly not responding to complaint

I hired a rental car from Eurpocar.cz at Prague Airport in October 2012. It was stolen outside my house in Brno (address I had used at time of hire) one day later. I reported the theft to the police and Europcar and picked a 'replacement' car up. The local rep was very understanding and helpful. In fact he told me that mine was the 11th Europcar vehicle to be stolen that year in Brno!
As I had left the documents in the car Europcar charged me EUR 2, 500.
Even though I had full insurance the goods I had in the car (luggage and golf clubs) can't be claimed against the full insurance that is me out another EUR 2, 500. Total outlay of EUR 5, 000 PLUS the cost of the rental car.
I tried to complain about this with customer service at Europcar.cz but they would not give me a satisfactory explanation or treat it as an official complaint. What really blew my fuse was when they blocked my e-mail address. I took my complaint to Europcar.co.uk and at least they got Europcar.cz to respond - again not addressing my concerns. Since that response in January I have tried to have further dialogue but no response. Even Europcar.co.uk have stopped responding. Do they expect that I will just go away and leave them with EUR 5, 000? No way. Is there an ombudsman that I can take my case to? Or other legal means where I can take this further?

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4:28 pm
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Europcar International - serenity pack scam

Europcar agency at Lyon airport has given us a car in a bad shape, we had to change it 3 times before our journey, lost so much time... while returning the car with full tank, in good conditiions, there was no staff to take the key. Just drop the keys in a box.. After 2 weeks, they charge my credit card with 350 Euros for a serenity pack that I dont even know what it is about. I am really unhappy.. Keep sending messages. Is this the way Europcar is making money by stealing money from people? I would never rent a car again from Europcar.. what serenity in europcar became my nightmare...

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5:29 pm
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Europcar International - car hire

Never, ever, ever use Europcar in Coburg, Melbourne! Last week I arrived to collect my pre booked car at their opening time of 8 AM. A staff member eventually arrived at 8.20. I was told they didn't have the car I'd booked so they gave me a larger car as a "free upgrade". I eventually left with my car at 8.40. I was an hour late to work. When I returned the vehicle at the end of the week they charged me for the larger car that I didn't even book, thanks "free upgrade"! They said that was down as the car I had requested. Now, I thought I would give them one more chance this week, since they're conveniently located 5 minutes from my house. I arrived at 8.05 and surprise, surprise, they're open. The car yard is empty however, and a man and I am told they don't have a car for me or a truck for him, even though we both booked last week! The staff member calls another yard to see if they can drive over a car and a truck, but there will be a 40+ minute wait, and it's already 8.25! Then the staff member asks me if the courier can drive my personal car back to the Tullamarine yard, as he won't have a way of getting back there otherwise. Um, no he can't. I don't have a car, that's why I am hiring one! By this time it's 8.45, I should already be at work, and I throw in the towel ad walk out! I've had to cancel work because after calling other yards frantically and them already being booked out for the day, I would have been two or more hours late to work! The most poorly operated business I've experienced in a long time! Do not go! They're guaranteed to fail!

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4:37 am
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Europcar International - fraud charge

I was ripped off by europcar (alamo). they overcharged unreasonable price by my credit card after I returned the car. so be careful when you rent a car from europcar (alamo)! my advice is that do not rent a car from europcar (alamo) or keep every original paper proof of rental price from europcar (alamo)! do not trust their stuff words. you need paper work for back up. otherwise, you would be overcharged and no any proof!

Firstly, I paid £129 and booked a car online for 3 days. when it expired, I rebooked the car online by paid £231 for 7 days. I could return the previous car and took the new car. then, I contacted europcar (alamo) edinburgh airport branch and asked if I could take the further 7 days rental by not returned the previous car. the answer is yes and I also was told that I could get the royal customer discount! moreover, I extended my rental 2 more days. the total rental period was 12 days. when we returned the car, we checked the total amount with europcar (alamo) staff. they checked with her manager and told us the total amount of our rental was £386.96. hence, the rental period was 12 days. total amount were £386.96 and average was £32.25 per day.

However, I was charged by europcar company by £515.96 not £386.96. but the £515.96 for 12 days is not reasonable!

