Voisins le Bretonneux
France - 78960
Europcar Hire Scam!
We hired a car over a long weekend and they happily told us we were able to return it on the Monday morning even though the office was closed. They failed to mention however, that if their return car park was full, that there was another car park a few KM down the road|. So, when we returned the car on Monday, their return car park was full and so some other cars had been returned and parked on the side walk|. It seemed as if they forget to tell every one about their second car park|. When we got the invoice we saw that an extra Â£65 had been charged for the parking fine! There was no information anywhere on where else to park the car if it was full".
I called and argued with them, and they changed their story saying this extra fee was actually because they had found a scratch on the car! I said there was no way of telling if it was us, and it probably was someone walking by as the cars were easily accessible to passers byers". They refunded the fee for the apparent scratch, that there was no photos of! BUT said that we would have to pay the parking fine if there was one, I asked them if they already knew about a parking fine as it had been almost 3 weeks since we had hired the car, they told me sometimes the fine takes a while to reach them:. The next Monday they had taken out Â£65 + 27 admin charges!!! I just don't know where to go and what to do?! This is clearly unfair and it is obviously a scam as there is no where to park the cars, they don't give out information about their second car park, they change the story about what the excess charges are for and then charge more and more, with out permission!
It has been 5 months of backwards and forwards emails between Europcar's staff without response or resolutions.
One of Eurocar's rental clients smashed into my car; and Europcar is avoiding to pay for the damages. I have submitted photographs, google maps, police case numbers and explanations in exquisite details on 22 November 2010. I even went into their offices twice.
All the Europcar staff/emails refer to Gloria van Zyl as the person who will sort out the Third party claim. Byron Govender, Senior Customer Services Consultant for Europcar also sent on all the information to her and still no response. Countless phone calls lead to voicemails with no response.
I had to pay R7500 to fix the damage to my car out of my own pocket. I was without transport for a month over the December holidays and Christmas period.
I think it is irresponsible to allow foreigners who don't know our traffic laws to drive around on our roads.
It is atrocious and unacceptable to have such a bad response from their staff.
For part of our family vacation to France in August 2009, I prepaid for a car for four days through Europcar’s website. On arrival in Pau, France, I walked over a mile from the train station to the agency where I was informed my car had been given to someone else because I was late. When I expressed my shock at the deception and asked whether a car would be available the next day, the agent then proceeded to berate me for my tardiness and informed me that as an American I needed to accept that I was in France and must adjust my expectations and attitude.
When I asked whether he could help me find a car through a different agency, he stated there were no rental cars available anywhere in the south of France. Finally, the truth! He obviously was officered more money by someone else and took it. All of this is in direct violation of Europcar’s printed Online Terms and Conditions which state, 8.2 Credit Card Details Provided – Guaranteed Reservation Hold.
If you specified at time of booking your debit, credit or charge card details and Driver ID (or your Driver ID only in which card details are stored) the Europcar pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time for 24/7 stations. Their agreement also stated the agent should have offered some minimal level of assistance in dealing with the problem of now being stranded in a foreign city.
Instead he rudely left the counter turning his back to me and left me to walk back to the train station where my family was waiting. He wouldn’t even offer to call a cab for me or try to find a nearby hotel. When we finally got into a hotel that evening, I lodged my complaint on Europcar’s website. They responded with an automated email and a supposedly real email address.
I have sent several requests for a refund to this email address only to receive another automated response indicating receipt of my complaint, an assigned “file number”, and a statement that I would have an answer in a few days. Two months later there is still no reply nor an attempt to rectify their misdeed. This is not a reputable company. They have no concept of customer service and they refuse to honor the terms of their agreements. Plus they use misdirection to shield themselves from dialog with their customers.
We rented a car from Lisbon airport, a Fiat Punto, from Europcar, recommended to us by EasyJet, as their "partner".
For 4 days rental. We agreed£193.57: we were charged on our credit card £237
They have ripped us off.
Looking at the sign back in form in more detail. they have charged us €40 for a missing warning triangle. It was never there in the first place. They mentioned nothing when we returned the car. A nice little scam is being operated here.
Don't use them. Their proces are higher than anyone else's.
