Voisins le Bretonneux
France - 78960
My advise is "never use europcar hire"!!
I prebooked a car several months in advance at a cost of 302 euro's including damage waiver.
When I arrived at eurocar's desk at marsielle airport I was told I should pay for excess insurance which I agreed assuming it would be a fraction of the cost. However, at the end of my holiday my card was debited with 536.36 euro's, what a con!!
The service at marseille airport was terrible, even though I was first in the door staff ignored me, I was made to wait for 15 mins by which time 4 english people where behind me, then a french woman entered and 2 staff members served her immediately making us english wait.
The car I pre-booked was not available but I was not offered an upgrade.
Also, I forgot to remove my satellite navigation windscreen mount and phoned marseille when I got home, I was told they would find it and call me back but after 4 attempts, no-one ever phoned me back.
I have emailed europcar customer service several times with no responce and hung on to an unanswered phone for hours,
Again I stress, do not use this company, they are in my opinion a bunch of crooks with no hint of customer service!!
I booked a van over the phone. I called a few days in advance for a qoute and to check avaialbility, and was told only a few hours notice was required. I called again on the day I needed the van, booked it for collection at East Midlands Airport and got a booking number. When I arrived at the station the lady took my details and said they don't have vans at airports! She told me I could cancel my booking and then either leave without a car or rent a different one. The only one they had available and allowed for under-25 drivers was a Seat Altea. We were moving house and had no choice, so I took the car but it was smaller and so much more difficult to pack! We didn't manage to move all our belongings before the deadline, and we had to make more trips anyway, so we wasted a lot of time as well as money. I have to say the lady at the airport office has been great and very helpful, but the booking centre clearly messed it up!
What should I do now? Any advice? Thanks
we rented a car from europcar in less than 5 miles from the agency the car broke down and had to be towed. we recieved a bill 2 months later for $495 for repaires to the car.
We hired a car online through Holiday Autos and they allocated us to Europcar at Lyon airport in May 2008. We had no problems at all with the car (and no bumps) and when we returned it to the airport a uniformed Europcar employee carefully inspected it and (in front of us five adults from three different families) said there was no problem, nothing to sign and sent us off with a smile. "Nice company to do business with" I thought.
Back home they sent us an invoice saying "Damage Surcharge" (no other explanation) for a ludicrously round figure of EUR 1, 000.00 plus VAT which they translated at an appalling rate (which I don't believe they're allowed to do without permission) into GBP 975.24. That's a rate of 1.226 EUR to GBP when the real rate on my credit card the day we took the car back was 1.27. Then they compounded the scam by taking it from my credit card account in two chunks, presumably to avoid large amount checks that could have stopped the scam at source.
Since then I have spent an enormous amount of time writing, emailing etc with no response whatsoever from Europcar (France or UK), nothing useful from Holiday Autos either. But just in time my credit card company (Nationwide, who give excellent exchange rates on overseas purchases) have come up trumps and put the scam amounts into dispute status so at least they won't hit my bank account on Monday.
My guess is that Europcar puts intolerable pressure on its employees to meet short term targets whatever the long term cost in terms of customers outraged by their behavior. It's not just that I would never use Europcar again - I'm so annoyed by their scam that I want to warn as many other people as I can too.
Incidentally we did pay Holiday Autos a modest sum for a damage excess waiver - but their terms say they can only reimburse a damage excess charge if there is a damage report. How could there be a damage report when the Europcar inspector agreed there was no damage and nothing to sign?
The previous time we rented a car in France I chose Sixt, from Montpellier airport. We had the same car, a Ford CMAX, as from Europcar but none of the nasty aftershocks.
I rented a car at Paris CDG Airport from Indonesia from 15/05/08 till 31/05/08. The confirmation came 2 days later at "approximately" Euros 515. Rental Agreement [protected]. When I returned the car and the GPS nobody checked it. It was in perfect condition anyway. The attendant asked me to sign a receipt where the estimate payable shows Estimate payable Euros 525, 77. I asked if this was the amount my account would be debited and he answered YES.
I am very surprised to receive the bill 2 weeks later showing an amount of 973, 65. It shows a Charge of Special equipment replacement (GPS I believe) of Euros 334, 44. I totally disagree about this and ask a review of the bill as it was at the reservation. I am looking forward to your advise.
Having booked through Travelocity, we picked up our rental car from Copenhagen and dropped it off at...
Having taken our credit card details, Europcar helped themselves to an extra days rental fee. They sent us an invoice claiming that we had collected the car whilst still flying over Belgium and returned the car more than a day late when we'd been home for nearly a day! Europcar are stonewalling and lying to our Credit Card company who don't seem to be trying too hard for us. Having scoured the internet it seems that kind of practice is widespread within Europcar. It is probably even in their business plan!
Do not use Europcar and if you use an intermediary insist that they do not use Europcar.
Europcar (Guerin Lda) - Lisbon Airport charged me $1900.00 for damage to hire vehicle, see following detailed letter to them:
I write with regard to the above contract and the monies that your company have seen fit to charge me for damage to the air conditioning of the vehicle.
At 17:25 on Saturday 20th May I collected a Nissan Pathfinder (Group R) from your Lisbon Airport office and drove to my villa at Quinta da Beloura near Sintra along with three other members of my family.
On Monday 22nd May the weather became warmer and we realized that the air conditioning was not working. The following day (Tuesday) the car was returned to your offices in Cascais where your representative confirmed that it was defective.
Unfortunately your office in Lisbon were unable to deliver a replacement Nissan and I had to loose a half day of my holiday driving to Lisbon to exchange the vehicle.
On returning to Lisbon Airport on 30th May I was told that I am to be charged a total of 2600 Euros for the repair to the air conditioning of the first vehicle. This charge is totally unacceptable as I did not cause the damage.
I would ask for your consideration of the following points:
1.. The fault was reported to your nearest office as soon as we realized that the air conditioning was defective.
2.. During the time that we had the car we drove a total of 239 km, 70 km of which was driving to and from your offices in Cascais and Lisbon. The car was only used on good roads and was never taken off-road.
3.. Your representative at Lisbon Airport informed me that there was considerable damage to the underside of the vehicle causing the air conditioning to fail. He also stated that this was due to the car being used off road. The contract that I have shows the car to have considerable damage to the body prior to my hire. It states damage to right front mud guard, right front door, left front mud guard, left rear door, left rear mud guard and aerial. There were also a number of large scratches to the paintwork along the length of the car on both sides. All of this shows the car to have been damaged / driven off road prior to my hire.
4.. No additional damage other than that already described was reported by your office when the car was returned to show that I had treated the vehicle poorly.
5.. Your records will show that I have previously hired large four-wheel drive vehicles from Guerin Lda without incident. The reason for doing so is due to the increased comfort and luggage space as opposed to the vehicles four-wheel drive abilities. On this occasion the combined age of my party of four was in excess of 200 years, therefore off-road driving was of no interest.
At all times I have acted in good faith and honesty regarding the initial reporting of the defect and my time taken to return the car to your Lisbon offices. It is ironic that had I not acted with such honesty the defect would not have been detected until the vehicle re-hired and I would now not be in such a position.
Considering the above facts I would ask that these charges be withdrawn and that my credit card be credited with the total amount charged.
The money was refunded but only I had identified and written to a number of Directors of the company and posted internet complaints with several newspapers.
My wife and son went to Ireland on vacation, she booked a car rental with EUROPCAR through the ORBITZ...