1. when we called europcar (alamo) edinburgh branch regarding extension of rental, we were told that we would get discount if we continued to rent the car. therefore, we extended our rental period. when we extended our rental online, £231 was for 7 days and the average was £33.00 per day. later, we extended 2 further days. the total rental period was 12 days (from 27 aug to 8 sept). as we were the royal customers, we could get discount compared to the new customer. hence, the average amount should be lower than £33 per day.

2. if europcar (alamo) said that £386.96 is just for 9 days, the average is £42.99! it does not make sense because the longer rental period should get the lower rental charge per day!

3. I paid £129 for 3 days. if europcar (alamo) said that £386.96 is just for 9 days, £386.96 minus £231 quals to £155.96, which is just for 2 days? it also does not make sense as 3 days price is £129 and 2 days price is £155.96! how comes?

4. I checked europcar (alamo) current rental price for 12 days. it is £396.00! so, my rental price should not be £515.96!

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10:57 pm
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Europcar International - charged for new tyre

Hired a car at Glasgow airport. It was dirty. It had had an accident to the passenger front wheel and mirror and duco. It was noted. I returned it two weeks later after only driving on tarmac roads and having no accidents and was promptly charged for a new tyre (as was the driver behind me). It was noted on the invoice that there had been damage when I picked it up and when I inquired whether the car was meant to have had a new tyre put on in Glasgow I was told 'yes'. However, there was no new tyre on the car. I have emailed customer service with no reply as yet. Is their profit so low that they have to resort to charging two customers for the same tyre? I always used to use Europcar all over tyhe world. I will not be using Europcar again. What an end to a nice holiday!

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4:28 pm
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Europcar International - fraud

I returned my car. The woman at the 'counter' (her office was a people carrier in the public car park at the airport in Fuerteventura) was too busy to talk to me so I gave her the keys and paperwork and caught my flight. Hit with 424 euro damage surcharge 2 days later on my Visa debit card. No itemised bill or explanation why on the invoice they emailed me...

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5:07 am
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Europcar International - rotten dealings, rotten customer service

We were on holiday in Capetown South Africa over Easter 2012. We finished a great holiday there until we dealt with Europcar's post-rental billing service.

While renting a Europcar sedan (which in itself was fine), we had a flat tire. Nothing spectacular, just a slow leak that we took to a service station when we saw it was somewhat deflated, and had the service station staff replace it with the spare. We advised Europcar on returnign the vehicle that this had happened and that the tyre was stowed back in the car trunk. They indicated that this was no problem.

Several week's later, Europcar South Africa then notified us that they needed to make a charge to our credit card for 'damage'. They had decided to buy an entirely new tyre for themselves owing to a slow leak puncture and charged some $300 for it.

We wrote back promptly and asked for more explanation before they made any charge, and asked how this could be? They have not replied but have charged the card. In repeated follow up messages to the company we have had no reply at all, and no explanation how a puncture results in the purchase of a brand new tyre for themselves.

This is outrageous service and communication from a global company. We intend to pursue this to senior levels in the company and to ensure that every review website we can find is notified of how poor this company is at customer service and in making very fishy charges to customer's cards.

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Mar 01, 2013 10:09 pm

just had a bill from europcar for a puncture

£149.37 for parts

£ 76.37 vehicle recovery

£ 27.00 admin claim handling

1st point is kwick fit replaced the tyre i checked there website and conti 215/45v17SPT3 is £128 fully fitted
2nd i did NOT have recovery
3rd admin charging is capitalising on someone's misfortune
i will NEVER rent from them again there rathes oho and ive lost my debit card and have had to call the bank to cancel it so hoapfully they wont be able to debit my account
I mean lets think of it like this £252.74 FOR A PUNTURE i am disgusted

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3:18 pm
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Europcar International - overcharged

I hired a vehicle through Europcar after obtaining a quotation through Vroom Vroom and the arrangement was that the vehicle be picked up at Mackay Airport and dropped off at Townsville Airport four days later at 7.42am in the morning and costs were estimated to be $306.00 with no drop off fee. When I picked the vehicle up at the Mackay Airport the Rental...