Being a frequent easyJet customer, I was used to rent my car from Europcar, their preferred partner. My destination is mostly Malaga, Spain. Recently I was abused by Europcar, since they charged me for a damage that was already present on the car. It was minor damage on the front spoiler, several small indents any car would encounter during its life, due to some projection particle on the road.
I am not the only one being abused this way, my father, who also frequently fly to Malaga already encountered this kind of problem time to time. The trick they use is almost always the same: they show you a more obvious damage, like a bump on a wing, or a big scratch on the painting, and they tell you it will be noticed on the rental contract so you won’t have to be worried.
Taking it as granted, you usually trust the employee and do not check the rest of the vehicle. But when you return the car, an “inspector” scrutinizes the vehicle for any other thing they didn’t mention to you, and inevitably they find something, like problems on spoilers or bumpers they were actually already present but you didn’t notice.
They usually charge you Euro 200 to 350 for this, and while you can complain, they argue that once the contract is signed, you accepted everything. I strongly recommend you will choose another rental company. Not only they are not the cheapest one. You might thing they would be since they claim discount when you fly with easyJet.
But they really abuse you when they can. The above is based on me and my father’s experience with Europcar Malaga, but for sure I will never rent a car from this company anymore.
When I picked up the hire car it had a broken key. On raising my concern I was told it was the only car they had and a new key had been ordered and the broken one worked. There was also glue residue on the fuel cap door. I filled up with petrol and the car broke down late in the afternoon miles away from anywhere. I had inadvertently put petrol in a diesel car.
I discovered later from a staff member that both the diesel key tag and diesel sticker were missing and I had not been notified accordingly. On arriving home an extra charge of $1.500 had been made to my credit card. Europcar claims it was my responsibility to find out they were missing – yes that is true! I am meant to have second sight.
Car returned to Inverness Airport at about 1100 on 27 July. The gauge indicated full on arrival( more full than when I took it out). I had filled up on the outskirts of Inverness en route to the airport. As a modern diesel, it certainly didnt't use 8 litres (1.75 gallons) in the distance from there to the airport. Which is what you have charged me for, £12.48!!
I have rented a car for two days at a EuropCar London location at Marble Arch. The day of returning the car was Sunday. The servant at the company told me that because the branch will be closed on Sunday, I will have to leave the car at the ramp in front of the branch and if there will be no space, to park it at the car parking above.
When I came to return the car on Sunday, the ramp was packed with cars, so I had to park it in the car parking, which I did.
To my astonishment, when I received an invoice from EuropCar I found that they charged me £54 for the parking. This is ridiculous! Why did they charge me for something which is THEIR problem? There was no space in their branch. What did they want me to do with the car? To put it on my head? THEY could not make sure that there was a space, and it is THEIR problem!! Why should I pay for their problem?
I called the branch and explained the situation, but found iron wall in front of me. No one wanted to make even a step to help. The guy there refused to give any telephone of their Customer Services and help in any way.
This may be of interesting read for you all. As an ex europar emplyee I can give you a 1st hand account of how this company operates . First one is damage, Europcar has sets target for spotting damage of aprox 10% of total rentals. They are very enforcing to their staff to obtain these targets, unfortunatly in the majority of cases damage is updated once the customer has left and then charged for damage. Another graet practice is the reservation side. Europcar priorotises certain accounts, i.e the ones that pay most money. Lex auto lease is a good example of this. They can book a car 2 hours in advance, if europcar already has reservations to general customers who booked weeks in advance they get knocked back down the list and have to wait longer or loose their car altogether. The staff then get told to make up excuses like "sorry the transporters broken down", or "the last customer has not dropped their car off", when in actual fact the car was at the station but they gave it to lex on their 2 hour notice
I hire a car in Italy, Rome from Europcar. After 7 days we payed 214 euros for the car, everything seemed to be ok.
After 2 months, I received an invoice from Europcar for administrative fees for electronic notification of trafic violations !!! of 144 euro, for 3 traffic violations in Rome, 2 of them in the same day (see Foto).
It is outrageous to tax 30 euro / day for rent a car and ~ 50 euro / electronic notification !!!
AVOID EUROPCAR, at least in Italy !!!