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5:19 am
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Europcar International - Unrequested hire charge

Car hired from Europcar on May 10 for 76 days and collected from Heathrow airport. This was paid for before I left Australia. On June 11 a charge of $548.97 Australian dollars appeared as a debit from my bank account ( ref#74463652160) in Australia by EC vehicle Rental, Watford. I have never been to Watford, nor have I ever rented or applied to rent a car...

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8:02 pm
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Europcar International - unauthorised damage surcharge debit

On the 14th of April I rented a new (very low mileage - 2, 000 miles on the clock) Volkswagen Golf Cabriolet, registration ‘3677HJF’ from the Europcar Alicante Airport branch in Spain. From picking the car up, I covered approximately 400 miles. On the 20th of April I approached a junction and depressed the clutch as normal, but could not select a gear making the car un-driveable. I telephoned Europcar at Alicante Airport and explained the situation, stating that the clutch had failed and in my opinion, a roadside repair would not be achievable and a replacement car would be required, bearing in mind that we were 40 miles from the airport. I was informed that roadside assistance would be sent out and they would be with me within 45 minutes. 35 minutes later, a tow truck arrived without a replacement car and a non-English speaking mechanic. After an excruciatingly hard conversation consisting of mostly sign language with the mechanic, he hooked the tow up to the car and attempted to lift it on to his truck, with our belongings still in the vehicle! We had to quickly open the boot and remove our stuff as the vehicle was being pulled toward the flat bed on the truck. The mechanic then said “You phone Europcar” before getting back in his vehicle and driving off, leaving four of us stood at the side the road with no idea what was going on. I then made a second phone call to Europcar and asked what I should do now as I was stood in the middle of Torrevieja with no transportation. I was told I needed to ring for a taxi and return to the airport to collect a replacement vehicle. When I asked who was paying for the taxi, I was told that I would have to be the one to make payment. After disputing this ridiculous request, a taxi was sent to collect me at Europcars expense. Once at Alicante airport, we were downgraded to a standard Volkswagen Golf, after agreeing with the Europcar personnel that I would not be paying for fuel as compensation for the lesser quality vehicle and the huge inconvenience caused.
 
The following day – Saturday the 21st of April, I returned the car. After a short queue of people handing their rented car keys in at the desk and leaving instantly, I was informed that my car couldn’t be simply handed back and full checks had to be made, which leads me to ask why I was treated differently to everybody else?! The gentleman then informed me I would have to pay for the missing fuel, to which I had to dispute yet again, reminding him that I had been downgraded in quality of vehicle and as compensation I would not be paying the fuel costs, as originally agreed when I collected the second car.

On the 2nd of May, I receive an invoice from Europcar Spain for a bill of 1, 200 Euros with two fuel charges and a 'Damage Surcharge'. The money has now been taken from my account and I am battling Europcar for a refund, but they will not return phone calls or respond to my letters or E-mails. The car will have been under warranty as it was new and they cannot justify stealing this money from me! I shall soon be getting a solicitor involved.

Only use Europcar if it is your only option... Even then I would rather walk though!

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4:55 pm
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Europcar International - excess charge

We were charged $500 + for a tyre by Europcar at the Sydney Airport. Europcar said that the tyre needed to be replaced which may or may not be the case as it is possible that all that was required was a simple patch. Regardless, the company claims to have replaced the tyre. We do not dispute that the tyre was flat at the time of returning it to the airport...

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3:04 pm
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Europcar International - confirmed bookings

Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!

Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!
Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company! Never ever ever use europcar unless you enjoy the sensation of having your scrotum pulled over your head and having it used as a hair net :-) I had confirmed a booking in melbourne for pickup in 6 days time. I had email confirmation with confirmed booking written all over it. I received an email 3 hours prior to pickup to say that they have cancelled the reservation! After numerous calls and appropiate use of the in and out word I was assured that they would have a car at another location for us. We arrived to pick that one up only to be told that the car was not going to be available until the next day. After more in and out words I succummed to the realisation that I wasn't going to get a car that day. I rearranged our trip and agreed to come back the next day. However when I started to monster the dweeb on the otherside of the counter about holding them personally accountable for that car being available the next day, they took the time to check their computer. You guessed it, in true europcar fashion, the car that they arranged to fix up their initial stuffup was also a myth. This company operates in the twilight zone and they have no concept of confirmed bookings. Every single one of their staff will lie to you! The culture of the company is woeful, their backend systems and processes are insane. The australian labor party could run a better car rental company!
In summary, the term europcar sucks is being kind. They will do your head in and test your sanity. However you will exit the experience knowing full well where the epicenter of human incompetence resides.