I am a good driver, I escaped with the car without a scratch in the awfull traffic in Rome and Napoli and now I am scamed by europcar ! I will not return in Italy soon, and I will never hire a car from Europcar.
I booked a car online, deliberately excluding personal accident insurance, and then when I collected my car late at night, I was told where to sign by the agent, and he obviously deceitfully included personal accident insurance at an additional R30 per day (which I would have included when I booked the car if I wanted it!) and so when I got my bill at the end of my car hire stay, it was over R300 more than I was quoted. I am very angry at the deceitful way Europcar take advantage of late check outs to get more money and they have broken my trust. I will never use them again.
After hiring 1 car (BMW) almost every month for three years and several others at various times as well Europcar has seen fit to send an account for 400.00 NOK to a Credit Company because they could not get the money from the card that I registered with them three months after I returned the car.
In the last year alone I paid Europcar Oslo over 75, 000.00 NOK!!!
I have repeatedly requested that I get air miles credited to my SAS account, to date I have not received one single credit.
How I regret to have paid a company so much money and to be treated in such a way.
They will never get the oppotunity to do it again to me.
I simply cannot believe Europcar! In their terms & conditions they say they going to give me a car which shall be supplied with an alarm and immobiliser. They didnt even bother telling me this or give me an option to upgrade upon collection of the car! This was only found out when the car was broken into the Hyundai & my GPS stolen. Their contract was in complete contravention with what their offering of their terms and conditions was! I had since received an invoice for the damages and had since challenged them on this & referred them to their clauses! This was done on TWO occasions to which they didnt bother responding, and to top it off, subsequent to the two email complaints, they still had the audacity to debit my credit card for the damage! I was informed that debiting a customer's credit card would only be done once they had received the customer's consent! What they have done is absolute fraud as NO consent was EVER given!! In addition, I am going to lay a formal charge of fraud against them and have the payment reversed as this was done without my consent or my knowledge & I was only notified of this when I had received my credit card sment! I am absolutely disgusted!
Beware of the bill- make sure you check Europcar/Alamo. I have been hiring for years and am fed up with the charges Europcar in Watford keep adding on at the end of a hire using the credit card details they have from you. I have had success in refunds, I hire so much I have separate insurance, and thankfully Barclaycard continues to come to the rescue at its own cost. Getting Europcar to respond in some cases must only work if you take legal action against them, which I would like to do. No point in giving you details- you have plenty of examples from other complaints. So all I can say is check your bill and make sure you pay with a company like Barclaycard who will investigate the fraud.
My specific problem was a passenger door lock scam that was neatly played by the boss/manager of the day. The girl who had checked my car out three weeks before just sat there and I believe is fully in on this scam. The manager came directly out, saw no dents or other marks on the body and then walked over to the passenger door lock and tried to lock it with the key. He did not try any other lock. It would not lock and he claimed that it was damaged when I had the car. It had not been checked by agent before we took the car and not marked on my rental car sheet as being defective. The door worked fine and the doors all locked with the key using the driver's side lock, which as the only driver I used every time. The car was at Oyster Bay Beach Resort the whole time, except for our few trips out when nothing had ever been left in the car and no one ever seems to have been near it. This was so well played that I am sure it was done on that vehicle many times before and will continue to be done in the future. The car was a white I 10, license # R 1041. I would be interested if anyone else had this happen to them at Europcar and especially with the same car.
My wife with her aunt and cousin as well as our 2 daughters had to fly to perth for emergancy family issues. 2 Days before the flight we booked an Audi A6 with Europcar via thier website. There was 3 full adults and 2 children along with the laugage and we felt the A6 was the largest car around, plus had the GPS built in.
When they tried to collect the car at Perth airport they were told that WE (not europcar) had canceled the booking and that there was no car avaiable. My wife insisted that we definatly had not canceled and that we had recieved no notice at all of the cancelation. To the service desk ladies credit she tried to arrange something, but all she had was a Hyndi Getz, which would be lucky to get 2 poeple and bags into. Fortunatly another rental company was able to supply a large sedan, but only after an hour of hastle at the airport in what is already a stressful time.
Be sure to phone and confirm your booking, make sure you take the name of the person. Do not trust thier website bookings as it managed to cancel our booking without warning !!
We had a 3 day rental and left Visa for deposit only as the actual rental was a freebie from another company.
We returned car and there was no attendant to check fuel level after I just filled it.
Returned to Canada and got a Visa charge for $215.00 Canadian for refuelling. Note above, I refilled it at the airport.
I wrote to Europcar and no response after 10 weeks.
2 weeks later a $35.00 Cdn. unauthorized charge appeared on our Visa.
We are fighting both charges but the second item is scary it is clearly "fraud". the other refuelling charge is outrageous and borders on fraud as if it was missing fuel it would have been less thatn $14.00 or 10 Euros.
Beware of this company and be careful, the Web has a lot of Italian Europcar complainst, more than any other company. Maybe the employees get the money, who knows.
We rented a car from Travel Jigsaw Limited this Aug 10. We arrived in Alicante airport and collected our car from Europcar. We received a damage report on the car which we checked but nobody was there to check it with us. We returned the car after having a great holiday and handed over the keys to Europcar. They asked if everything was ok and we said yes.
2 weeks later we noticed that a fee of 340 euro was taken from our visa card from Europcar. We queried this through Travel Jigsaw who said that it would take 28 days for them to get a response from Europcar.
There was absolutley NO damage at all to the car when we left it back and we are horrified that they took money from our account for no reason.
We got an email back to day saying that it was for damage. No explanation just for damage!!
We replied asking what damage but it will probably take another 28 days for them to get back to us again!
I honestly feel that this is some sort of scam. They had no body at the airport to check the car when we picked it up or dropped it off. Can you please advise us on what to do next,
Promised 13 rounds of golf, Ford Mondeo wagon for rental car and refund based on lower exchange rate. Have not received proper amount. Our itinerary was mailed to us and it looked complete. Then the car rental company Coolabar used ran out of cars so they booked with Discount Car Hire. The email they sent to Discount Car Hire said we were arriving at 0700 (I think they would have preferred 7:00 am). After two long flights we were at the airport with no car service. Upon calling DCH we were told to find another rental company, which we did and drove to St. Andrews, Scotland. Upon Coolabar finding out they had DCH send a car out to St. Andrews from Glasgow, despite my telling them it was not necessary as we'd rented a car for our two week trip and asked that they just refund that part of the itinerary. My request was ignored and DCH showed up with a car with over 70k miles and not near what we were promised in our contract. We were charged for a days rental by Europcar, who we'd rented from when DCH did not produce a car. I was told by Coolabar that DCH would return the car for us and the billing would be taken care of, however that turned out to be not the case. In addition to not being reimbursed for the one day car rental we were charged by Europcar we were charged the same amount for a lesser car than was promised by Coolabar. In addition to this our contract/itinerary stipulated that our trip included 13 rounds of golf. I was told by Coolabar that we would be reimbursed for the green fees at St. Andrews if we happened to play the three courses we'd preferred. We did play those courses and paid out of pocket despite payting for them through Coolabar as well. All other courses and all hotels checked us in with no issue and seemed to be paid by Coolabar, however: When we got home I contacted Coolabar to resolve the issues. After about two months of trying to resolve the issue we were offered a check of $348 against what we expected, roughly $750 per person. We were told the following: Royal Dornoch golf course and Holiday Inn airport didn't charge them, so we apparently were responsible for that. We were undercharged by Coolabar due to their miscalculations, so were responsible for that. The exchange rate wasn't ever fully returned despite being directly told by Kelly (owner of Coolabar) that we would be. The three green fees from St. Andrews were not returned. And to top it off we were not given the approximate $300 for the one day of rental by Europcar. From being owed $750 each were offered the $348 total based on some ridiculous calculations that Coolabar construed to keep from paying us what was rightfully owed. Upon returning our calculations we were told that their figures were final and we haven't heard from them since. I have the itinerary with all pricing and had we known we had to pay for St. Andrews out of pocket without being reimbursed we would not have booked with them as it would not have been a savings. That with the car issue made for a trying experience and I believe we are being wronged by a company that does not want to pay back what is rightfully due. You are forewarned. DO NOT BOOK WITH THEM.
I normally hire with Hertz. This time I hired a compact car (Vauxhall Meriva) with Europcar. A very big...