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K
Jan 25, 2012 10:09 pm

I have been charged for the same one day hire THREE TIMES OVER. Once - on the day, again a few days later. Had that charged refunded, after being made to feel like a total idiot for a few days, being told I was in Melbourne for a week, when I was there for less than 12 hours! But - it does not end there. Whilst you think you are over it - they charge the credit card AGAIN ! Yes, for the THIRD TIME! about 5 weeks later. So far, one day hire of a basic car is going to cost me nearly $500...
NEVER, EVER, EVER again with Eurocar.

The only other time I hired a car with them, was a year before that. That time, they charged me for toll fees of another client, 5 days after I finished my one day hire with them! Seriously... even a sceptic and tolerant person - is this NOT a [email protected]!?!

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Nov 10, 2011 10:09 pm

Lol! This is the best review I have seen in quite some time.

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3:30 pm

Europcar International - scam

I had a hire car from Europcar Italy for two years. My contract was to hire a VW Passat for the total two years. Halfway through the second year the Car Rental Office telephoned me and insisted that I take an Italian car. I was very unhappy about this as I consider Italian cars to be unreliable.

I had to take the Italian car and during my family holiday in Austria, the car broke down. I telephoned Europcar, Bergamo Airport and their representative told me not to drive the car. Europcar then sent a tow truck out to collect the car and left me and my family stranded in Austria.

One month later, Europcar charged me 400 euros for the car being returned to a foreign office?

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Apr 28, 2010 10:09 pm

I hired a car from Europcar, Thynne Street, Bolton

It was due back on Wed 17:00, it was actually returned at Wed at 16:20, but Europcar have charged an extra days rental claiming that it was returned back on Thursday at 14:00.

The help desk say that we have to prove that the car was returned on the Wednesday.

This is just fraud.

I am totally disgusted by Europcar

How can we bring this company down?

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4:41 pm
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Europcar International - theft by inside job

In July my parents rented a car from Europcar. This company must be the worst in the world. when you rent a car in Rome they send you to a parking lot that isn't there's. Therefore, if you get robbed on the promise its no their responsibility. i have letters from them stating the exact thing.

My parents were robbed at there car. Every including the police believe it was employees at Europcar rome. when we contacted Europcar that my parents lost over $14, 000 in cash and jewlerry the President of europcar felt that his company is not responsbible. here is the best part, my parents got robbed at there car. in the europcar garage, never left the garage and in their mind not responsble.

basis of this story is simple, the service you will receive is awful. They not and don't care. because everyone is not from italy to try and fight them will cost to much. So in their minds let things contiue as they are. It will cost you a fortune to deal with them/

This has to be one of the biggest scams going on at the airport and Europcar is turning a blind eye to it.

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My condolences. I believe your account completely. I am amazed that Europcar continues to get away with the pickpocketing of so many of their clients. Knowing that everyone they scam will never use them again, how are they so large a company. Here is my story. Though nothing as bad as yours, it still took away from the pleasures of my Italian vacation.
I wish I had looked on opinion sites before using Europcar on my recent trip to Italy. I didn't think I needed to investigate them because they were a vendor partner on the www.bookings.com site. BIG MISTAKE! I had heard stories of car rental scams before but no specific co. So, I took out all of the insurance available on the car. The desk agent said that there would be no need for a preinspection of vehicle since I had best coverage with $0 deductible for damages. I returned vehicle 7 days later to different city and they spotted an old dinge in fender and said it was my damage so I had to pay $98 ADMIN. FEE for them to fill out the form for the damage. The agent told me that the dinge wouldn't be fixed because it didn't make the car unsafe to drive. So they took my $350 worth of insurance money AND another $98 worth of ADMIN FEES and pocketed it all. When relating this story to several business friends last week they said that I got off easy. In May, while on a business sponsored retreat, 2 guys in the group rented Europcar vehicles for side trips. Both got stung for "damages" not covered by their insurance coverage. One for over $550 and another for $245. STAY AWAY FROM EuropCarCriminals!

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